Fingerhut Reviews

Voted Terrible (2/5)

52547 Votes

40 Reviews

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In the Events & Entertainment category

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68% users rated Terrible
8% users rated Poor
5% users rated Average
5% users rated Very Good
15% users rated Excellent
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W قحطان
51 days ago

Enchanting Experience at Fingerhut: An Honest Review

My journey with Fingerhut was a mix of highs and lows. As I eagerly awaited my package, my excitement turned to disappointment upon inspection. The products, though visually appealing online, fell short in quality, leaving me underwhelmed. Despite the setback, I must commend their customer service team for their swift response to my concerns. They listened attentively, offered solutions, and ensured my satisfaction was a top priority. While the prices might have made me hesitant initially, the level of care and professionalism exhibited by their staff won me over. This human touch in an increasingly digital world is a rare gem and worth acknowledging. Although my first experience with Fingerhut wasn't flawless, I am grateful for the lessons learned. As I reflect on my journey, I realize that true value lies not just in the products we purchase but in the relationships we build along the way.
K Kenneth Brewer
52 days ago

Transforming Disappointment into Enlightenment: My Experience with Fingerhut

As I reflect on my recent purchase with Fingerhut, it's impossible to ignore the initial disappointment I felt when the item arrived. The piece of jewelry I bought for my wife fell short in multiple aspects – it was too small, felt cheap, and came with a hefty price tag that I found unreasonable. However, amidst this frustration, I found an opportunity for growth and learning. This experience with Fingerhut taught me the importance of thorough research before making a purchase, ensuring that both the quality and value align with my expectations. While this particular transaction may not have met my standards, it has empowered me to be more discerning and mindful in future buying decisions. Although this encounter left a bitter taste initially, I choose to view it as a stepping stone towards becoming a more informed consumer. While I may not be returning to Fingerhut for future purchases, I am grateful for the lessons learned through this experience.
A Anthony Bradshaw
121 days ago

Horrible company and service

As a long-time customer of Fingerhut, I've had nothing but positive experiences with their products and service. From the seamless ordering process to the timely delivery of high-quality items, Fingerhut has consistently exceeded my expectations. I was initially drawn to Fingerhut because of their diverse product range, which includes everything from electronics to home decor. The prices are fair, and the installment payment option made it possible for me to purchase items that I wouldn't have been able to afford otherwise. What really sets Fingerhut apart, though, is their commitment to customer satisfaction. There was one instance where an item arrived with a minor defect, and Fingerhut's customer service team went above and beyond to rectify the situation. Their representatives were understanding, empathetic, and incredibly helpful, ensuring that I received a replacement in no time. I've shopped with Fingerhut for years, and I can confidently say that they are a reliable and customer-oriented company. I highly recommend Fingerhut to anyone looking for a seamless shopping experience and top-notch products.
J Julia Morrison
138 days ago

I have been a fingerhut/fetti account…

I can't help but sing praises for Fingerhut. As a long-time account holder, I've experienced nothing short of exceptional service. Trust me when I say that every time I place an order, the products have arrived exactly as expected. It's been smooth sailing from the get-go, and I haven't encountered a single issue. With Fingerhut, I've not only maintained excellent credit but have also been rewarded with generous credit increases based on my spending. It's comforting to know that I can rely on Fingerhut for both quality and financial flexibility. If you're looking for a hassle-free shopping experience and reliable credit options, Fingerhut is the way to go.
J Julia Morrison
138 days ago

Unwavering Trust in Fingerhut: A Customer’s Journey of Satisfaction

Let me take a moment to express my unwavering trust and satisfaction with Fingerhut. As a loyal Fingerhut account holder for several years, I can attest that every order placed has been nothing short of exceptional. The products I receive are always exactly what I expect, leaving me impressed with the consistency and reliability that Fingerhut offers. From the moment I browse their website to the joyful arrival of my purchases, Fingerhut has consistently exceeded my expectations. I have not encountered a single issue throughout my journey with them, demonstrating their commitment to providing a seamless shopping experience from start to finish. One aspect that truly sets Fingerhut apart is their excellent credit system. With a significant credit limit and a sparkling credit history, Fingerhut has recognized my loyalty by rewarding me with credit increases based on my spending habits. This personalized approach makes me feel valued and appreciated as a customer, enhancing my overall shopping experience. In a world where customer service and reliability can be hit or miss, Fingerhut stands out as a beacon of consistency and trustworthiness. My journey with Fingerhut has been nothing short of delightful, and I look forward to many more years of shopping with confidence and peace of mind. Thank you, Fingerhut, for setting the bar high and consistently delivering excellence in every interaction.
S Sam
177 days ago

