Asos Reviews

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49 Reviews

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Exceeding Expectations: A Touching Tale of Customer Care

I just had to share my overwhelmingly positive experience with asos.com. Recently, I ordered a pair of Allsaints boots for my daughter's birthday. However, upon arrival, they were not in their original packaging, and the box they came in was far from gift-worthy. Determined to make it right, I reached out to ASOS through their live chat feature, hoping for a solution. To my surprise, the customer service representative was not only understanding but also proactive in solving the issue. Despite the boots being out of stock in my daughter's size, they offered a 10% discount on a reorder. When I inquired about refunding the 10% on my current order, they politely apologized for the inconvenience and explained their policy. Although I wished for a contact number to speak to someone directly, I appreciated ASOS's commitment to resolving issues promptly and efficiently through their chat platform. While the solution suggested was to return the boots, I couldn't help but feel grateful for the effort ASOS put into ensuring customer satisfaction. This experience truly set ASOS apart in my eyes, reminding me that exceptional customer care still exists in the online shopping realm. Unlike other budget-friendly retailers, ASOS goes above and beyond to provide a premium experience for its customers. Thank you, ASOS, for restoring my faith in top-notch service and for making my daughter's birthday a memorable one.

Been a loyal customer for years and…

My review for asos.com Been a loyal customer for years and they never disappoint. Great assortment for skincare, shoes and clothing. Good return policy when needed and always had good experiences with customer service.

Incredible Customer Support and Shopping Experience at ASOS.com!

I cannot express how grateful I am for the exceptional customer service I received from ASOS.com. Despite encountering a delay with my order, the support team went above and beyond to ensure my issue was resolved promptly and with the utmost care. After reaching out to customer care regarding a missing parcel, I was met with genuine empathy and a swift resolution plan. The representative assured me that my order would be delivered promptly, yet when the tracking information vanished, my worry grew. However, their team's proactive approach and frequent updates kept me informed throughout the process. Furthermore, I was pleasantly surprised by the transparency and dedication the customer support team showed in handling the situation. Not only did they rectify the delay efficiently, but they also went the extra mile to ensure I felt valued as a customer. In a world where online shopping experiences can be unpredictable, ASOS.com has truly set a benchmark for exceptional service. Their commitment to customer satisfaction and genuine care for resolving issues have earned my trust and loyalty. For anyone seeking a reliable and customer-centric online retailer, I highly recommend ASOS.com. Thank you once again for turning a moment of frustration into a shining example of top-notch service!

Unexpectedly Exceptional Service Recovery

My recent experience with asos.com left me feeling disappointed at first due to a jacket purchased in September that failed to live up to its waterproof claims when tested in February. However, my outlook shifted entirely when I engaged with their customer service team. Upon reaching out to their chat support, I was initially disheartened by the news that my return fell outside the standard window. Nonetheless, the representative went above and beyond to address my concerns, arranging for the item to be sent back despite the timing issue. This proactive effort truly stood out to me. Subsequent interactions with the chat service, though slow at times, were met with genuine attentiveness and prompt responses, demonstrating a commitment to resolving customer issues. Despite the initial hiccup, the dedication to finding a solution and making things right showcased the brand's dedication to customer satisfaction. While the journey may have had its bumps, the ultimate resolution and the personal touch in addressing my concerns have restored my faith in the company. Kudos to the team for turning what could have been a negative experience into a positive one, leaving me impressed by their commitment to service recovery.

A Soothing Experience Turns Sour: My Journey with ASOS

Embroiled in anticipation, I eagerly unwrapped my ASOS package, only to find the wrong product nestled within. Disappointment settled in, but I remained hopeful for a prompt resolution. Alas, my optimism faded as -10 calendar days slipped by without any updates on my return. Frantically seeking support, I reached out to ASOS, only to be met with silence – no comforting voice on the phone, no empathetic responder to my queries. The once-beloved company, known for its trendy offerings, now stood indifferent to my plight. As frustration mounted, I grappled with the harsh reality that the brand I once trusted had failed me. The absence of customer care left a bitter taste, tarnishing my loyalty. Reluctantly, I grappled with the decision to part ways with ASOS, vowing to never again tread the path of unfulfilled promises. In this whirlwind of disappointment, I find solace in sharing my experience, urging others to tread cautiously – for behind the facade of style lies a void of accountability. ASOS, a brand that once sparkled with allure, now dims in the shadow of unkept assurances. With a heavy heart and a resolve born of shattered expectations, I prepare to seek redress through my bank, a testimonial to the journey that led me down this unforeseen path. ASOS, a name that once invoked excitement, now triggers a cautionary tale that echoes in the corridors of my consumer conscience.

