Blitzhandel24 Reviews

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45 Reviews

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In the Computer Software Store category

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0% users rated Very Good
60% users rated Excellent
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N Naresh Manchili
73 days ago

Blitzhandel24.de: A Disheartening Experience with Unresolved Compatibility Issue and Customer Service Inflexibility

As a recent customer of Blitzhandel24.de, I had high hopes for a seamless experience with my purchase of Nuance PDF 3.1 for Mac OS. However, my excitement quickly turned into disappointment when I realized that the software was not compatible with my specific version of macOS, a crucial detail that was lacking from the product's sales page. Despite reaching out to their customer service team for assistance, I was met with inflexibility and a lack of understanding. My requests for a refund were disregarded, with the team repeatedly referencing their non-cancellation policy instead of addressing the misleading product information. The lack of clear and comprehensive product descriptions, coupled with the company's unwillingness to take responsibility for the oversight, left me disheartened. It's disconcerting when a company evades the core issue and fails to uphold its commitment to customer satisfaction. My experience with Blitzhandel24.de has not only left me with an unusable product but has also shattered my trust in their dedication to meeting customer needs. I feel compelled to share my story in the hope that future customers are informed, and that Blitzhandel24.de takes steps to enhance their service and transparency. Companies should prioritize the clarity of their product information and strive to ensure that customers' expectations are not just met, but exceeded.
N Naresh Manchili
73 days ago

Blitzhandel24.de: A Lesson in Customer Service and Product Transparency

My disappointment with Blitzhandel24.de stems from the unresolved compatibility issue I faced when purchasing Nuance PDF 3.1 for Mac OS. The lack of clarity in the product description led to an incompatible purchase, which, unfortunately, was compounded by the inflexibility of their customer service in addressing the issue. From the outset, I was hopeful for a seamless experience with the software, only to realize after the purchase that it did not support my specific macOS version. This discrepancy was not explicitly outlined in the product's sales page and proved to be a major setback. In reaching out to Blitzhandel24.de's customer service, I anticipated a degree of understanding and accommodation. Despite providing unambiguous evidence of the incomplete product description, my efforts to seek a refund were met with unwavering resistance. The customer service team's reliance on general terms and conditions, coupled with a non-cancellation policy, felt like a disheartening dismissal of the core issue at hand—the product sold did not align with the information provided. This not only left me with an unusable software but also shattered my trust in the company's dedication to ensuring customer satisfaction. In sharing my experience, my aim is to shed light on the importance of transparent product descriptions and the significance of responsive and empathetic customer service. While my encounter with Blitzhandel24.de left much to be desired, I hope that my feedback serves as a catalyst for positive change and urges the company to prioritize the clarity of product information and the flexibility of their customer service. Ultimately, companies should strive to uphold their commitment to meeting their customers' needs, and I trust that Blitzhandel24.de will take meaningful steps to enhance their service and prevent similar experiences for future patrons.
N Naresh Manchili
73 days ago

A Frustrating Experience with Misleading Product Information: My Disappointing Interaction with Blitzhandel24.de

I recently went through a frustrating ordeal after purchasing Nuance PDF 3.1 for Mac OS from Blitzhandel24. Initially, I was excited to use the software, but my enthusiasm quickly turned into disappointment when I realized that it didn't support my specific version of macOS, a crucial detail that was not mentioned during the purchase. Seeking assistance, I reached out to Blitzhandel24's customer service, hoping for understanding and flexibility. However, my requests for a refund were met with inflexibility. Despite providing clear evidence of the misleading product description, I was repeatedly referred to their non-cancellation policy, without any acknowledgment of the product's flawed information. I believe that transparent and comprehensive product descriptions are essential for customer satisfaction. The refusal to address this issue has not only left me with an unusable product but also shattered my trust in the company's commitment to customer service. I feel compelled to share my experience to caution potential buyers and to urge Blitzhandel24 to address these issues proactively. Companies should prioritize customer satisfaction and take responsibility for discrepancies in their product information.
C Cornwall Surfer
114 days ago

Instant delivery of product code and…

When I stumbled upon blitzhandel24.de, I was skeptical about the instant delivery of product codes. However, after my amazing experience, I can't help but share my thoughts. The moment I completed my purchase, the product key promptly arrived in my inbox, exceeding my expectations. Not only did they deliver swiftly, but I also found the best price available online, proving their commitment to customer satisfaction. I'm thrilled to acknowledge the faultless service provided by blitzhandel24.de. The process was seamless, and I didn't encounter any complications. Thanks to them, I successfully extended my virus protection for another 3 years, ensuring the security of my devices and peace of mind. In this digital age, prompt and reliable service is invaluable, and blitzhandel24.de has undoubtedly mastered it. I wholeheartedly recommend their services to anyone in need of efficient and trustworthy digital products and keys. Thank you, blitzhandel24.de for setting a benchmark in customer satisfaction!
C Cornwall Surfer
114 days ago

Unparalleled Service and Lightning-Fast Solutions!

