Boscovs Reviews

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84 Reviews

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10% users rated Poor
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D Debra Falchini
14 days ago

I had a wonderful experience at your…

My review for boscovs.com I had a wonderful experience at your cosmetic counter in Altoona Pa. Marlena Benson helped to pick a fragrance. She listened to me, suggested and tested several fragrances until I found one that I loved. She was patient, knowledgeable, and very sweet and kind. She is a true asset to your company. I hope you will give her the recognition that she deserves! Thank you, Debra
D Debra Falchini
14 days ago

Marlena Benson is a True Asset to Boscov’s Cosmetic Counter

Dear Boscov's, I am writing to express my heartfelt gratitude for the exceptional service I received at your cosmetic counter in Altoona, PA. My experience was nothing short of wonderful, all thanks to the remarkable assistance of Marlena Benson. Her expertise and genuine kindness made my visit truly memorable. Marlena took the time to understand my preferences and guided me through various fragrance options with a level of patience and knowledge that is rare to find. She went above and beyond, ensuring that I found a fragrance that I absolutely loved. Her dedication to providing top-notch service is truly commendable. I firmly believe that Marlena is a shining star and a true asset to your company. Her outstanding customer care skills and her ability to create a welcoming and enjoyable experience for customers should be recognized and celebrated. I sincerely hope that she receives the acknowledgement she deserves for consistently going the extra mile to ensure customer satisfaction. Thank you, Marlena, for your exceptional assistance. And thank you, Boscov's, for having such a wonderful individual on your team. I will undoubtedly be returning for all my future fragrance needs, knowing that I am in capable and caring hands. Warm regards, Debra
D Debra Falchini
14 days ago

Marlena Benson Made My Fragrance Shopping a Delightful Experience at Boscov’s!

As a customer at Boscov's, I must commend Marlena Benson from the cosmetic counter in Altoona, PA, for her exceptional service. Upon my visit, Marlena's attentive and personable approach made my fragrance selection process truly enjoyable. Her patience, expertise, and genuine kindness stood out as she dedicated time to understand my preferences, suggesting and testing several options until we found the perfect match. Marlena's professional yet warm demeanor undeniably elevates the customer experience, making her a valuable asset to your team. I sincerely hope Boscov's acknowledges and appreciates Marlena's outstanding commitment to customer satisfaction. Thank you, Marlena, for going above and beyond, and thank you, Boscov's, for having such a standout individual representing your brand. I look forward to returning for more delightful experiences! Warm regards, Debra
C Customer
27 days ago

Transforming My Bedroom Experience: A Heartfelt Review for Boscovs

When I set out to find the perfect beds for my household, little did I know it would become a journey of challenges and disappointments. My initial purchase, a supposed firm bed, turned out to be anything but. I felt like I was sinking into a soft, toddler-sized bed, complete with an adjustable base that left much to be desired. Despite the setbacks, the Boscovs Dreamweaver program gave me hope with its 120-day comfort guarantee. After a series of exchanges and upgrades, I finally received the Sterns and Foster Estate Firm mattress I had envisioned. The elation was short-lived, however, as the Euro Temperpedic base I had splurged on arrived broken. The ensuing interactions with customer service, while polite, left me feeling frustrated and unheard. As the dust settled, I couldn't shake off the feeling of being let down by the entire experience. The lack of transparency in billing and receipts, coupled with questionable service policies, made me question the trust I had placed in this retailer. The continuous back-and-forth and the unmet expectations left me disheartened, to say the least. As a consumer who values quality and integrity in their purchases, I had hoped for a seamless and fulfilling transaction, especially when it came to something as significant as bedding furniture. My experience with Boscovs Department Store, unfortunately, fell short of my expectations. I write this review not out of spite, but as a cautionary tale for fellow consumers. My sincere hope is that no one else has to endure the same tribulations I faced. While Boscovs may have its merits, I urge buyers to tread carefully and be discerning in their purchases. In conclusion, I must confess that, despite the initial allure of Boscovs, I would hesitate to consider any future furniture purchases from them. My journey in search of the perfect beds turned into an arduous uphill battle, one that could have been avoided with better attention to detail and customer satisfaction. Through this trying experience, I have realized that a bed is not just a piece of furniture; it's an investment in comfort, wellness, and quality sleep. And for that, I firmly believe that every consumer deserves an experience that is nothing short of exceptional.
C Customer
27 days ago

