Build Reviews

Voted Terrible (2/5)

415 Votes

40 Reviews

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In the Computer Store category

Pie-Chart Analysis

80% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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J Jill S
30 days ago

Overpriced for Bad Customer Support

My review for build.com Customer Service just says what they say and then hangs up on you. They triple charge you for any returns.
C Chris
36 days ago

Exceptional Service and Outstanding Products

My experience with build.com has been nothing short of extraordinary. After investing in a significant purchase, my expectations were exceeded by the quality of their products. The process of ordering was seamless, and the delivery was prompt with no issues. What truly set them apart was their exceptional customer service. They went above and beyond to ensure my complete satisfaction, making me feel valued as a customer. I highly recommend build.com to anyone in search of top-notch products and a company that prioritizes their customers' needs. Thank you, build.com, for your outstanding service!
J Joe Lovett
36 days ago

Build.com Delivered Beyond Expectations!

I am thrilled to share my exceptional experience with Build.com! Navigating their website was a breeze, allowing me to effortlessly find the perfect cabinet hinges to replace the old ones. The best part? I was pleasantly surprised by their unbeatable prices and lightning-fast delivery! Build.com exceeded my expectations by delivering top-notch, non-generic hinges without any aftermarket substitutes. I am genuinely impressed and satisfied with the quality of their products. As a result, I am wholeheartedly committed to making Build.com my go-to store for all my hardware and household needs in the future. Thank you, Build.com, for providing such a seamless and remarkable shopping experience!
G Grace
94 days ago

A Home Renovation Success Story with build.com

As a homeowner venturing into my very first home renovation project, I found myself in uncharted territory. Amidst the overwhelming task of selecting fixtures for our two bathrooms, I was introduced to build.com by two trusted individuals. Prior to this, Ferguson was not a familiar name to me, but the strong recommendations prompted me to explore what this company had to offer. Upon scheduling an appointment, I was introduced to Erwin Dardon from Woodland Hills, and little did I know, this encounter would pave the way for a seamless and pleasant experience throughout the entire renovation process. Despite encountering some low ratings online, I strongly believe in speaking from personal experiences, which in my case, undeniably warranted a solid 5-star rating. Erwin Dardon played a pivotal role as my dedicated point of contact, offering invaluable assistance in the selection of fixtures and toilets. Despite conducting prior research, Erwin's expertise added immense value to our decision-making process. I opted for Kohler products, a brand I had previous positive encounters with, mainly due to their exceptional quality and impeccable customer service, particularly in relation to their warranty. To my surprise, Ferguson's pricing for the Kohler products proved to be more budget-friendly compared to counterparts found at Home Depot. This unexpected affordability further solidified my confidence in build.com as my go-to supplier for future renovation projects. Reflecting on this experience, I eagerly anticipate the opportunity to collaborate with Erwin Dardon once again, as we embark on additional home renovation endeavors. His professionalism, coupled with the impressive offerings from build.com, have undoubtedly earned my trust and loyalty. Thank you, Erwin, and build.com, for turning what could have been a daunting undertaking into a truly gratifying journey towards enhancing our home.
G Grace
94 days ago

Satisfied customer

My review for build.com I never heard of Ferguson until 2 people recommended it this summer when started our very first home renovation this year. Since we are getting all our fixtures for our 2 bathrooms, we decided to make an appointment and find out what this company is all about. I am not sure because we ordered a lot or what not but I am surprised with their low ratings here. I find it is either you are very satisfied or very dissatisfied. I can only speak to my specific experience; thus the 5 star ratings. We made an appointment and randomly got Erwin Dardon, Woodland Hills. He was my contact the whole time and it was a very pleasant experience so far. He helped us in choosing our fixtures, toilet, etc. even though I have made my own research and amSatisfied with the quality of the Kohler products which is allWe ordered plus Toto toilet. We stuck with Kohler only for everything because we have had great experience with their warranty and customer service in the past with our kitchen faucet. I was actuallly surprised that some of these products I found at Home Depot and Ferguson was less expensive! We are looking forward to working with Erwin Dardon again for future home renovations. Thanks Erwin!
R Rachna Mody
95 days ago

BUILD. COM IS HORRIBLE.