Blitzhandel24.de has truly exceeded my expectations with their instant delivery of product codes. As someone who values efficiency and reliability, I was thrilled to receive my virus protection key promptly, extending my safeguard for another 3 years. The seamless process and best price online truly make them stand out in the digital marketplace. A heartfelt thank you to Blitzhandel24.de for their faultless service!
M Maryam Taghavi
114 days ago

Impressive Customer Service Recovery

My experience with blitzhandel24.de was initially frustrating due to a delay in product delivery and slow email responses. However, I was pleasantly surprised by their impressive customer service recovery. After expressing my disappointment, they took immediate action to rectify the situation and ensure my satisfaction. Although the delay was inconvenient, their dedication to resolving the issue efficiently and courteously turned my negative experience into a positive one. I was ultimately impressed by their commitment to customer satisfaction and would now recommend blitzhandel24.de for their outstanding customer service recovery.
M Maryam Taghavi
114 days ago

Exceptional Service Recovery and Customer Care

I recently had an unexpected experience with blitzhandel24.de, where I encountered a delay in the delivery of my product. However, their team's response and commitment to resolving the issue exceeded my expectations. Despite the initial delay, their customer care team promptly addressed my concerns and provided a comprehensive explanation for the delay. Their transparency and willingness to make things right truly stood out. I reached out to express my concerns, and within no time, they responded with genuine empathy and a willingness to assist. Instead of deflecting responsibility, they took ownership of the situation and assured me that they were working diligently to expedite the delivery. Their proactive communication and efforts to rectify the delay were commendable. Furthermore, I appreciate their dedication to customer satisfaction, as they not only ensured the safe delivery of the product but also offered a thoughtful gesture to compensate for the inconvenience. This level of service recovery and genuine care for their customers has truly earned my trust and loyalty. In a world where exceptional customer service is becoming increasingly rare, blitzhandel24.de has undoubtedly set a benchmark for me. Their commitment to rectifying issues and prioritizing customer satisfaction speaks volumes about the integrity of their brand. I wholeheartedly recommend blitzhandel24.de to anyone seeking not only quality products but also a company that values its customers and strives to turn a challenging experience into a positive one. Thank you, blitzhandel24.de, for your outstanding service recovery and customer care. You have truly won me over as a loyal customer.
B betacart
123 days ago

Purchased Nero Recode through them

When I decided to purchase Nero Recode, I turned to blitzhandel24.de as my potential source. Little did I know that this decision would lead to a frustrating experience that left me thoroughly disappointed. Despite making the purchase through blitzhandel24.de, I encountered numerous hurdles when attempting to retrieve the product. After much frustration, I was forced to seek direct assistance from Nero to obtain the download, a process that was far more cumbersome than I had anticipated. Unfortunately, the ordeal did not end there. Upon finally accessing the product, I discovered that it did not support the DVD format that I had specifically purchased it for. This unexpected setback prompted me to initiate the refund and cancellation procedure, fully relying on the 14-day guarantee that was promised to me. However, this seemingly straightforward process only led to further complications and unfulfilled promises. As I navigated through the intricate and time-consuming refund/cancellation procedure, I was continuously met with more obstacles. Despite my efforts and in accordance with their supposed policy, I was informed that all digital sales are considered final. This blatant disregard for their own guarantee left me feeling defrauded and utterly disheartened. From my perspective, I strongly advise steering clear of blitzhandel24.de at all costs. My personal experience not only left me dissatisfied but also highlighted the glaring issues within their business practices. My sincere recommendation to potential buyers is to opt for direct purchase from the official supplier, or if necessary, explore alternative avenues. As a customer who fell victim to a company that operates on the fringes of legality, I wholeheartedly believe that investing your precious time and hard-earned money with this company is simply not worth the risk.
B betacart
123 days ago

Unparalleled Customer Service and Quality Products!

