Avis Reviews

Voted Terrible (1/5)

3148 Votes

127 Reviews

Vote Now

In the Car Rental Agency category

Pie-Chart Analysis

83% users rated Terrible
7% users rated Poor
2% users rated Average
2% users rated Very Good
7% users rated Excellent
Write a review
R Rhonda Tonole
2 days ago

Dirty vehicle on pickup, smelled of smoke/pot, Charged $450/afterwards for “Excessive Interior Dirt”!!

My review for avis.com The vehicle was dirty when we picked it up (inside windshield/side mirrors had so much dirt & water spots as soon as we pulled out of the parking garage we couldn't see through the windshield! No way to return to the parking garage so we stopped and got a microfiber towel to clean the inside).
B Blanche Deveaux
3 days ago

Company desperate for money

My review for avis.com Avis claimed horse show footing on the driver’s side floor mat caused excessive damage. They tried charging an absurd amount, $500, to clean one floor mat on an American vehicle. How embarrassing for Avis, they can’t clean one floor mat, or replace it if it’s that soiled, without charging customers an abhorrent amount. They must be desperate for money at the Palm Springs airport location. Rent a vehicle elsewhere. Déplorable.
D Darren
5 days ago

Reservation but NO car available…

My review for avis.com Prepaid and when we got to the location to pick up our car there were NO cars available. There were NO cars available nearby. Taking money for something you have no intention of providing is stealing.
O Ollie Robinson
5 days ago

car disappointment.

My review for avis.com Arrived in Iceland excited to get our land drover. However on arrival at the reception desk they said that they didn’t have the car we were promised. They then proceeded to explain how a Toyota rav4 is the same category as a land drover discovery. We originally chose Avis at a higher price than our other providers on the understanding Avis always provide the car advertised. Totally ruined our holiday.
G GB
6 days ago

“Avis Tries Harder”- to screw you!

My review for avis.com In October I scheduled a car rental with Avis for a February trip. Assuming the prepay would guarantee the best price, I opted to prepay the cost. A few weeks prior to the trip I checked out some other options and found that a competitor offered the same car for $100 less. Strike One. When I assessed cancelling the Avis vehicle, I learned that there was $50 cancellation fee! Srike Two. I reached out to customer service to see if I could get some consideration; either a lower fee or waiving the cancellation fee. No response. Srike three. Cancelled the reservation and sucked up the $50 loss. I'd rather that than deal with this awful company for one second longer.
J John Dunne
6 days ago

WOW They just keep on getting worse… Avoid AVIS Las Vagas Airport

My review for avis.com WOW They just keep on getting worse argh. So this was my first complaint .... CAUTION - watch out for the fuel scam at this location. Take lots of photos. They give you no paperwork going out that lists any existing faults , damage or fuel level. In my case the vahicle had existing damage to a door panel ( not disclosed to me ) as well as having undercarage noise and was about 3/4s full of gas ( I took a photo of the dashboard before leaving and mentioned to person on the exit gate) . Upon returning I ensured that the car was filled to the exact same level at the petrol station around the corner from the facility. I checked in , the lady doing the checking said everything was fine with the car and no additional charges. Again no paperwork received or emailed at teh end of the rental. Checked my bank statement to find a $23.50 charge from Avis on Feb 6th the day I returned it. When I went online , low and behold a fuel charge for not returning it full. Submitted a complaing to customer service , including the photos and they are still trying to claim it had more fuel leaving the facility then it did ( dispite my photographic evidence to the contrary) . Argh this type of scam just gets up my back and has left a very sour taste in my mouth about Avis overall. ... The result , they admitted they made a mistake and reversed the charge... LOL now I receive a letter today dated Feb 12th ( Funny enough the same date that they refunded the bogus fuel charge) that there was sand in the car and they are going to try and charge me $125 for cleaning .... WTAF .... Are you having a laugh! They are supposed to vacuum and clean the cars between rentals anyway....... Back to fighting AVIS again. .... NEVER EVER RENT FROM THIS LOCATION. I have never had so much trouble renting a car in 30 years as I have here. Total SCAM artists.
G Grant
7 days ago

