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Pamela Mercer
A 30-Year Customer’s Disheartening Experience with Amsterdam Printing
After over three decades of dedicated patronage, my recent experience with Amsterdam Printing has left me profoundly disillusioned. It all commenced with an order of ink pens intended as gifts for my clients. What I received was not just a defective batch, but the replacement I was promised turned out to be equally faulty. The subsequent billing dilemma only exacerbated the situation, with notifications of invoice deadlines looming, despite the unresolved status of my order that remained in production for an alarming duration. Communicating with the management team was an exercise in frustration, as promises of personal intervention proved hollow, leading to a seemingly endless cycle of unfulfilled commitments and fluctuating points of contact. As someone who has spent considerable sums annually, the realization that my loyalty was seemingly undervalued was disheartening, to say the least. What truly compounded matters was the audacity of being invoiced for an order that had not been fulfilled to satisfaction, let alone being informed of the shoddy state of my replacement pens. The very pens that were intended as tokens of appreciation for my clients, a tradition I upheld for years, were reduced to substandard merchandise unfit for distribution. The toll this episode has taken on my long-standing trust in Amsterdam Printing is immeasurable. The subsequent dire need to seek an alternative supplier for my company’s promotional products underscored the irrevocable rupture in a once-stalwart business relationship. My resolve to seek a refund rather than store credit speaks volumes about the magnitude of my disappointment. Furthermore, the contemplation of reporting this ordeal to TRW and D&B as a cautionary measure should any negative reports surface underscores the extent of my dissatisfaction. Amsterdam Printing, a company I had entrusted with my branding needs for an extensive period, has evidently undergone a detrimental transformation, leaving me no choice but to sever ties. My hope now lies in reclaiming not only my financial investment but also the faith I had instilled in a brand I had faithfully championed for over three decades. P
Pamela Mercer
Poor Products, Service and Lack of Transparency
My review for amsterdamprinting.com After more than 30 days of going back and forth with e-mails and telephone calls I finally get a manager who assures me that the matter will be corrected. The matter is an order of defective ink pens replaced by another box of defected ink pens that I of course paid for. I received yet another bill for REPLACEMENT pens that have not been shipped and are still sitting on the site as in production after 10 days. To add insult to injury I received an invoice with a dunning notification that the invoice is due in 10 days. Further noting that every 30 days the account is reported to TRW and D&B. So I am being billed for the replacement of a defective order that I have already paid for in addition to not receiving the order that was placed by management more than 10 days ago yet it has not been shipped has no tracking information and shows on the site as in production. IN PRODUCTION. The order was initially placed in October of 2022. These are gift that I pass out to my customers. They were trash. I e-mailed the manager or customer service manager to get the status of my order that shows as in production after 10 days and instead of a status I received an invoice. I have been doing business with Amsterdam since 1983 and this is the absolute worst service I've ever gotten. Even after trying to trouble shoot and communicate with customer service/mangaement I am sent an invoice for an order I never received!!! An invoice for a replacement order that I paid for even though it was defective. It's time to start shopping for a different company to do promotional products for my company and my network. It's clear that my little $400 and $500.00 orders that I place every year are not that important to Amsterdam Printing so we clearly need to shop elsewhere. I will follow-up and notify TRW and D&B if I see any negative reports since I've saved all of the e-mails and my billing from this company for at least the last five years. Don't believe it when someone gets on the phone and assures you that it's taken care of especially when they tell you they they will handle it personally yet each time you try to reach out you get a different person. Somebody is just rubbing soap on the glass window so you don't see the bull crap that is really going on. AMSTERDAM PRINTING HAS CHANGED and it's not a good thing! After over 30 years I am so through with them. I don't want a credit I want my money back. P
Pamela Mercer
Poor Products, Service and Lack of Transparency