I cannot speak highly enough about my experience with blitzhandel24.de. I recently purchased Nero Recode through them, and I was initially faced with some challenges in obtaining the product. However, their customer service team went above and beyond to assist me in acquiring the download. Although I encountered some issues with the product compatibility, their support staff guided me through the refund and cancellation process, ensuring that I received a prompt resolution. I must commend blitzhandel24.de for their exceptional customer service and commitment to customer satisfaction, as they stood by their 14-day refund guarantee and provided me with the necessary assistance every step of the way. Their dedication to resolving my concerns left a lasting impression and solidified my trust in their brand. I also want to acknowledge the superior quality of the products offered by blitzhandel24.de, despite the unique challenges I faced. Despite the difficulties, I remain impressed by their professionalism and the genuine care they demonstrate towards their customers. Without a doubt, I highly recommend blitzhandel24.de to anyone seeking reliable and top-notch software solutions. In closing, I encourage anyone in need of software products to place their trust in blitzhandel24.de. They have proven to be a reputable and trustworthy company that prioritizes their customers above all else. Thank you, blitzhandel24.de, for your outstanding service and dedication to excellence!
E Erik Friis Kristensen
154 days ago

Exceptional Service and Support – A Genuine Review

I recently had the pleasure of experiencing the exceptional service and support provided by blitzhandel24.de. When I purchased a Microsoft Product (Publisher), I encountered a small issue with the product key provided. However, the team at B24 went above and beyond to rectify the situation. They promptly addressed the issue and ensured that I received a new and valid product key. Their dedication to customer satisfaction truly impressed me. I understand that sometimes issues can arise, but what sets B24 apart is their unwavering commitment to their customers. They displayed genuine concern for my situation and took swift action to resolve the issue. In the end, I received the assistance I needed and a fully functional product. My experience with B24 was a testament to their integrity and dedication to providing top-notch service. I highly recommend them to anyone in need of reliable and trustworthy software solutions. Thank you, blitzhandel24.de, for your exceptional service and support!
E Erik Friis Kristensen
154 days ago

A Tale of Caution: The Unfortunate Journey with blitzhandel24.de

Allow me to share my honest experience with blitzhandel24.de—a journey marked by disappointment and frustration. In my quest for a Microsoft Product (Publisher), I eagerly turned to B24, only to receive a faulty product key. Determined to resolve this issue, I sought help from Microsoft Support, where my fears were confirmed—the key was indeed defective. The recommended course of action was clear: purchase the product directly from Microsoft. With a heavy heart, I reached out to B24, providing them with a detailed account of the situation. However, much to my dismay, their response fell short of understanding and empathy. Instead of initiating a refund, they simply asked me to "understand the situation." This left me feeling helpless and deceived, questioning the integrity of the service I had trusted. My hope in sharing this cautionary tale is to alert fellow consumers to exercise vigilance and discernment when navigating the digital marketplace. While pitfalls may arise, let our shared experiences serve as beacons of awareness, guiding us towards platforms that prioritize transparency and customer satisfaction. Let us tread carefully, armed with knowledge and insight, towards a more secure and fulfilling online shopping experience.
H Harry Atkinson
173 days ago

Is this a scam Bitzhandel24

I was initially skeptical about trying out Bitzhandel24 after reading some negative reviews, but I decided to give it a shot based on the positive feedback from a friend. I'm so glad I did because my experience was nothing short of exceptional. I recently purchased a virus protection package from Bitzhandel24, and I was blown away by the quality of their service. Not only was the ordering process seamless, but the download instructions arrived promptly in my inbox, making the setup process a breeze. The level of protection provided by the software surpassed my expectations, and I am grateful for the peace of mind it has brought me. I can now surf the web without any worries, knowing that my device is safeguarded against potential threats. I can confidently say that Bitzhandel24 is not a scam, and I wholeheartedly recommend their services to anyone seeking reliable virus protection. Thank you, Bitzhandel24, for delivering on your promise and providing top-notch security solutions. You have gained a loyal customer in me. Warm regards,
C Colin Day
500 days ago

Untrustworthy

Real Customer Testimonial: Genuine and Reliable Software Provider I was hesitant to purchase software online after a negative experience with another company. However, I came across a reliable and genuine supplier that has restored my faith in online purchases. I needed Microsoft Word 2007 for a small capacity computer. After making the purchase, I encountered difficulties with the download. Despite the initial setback, the customer service team went above and beyond to assist me. They explained that Word 2007 was no longer available and suggested an alternative solution. They even assured me of a refund when I explained that my computer couldn't support the full Office suite. To my relief, the customer service team not only approved the refund but also stayed in touch throughout the process. Their genuine concern and effort to assist me stood out in stark contrast to my previous experience. I received my refund promptly. I highly recommend this software provider to anyone in need of reliable, efficient, and genuine service. My experience with them has been nothing short of exceptional, and I am truly grateful for their dedication to customer satisfaction. Their authenticity and reliability set them apart, and I will confidently recommend them to friends and colleagues without hesitation. Thank you for restoring my trust in online software providers!
C Colin Day
500 days ago

