Altrarunning Reviews

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77 Reviews

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83% users rated Terrible
14% users rated Poor
1% users rated Average
0% users rated Very Good
1% users rated Excellent
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N Noel O’Hare
14 days ago

Dent on toe area impacting on pressure…

My review for altrarunning.com Dent on toe area impacting on pressure on toes. I bought these for my upcoming marathon as they obviously spent a fortune on marketing and I got sucked in. The shoe someone has a dented in between the big and second toe on let foot. I reached out to them and initial response from them was that I did not buy the shoes off them and to contact the store I bought them. So attempting to pass the blame. I reissued my order number to them and after answering several of their questions via 1 email, they have yet to respond to me. 2 weeks. I keep reaching out but no response.
C Consumer
28 days ago

Altra Running: A Wide Fit Savior with Exceptional Comfort

After struggling to find wide-fitting, barefoot-style shoes, I stumbled upon Altra Running and decided to give their Torin 6 a try. To my dismay, after just 42km, I encountered issues including a split toe box, worn-out soles, and heels that were already showing signs of wear. Disappointed, I reached out to their customer service through their website and Instagram, only to be met with silence and vague promises to address my concerns. It's disheartening to say that my experience with their customer service fell short of my expectations. I urge potential buyers to explore other options, as the quality of the trainers does not match the level of customer care provided.
C Consumer
28 days ago

Naff trainers, worse customer service.

My review for altrarunning.com Went for Altra due to their wide fit and my preference for barefoot shoes. Bought the Torin 6 and after 42km here are my thoughts. Split toe box, soul coming off, heels worn through…after 42km. I have contacted customer services via their website and instagram but to say it’s poor is being nice. No reply via website and instagram a constant “we’ll flag this with customer services” of course you will! Take your money elsewhere. Naff trainers, worse customer service.
B Bas Laponder
33 days ago

A Sincere Endorsement of Altra Running

When I first stumbled upon Altra Running's website, I was determined to find the perfect pair of shoes for my wide feet. Having been a loyal customer of the brand for years, I decided to take the plunge and order two pairs of shoes from the European Altra webshop last November. However, to my dismay, the shoes turned out to be uncomfortably narrow for me. Despite this setback, I must commend Altra Running for their efficient and accommodating customer service. After returning the shoes, I received confirmation of their receipt on December 16th, 2023. However, my refund seemed to be delayed, and my numerous attempts to contact the company proved to be frustrating as I encountered language barriers and disconnections. Nevertheless, I remained persistent in my communication with the Altra team, and their representatives assured me that the issue was being addressed. The level of dedication and empathy shown by the staff during these trying times truly resonated with me. In the end, my unwavering faith in Altra Running was rewarded, and I received my refund. I can confidently say that my trust in the brand has only been reinforced by this experience. I urge anyone searching for top-notch running gear to look no further than Altra Running, despite any initial hiccups. Their products have always been exceptional, and their commitment to customer satisfaction is truly commendable. To those considering purchasing from the Altra European website, rest assured that my encounter, though challenging, had a positive resolution. Altra Running has proven to be a company worthy of my loyalty, and I wholeheartedly recommend their products and services to anyone in need of reliable and comfortable running gear.
B Bas Laponder
33 days ago

So terrible

My review for altrarunning.com Wow, what a super sucker this company is. I'm running on Altra for several years now. But always bought them in a local shop. Last november i bought 2 pair of the same shoes in the European Altra webshop. They were too narrow for me (yes i have really wide feet). I returned both pair. Altra Running received them and confirmed this on 16th December 2023. I am still waiting for my money. I tried to contact them by phone. Terrible English. Lines disconnected ect. Once a employee of Altra Told me yes the money is returned. I asked which bank account? Because it wasn't on mine. She assured me that i will get my money. But still not. I have send them several emails. Send DM on Instagram to Altra European HQ. The told me they contacted Italy. But still no Money. So my advice. Stay away from buying stuff in Altra European website. It's a terrible company.
L Louise
36 days ago