I prepaid for a reservation in Fort…

My review for avis.com I prepaid for a reservation in Fort Lauderdale. When I arrived they gave me an electric vehicle with a 12mile range. That would not get me to the nearest charging station. I asked for a gas vehicle. I waited another 1hr and 11 min, I was out of time and decided to cancel the reservation and take a cab. they promised to refund the amount I prepaid..... never did. $300 paid to avis for absolutely nothing. They even denied my credit card claim
M MJWS
8 days ago

Exceptional Service and Reassuring Support from Avis

As a frequent traveler, my recent experience with Avis.com truly stood out. Upon arriving in Cape Town, I picked up an SUV from Avis, only to notice a deflated tire warning indicator. Despite initial concerns, the Avis team swiftly addressed the issue, ensuring my safety and peace of mind before I continued my journey. However, it was upon my return home to the UK that Avis's exceptional service truly shone through. While reviewing the extras invoice, I noticed a puzzling charge labeled "Time and Distance." Alarmed, I reached out to Avis via email, seeking clarification. Disappointingly, I received no response, leaving me anxious about the unjust charge. Thankfully, through my travel agency, I discovered that Avis had erroneously billed me for two extra days due to a late delivery that never occurred. Despite the lack of communication from Avis, I was relieved to solve the issue through alternative means. While the experience initially caused concern and doubt, the reassuring support from my travel agency and the swift resolution of the matter restored my faith in Avis. Their commitment to customer satisfaction and willingness to rectify mistakes reflect a dedication to excellence that is truly commendable. In conclusion, Avis's top-notch service and willingness to address concerns promptly have earned my trust and loyalty. I wholeheartedly recommend Avis to fellow travelers, confident in their ability to deliver exceptional service and uphold their commitment to customer satisfaction.
C Chris H
8 days ago

Despicable practices. Liers and thieves/

My review for avis.com Despicable practices. I rented a car in Knoxville for 1 day with insurance. Your rental starts as soon you check in not when you depart the lot. They didn't have a suitable car so I left the rental place 1 hour late but was charged an extra day of rental and an extra day of insurance. Doubling my cost from $93 to $180. Repeated emails to customer service gleaned nothing at all even though the desk clerk lied to me and told me Avis had a 2 hour grace period on returns!
T Tina Barber
9 days ago

Ripoff Company

My review for avis.com Avis rips off customers. I reserved a “standard sport” car about two weeks prior to arriving. Get to the office and the manager on duty tells me he hasn’t had any sport cars in months. He said the company “made us open that model for reservations but we don’t have any”. I said well I paid extra for a sport model. He said the only thing he could do is put me in an SUV. Which is the total opposite of what I reserved and pre-paid for. But whatever, I didn’t have all day to haggle because I had a business meeting. So I go out and climb into the SUV, crank it up and there is only 1/4 tank of gas! I go back into the office and request another vehicle. The stock is so low that everything is spoken for. So then I’m forced to put gas which cost me nearly $60 to fill the tank. And here is another way where Avis scams its customers….they charge you $9 per gallon refueling cost if you turn in a vehicle that doesn’t have full tank. But instead of fueling it themselves, as they should be, they keep that $9 per gallon as pure profit and pass the refueling cost on to the next renter. I rent an obscenely frequent number of times per year but will never rent from Avis again!
P Parking.com Customer
11 days ago

Charged me $45 after returning without…

My review for avis.com Charged me $45 after returning without explanation or notification. All negotiations with customer support ended with 3 promises to return my money. And still no return. More over now they try to cook some story with changing rates during my rental period and late return. Be carefull with this company
I Ian
11 days ago

Waste of time contacting avis custome service.

My review for avis.com Waste of time contacting avis customer service. Rang them over a week ago with 2 complaints, on the phone for 40 minutes, and the service operator said they would pass my concerns to the correct department. After the 40 minutes he had the audacity to ask me if he could help with anything else???? I have now been waiting 10 or so days and no response from avis. I think the whole customer service department must be on holidays os sick. Pathetic.
J John
15 days ago

Avis automatic toll pay SCAM…

My review for avis.com Avis offers an automated toll paying service on its cars in the NE US, but hidden in the fine print is information that they will charge you $3.95 per day for the service even if you only use it on one day of your rental. So, my one day trip on the PA turnpike with $8.00 in tolls cost me $28.00 in Avis charges. This is an unethical way for Avis to take advantge of its customers.
J John
15 days ago

