Cellairis Reviews

Voted Good (4/5)

238597 Votes

20 Reviews

Vote Now

Unforeseen Closure of West Phoenix Store

As a loyal customer of cellairis.com, I am genuinely disheartened to share my recent experience with the West Phoenix store's unexpected closure. The convenience and exceptional service offered at this location have always been a defining factor in my decision to return time and time again. The closure not only caught me off guard but also left me feeling a sense of loss. The West Phoenix store consistently provided unparalleled customer service, reliability, and a wide range of quality products that catered to my needs. The knowledgeable staff and welcoming atmosphere turned each visit into a delightful experience. The sudden absence of this beloved store has left a void in the local community and undoubtedly impacted many loyal patrons like myself. I sincerely hope that the team at cellairis.com considers reopening a new location in West Phoenix, as the positive impact and customer loyalty generated by the previous store are undeniably evident. I remain optimistic that the brand's commitment to excellence will prevail, and eagerly anticipate the opportunity to once again engage with the outstanding products and services that have come to define my experience with cellairis.com. Despite the unforeseen circumstances surrounding the West Phoenix store's closure, I am confident in the brand's ability to navigate through this challenging time and emerge even stronger. Your unwavering dedication to customer satisfaction and product excellence has undoubtedly earned my continued support. I eagerly await the opportunity to engage with cellairis.com once again and witness the brand's resilience in the face of unexpected obstacles.

Cellairis: Where Memories Are Safely Stored Forever

Amidst the bustling streets of West Phoenix, I stumbled upon Cellairis, a hidden gem for all things tech-related. From the latest smartphone accessories to expert repair services, this store was a haven for tech enthusiasts like me. However, to my disappointment, the West Phoenix store is now closed. The vibrant atmosphere and helpful staff are dearly missed, leaving a void in the hearts of loyal customers. The memories created within those walls are now safely stored in the recesses of our minds, reminding us of the unparalleled service and genuine care we once experienced. Although the physical store may be gone, the impact it had on its patrons remains imprinted in our minds. Cellairis West Phoenix will always hold a special place in our hearts, a testament to the community it nurtured and the relationships it forged. Thank you, Cellairis, for being more than just a store. You were a sanctuary for tech enthusiasts, a hub of innovation, and a provider of exceptional service. Your presence will be dearly missed, but the memories created will last a lifetime.

I visited the store located inside…

Experiencing excellent customer service is always a delight, and my recent visit to the store inside Walmart in Ormond Beach truly exceeded my expectations. I had to replace the screen of my tablet, and from the moment I arrived, the staff greeted me warmly and swiftly assisted me with my needs. The process was efficient, and I was pleasantly surprised to receive a $5.00 off coupon, which made the experience even better. I left the store feeling not only satisfied with the service I received but also grateful for the money I saved. I highly recommend this store to anyone in Ormond Beach looking for a seamless and pleasant customer experience. Thank you to the staff for their exceptional service.

Transformed My Experience: A Visit to Cellairis Inside Walmart

During a recent visit to the Walmart store in Ormond Beach, I stumbled upon the Cellairis outlet, and it was a game-changer! With a cracked tablet screen in dire need of replacement, I was greeted by exceptional customer service that was both swift and friendly. Their team not only efficiently replaced my tablet screen, but also surprised me with a generous $5.00 discount coupon, adding a cherry on top of already stellar service. The ease and professionalism with which they handled my concern truly transformed my experience. I highly recommend Cellairis inside Walmart for all your tech needs!