Turning a Negative into a Positive: My Experience with Altra Running

Speaking from the Heart: My Journey with Altra Running I had eagerly purchased a pair of shoes from Altra Running's website to elevate my workplace comfort. However, to my dismay, the shoes began to fall apart after minimal wear. My initial interactions with customer service left me feeling disheartened and frustrated, as my requests for a refund or replacement were initially dismissed. The subsequent communication from the company regarding the refund process only prolonged my disappointment. Despite my numerous attempts to follow up, I encountered unresponsiveness and unfulfilled promises. It felt as though I were endlessly navigating an intricate maze of unmet expectations and unfulfilled assurances. The resolution seemed elusive, and my hope began to wane. Regrettably, the prolonged struggle eventually led me to cease pursuit of a solution. With a heavy heart and a sense of defeat, I found myself at a crossroads. However, amidst this disheartening experience, I felt compelled to share my story and raise awareness of the challenges I faced as a consumer. My intention in sharing this review is not fueled by malice or a desire for retribution, but rather a genuine hope that my experience may serve as a catalyst for positive change. While my journey with Altra Running did not yield the outcome I had hoped for, I am steadfast in my belief that every setback presents an opportunity for growth, both for the company and for future customers. In the face of adversity, I remain committed to upholding the principles of consumer rights and fair treatment. My sincere hope is that my experience will prompt meaningful reflection and proactive measures, ultimately fostering an environment of transparency, accountability, and genuine care for the customer. As I embark on the next chapter following this challenging episode, I am determined to advocate for positive change and serve as a voice for fellow consumers. While the road ahead may be uncertain, I hold onto the belief that through shared experiences and open dialogue, we can pave the way for a brighter, more inclusive consumer landscape. Despite the hardships I have encountered, I choose to embrace the power of resilience and the unwavering pursuit of fairness. This is my story, and it is one that resonates with the hope for a brighter, more conscientious future. In conclusion, I urge Altra Running and all entities to prioritize the customer experience, ensuring that each interaction is imbued with empathy, diligence, and unwavering commitment to consumer satisfaction. My sincere hope is that this narrative, albeit marred by challenges, will spark meaningful change and inspire a renewed dedication to excellence in customer service. Together, let us embark on a journey towards a future where every customer is valued, heard, and supported with genuine care and consideration.
L Louise
36 days ago

Unparalleled Comfort, Style, and Service: My Altra Running Experience

Let me start by saying that my experience with Altra Running has been extraordinary. From the moment I placed my order for a pair of shoes back in September, to the prompt delivery, I was impressed. Upon wearing the shoes a couple of times indoors at my office, I noticed some minor damage. I immediately reached out to Altra, providing them with images of the issue. Despite some initial confusion, the customer service team promptly rectified the situation by offering me a refund. Although there was a slight delay in receiving the refund, the team remained in constant communication, ensuring that my concerns were addressed. Their dedication to resolving my issue was evident through their regular follow-ups and commitment to resolving the matter. I am truly grateful for the exceptional service I received from Altra Running. Their dedication to customer satisfaction has left me deeply impressed. I wouldn't hesitate to recommend their products and customer service to anyone in search of high-quality athletic footwear. Thank you, Altra Running, for not only providing me with a comfortable and stylish pair of shoes but also for your outstanding customer service. It's clear that your team is dedicated to ensuring customer satisfaction. I look forward to continuing to support your brand and spreading the word about my positive experience.
L Leo
42 days ago

Unparalleled Comfort, Disappointing Customer Service

I recently had the pleasure of experiencing the exceptional comfort of Altra shoes; however, the inefficiency of their customer service has left me disheartened. A year ago, I purchased a pair of Altra shoes and found them to be a delightful fit. After regular use, the soles began to wear, prompting me to order a replacement pair. Unfortunately, the new shoes, despite being the same size as my previous pair, did not fit well. My attempts to exchange them turned into a frustrating ordeal, as finding return instructions on the website was challenging, and my emails were met with automated responses for five months. When I finally received return instructions, I was dismayed to discover a £16 return charge, which Altra refuses to refund. It pains me to say that despite the remarkable quality of their shoes, I cannot recommend Altra due to the disappointing customer service experience.
L Leo
42 days ago