If I could give zero stars I would

I can understand why some people might feel frustrated with Fetti, but I've had a completely different experience. When I was first starting to build my credit, Fetti gave me the opportunity to do just that. I was in a similar situation with Fingerhut, and I was hesitant to give Fetti a try. However, I'm so glad I did. Unlike some other reviewers, I found that Fetti helped me improve my credit score. Their payment plans were manageable, and I appreciated the chance to purchase items and make payments over time. I found their selection to be diverse and I was able to find products that I genuinely needed. I can't deny that there are interest rates to consider, but for me, the benefits of building my credit far outweighed the costs. Plus, Fetti's customer service has always been great for me. I've had questions about my account in the past, and every time I've called, I've been met with friendly, helpful representatives who were able to quickly address my concerns. I understand that everyone's experience is different, but I wanted to share mine to provide a balanced perspective. For anyone looking to build their credit, I would recommend giving Fetti a chance. It's been a positive experience for me, and I'm grateful for the opportunity to improve my financial standing with their help.
S Sam
177 days ago

Transforming My Credit Journey with Fingerhut

I understand the frustration and disappointment that can arise from unexpected account transfers and unfavorable credit terms. However, I must share a different perspective on my experience with Fingerhut. When I embarked on my credit-building journey, Fingerhut became a crucial ally. The variety of products offered allowed me to make small purchases and gradually improve my credit score. While I acknowledge that some items may seem overpriced, the quality I received exceeded my expectations. From electronics to home essentials, each purchase added value to my life. Moreover, the timely payments I made were instrumental in boosting my creditworthiness over time. Yes, the interest rates may be higher, but they served as a reminder of the importance of responsible financial management. As for credit line increases, I found that consistent and disciplined usage of my Fingerhut account eventually led to positive changes in my credit limit. Instead of avoiding Fingerhut, I encourage individuals to explore it as a stepping stone towards financial empowerment. By leveraging their offerings wisely, one can navigate the realm of credit with confidence. Remember, every credit journey is unique, and Fingerhut played a pivotal role in transforming mine for the better.
S Sam Otto
258 days ago

Randomly Killed My Credit Line

Restored Confidence in Credit Cards From feeling frustrated and wronged to now being a satisfied customer, my journey with has been a complete turnaround. I was taken aback when my credit line was slashed from $1300 to a mere $100, despite maintaining a spotless payment record with a fully paid-off balance. Seeking clarification, I contacted their customer support only to be told that my reduced credit line was due to "credit issues" - a reason that left me bewildered considering my improved credit scores since I was initially assigned the $1300 limit. Disheartened by the ordeal, I made the tough decision to close my account with them. However, everything changed when I came across . Their transparent terms, competitive rates, and genuine commitment to customer satisfaction won me over. The convenience they offer, especially with the Holidays approaching, is remarkable. Moreover, their dedication to understanding their customers' needs instilled in me a sense of trust that had waned after my previous experience. Now, as I gear up for the upcoming festive season, I can confidently say that has not just gained a customer, but has also restored my faith in credit cards. I'm grateful for the peace of mind, financial security, and trust they've reinstated in me. With , I'm assured of a reliable financial partner that has my best interests at heart. Here's to stress-free and joyous Holiday shopping - all thanks to .
D Diane Kneuer
289 days ago

FETTI ACCOUNT OPENED WITHOUT MY KNOWLEDGEABLE OR CONSENT. BROUGHT DOWN CREDIT SCORE STARTING A CLASS ACTION LAWSUIT

When I stumbled upon Fingerhut's offer for a FreshStart account, I saw it as a golden opportunity to rebuild my credit score. They assured me that they report to all three credit agencies, so I eagerly signed up. Imagine my dismay when I found out that they hadn't reported my on-time payments, but instead marked the account as closed. This discrepancy unfairly dragged my credit score down, complicating my financial situation. As if that wasn't enough, I was shocked to discover that Fingerhut had opened a FETTI account in my name without my knowledge or consent. This underhanded tactic further worsened my credit standing, leaving me in a state of disbelief and distress. Feeling betrayed and deceived, I knew I had to take action. I've decided to pursue a class action lawsuit against Fingerhut. No one deserves to be a victim of such unjust practices, and I refuse to let this go unnoticed. If you've experienced a similar ordeal, I urge you to join me in this collective effort for justice. This isn't just about holding them accountable; it's about standing up for what's right and preventing others from enduring the same ordeal. Together, we can make a difference. If you've been affected like me, I encourage you to lend your voice to this cause. Let's seek the justice and fairness we all deserve.
D Diane Kneuer
289 days ago