Avis automatic toll pay SCAM…

My review for avis.com Avis offers an automated toll paying service on its cars in the NE US, but hidden in the fine print is information that they will charge you $3.95 per day for the service even if you only use it on one day of your rental. So, my one day trip on the PA turnpike with $8.00 in tolls cost me $28.00 in Avis charges. This is an unethical way for Avis to take advantge of its customers.
A Archie Villan
15 days ago

Someone used my dads credit card three…

My review for avis.com Someone used my dads credit card three times there. Committing fraud. They couldn't care less. Maybe they were in on it. True scum

Introduction:

Avis.com is a car rental company that provides quality services to customers worldwide. With tons of rental locations across several territories, the company has been able to build a reputation as a reliable and trustworthy car rental service provider.

Pros and Cons:

Pros:
  • Avis provides a variety of car models and sizes to choose from, ensuring customers can find the ideal car to fit their needs.
  • The company has an efficient and user-friendly website that allows customers to make reservations and manage bookings with ease.
  • The Avis mobile app provides a seamless user experience and offers customers exclusive deals and promo codes.
  • The company offers pickup and drop-off services at several locations worldwide.
Cons:
  • Compared to some other car rental services, Avis's pricing could be considered slightly expensive.
  • The company's rental policies can be a bit stringent, and customers could be charged extra fees for minor damages to rented vehicles.

User Experience:

Avis has an excellent user experience, with an easy-to-use website and mobile app. Customers can make reservations and manage bookings with ease using these platforms. Navigation through the website is uncomplicated, and the interface is visually appealing, making it easy for customers to browse available car models and make reservations.

Pricing and Value for Money:

Avis's pricing can be considered higher than other car rental services. However, the company offers several promo codes and discounts, making the prices more affordable. The company's rental policies should also be taken into consideration when comparing prices with other car rental services.

Alternatives:

There are several car rental services that customers can choose from if Avis does not suit their preferences. Other alternatives include Hertz, Enterprise, Sixt, and Alamo.

Customer Service:

Avis has a friendly customer service team that is available 24/7 to attend to customers' needs. The company also provides a variety of contact channels, including phone, email, and chat services.

Product Quality and Selection:

Avis provides a wide selection of car models and sizes suitable for various customers' preferences. The company ensures its vehicles are well-maintained and in excellent condition to guarantee customers' safety and comfort.

Website Usability:

Avis.com is a user-friendly website that is easy to navigate. Customers can make reservations, manage bookings, and browse through car models with ease. The website also provides additional features such as rental policies and rental locations, making it the go-to platform for car rental services.

Returns and Exchanges:

Avis has specific rental policies that guide customers' rental agreements. The company charges extra fees for minor damages to rented vehicles, and customers should always familiarize themselves with the rental policies before signing rental agreements.

Promotions and Discounts:

Avis offers several exclusive promo codes and discounts on its website and mobile app. Customers should take advantage of these offers to save costs and enjoy quality services.

Reputation:

Avis has built a reputation as a reliable and trustworthy car rental service provider. The company's commitment to excellent customer service and quality rental vehicles has earned it several positive reviews.

Payment Options:

Avis supports several payment options, including credit cards, debit cards, and online payments. Customers should always confirm the company's payment options before making any transactions.

Loyalty Programs:

Avis offers several loyalty programs, including the Avis Preferred program, which provides exclusive benefits and discounts for frequent customers.

Customer Reviews:

Avis has several positive customer reviews, with customers commending the company's quality rental vehicles and excellent customer service. However, some customers have also complained about the high cost of rentals and the company's stringent rental policies.

Community Involvement:

Avis is committed to community involvement and social responsibility. The company has partnered with several organizations to support road safety education and environmental conservation efforts.

Shipping and Costs:

Avis does not offer shipping services as it is a car rental service provider. The company's rental prices include rental fees and additional charges such as insurance, gas, and extra fees for minor damages to rented vehicles.

Conclusion:

Avis.com is an excellent option for customers seeking quality car rental services. The company provides a wide selection of car models and sizes suitable for various preferences. The company's user-friendly website and mobile app provide a seamless user experience, and its commitment to excellent customer service has earned it several positive reviews. However, customers should be conscious of the company's rental policies and prices before committing to rental agreements.