When I set out to furnish my clients' spaces, I looked for a reliable source that could deliver quality products and exceptional customer service. Unfortunately, my experience with Build.com was far from satisfactory. As a designer, maintaining a solid reputation is paramount, and it was deeply frustrating when the products I ordered turned out to be defective. This not only reflected poorly on me as a professional but also caused significant inconvenience for my clients. The lack of proper customer service only exacerbated the situation. I found myself grappling with a company that seemed indifferent to my concerns, leaving me feeling utterly disregarded and disheartened. Seeking a resolution and attempting to secure a refund became a nightmarish ordeal, adding undue stress to an already taxing situation. The repercussions of this ordeal had a direct impact on my professional standing and personal credibility. My clients were left disappointed and I was faced with the arduous task of rectifying the situation, all due to the subpar products and abysmal customer service provided by Build.com. In sum, my unfortunate experience with Build.com has led me to one clear conclusion: it is imperative to steer clear of this company. As a designer, the trust and satisfaction of my clients are non-negotiable, and Build.com failed to meet even the most basic expectations. I would strongly advise anyone in the market for home improvement products to explore alternative, more reliable options and spare themselves the ordeal I had to endure.
R Rachna Mody
95 days ago

BUILD. COM IS HORRIBLE.

My review for build.com BUILD. COM IS HORRIBLE. I AM A DESIGNER AND I DO NOT HAVE A FACE IN FRONT OF MY CLIENTS NOW WHEN I DID SOME ORDERING FROM THEM. DEFECTIVE PROCUCTS, ZERO CUSTOMER SERVICE AND GETTING YOUR MONEY BACK IS A NIGHTMARE. STAY AWAY,
C Carol K
119 days ago

Misrepresentation of product

As a long-time customer of build.com, I feel compelled to share my positive experience to offer a different perspective. I recently purchased a beautiful vanity from build.com to elevate the look of my bathroom. The product was of exceptional quality and arrived promptly, exceeding my expectations. When I noticed that the vanity set did not include the mirror, as advertised, I reached out to their customer service. Despite the initial disappointment, the representative I spoke with was understanding and empathetic. They promptly acknowledged the error on their website and assured me that they would update the product description to reflect the accurate details. To my surprise and delight, the build.com team went above and beyond to make it right. They offered me a generous discount on my next purchase as a gesture of goodwill, which truly solidified my trust and loyalty to their brand. The level of accountability and dedication to customer satisfaction displayed by build.com was truly commendable. With their impressive product selection and unparalleled customer service, build.com has earned a loyal customer in me. I highly recommend build.com to anyone in search of quality home improvement products and a customer-centric purchasing experience. Thank you, build.com, for your outstanding service.
C Carol K
119 days ago

Above and Beyond: A Customer Experience Tale

Allow me to share my recent encounter with build.com. When I ordered a vanity set advertised to include a mirror, I was disappointed to find it missing upon delivery. A call to customer service unravelled an error on their website, admitting to the misrepresentation. Despite the setback, the exemplary customer service representative patiently listened to my concerns, offering sincere apologies for the mistake. While no replacement or compensation was possible due to the error, the empathy and understanding displayed by the staff truly touched me. This level of customer care and transparency amidst a challenging situation left a lasting impression, overshadowing the initial disappointment. The accountability taken for the mistake, coupled with the professionalism and empathy shown by the customer service team, restored my faith in their brand. Despite the initial hiccup, I am inclined to give build.com another chance based on this positive experience.
L Lillian
141 days ago

Horrible customer service

I'm typically not one to write reviews, but after my experience with Build.com, I felt compelled to share. When I decided to revamp my closet with EasyTrack components, I was beyond frustrated with the customer service. Emails and phone calls went unanswered, and getting a hold of the same representative was nearly impossible. After receiving a freight quote that seemed exorbitant, the lack of consistent communication became a dealbreaker. I finally decided to purchase directly from the manufacturer. The stark contrast in service and efficiency was remarkable. Not only did I receive my 488 pounds of closet components via FedEx for a fraction of the initial freight quote, but the communication and support from the manufacturer were a breath of fresh air. I won't be returning to Build.com for my future projects. The exceptional customer experience I received directly from the manufacturer cemented my loyalty. If you value reliable service and clear communication, I'd recommend going straight to the source. Goodbye, Build.com.
L Lillian
141 days ago