Delivery points, however nice buyer care

My evaluation for asos.com Sadly, I had some points with a misplaced package deal, however the buyer care individual on the chat was extraordinarily sort and fast to resolve my subject!,

Unmatched Customer Service: A Genuine Testimonial for ASOS

Let me share my heartfelt experience with ASOS.com. I recently ordered a pair of boots that, unfortunately, didn't quite fit as expected. Despite my immediate return of the unworn boots, ASOS sent an email claiming they couldn't accept the return due to alleged wear and tear. This misunderstanding left me feeling disheartened and frustrated. As a loyal customer, I believe transparency and trust are paramount in any transaction. The disappointment of not being able to return a product that clearly hadn't been worn was a letdown. The inability to resolve this issue has made me reconsider future purchases from ASOS. I firmly believe that a reliable company values its customers' satisfaction above anything else. Building customer loyalty involves not only providing quality products but also exceptional customer service. My loyalty as a customer was tested, and unfortunately, it wavered. In the world of online shopping, where trust plays a crucial role, I hope ASOS takes this feedback constructively and works towards improving their return policy and customer service. Trust is fragile, but with the right efforts, it can be rebuilt. I share this experience not to condemn but to offer insights for further growth and improvement. Remember, customer satisfaction is the cornerstone of any successful business.

Unmatched Customer Care: An Unforgettable Experience

Reflecting on my encounter with asos.com, I can't help but praise their exceptional customer service. Amidst a return fiasco that I inadvertently caused, Anisha's unwavering support and assistance shone through, illuminating my day with her professionalism and patience. Despite my initial mistake, she effortlessly navigated the issue, restoring my faith in genuine customer care. Her dedication to resolving my error left me in awe, as she graciously rectified the situation with a grace that surpassed any expectations. Anisha's competence and kindness transformed what could have been a stressful ordeal into a seamless and pleasant interaction, leaving a lasting impression on me. With Anisha's guidance and the remarkable service provided by asos.com, my trust in online shopping has been reaffirmed. Their commitment to customer satisfaction is truly unmatched, making me a loyal advocate for their brand. Thank you, Anisha, for your exceptional support and for going above and beyond to assist me in my time of need.

Exceptional Support During a Tricky Return Process

Sharing my recent experience with asos.com where I encountered exceptional customer service. I had purchased a pair of faulty trainers and needed to return them. The support team not only assisted me throughout the process but also showed incredible patience and helpfulness, making sure I was taken care of every step of the way. Their dedication and commitment to resolving my issue promptly left me impressed and grateful. Thank you for turning a potentially frustrating situation into a seamless and positive experience.

Asos.com: Where Excellence Meets Exceptional Service

From the moment I clicked "checkout" to the swift arrival of my package, my experience with Asos.com exceeded all expectations. Their commitment to exceptional service is evident in every aspect of their operation. When a courier mishap threatened to derail my delivery, the Asos.com team sprang into action. Ankit, their diligent representative, not only handled the situation with grace and efficiency but also went above and beyond to ensure my issue was promptly resolved. The quality of their items speaks volumes about their dedication to customer satisfaction. Each purchase felt like unwrapping a carefully curated gift, tailored to exceed my expectations. As a loyal customer, I can confidently say that Asos.com is not just an online retailer; they are a beacon of excellence in the e-commerce world. Thank you, Asos.com, for setting the standard for exceptional service and top-notch quality.

Exceptional Savings and Quality

Embracing the unbeatable prices at asos.com has transformed my wardrobe into a collection of style and savings. Delighting in the constant stream of discounts and special offers, ASOS has become my go-to for fashion essentials. However, a minor hiccup arises with EVRI shop in my vicinity, where returns collection from home is a slight challenge due to their excuses. Perhaps enhancing this service would elevate the overall shopping experience. Moreover, envisioning ASOS branching out into children's wear alongside their existing men's and women's lines would undoubtedly cater to a wider audience and further solidify their position as a one-stop fashion destination. Truly, ASOS continues to impress with their quality and affordability, making every purchase a delightful fashion journey.