My review for amsterdamprinting.com After more than 30 days of going back and forth with e-mails and telephone calls I finally get a manager who assures me that the matter will be corrected. The matter is an order of defective ink pens replaced by another box of defected ink pens that I of course paid for. I received yet another bill for REPLACEMENT pens that have not been shipped and are still sitting on the site as in production after 10 days. To add insult to injury I received an invoice with a dunning notification that the invoice is due in 10 days. Further noting that every 30 days the account is reported to TRW and D&B. So I am being billed for the replacement of a defective order that I have already paid for in addition to not receiving the order that was placed by management more than 10 days ago yet it has not been shipped has no tracking information and shows on the site as in production. IN PRODUCTION. The order was initially placed in October of 2022. These are gift that I pass out to my customers. They were trash. I e-mailed the manager or customer service manager to get the status of my order that shows as in production after 10 days and instead of a status I received an invoice. I have been doing business with Amsterdam since 1983 and this is the absolute worst service I've ever gotten. Even after trying to trouble shoot and communicate with customer service/mangaement I am sent an invoice for an order I never received!!! An invoice for a replacement order that I paid for even though it was defective. It's time to start shopping for a different company to do promotional products for my company and my network. It's clear that my little $400 and $500.00 orders that I place every year are not that important to Amsterdam Printing so we clearly need to shop elsewhere. I will follow-up and notify TRW and D&B if I see any negative reports since I've saved all of the e-mails and my billing from this company for at least the last five years. Don't believe it when someone gets on the phone and assures you that it's taken care of especially when they tell you they they will handle it personally yet each time you try to reach out you get a different person. Somebody is just rubbing soap on the glass window so you don't see the bull crap that is really going on. AMSTERDAM PRINTING HAS CHANGED and it's not a good thing! After over 30 years I am so through with them. I don't want a credit I want my money back. B
Betty Barber
Amsterday Printing does not disappoint
I cannot express how thrilled I am with my experience at Amsterdam Printing. After dealing with National Pen's consistent poor service for three years, I decided to seek out a new promotional pen company. And oh, am I glad I found Amsterdam Printing. Their website is user-friendly, and the shipping rates are fair. What truly set them apart for me was their exceptional customer service. Julie went above and beyond to assist me, showing genuine care and attentiveness. She even followed up to ensure my satisfaction. Aside from their stellar service, I also appreciate the discount codes and rebates they offer. It's worth noting that using Rakuten Rebates may require some extra effort, but Amsterdam Printing's own discount codes and special offers make up for it. And speaking of offers, they might even surprise you with a better deal if you decide to increase your order volume. From start to finish, Amsterdam Printing made the entire experience a positive one. If you're in need of promotional products, look no further. Amsterdam Printing truly knows how to do things right. B
Betty Barber
Amsterday Printing does not disappoint
My review for amsterdamprinting.com I could not be happier with Amsterdam Printing. I have ordered from National Pen for most of three years. However, because of their consistently poor service, I went on a search for a new Promotional Pen Company. I found Amsterdam Printing and I have been ordering from them exclusively. The website is easy to navigate. Shipping is reasonable. When I needed customer service assistance, JULIE was extremely helpful, polite, personable, and attentive. She even followed up with me later to make sure I was happy. Amsterdam offers discount codes and rebates (if u use Rakuten Rebates, screenshot your purchase experience or even video tape your entire purchase because Rakuten rarely follows through on their cash back without hassle—> offer good rebates but rarely follow through…just fyi). Amsterdam Printing also offer discount codes and they may even call you to offer an even better deal if you double your order through them. Amsterdam Printing is doing things right. They make the entire experience from start to finish a positive experience. B
Betty Barber
A Gem Uncovered: Discovering Excellence with Amsterday Printing
As a former National Pen customer, I was on the quest for a reliable Promotional Pen Company after facing disappointing service. Amsterdam Printing turned out to be the hidden gem I was hoping to find. The ease of navigation on their website made ordering a breeze, and their reasonable shipping added to the overall convenience. What truly sets them apart is their exceptional customer service. When I reached out for assistance, JULIE went above and beyond, showing genuine care and ensuring my satisfaction. The personalized follow-up from her truly highlighted their commitment to customer happiness. Moreover, Amsterdam Printing goes the extra mile by offering discount codes and rebates, making their services even more budget-friendly. They also surprise with additional deals, showcasing their dedication to customer loyalty. From discounts to outstanding customer care, Amsterdam Printing excels in creating a positive and memorable experience from beginning to end. If you value quality products and exceptional service, look no further than Amsterdam Printing for all your promotional needs. P