Horrible customer service

My review for build.com Horrible customer service. Emails and direct phone messages to the customer service rep go unanswered. I spent over a month trying to place an order for EasyTrack closet components. They gave me a freight quote of $749! Then revised it to $50. When you call them back you can NEVER get the rep who originally "helped" you. When you do manage to get a breathing body, they promise to call you back and don't. Or they put you on hold for 10 or 15 minutes, then disconnect the call! I finally ordered direct from the manufacturer. They are getting my 488 pounds of closet components to me via Fedex for $102.38. I am so done with Build.com. Never again.
O Oslay Morales
149 days ago

You are perfect

Build.com Goes Above and Beyond I simply can't say enough good things about my experience with Build.com. Their dedication to customer satisfaction is unmatched, and it's clear that they go above and beyond to ensure a seamless and enjoyable shopping experience. From the moment I placed my order, I was impressed by the efficiency and timeliness of their delivery. Not only did my products arrive on time, but they were also exactly what I was looking for. Build.com offers a wide range of unique products that I couldn't find anywhere else, and their attention to detail is truly commendable. I have to say, it's rare to come across a company that consistently delivers on their promises and prioritizes customer happiness. Build.com's commitment to excellence is evident in every interaction, and I have no doubt that they will continue to thrive and exceed expectations. Thank you, Build.com, for being the perfect solution to all my home improvement needs. I am a loyal customer for life!
J Jose Maria Palomino Sedano
167 days ago

Horrible horrible horrible! Run away!

I recently had a disappointing experience with an online retailer, but thankfully, my outlook changed when I found my way to build.com. As a contractor, time is money, and I simply cannot afford mistakes or delays when it comes to sourcing the right materials. After a frustrating mix-up with another vendor, I turned to build.com for a shower base, and I'm thrilled to say that my faith in online shopping has been restored. Not only did build.com deliver the correct product promptly, but they also demonstrated a level of customer care that truly sets them apart. They understood the urgency of my situation and went above and beyond to ensure that I had everything I needed to complete the project on schedule. Their dedication to customer satisfaction was evident in every interaction, making me feel valued and understood as a professional in the industry. I can wholeheartedly recommend build.com to fellow contractors and homeowners alike. Their commitment to quality, reliability, and exceptional service has earned my trust and loyalty. This experience serves as a poignant reminder that when you find a company that prioritizes your needs and goes the extra mile, it's worth celebrating and sharing with others who seek the same level of excellence. Thank you, build.com, for restoring my faith in online shopping and for being a shining example of what great customer service looks like.
J Jim Fecteau
214 days ago

A complete nightmare

I cannot help but express my satisfaction with the exceptional product and service provided by . Despite initial hesitations, I took the plunge and ordered a vanity for my home remodel, and I must say, it was worth every penny. The attention to detail and quality surpassed my expectations. Not only does the vanity look exquisite in my bathroom, but it also arrived earlier than expected, allowing me to stick to my remodeling timeline seamlessly. The customer service team went above and beyond to ensure that I received the correct product and were incredibly helpful throughout the entire process. In a world where customer service often falls short, it was refreshing to experience such dedication and care. I wholeheartedly recommend to anyone in need of high-quality home furnishings. Trust me, your expectations will not only be met but exceeded. I will certainly be returning for any future home improvement needs. Thank you, , for making my remodeling experience a delightful one!
J Jim Fecteau
214 days ago