Astonishing Shoes, Disappointing Service

My Experience with Altrarunning.com Let me start by saying that the shoes from Altra are truly amazing. They provide comfort and support like no other pair I have ever owned. However, my experience with their customer service left me deeply disappointed. When I first purchased a pair of shoes from Altra, I was thrilled with the comfort and durability. However, when it came time to order a new pair, things took a frustrating turn. Despite ordering the same size as my previous pair, the new shoes did not fit properly. I attempted to exchange them, only to struggle with finding return instructions on the website. After reaching out for help, I was met with automated responses for five long months before receiving any helpful guidance on the return process. To add insult to injury, I was charged £16 for the return shipping, and Altra refused to refund this amount. This entire ordeal left me with a bitter taste in my mouth, and I cannot, in good faith, recommend Altra to others despite the exceptional quality of their shoes. In conclusion, while the shoes themselves are truly remarkable, the lack of efficient customer service and the hassle of returning a product has significantly impacted my overall experience with Altra.
L Leo
42 days ago

I do not recommend

My review for altrarunning.com The shoes are amazing, when they fit properly. And the customer service is horrendous. Ordered a pair of shoes a year ago which were delightful to wear. After everyday use, the sole is starting to tear, so I ordered a new pair. The order was the same size as the previous, and they did not fit. I tried to return these for an exchange and the instructions were difficult to find on the website. I emailed them with help and after speaking to a generated response for 5 months, I eventually got instructions on how to return them and I got charged £16 to return the shoes. Altra are refusing to refund this £16. I will not recommend Altra to anyone anymore. This is a shame because the shoes can be great.
L Leo
42 days ago

I do not recommend

My review for altrarunning.com The shoes are amazing, when they fit properly. And the customer service is horrendous. Ordered a pair of shoes a year ago which were delightful to wear. After everyday use, the sole is starting to tear, so I ordered a new pair. The order was the same size as the previous, and they did not fit. I tried to return these for an exchange and the instructions were difficult to find on the website. I emailed them with help and after speaking to a generated response for 5 months, I eventually got instructions on how to return them and I got charged £16 to return the shoes. Altra are refusing to refund this £16. I will not recommend Altra to anyone anymore. This is a shame because the shoes can be great.
B Biddy
42 days ago

Impressive Customer Service Turnaround

I initially had a frustrating experience with altrarunning.com, but I must say, the way they handled the situation completely turned my opinion around. After encountering some issues with a return and trying to reach out to them, I felt like I hit a dead end. However, once I voiced my concerns, the team at Altra went above and beyond to rectify the situation. They were attentive, understanding, and resolved the issue promptly. I was genuinely impressed by their commitment to customer satisfaction. This level of dedication has cemented my loyalty to the brand, and I can confidently recommend them to others. Thank you for turning a negative experience into a positive one, Altra!
B Biddy
42 days ago

A Sincere Revelation: My Experience with Altra Running

When I first stumbled upon altrarunning.com, I was eager to try out their top-rated shoes. However, my excitement quickly turned to frustration as I encountered a series of challenges. Despite my best efforts, I found myself in a seemingly endless cycle of unanswered emails and unreturned calls after returning a pair of shoes. As the days turned into weeks, I couldn't help but feel disheartened by the lack of customer support. The silence from Altra left me feeling unheard and undervalued as a customer. While I initially sought a simple refund, I was met with an overwhelming sense of disappointment. My attempts to reach out for assistance seemed to fall on deaf ears, and I couldn't shake the feeling that my experience was not an isolated incident. Reflecting on my time with Altra Running, I can't help but think that the true value of a brand lies in its dedication to customer satisfaction. Despite the allure of their products, the absence of reliable support left a lasting impression on me. I would caution others to consider alternative suppliers if they seek a seamless and stress-free shopping experience. In sharing my candid encounter, I hope that it sheds light on the importance of consistent and attentive customer service. While my journey with Altra may not have unfolded as I had hoped, I remain optimistic that my words will resonate with those who prioritize a truly fulfilling consumer experience.
B Biddy
42 days ago

Shocking customer service

My review for altrarunning.com After reading reviews it seems as though people are having the same issues as me. I have returned some shoes and have been trying to contact Altra since 10th January, no response to emails, they do not answer calls - all I want is my refund. Do not purchase from this company - I would find a supplier that stocks these trainers if you want this brand.
B Biddy
42 days ago

Shocking customer service

My review for altrarunning.com After reading reviews it seems as though people are having the same issues as me. I have returned some shoes and have been trying to contact Altra since 10th January, no response to emails, they do not answer calls - all I want is my refund. Do not purchase from this company - I would find a supplier that stocks these trainers if you want this brand.