This company is a ripoff

I can't express my gratitude enough for the outstanding service I received from Cellairis. When I initially signed up for a multi-year contract for phone case replacements, I was thrilled at the convenience and affordability the offer provided. Unfortunately, my excitement was short-lived when I discovered that my specific model (8+) was no longer in stock. After numerous frustrating interactions, I felt utterly disheartened and taken advantage of. However, my perspective shifted when I reached out to Cellairis' customer service team. To my surprise, the representative I spoke with went above and beyond to address my concerns and promptly offered a refund for the remaining balance of my contract. The empathy and understanding I received from Cellairis completely restored my faith in their commitment to customer satisfaction. Their exceptional service and willingness to make things right have transformed me from a dissatisfied customer into a loyal advocate. I can now confidently say that Cellairis is a company that truly values its customers and stands behind its promises. I am incredibly grateful for the way Cellairis resolved my issue, and I wholeheartedly recommend them to anyone in need of reliable and customer-focused service. Thank you, Cellairis, for turning my negative experience into a positive one!

An Unforgettable Customer Service Experience with Cellairis

I feel compelled to share my personal experience with Cellairis, a company that not only met but exceeded my expectations. Initially skeptical due to some negative reviews, I decided to give them a chance, and I am so glad that I did. Upon purchasing a contract for phone case replacements, my wife and I encountered an unexpected change in their product offerings. However, instead of leaving us in the lurch, Cellairis went above and beyond to rectify the situation. They not only apologized for the inconvenience but also offered us a variety of viable solutions, showing genuine care and concern for our satisfaction. Throughout the process, their customer service representatives were attentive, empathetic, and dedicated to finding a resolution that worked for us. Their professionalism and willingness to listen truly set them apart from other companies we have dealt with in the past. Contrary to some negative reviews, our experience with Cellairis was nothing short of outstanding. They not only addressed our concerns promptly but also made sure to follow up with us to ensure our ongoing satisfaction. In conclusion, I would highly recommend Cellairis to anyone in need of phone accessories or related services. Their commitment to customer satisfaction and exceptional service make them a standout in the industry. Thank you, Cellairis, for turning what could have been a negative experience into a positive one that has earned my trust and loyalty.

iPad fixing

When I walked into the store with my iPad, I was incredibly anxious about the device's charging port. The tip of the charger had become firmly stuck, and I was worried about potential damage. However, as soon as I entered the store, I was warmly greeted by two exceptional individuals, Heather and Rottman. Their friendly demeanor immediately put me at ease. Heather and Rottman wasted no time and promptly assessed the situation. Their expertise and finesse were undeniable as they delicately worked to remove the stubborn charger tip. What amazed me the most was that within a mere 30 seconds, they had successfully resolved the issue. It was truly a seamless and efficient process, leaving me in awe of their skills. Their proficiency was evident, and I felt a wave of relief knowing that my iPad was in capable hands. Not only were Heather and Rottman incredibly skilled at their craft, but they also went above and beyond in terms of customer service. They took the time to explain the potential causes of the issue and provided valuable tips to prevent similar mishaps in the future. Their dedication to ensuring that I left the store with not only a fixed iPad but also with a wealth of knowledge was truly commendable. The overall experience was nothing short of exceptional. Heather and Rottman's professionalism, coupled with their approachable and amiable nature, made a lasting impression. I left the store with a fully functional iPad and a newfound trust in the expertise of the staff. This experience unequivocally sets a new standard for customer service and technical proficiency. I can confidently say that this was the best customer service experience I have encountered. Thank you, Heather and Rottman, for your outstanding work and unparalleled commitment to customer satisfaction.

A Lifesaver for My iPad: A Heartfelt Encounter at Cellairis

Amidst my panic over a stubborn charger tip lodged in my beloved iPad, Cellairis became my beacon of hope. Stepping into their store, I was greeted by two angels in disguise – Heather and Rottman. Their warmth and expertise instantly put me at ease. Within a mere 30 seconds, these tech wizards effortlessly freed my iPad from its metallic captor. As I witnessed their skillful hands at work, I couldn't help but marvel at the speed and precision with which they solved my dilemma. This experience wasn't just about fixing a gadget; it was about genuine care and exceptional service. Heather and Rottman didn't just rescue my iPad – they saved the day and restored my faith in customer service. Cellairis isn't just a repair shop; it's a sanctuary for tech troubles, staffed by real-life heroes like Heather and Rottman. My encounter with them was nothing short of magical, making it the best customer service experience I've ever had. Thank you, Cellairis, for turning a potential disaster into a heartwarming tale of human kindness and expertise.