Pamala
An Unwavering Commitment to Excellence: My 30-Year Journey with Amsterdam Printing
Reflecting on my three-decade-long association with Amsterdam Printing, I can confidently say that perfection may be unattainable, but this company comes pretty close to it. My unwavering loyalty to Amsterdam Printing speaks volumes about the unmatched quality of their products and the exceptional level of service they consistently deliver. Despite a couple of setbacks over the years, the outstanding customer service and unwavering dedication to excellence have solidified my trust in this remarkable company. Having encountered a negative experience for two consecutive years, I found myself feeling somewhat disheartened as I awaited a replacement order. However, my perspective underwent a profound transformation when "C" from the customer service team stepped in to address my concerns. Their extraordinary level of support and meticulous attention to quality control not only restored my faith in the brand but also left an indelible impression on me. Despite the modest size of my orders, which typically amount to less than $1,000.00, I have been consistently placing biannual orders for three decades—truly a testament to the unparalleled service and exceptional products offered by Amsterdam Printing. It was a recent phone call, however, that truly exemplified the pinnacle of customer service and illuminated the company's unwavering commitment to excellence. This experience not only reaffirmed my decision to remain a loyal customer but also propelled my rating of Amsterdam Printing to a lofty 6-star status in a world that typically only acknowledges a 5-star scale. This exceptional level of service has unequivocally reinforced my belief that, in the realm of business, customer satisfaction and support are paramount, irrespective of the exceptional quality of the product offered. Amsterdam Printing continues to set the bar high as it steadfastly strides towards unparalleled excellence in all aspects of its operations. As I look ahead, I am wholeheartedly convinced that Amsterdam Printing is not merely a brand but a paragon of efficiency, dependability, and customer-centricity. My journey with them has been characterized by their unwavering pursuit of perfection and their unwavering commitment to providing nothing short of extraordinary service. Without a doubt, Amsterdam Printing is not just keeping pace with the demands of the modern world; it is, in fact, pioneering a new standard of excellence that serves as a guiding light for businesses across industries. P
Pamala
Exemplary Service and Unwavering Loyalty: My Amsterdam Printing Journey
As a customer of Amsterdam Printing for over three decades, I can confidently say that their dedication to perfection is truly commendable. While no one is flawless, Amsterdam Printing consistently strives for excellence, and it shows in their products and service. Despite encountering some challenges in the past, my faith in Amsterdam Printing was reaffirmed by a remarkable display of customer service. When faced with a negative experience, the exceptional support and quality control feedback provided by "C" showcased the company's unwavering commitment to customer satisfaction. Even though my orders may not be substantial in value, the consistent outstanding service I receive has solidified my loyalty. A recent interaction with the team not only reinstated my confidence but also prompted me to elevate my rating of Amsterdam Printing to a 6-star status in a 5-star world. It is true that exceptional service can elevate even the most fantastic products, and Amsterdam Printing is a true testament to this. Their relentless pursuit of excellence continues to impress me, and I am eager to continue supporting them in their journey towards perfection. P
Pamala
Nobody’s perfect but they are pretty close!
My review for amsterdamprinting.com Nobody's perfect but they try their best to be exactly that. I've been doing business with Amsterdam Printing for over 30 years. Loyalty says volumes about the product and the service so they must be doing something. After having a negative experience two years in a row I was somewhat discouraged while waiting for a replacement order. "C" provided the most extraordinary customer service and quality control feed back that any company could possible give. My orders are not that large, less than $1,000.00 but I order every year twice a year. The last phone call I received inspired me to keep ordering and boost their rating from me up to a 6 star in a 5 star world. Service is everything even if you have an awesome product. Amsterdam is certainly moving with speed to excellence. I
Ian
Exceptional Service and Quality Products from Amsterdam Printing!