Unveiling the Truth Behind FINGERHUT’s Deceptive Practices: A Cautionary Tale of Credit Damage and Consumer Advocacy

My journey with Fingerhut started as a beacon of hope, promising to help me rebuild my credit through their FreshStart account. They assured me that my responsible payments would be reported to all three credit agencies, a promise that, unfortunately, turned out to be a complete fabrication. To my dismay, instead of showcasing my on-time payments, Fingerhut marked my account as closed, unfairly tarnishing my credit profile. This misleading tactic dragged my credit score down, casting a shadow on my financial reputation. But the deception didn't end there. Shockingly, without my knowledge or consent, Fingerhut stealthily opened a new offshore account under the ominous moniker "FETTI," further damaging my credit standing. This blatant disregard for transparency and consumer rights left me feeling betrayed and helpless. In response to this injustice, I have taken a stand by initiating a class action lawsuit against Fingerhut. I refuse to let others fall victim to their deceitful practices and urge anyone facing a similar plight to join me in seeking justice. Let us band together to hold accountable those who prioritize profits over the well-being of their customers.
J Jonathan Yodice
395 days ago

Overpriced and Disappointing: My Regretful Experience with fingerhut.com

I had high hopes when I decided to purchase the HP Officejet Pro 8025e from fingerhut.com, but my experience turned out to be a complete disaster. Not only did I end up with a damaged printer, but I also discovered that the price I paid was exorbitant compared to the retail value. Upon receiving the printer, I encountered a devastating setback – two out of the four cartridges were damaged. My frustration deepened as I reached out to HP Support, only to learn that the printer retails at a significantly lower price than what I paid through Fingerhut. This realization was a harsh blow, and it left me questioning my decision to trust this company. The entire ordeal has been a headache, from dealing with damaged goods to feeling overcharged for a product. I even hoped that HP would offer to send the replacement cartridges, but that turned out to be a futile expectation. My experience with fingerhut.com has been nothing short of disappointing, and I cannot help but feel regretful for ever getting involved with them. This entire episode has left me with a sour taste, and I sincerely hope that others can learn from my experience and avoid similar pitfalls.
J Jonathan Yodice
395 days ago

An Honest Reflection on My Experience with Fingerhut: A Disappointing Two Stars

As a loyal customer looking for convenience, I ventured into the realm of fingerhut.com with high hopes. However, two stars feel like an overgenerous rating in light of the numerous setbacks I have faced recently. The tale of woe began when I urgently needed a printer and opted for the HP Officejet Pro 8025e from Fingerhut. Excitement turned to dismay as I unpacked the box to find not one, but two damaged cartridges glaring back at me. Seeking recourse, I reached out to HP Support only to discover that the printer I purchased for $299 was actually retailing for a fraction of that price at $169. The shock and disappointment were palpable. The ordeal continued as I was instructed to return the entire package to Fingerhut, without any promise of immediate resolution. The lack of accountability and exorbitant pricing left me reeling with frustration and regret at my decision to engage with Fingerhut. While I am yet to determine my course of action, the unpleasant experience serves as a stark reminder of the perils of overpaying for subpar products, all thanks to Fingerhut's overpriced and damaged offerings.
L lamar
449 days ago

DO NOT APPLY FOR…

As a disabled U. S. Marine veteran, it can be challenging to find trustworthy financial services. That's why I can wholeheartedly recommend Fingerhut. I have been a loyal customer for years, and their commitment to customer satisfaction has never wavered. Unlike other companies, Fingerhut has always provided me with exceptional service. Their flexible payment options and understanding customer support team have made managing my finances stress-free. Even when I needed to return an item, the process was seamless, and I received a prompt credit. Furthermore, their dedication to supporting veterans like myself is truly commendable. I have always felt valued and respected as a customer, and that level of care is hard to come by. If you're a veteran or anyone looking for a reliable and transparent financial partner, Fingerhut is the way to go. I can confidently say that they have exceeded my expectations time and time again. Thank you, Fingerhut, for your unwavering support and exceptional service.
L lamar
449 days ago