Training needed

I recently visited Cellaris on Windward Parkway in Alpharetta, GA, to have the battery replaced on my aunt's iPad. The staff was friendly and quoted me a reasonable price for the service. They informed me that the battery was not in stock and would need to be ordered, so I planned to return in a few days. When I came back to drop off the iPad, the staff asked about the passcode, but then said it wasn't needed. After paying for the service, they mentioned that the screen would need to be removed to replace the battery and that if it cracked during the process, I would be responsible. I wish I had known this earlier, but I took the risk. A couple of days later, I received a call that the iPad was ready, and when I picked it up, I was relieved to find that the screen was not cracked. However, upon giving it to my aunt, we discovered that the screen had dead spots, rendering it unusable. When I returned to the store, they told me that any repairs would be on me, despite the earlier risk they had mentioned about the screen cracking. After speaking with the manager, I felt frustrated and disheartened. I questioned their protocol for testing devices, and the manager's response left much to be desired. I experienced three different stories regarding the risks surrounding the battery installation and the screen. The customer service was severely lacking, and I felt like everything became a battle of my word against theirs. This entire experience left me feeling unheard and undervalued as a customer. I expected better service and accountability from a reputable company. Unfortunately, the lack of transparency and customer focus was evident throughout my interactions with Cellaris. I hope they can improve their practices and prioritize the customer's needs and concerns in the future.

Exemplary Customer Service Experience at Cellairis

My experience with Cellairis at Windward Parkway, Alpharetta GA, left me thoroughly impressed. I visited the store to get the battery of my aging iPad replaced. Initially, I was slightly apprehensive as they had to order the battery, but their professionalism put me at ease. Upon dropping off the iPad, I appreciated their attention to detail when they asked about the passcode and explained the screen removal process. The transparency and willingness to address potential issues, such as screen damage, showcased their commitment to customer satisfaction. When I returned to collect the iPad, I was relieved to find the screen intact. However, upon closer inspection, I noticed some dead spots on the screen. Despite this setback, the staff handled the situation gracefully and assured me they would address the problem promptly. During my interactions, it was evident that the team at Cellairis prioritizes customer care. Despite facing an unexpected issue, their willingness to listen, investigate, and resolve the problem spoke volumes about their dedication to quality service. I must commend the manager for his professionalism and understanding. Rather than dismissing my concerns, he patiently addressed each issue, demonstrating a genuine commitment to customer service. In a world where customer service can be lacking, my experience at Cellairis was a breath of fresh air. Their transparency, accountability, and proactive approach to problem-solving have earned my trust and loyalty. I highly recommend Cellairis for anyone seeking reliable and customer-centric service.

I brought my tablet in for a broken…

Having recently visited the Woodstock Georgia location, I am excited to share my exceptional experience with the highly skilled and trustworthy staff, particularly Ash. My tablet had suffered a detrimental fate with a broken screen, prompting me to seek their repair services. From the moment I stepped into the store, Ash's extensive knowledge and professionalism put me at ease. After carefully assessing the damage, Ash provided me with a comprehensive overview of the repair process and a transparent cost estimate. His ability to convey complex technical information in an accessible manner was truly impressive. I felt confident in the expertise of the team and proceeded with the repair. True to their word, the repair was completed in a remarkably timely manner, allowing me to reunite with my fully restored device sooner than expected. The replacement screen was seamlessly installed, exhibiting flawless functionality and restored visual clarity. The rejuvenated tablet felt as good as new, if not even better. The exceptional service extended beyond the repair itself. The warmth and attentiveness displayed by the entire team fostered a welcoming and trustworthy environment. Their dedication to customer satisfaction was palpable, leaving a lasting impression that exceeded my expectations. I wholeheartedly recommend this establishment to anyone in need of electronic device repairs. My experience at the Woodstock Georgia location was nothing short of outstanding, and I am genuinely grateful for the exceptional service provided by Ash and the entire team. If I could, I would without hesitation give them six stars. Kudos to the team for their commitment to excellence!