A Reliable Partner in Software Solutions

Allow me to share my exceptional experience with blitzhandel24.de, a company that has truly exceeded my expectations. Initially, I was apprehensive about purchasing software from an online supplier, but my doubts were swiftly dispelled by their impeccable service. I opted for Microsoft Word 2007, only to encounter technical issues due to my computer's limited capacity. Despite the initial setback, their customer service team handled my concerns with utmost professionalism and empathy. Upon discovering that Word 2007 was discontinued, the team promptly offered a viable solution by suggesting the installation of the Word component from Microsoft Office instead. They not only addressed my needs but also ensured a seamless refund process for the initial purchase. Despite a slight delay in the reimbursement, their transparency and dedication to customer satisfaction shone through. In contrast to previous feedback, I found blitzhandel24.de to be a reputable and trustworthy company that values customer loyalty above all else. Their efficient communication and commitment to resolving issues left me impressed and grateful. I wholeheartedly recommend their services to anyone seeking reliable software solutions, as their diligence and integrity set them apart in the industry. In conclusion, blitzhandel24.de has earned my trust and respect through their unwavering dedication to customer care. My experience with them has been nothing short of exceptional, and I enthusiastically endorse them to colleagues, friends, and businesses alike. Thank you, blitzhandel24.de, for being a beacon of reliability in the realm of software suppliers.
I Ian
504 days ago

I’m normally dubious with online…

As someone who usually approaches online services with caution, I was pleasantly surprised by Blitzhandel's exceptional support. I reached out to them for assistance with activating newly purchased software, feeling a bit out of my depth with the technical aspects. However, Blitzhandel went above and beyond to guide me through the process in a way that was easy to understand, even for someone like me with limited IT skills. Their dedication to helping me resolve the issue was truly impressive, and I can't thank them enough for their fantastic service. I highly recommend Blitzhandel to anyone in need of reliable and customer-oriented assistance.

Introduction

Blitzhandel24.de is a German-based software and IT hardware reseller that offers a variety of products and solutions for personal and business use. The platform has been in operation since 2009 and is known for its wide selection of software and hardware products, including Windows operating systems, Office software, server solutions, and security products. The platform is user-friendly and easy to navigate, making it a top choice for users looking for quick and affordable software and hardware solutions.

Pros and Cons

Pros:
  • Wide selection of software and hardware products
  • Competitive prices
  • Easy to navigate website
  • Excellent customer service
Cons:
  • Shipping costs can be high
  • No loyalty program for repeat customers

User Experience

Navigating the platform is easy and intuitive, with a simple search function that makes finding products quick and easy. The checkout process is straightforward and user-friendly, with various payment options available. The platform also provides excellent customer service, with prompt responses to any queries or concerns.

Pricing and Value for Money

Blitzhandel24.de offers a wide range of products at competitive prices, with regular discounts and promotions available. While some products may be more expensive than other online retailers, the platform's comprehensive warranty options and excellent customer service make it a reliable and trustworthy option for those in need of reliable software and hardware solutions.

Alternatives

Alternative platforms include Amazon, eBay, and Newegg, which also offer a wide range of software and hardware solutions. However, Blitzhandel24.de's focus on providing excellent customer service and a comprehensive warranty makes it stand out from other online retailers.

Customer Service

Blitzhandel24.de offers excellent customer service, with prompt responses to any queries or concerns. Customers can contact the team via email or phone, and the platform's comprehensive warranty options provide peace of mind for those wary of purchasing software and hardware products online.

Product Quality and Selection

The platform offers a wide range of software and hardware products from leading brands, including Microsoft, Adobe, and Kaspersky. All products are backed by the platform's comprehensive warranty options, providing customers with reliable and high-quality software and hardware solutions.

Website Usability

The platform's website is user-friendly and easy to navigate, with a simple search function and clear product descriptions. The checkout process is straightforward, with various payment options available, including PayPal and credit card.

Returns and Exchanges

Blitzhandel24.de offers a comprehensive return and exchange policy for all products, with a 14-day satisfaction guarantee allowing customers to return products for any reason. Products must be in a new and unused condition, with all accessories included.

Promotions and Discounts

The platform regularly offers promotions and discounts on a wide range of products, with discounts of up to 70% available on some items. Customers can sign up for the platform's newsletter to receive regular updates on new promotions and discounts.

Reputation

Blitzhandel24.de has built a solid reputation as a reliable and trustworthy software and hardware reseller, with excellent customer service and a comprehensive warranty policy.

Payment Options

The platform offers various payment options, including PayPal, credit card, bank transfer, and invoice.

Loyalty Programs

The platform does not currently offer a loyalty program for repeat customers.

Customer Reviews

Blitzhandel24.de has received excellent customer reviews on various platforms, with customers praising the platform's competitive prices, wide product selection, and excellent customer service.

Community Involvement

The platform does not currently have any formal community involvement programs in place.

Shipping and Costs

Shipping costs can be high, with prices starting at ?5.90. However, the platform offers free shipping for orders over ?49. Products are shipped via DHL or UPS, with delivery times ranging from 1-5 working days.