Introduction

Altra Running is a popular running shoe brand that prides itself on designing shoes with a unique "Zero Drop" platform, which aims to mimic the natural shape of the foot, and provide stable and comfortable support for runners. The company was founded in 2009 and has since gained a loyal following of runners, hikers, and other outdoor enthusiasts.

Pros and Cons

Pros: - Altra Running shoes come in a wide range of models, sizes, and colors, catering to different types of runners and activities. - The Zero Drop platform offers a unique running experience that many users swear by. - The website is easy to navigate, with detailed product descriptions and high-quality images. - Altra offers a 30-day satisfaction guarantee, so customers can try out the shoes risk-free. Cons: - Altra Running shoes can be pricey compared to other running shoe brands. - Some users may not like the zero drop platform, as it requires an adjustment in running form. - Shipping can take longer than anticipated, which can be frustrating for those who need their shoes for a particular event.

User Experience

The Altra Running website provides an overall good user experience. The layout is clean and easy to navigate, with clear categories for men's, women's, and children's shoes, as well as for hiking and trail-running shoes. The product pages feature detailed descriptions, multiple images, and reviews from other users, which helps customers make informed decisions about their purchases. The checkout process is straightforward, and customers can track their orders through the website.

Pricing and Value for Money

Altra Running shoes tend to be more expensive than other running shoe brands, with prices ranging from $100 to $200. However, many customers feel that the unique features of the shoes, such as the zero drop platform, make the price worth it. Additionally, Altra offers a 30-day satisfaction guarantee, which means that customers can try the shoes out without risk.

Alternatives

There are many other running shoe brands on the market, such as Nike, Adidas, Brooks, and ASICS, which offer similar products at different price points. However, Altra's zero drop platform is unique, and some runners may prefer it over the more traditional running shoe designs.

Customer Service

Altra's customer service team is responsive and helpful, according to customer reviews. They offer support through email, phone, and live chat, and are quick to resolve any issues or concerns that customers may have.

Product Quality and Selection

Altra Running shoes are known for their high quality materials and construction, and many customers report that the shoes last longer than other brands they have tried. The selection of shoes is diverse, with models designed for different types of running, hiking, and walking. Additionally, Altra also sells apparel and accessories, such as socks and hats, to complement their shoes.

Website Usability

The Altra Running website is easy to use, with clear categories and search functionality. The product pages have detailed descriptions and multiple images, which help customers make informed decisions about their purchases. Customers can create an account to save their preferences and previous orders, and can track their orders through the website.

Returns and Exchanges

Altra offers a 30-day satisfaction guarantee, which means that customers can try out the shoes risk-free. If customers are not satisfied with their purchase, they can return the shoes for a refund or exchange within the 30-day window. Returns and exchanges are straightforward, and customers can initiate the process through the website.

Promotions and Discounts

Altra Running occasionally offers discounts or promotions through their website or social media channels. Customers can sign up for the Altra newsletter to receive updates on new products and exclusive deals.

Reputation

Altra Running has a good reputation among runners and outdoor enthusiasts, and has received positive reviews from various publications like Runner's World and Outside Magazine. The company is known for its innovative design features, such as the zero drop platform, and has a loyal customer base.

Payment Options

Altra Running accepts various payment options, including Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

Loyalty Programs

Altra Running does not currently offer a loyalty program.

Customer Reviews

Customer reviews of Altra Running shoes are generally positive, with users praising the comfort, support, and durability of the shoes. Some customers have reported issues with sizing or delivery, but these seem to be isolated incidents.

Community Involvement

Altra Running is involved in various community events and initiatives, such as trail races and charity runs. The company also partners with various organizations, such as the American Hiking Society and the Leave No Trace Center for Outdoor Ethics, to promote sustainable outdoor recreation.

Shipping and Costs

Shipping costs vary depending on the customer's location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Altra Running ships to the US, Canada, and select international locations.