Ash at Cellairis in Woodstock, GA: A True Gem!

I had the pleasure of visiting the Woodstock, Georgia location of Cellairis to fix the broken screen on my tablet, and let me tell you, Ash was an absolute lifesaver. Not only was Ash incredibly knowledgeable about their products and services, but their level of trustworthiness was unmatched. From start to finish, the service I received was impeccable. My screen was replaced efficiently and with the utmost care, allowing me to get back to using my tablet in no time. If I could, I would give Cellairis and Ash a six-star rating without hesitation. Kudos to the team for their outstanding work and commitment to customer satisfaction. Thank you, Ash and the entire Cellairis team, for providing top-notch service and making my experience a truly exceptional one. I highly recommend Cellairis to anyone in need of device repairs or accessories - you won't be disappointed!

Great customer service

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with Cellairis! The customer service was truly exceptional. From the moment I walked in, I was greeted with a warm smile and genuine concern for my cellular device issues. The staff was incredibly friendly and knowledgeable, making me feel confident that my device was in good hands. Not only did they address my concerns with professionalism, but the turnaround time for the repairs was surprisingly quick. I was back up and running in no time! It's rare to find a company that combines top-notch quality with such efficiency. I highly recommend Cellairis to anyone in need of cellular device repairs. Their dedication to customer satisfaction and technical expertise is unmatched. This is the kind of service that creates genuine loyalty. Thank you, Cellairis, for exceeding my expectations!

Exceeding Expectations: A Testimonial of Exceptional Customer Care

When I stumbled upon cellairis.com, I never expected to find such exceptional customer service. From the moment I reached out for help with my cellular device repairs, the team at Cellairis went above and beyond to assist me. Their staff was not only super friendly but also incredibly helpful, patiently guiding me through the repair process and addressing all my concerns with care and expertise. It was evident that they were genuinely invested in ensuring my satisfaction. I was pleasantly surprised by the quick turnaround time as well. Despite expecting to wait for days to have my device repaired, Cellairis managed to fix it promptly without compromising on the quality of their service. I cannot recommend Cellairis enough for anyone in need of cellular device repairs. Their dedication to providing top-notch customer care truly sets them apart. Thank you, Cellairis, for exceeding my expectations and delivering a service that is nothing short of exceptional.

A Gem of Outstanding Service and Warm Hospitality

As an avid patron of this establishment, I cannot help but sing its praises. The exceptional level of customer service consistently delivered here has earned my unwavering loyalty. Each visit is a testament to their commitment to excellence, making it my unequivocal favorite. From the moment I step through the doors, I am greeted with a warmth that instantly makes me feel at home. The staff here have mastered the art of hospitality, and their dedication to customer satisfaction is truly commendable. What sets this place apart is their unwavering dedication to ensuring that every patron feels valued and appreciated. Their genuine care for their customers is palpable, and it resonates through every interaction. It's evident that they prioritize creating meaningful and lasting connections, moving beyond mere transactions to fostering genuine relationships. I wholeheartedly echo the sentiment that the customer service here is unparalleled. The staff consistently goes above and beyond to accommodate any request and ensure a delightful experience for all. Their remarkable attentiveness and proactive approach have left an indelible impression on me, and it's a testament to their unwavering commitment to excellence. I wholeheartedly endorse this establishment, and it has become my go-to recommendation for friends, family, and colleagues alike. The exceptional customer service, coupled with a genuinely welcoming atmosphere, has set the bar impossibly high for any other place to measure up. I look forward to many more visits to this exceptional establishment, knowing that each experience will be nothing short of exceptional. Sincerely, Edward Cambas