When I decided to launch a marketing campaign for my business, I turned to Amsterdam Printing for 150 custom calendars and matching envelopes. From the moment I placed my order, I was met with exceptional service and an impressive attention to detail. The process began with conveying my vision for the advertising section of the calendars. Amsterdam Printing demonstrated a genuine interest in understanding my specific requirements, ensuring that the final product would perfectly represent my brand. What pleasantly surprised me was the swift response; they sent me a proof the very same day, displaying a level of efficiency that spoke volumes about their commitment to customer satisfaction. Furthermore, Amsterdam Printing provided an estimated timeline for the completion of my order. I appreciated their transparency, and I was delighted when the project was finished right on schedule. This reliability made the entire experience seamless and stress-free. The caliber of the final products exceeded my expectations. The calendars were of superior quality, and the attention to detail in the printing was truly remarkable. The envelopes complemented the overall presentation impeccably, adding a professional touch to the entire package. Overall, my experience with Amsterdam Printing was exceptional. Their dedication to understanding my needs, providing efficient and transparent communication, and delivering high-quality products was truly commendable. I am thrilled with the results of my marketing campaign and would not hesitate to entrust my future printing needs to Amsterdam Printing. This level of service and product quality has undoubtedly earned my loyalty, and I highly recommend them to any business looking for top-notch marketing materials. Thank you, Amsterdam Printing, for an outstanding experience! I
Ian
Happy with my order!
My review for amsterdamprinting.com I ordered 150 calendars and envelopes to go with them in order to send out as a marketing campaign for my business. I was impressed with the quality of what I got. They took the time to make sure that they understood what I wanted on the advertising section of the calendars, sent me a proof that same day and gave me an estimated timeline of completion that proved to be accurate. I would definitely do business with Amsterdam printing again in the future. I
Ian
Happy with my order!
My review for amsterdamprinting.com I ordered 150 calendars and envelopes to go with them in order to send out as a marketing campaign for my business. I was impressed with the quality of what I got. They took the time to make sure that they understood what I wanted on the advertising section of the calendars, sent me a proof that same day and gave me an estimated timeline of completion that proved to be accurate. I would definitely do business with Amsterdam printing again in the future. S
SMS
We secured a Cyber Monday special deal…
The Cyber Monday special deal on stylus illuminated pens from Amsterdam Printing was an absolute game-changer for us. Not only did we save big, but the quality of the pens exceeded our expectations. From the timely delivery to the impressive functionality, every aspect of the purchase left us thoroughly satisfied. The experience of securing this special deal has solidified our trust in Amsterdam Printing. Their attention to detail and commitment to customer satisfaction truly sets them apart. We are already looking forward to doing business with them again in the near future. If you're in search of high-quality promotional products and a seamless shopping experience, Amsterdam Printing has definitely earned our highest recommendation. S
SMS
Unmatched Quality and Timely Delivery: My Unforgettable Cyber Monday Experience with Amsterdam Printing
I recently had the pleasure of discovering the Cyber Monday special deal on stylus illuminated pens at amsterdamprinting.com. The convenience of securing a special deal for high-quality products instantly caught my attention. To my delight, the pens not only arrived on time but also surpassed my expectations in terms of both design and functionality. The team at Amsterdam Printing truly understands the importance of delivering exceptional products and ensuring customer satisfaction. The stylus illuminated pens were exactly what I needed, and the seamless ordering process made the entire experience even more enjoyable. I am incredibly impressed with the level of professionalism demonstrated by Amsterdam Printing, and I can confidently say that I will be a returning customer. Thank you for enhancing my Cyber Monday with a truly unforgettable shopping experience! S
SMS
Transformed My Cyber Monday – A Glowing Review of amsterdamprinting.com
Amsterdam Printing truly turned my Cyber Monday into a memorable experience with their special deal on stylus illuminated pens. The anticipation of receiving the pens was met with delight when they arrived promptly, surpassing all expectations. The quality and functionality of the pens were exceptional, exceeding what I had imagined. The seamless transaction process and the top-notch customer service added an extra layer of satisfaction to my purchase. I felt valued as a customer throughout the entire journey. Amsterdam Printing's attention to detail and commitment to excellence have secured my loyalty, and I eagerly look forward to future transactions with them. This Cyber Monday deal was a game-changer, thanks to Amsterdam Printing's outstanding products and service. I highly recommend them to anyone seeking premium quality items and a delightful shopping experience.
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Introduction
Amsterdam Printing is a leading online retailer of promotional products, offering a wide variety of personalized giveaways and branded marketing materials. Founded in 1898, the company has over 100 years of experience in the industry and has established itself as a reliable and trustworthy source for high-quality promotional goods.Pros and Cons
Pros:- Large selection of products to choose from
- Easy-to-use online design tool
- Competitive pricing and value for money
- Variety of payment options available
- Fast and efficient shipping
- No live chat support
- Minimum order requirements for some products
- Limited selection of eco-friendly products
- No free shipping options