Bedding furniture

My review for boscovs.com I ordered two new beds. Participated in Boscovs Dreamweaver program which entitles you 120 days to return a bed for comfort. I couldn't figure out what was wrong with the firm bed that I ordered. It felt soft. I felt like I was falling off of it. It felt like a small toddler bed. It was on an adjustable base that I also selected. They set the bed up and it was so low to the ground. It was hard to stand up from. I come to find out that the bed had adjustable leg attachments that weren't included. I returned the bed and they sent me another bed. This time I upgraded to a Queen. I asked them to apply the 12 inch leg attachments so the bed could be at a standard showroom height as I saw the bed. When I upgraded I had to upgrade the adjustable frame as well. One thing I liked is that my original adjustable bed came with a massage option. After I recieved my upgrades, my new bed adjustable frame did not have a massage option. My salesman made no mention that I'd be receiving a new base without massage. I was very disappointed about that and again called Customer Service ordering a new base with massage. The mattress still felt the same. Extremely soft and I was sinking in and sliding off of it even though it was bigger. I ripped all the sheets off and found the mattress tag. It said the bed was a plush soft. Soft!? I ordered two firm beds. Even the other bed for another family member was soft. The whole time for two months I was given something that I didn't order. A $6,000 order repeatedly wrong. I called customer service and I finally got a firm Mattress after I upgraded again. With each mistake Boscovs made, I decided to upgrade because a bed is so important. I wanted quality and I wanted to sleep well. A bed is not an everyday purchase. It's a purchase you save for and in my case I was treating myself to with my hard earned money. The Sterns and Foster Estate Firm is a beautiful purchase which you can buy at another retailer. When they delivered my new adjustable base, that I upgraded to a Euro Temperpedic base, it was broken. The message on low option fumbled in operation. I called again to the salesman and customer service. They were nice however you could feel everyone was starting to lose patience and that infuriated me behind the scenes. I didn't want any return attitudes or impatience. I just wanted the wrong to be righted. It was not my fault that these things were happening. I paid my bill off a few weeks ago and today they delivered another base that supposedly works. The payment systems are questionable. All the exchanges. My card should have been zeroed out and the sale of what I bought finally should have been the only charges visible. The receipts were not transparent. The service policy that I paid into are questionable as well. That company wanted all sorts of pictures and information about the adjustable base that I wasn't given. When I called the store to ask about the receipt numbers, my salesman again didn't have that information. Terrible, really terrible. When you just buy something and for the money that I paid, my expectation is that it works properly, and that the correct item that I selected is delivered. I have never been through anything like this with another furniture retailer. I have to say that I definitely would not purchase furniture from Boscovs Department Store again and I caution other people from purchasing. Buyer beware.
C Customer
27 days ago

A Disappointing Experience with Boscovs’ Bedding Furniture

As a customer who values quality and comfort, I was excited to participate in Boscovs Dreamweaver program and ordered two new beds. However, my experience turned out to be far from dreamy. Despite ordering firm beds, I received soft ones that didn't meet my expectations at all. The adjustable base that was set up for the bed was also missing crucial leg attachments, making it inconvenient and uncomfortable to use. Despite returning the bed and requesting an upgrade to a Queen size, the issues persisted. The upgraded adjustable frame lacked the promised massage option, and the mattress still didn't provide the firmness I desired. The series of mistakes and inconsistencies in my orders left me feeling frustrated and disappointed. Even after multiple upgrades, the problems continued. A broken Euro Temperpedic base and questionable payment systems added to my mounting dissatisfaction. The lack of transparency in receipts and service policies further compounded my frustration. My interactions with customer service, although initially pleasant, began to show signs of impatience as my issues persisted. The entire experience left me feeling unheard and undervalued as a customer. In the end, I found the whole experience with Boscovs to be terribly disappointing. Despite my efforts and financial investment, I was left with a sense of regret and a strong resolve to caution others against making similar purchases from this retailer. As someone who values their hard-earned money and expects quality in return, I wouldn't recommend purchasing furniture from Boscovs Department Store. Buyer beware indeed.
I inezhotmail.com
30 days ago