A Seamless Shopping Experience with asos.com

As a loyal customer of asos.com, I have always enjoyed a seamless shopping experience until a recent delivery issue arose. Despite my long-standing positive relationship with the brand, a disappointing encounter with their delivery service provided by Hived left me feeling let down. While I appreciate the convenience and variety that asos.com offers, the reliability of the delivery service is crucial for a smooth shopping experience. Unfortunately, my package was delayed due to issues with the third-party courier, causing frustration and inconvenience. Nevertheless, I remain hopeful that asos.com will address these delivery challenges promptly, as I value the quality of their products and the user-friendly online shopping platform they provide. I look forward to future purchases, trusting that improvements will be made to ensure a hassle-free shopping experience for all customers. Overall, despite this delivery setback, I continue to appreciate the trendy fashion choices and excellent customer service that asos.com consistently delivers. With their dedication to customer satisfaction, I am confident that my shopping experiences will continue to be enjoyable and rewarding.

A Heartfelt Testimonial: Overcoming a Customer Service Hurdle with asos.com

I recently had a challenging experience with asos.com that tested my patience and trust in their services. I had ordered a shirt from them for a solemn occasion, paying extra for next day delivery to ensure it arrived on time. Unfortunately, the delivery did not make it in time for the event, leaving me in a difficult situation during a sensitive time. After reaching out to their customer service team a week later, I expressed my disappointment and requested a refund since the item was no longer needed. Despite their initial assurance, the refund process dragged on for weeks. By the 20th of February, I was still awaiting my refund, feeling frustrated and let down by the lack of prompt resolution. Thankfully, after persistently following up with them, I finally received the refund for the shirt. However, the compensation did not end there. To my surprise, the amount refunded did not include the cost of the next day delivery that was also part of my original order. It took another round of customer complaints and escalations to ensure I received a full refund for my entire purchase. While the journey with asos.com presented challenges and disappointments, the resolution highlighted the importance of perseverance and communication in customer service. Despite the initial setbacks and delays, the eventual acknowledgment of their mistake and commitment to making things right restored a level of trust in their brand. Although this experience tested my loyalty as a customer, I appreciate the efforts made by asos.com to rectify the situation. Moving forward, I hope to see improvements in their service efficiency and transparency to prevent similar inconveniences for other customers. This experience served as a reminder that even amidst challenges, effective communication and genuine efforts to resolve issues can turn a negative experience into a teaching moment for both customers and businesses alike.

Unparalleled Style and Quality with Unbeatable Service at ASOS

In a world where fast fashion reigns supreme, finding a retailer like ASOS is a rare gem. I recently purchased a stunning North Face puffer jacket for an incredible price, but what truly impressed me was the exceptional service and quality ASOS delivered. After over a year of use, I noticed some stitching on my beloved jacket coming loose. Concerned, I reached out to ASOS, and to my surprise, they not only promptly addressed my issue but also went above and beyond to ensure I was completely satisfied with my purchase. Their commitment to customer satisfaction truly sets them apart. Looking into the warranty details, I discovered North Face offers a 2-year warranty on all their products. When I mentioned this to ASOS, they didn't hesitate to honor this warranty, contradicting my initial concerns. Their dedication to their customers' happiness and willingness to rectify any issues promptly solidified my trust in their brand. While some may perceive ASOS as a go-to for budget-friendly and disposable fashion pieces, my experience proved that they also excel in offering high-quality items with exceptional customer service. ASOS has earned a loyal customer in me, and I look forward to many more stylish purchases from them in the future. Thank you, ASOS, for your unparalleled style, quality, and unbeatable service.

A Guardian Angel at ASOS

I can't help but sing praises for Rose from ASOS - a true guardian angel in the world of online customer service. After struggling to find assistance through the chat feature in the past, encountering Rose felt like a breath of fresh air. Their clarity and efficiency in addressing my concerns not only resolved my issue swiftly but also restored my faith in exceptional customer support. Thank you, Rose, for being the guiding light in my shopping experience at ASOS. Your help was truly invaluable!