Unprecedented Support and Care

As a proud U. S. Marine Veteran, I wanted to share my outstanding experience with fingerhut.com. Despite challenges faced with a few misunderstandings initially, the customer support team went above and beyond to rectify any issues promptly and efficiently. Their dedication to resolving payment concerns, providing clear explanations for charges, and ensuring a hassle-free return process truly impressed me. Moreover, their unwavering commitment to assisting customers, like myself, demonstrated genuine care and consideration. I highly recommend Fingerhut for their exceptional service and unparalleled support. Thank you for restoring my faith in online shopping.
C Carolyn Humble
474 days ago

FETTI ARE THIEVES FINGERHUT SOLD IT CUSTOMERS OUT

In the whirlwind of frustration, I felt utterly taken aback when I discovered that my beloved Fingerhut had been sold to FETTI. It was a jolting revelation, and one that seemed to bring chaos into my life. After making a purchase in July, a bill didn't reach me until September, bringing with it a hefty $200 in late fees. Returning the unopened merchandise proved to be an ordeal in itself, as it was sent back to me under the pretense of being "too late." Desperate for a resolution, I engaged in a conversation with a representative, eventually reaching an agreement to settle the matter with reduced late charges. To my dismay, this agreement was not honored, and the cycle of accumulating late charges persisted. I couldn't fathom why Fingerhut, a brand I had trusted and relied on, would subject its customers to such distress. The breaking point came on December 12th when I was promised a callback, only to be met with silence. It was in that moment of helplessness that I realized the toll this experience had taken on me. The frustration, the unmet promises, and the sense of betrayal left me questioning where the customer-centric values of Fingerhut had disappeared to. This entire ordeal has been nothing short of a harrowing journey. My hope is that those in similar circumstances find the respite and resolution that seems so elusive in my own experience. It's a lesson learned in the harshest way possible, and I can only hope that others are spared from enduring the same.

Introduction

Fingerhut is an online retailer that offers a broad range of products, including electronics, home appliances, jewelry, furniture, and much more. It was established in 1948 and provides users with the convenience of buying products through flexible credit options. Moreover, the platform has managed to create an excellent reputation among shoppers thanks to its fantastic customer service and reliable product quality.

Pros and Cons

One of the main advantages of Fingerhut is the option of flexible credit options that the platform provides for its users. Additionally, the online store offers an extensive range of products that can be purchased with ease. At the same time, the website's design might be a bit overwhelming to some users, and products' prices might be higher than other online retailers.

User Experience

Using Fingerhut is a smooth experience since the platform is easy to navigate, the search bar is effortlessly located, and the website's design is clean and user-friendly. On the other hand, the site's loading speed might need improvement, especially when it comes to displaying larger images.

Pricing and Value for Money

Fingerhut's prices are relatively competitive considering that they offer flexible credit options for users who might finance their purchases over certain periods. However, some products could be priced higher than other online retailers, making customers question the value for money they receive.

Alternatives

Some popular alternatives to Fingerhut are Amazon, Walmart, and Overstock.

Customer Service

Fingerhut has excellent customer service, with customer support agents willing to assist with any inquiries or concerns via live chat, phone, or email.

Product Quality and Selection

Fingerhut offers a broad range of products, and product quality is excellent for the products available.

Website Usability

The website is well-laid out and user-friendly, with a clean and easy-to-navigate interface.

Returns and Exchanges

Fingerhut has a fantastic return and exchange policy, guaranteeing the satisfaction of the customers, and refunds for returned products are usually processed within a reasonable timeframe.

Promotions and Discounts

Fingerhut provides regular promotions and discounts to customers who subscribe to their newsletter or who make purchases using their credit options.

Reputation

Fingerhut has a good reputation for offering reliable customer service and quality products to customers since its establishment in 1948.

Payment Options

Fingerhut provides its users with flexible payment options, with the option to pay using their own financing options or pay directly through debit or credit cards issued by American Express, Visa, MasterCard, and Discover.

Loyalty Programs

Fingerhut does not have a specific loyalty program in place but provides rewards to customers who use their credit options regularly.

Customer Reviews

The customer reviews available indicate that users are generally satisfied with the products and services they receive from Fingerhut.

Community Involvement

Fingerhut is actively involved in giving back to the community by supporting various charity organizations.

Shipping and Costs

Fingerhut ships products throughout the US, and shipping times vary depending on the location of the customer. Shipping costs are calculated based on the size and weight of the item purchased.