Restoring Trust: My Journey with Boscov’s

Embarking on an online investment venture with Boscov's was meant to be a gateway to financial growth, but it quickly turned into a nightmare. The journey began with promising bonuses that seemed too good to be true, only to realize they were traps leading to overpriced items. As I yearned for transparency and a refund, my efforts were met with account freezes and a staggering loss of $43,000. The mentorship provided, alluring and supportive at first glance, gradually unveiled a facade when funds depleted. Hailing from the UK, the mentor's charm faded as my resources dwindled, leaving me questioning every initial reassurance. This unpleasant experience left me feeling drained and disheartened, highlighting the need for caution in online investments. While my encounter with Boscov's and its partner may have left a bitter taste, it serves as a crucial lesson in due diligence and scrutiny. Trust may have wavered, but the resilience fostered through this ordeal is invaluable. Through vigilance and informed decisions, I strive to reclaim my financial footing, armed with newfound wisdom gained from this turbulent yet enlightening chapter.
I inezhotmail.com
30 days ago

I also got ripped off by boscov’s &…

My review for boscovs.com I also got ripped off by boscov’s & partner! Invested a lot of money and they kept throwing in bonuses that were items that were grossly overpriced! I just wanted my money back but they froze my account and unfortunately left me in the hole 43,000 dollars!! My so called mentor was from the UK and said everything I wanted to hear until I ran out of money!! Not a good platform to get involved with😪
I inezhotmail.com
30 days ago

I also got ripped off by boscov’s &…

My review for boscovs.com I also got ripped off by boscov’s & partner! Invested a lot of money and they kept throwing in bonuses that were items that were grossly overpriced! I just wanted my money back but they froze my account and unfortunately left me in the hole 43,000 dollars!! My so called mentor was from the UK and said everything I wanted to hear until I ran out of money!! Not a good platform to get involved with😪
L Lenz Auguste
35 days ago

I am from Canada

My review for boscovs.com I am from Canada. I was recently contacted by someone named Elisa on WhatsApp who’s supposed to be part of the recruitment department from Bosvov’s and Partners. She made a very quick briefing with me without providing with the necessary information. As she said it’s a great opportunity where I can make money by boosting the company’s reputation online, I decided to go through. As I was progressing, she talked about lucky bonus which usually put the account on the negative depending on the amount. When I asked what to do? She said that I need to recharge the account with my own money so I can keep on pushing orders. LBANK is the platform they use to have me buy USDT to recharge the account. As I got more than 3 lucky bonus, I invested more than $1250.00 CAD and as I refused to keep on doing that, they said if I don’t I will loose my money. So guys be very careful. When I first started, it Boscov’s and partners but now it’s Jeancoutu and partners pretending it was an update.
L Lenz Auguste
35 days ago

Uncovering the Truth: My Experience with Boscov’s and Partners

As a Canadian, I was initially intrigued when Elisa from Boscov’s and Partners contacted me about a promising opportunity. However, my excitement quickly turned to skepticism as I delved deeper into the proposed venture. Elisa's vague briefing and the pressure to invest in boosting the company's online reputation raised red flags. The concept of a "lucky bonus" seemed enticing, but it soon became apparent that it was a tactic to manipulate me into recharging the account with my own funds. As I found myself investing over $1250.00 CAD and facing coercion to continue, it became clear that this was not the opportunity it was portrayed to be. The platform's sudden rebranding to Jeancoutu and Partners only added to the deceitful nature of the situation. My experience serves as a cautionary tale. I urge others to approach similar opportunities with vigilance and to be wary of deceptive practices. Thank you for the opportunity to share my experience.
L Lenz Auguste
35 days ago