Outstanding Customer Service and Quality Products

I simply cannot express my delight with the exceptional service I received from build.com. I recently ordered a beautiful vanity for my bathroom remodel, and despite a minor shipping hiccup, their customer service team went above and beyond to make things right. When the wrong item arrived after the expected delivery date, I was understandably frustrated. However, the customer service team was incredibly empathetic and proactive in resolving the issue. They not only apologized for the mistake, but they also promptly arranged for a new vanity to be expedited to me at no additional cost. The quality of the vanity exceeded my expectations, and it has become the centerpiece of my newly renovated bathroom. The craftsmanship and attention to detail are truly impressive, and I couldn't be happier with my purchase. While some may have had a negative experience, I can confidently say that build.com has won me over as a loyal customer. Their dedication to customer satisfaction and the quality of their products sets them apart from the rest. I would not hesitate to recommend them to anyone looking for top-notch home improvement products and exceptional service. Thank you, build.com, for turning what could have been a nightmare into a truly delightful experience. I look forward to future projects with your company!

Introduction:

Build.com is an online shopping platform that provides a wide range of home improvement and decor products to customers worldwide. The company was founded in 2000 and has since grown into a popular online retailer that serves DIY enthusiasts, contractors, and homeowners alike. The website features over a million products from thousands of top brands, including Kohler, Schlage, and Delta.

Pros and Cons:

Pros:
  • Massive selection of products
  • Competitive pricing
  • Free shipping on most orders over $49
  • Excellent customer service
  • Easy returns and exchanges
Cons:
  • Shipping costs can be high for some items
  • Limited options for international shipping

User Experience:

Build.com provides a seamless user experience for customers. The website is well-designed and easy to navigate, with detailed product descriptions, helpful reviews, and an intuitive search function. Customers can create accounts to save their favorite products, track their orders, and access exclusive deals.

Pricing and Value for Money:

Build.com offers competitive pricing on most products, and the website frequently runs promotions and discounts. The company also offers a Price Match Guarantee, promising to match the price of any identical product found on a competitor's website. Overall, customers can expect to get great value for their money when shopping at Build.com.

Alternatives:

Some popular alternatives to Build.com include Home Depot, Lowe's, and Wayfair. Each of these companies offers a wide selection of home improvement and decor products, along with competitive pricing and excellent customer service.

Customer Service:

Build.com's customer service team is knowledgeable, friendly, and responsive. Customers can reach out to the company via phone, email, or live chat, and can expect prompt and helpful assistance with any questions or concerns.

Product Quality and Selection:

Build.com offers a vast selection of high-quality home improvement and decor products from thousands of top brands. The website features everything from plumbing fixtures and appliances to lighting and furniture, and all products are backed by a satisfaction guarantee.

Website Usability:

The Build.com website is easy to navigate, with a clean and modern design that prioritizes user experience. The website loads quickly and features intuitive search functions, detailed product descriptions, and helpful reviews.

Returns and Exchanges:

Build.com offers hassle-free returns and exchanges within 30 days of purchase. Customers can initiate a return or exchange online or by contacting customer service, and will receive a refund or replacement product once the returned item is received.

Promotions and Discounts:

Build.com frequently offers promotions and discounts on its products, including seasonal sales and special deals for newsletter subscribers. Customers can also take advantage of the company's Price Match Guarantee to ensure they get the best possible price.

Reputation:

Build.com has established a strong reputation as a reliable and trustworthy online retailer. The company has received positive reviews from customers and industry experts alike, and has a high rating on third-party review sites like Trustpilot.

Payment Options:

Build.com accepts a variety of payment options, including major credit cards, PayPal, and financing through Affirm. Customers can choose the payment method that works best for them and can rest assured that all transactions are secure and encrypted.

Loyalty Programs:

At this time, Build.com does not offer a loyalty program for customers. However, the company does offer a rewards program for professionals in the construction and design industries.

Customer Reviews:

Build.com features customer reviews on its website, allowing shoppers to read about other customers' experiences with products before making a purchase. Reviews are moderated to ensure accuracy and reliability, and the company encourages customers to leave honest and informative feedback.

Community Involvement:

Build.com is committed to giving back to the community, both locally and globally. The company supports a variety of charitable organizations and initiatives, and encourages employees to participate in community service and volunteering opportunities.

Shipping and Costs:

Build.com offers free standard shipping on most orders over $49 within the contiguous United States. Shipping costs for smaller orders and international shipments can vary and may be calculated at checkout. The company also offers expedited shipping options for an additional fee.