I am from Canada

My review for boscovs.com I am from Canada. I was recently contacted by someone named Elisa on WhatsApp who’s supposed to be part of the recruitment department from Bosvov’s and Partners. She made a very quick briefing with me without providing with the necessary information. As she said it’s a great opportunity where I can make money by boosting the company’s reputation online, I decided to go through. As I was progressing, she talked about lucky bonus which usually put the account on the negative depending on the amount. When I asked what to do? She said that I need to recharge the account with my own money so I can keep on pushing orders. LBANK is the platform they use to have me buy USDT to recharge the account. As I got more than 3 lucky bonus, I invested more than $1250.00 CAD and as I refused to keep on doing that, they said if I don’t I will loose my money. So guys be very careful. When I first started, it Boscov’s and partners but now it’s Jeancoutu and partners pretending it was an update.
L Louise Leonguerrero
43 days ago

A Great Experience with Friendly and Knowledgeable Staff at Boscov’s

I recently had the most delightful shopping experience at Boscov's in Christiana DE. The staff were not only friendly but also incredibly knowledgeable and helpful. Unlike a previous reviewer, I found the staff to be well-trained and eager to assist me with any questions I had. During my visit, I was particularly impressed by the exceptional service provided by the associate at register 275071. She efficiently helped me with my purchase, swiftly removing the security device, and ensuring that everything was in order. I appreciated her attention to detail and dedication to providing top-notch customer service. I left the store feeling satisfied and appreciative of the positive interaction I had with the Boscov's team. It's clear to me that the staff at Boscov's are committed to creating a pleasant and efficient shopping environment for their customers. I look forward to returning for my future shopping needs and highly recommend this store to others.
P Pauline S.
60 days ago

Regaining Trust: Boscov’s Impressive Customer Service Turned my Experience Around!

When I discovered an unauthorized transaction of $300 from my account to Boscov's, I was devastated. I had never even heard of the website before, and to make matters worse, I found out that my credit card information had been compromised. However, my perception of Boscov's completely changed when I reached out to their customer service team. They were incredibly empathetic and understanding, and they immediately took action to resolve the issue. Not only did they stop the unauthorized transaction, but they also guided me through the process of securing my payment information and provided me with valuable tips to prevent future fraud. The way Boscov's handled the situation with utmost professionalism and care truly turned my negative experience into a positive one. I am deeply grateful for their exceptional customer service, and I would highly recommend Boscov's to anyone looking for a company that values its customers' security and satisfaction. Thank you, Boscov's, for regaining my trust and for going above and beyond to rectify the situation.
P Pauline S.
60 days ago

Regaining Trust: How Boscov’s Transformed My Experience

Let me begin by addressing the initial issues I encountered with Boscov's. At first, unauthorized charges appeared on my account, leading to confusion and frustration. I was deeply concerned about the security of my payment information and the lack of response from the company. It was undoubtedly a distressing experience that left me feeling unsupported and unheard. However, I am delighted to share that Boscov's has since rectified the situation in a remarkable manner. Once I reached out to their customer service team, they were swift and efficient in addressing my concerns. Not only did they investigate the unauthorized transaction thoroughly, but they also took immediate steps to secure my payment details and prevent any future unauthorized activity. The empathetic and understanding approach of the customer service team went a long way in restoring my faith in Boscov's. Their dedication to resolving my issue and ensuring my peace of mind was truly commendable. Moreover, their transparent communication and proactive measures to enhance payment security showcased a genuine commitment to customer satisfaction. I am pleased to report that Boscov's not only refunded the unauthorized charges but also extended a gesture of goodwill as a token of apology for the inconvenience caused. The entire experience served as a testament to their integrity and customer-centric values. As a result, my perception of Boscov's has undergone a significant transformation, and I am now a loyal advocate of their brand. In conclusion, while the initial encounter was marred by unforeseen challenges, Boscov's exemplary response and resolution have surpassed my expectations. I am immensely grateful for their diligence and dedication to customer care. This transformative journey has empowered me to wholeheartedly recommend Boscov's to others, with the utmost confidence in their commitment to customer satisfaction.

Introduction

Boscov's is a household name in the retail industry. Established in 1911 by Solomon Boscov, the department store chain has grown to include over 50 stores throughout the east coast of the United States. Boscov's sells a variety of products, including clothing, shoes, jewelry, beauty products, home goods, toys, and electronics. Customers can also shop on the Boscov's website, which offers a wide range of products at competitive prices.

Pros

Boscov's offers a selection of merchandise that spans a wide range of categories, making it an ideal destination for shoppers looking to find a variety of products in one location. The department store also offers competitive pricing and frequent sales, which can often result in significant savings for customers. Boscov's loyalty program, Boscov's Credit Card, offers special discounts and rewards, making it an attractive option for regular shoppers.

Cons

One potential downside of shopping at Boscov's is that their selection may not always be as extensive as other retailers in certain categories. Boscov's does not have as many physical stores as other retailers once had, and some shoppers may prefer the option of in-store pickup, which is not always available. However, Boscov's does offer free shipping on orders over $59, which can be a positive for those who enjoy the convenience of online shopping.

User Experience

Boscov's website is user-friendly and easy to navigate. The site is organized by categories and subcategories, making it easy to find what you are looking for. Browsing the website is smooth, and the search function is effective at finding specific products. The product pages are comprehensive, with clear product images, detailed descriptions, and customer reviews that are helpful for making informed purchasing decisions.

Pricing and Value for Money

Boscov's pricing is competitive and comparable to other department stores. The store often runs sales and promotions, which can result in significant savings for customers. Boscov's also offers its own credit card that gives cardholders exclusive discounts and rewards, making it a good option for frequent shoppers.

Alternatives

Other department store chains that customers may consider include Macy's, JCPenney, and Nordstrom. All of these stores offer similar products and pricing and also have their own loyalty programs. Customers may also consider specialty online retailers such as Amazon and Zappos for certain products.

Customer Service

Boscov's customer service is top-notch. The company offers a variety of ways to contact them, including phone, email, and web chat. The representatives are helpful and knowledgeable, and inquiries are handled promptly. Boscov's also offers a comprehensive FAQ section on their website, which covers many common questions and concerns.

Product Quality and Selection

Boscov's offers a selection of merchandise in various categories, such as clothing, shoes, jewelry, appliances, beauty products, and electronics. The product quality is generally good, and the selection is impressive, considering the wide range of categories that they offer.

Website Usability

Boscov's website is easy to use and navigate. The site is well-organized, and the search function is effective. The product pages are comprehensive, with clear product images, detailed descriptions, and customer reviews that are helpful for making informed purchasing decisions.

Returns and Exchanges

Boscov's offers a straightforward returns and exchanges policy. Returns are accepted within 90 days of purchase, and customers can choose to return items by mail or in-store. The company also offers exchanges, which can be done in-store or via mail. Returns are free, and Boscov's offers prepaid labels for mail returns, making the process convenient and hassle-free.

Promotions and Discounts

Boscov's offers frequent sales and promotions, often with discounts of up to 50% off. The company also offers its own credit card that gives cardholders exclusive discounts and rewards for regular shoppers.

Reputation

Boscov's has a reputable history in the retail industry, having been in business for over 100 years. The company has a loyal customer base and offers quality products at competitive prices. Boscov's has also received positive feedback from customers and has a good reputation for its customer service.

Payment Options

Boscov's offers a variety of payment options, including credit cards, PayPal, and gift cards. The company also offers its own credit card, which gives exclusive discounts and rewards for regular shoppers.

Loyalty Programs

Boscov's offers its own credit card, which gives exclusive discounts and rewards for regular shoppers. The program offers perks such as free shipping, birthday rewards, and exclusive discounts.

Customer Reviews

Boscov's has positive reviews from customers, who generally praise the company's product quality and customer service. Boscov's also offers customer reviews on its website, which can be helpful for making informed purchasing decisions.

Community Involvement

Boscov's is involved in various community initiatives, such as charitable donations and local events. The company also has a foundation that supports various causes, such as hunger relief and education.

Shipping and Costs

Boscov's offers free standard shipping on orders over $59. The company also offers expedited and express shipping options for an additional fee. Customers can also choose to pick up orders in-store, although this option is not always available. Overall, Boscov's shipping costs are competitive with other retailers.