Oyorooms Reviews

Voted Terrible (1/5)

477 Votes

27 Reviews

Vote Now

Unreliable Services and Unsafe Accommodation: A Warning to Potential Customers

I want to share my disappointing experience with oyorooms.com/gb/ as a cautionary tale for fellow travelers. I booked a hotel in Peckham, London, only to find it in the midst of renovation and deemed unsafe for occupancy. Despite not spending a single night there, I was charged over UKP 500 and forced to secure alternative accommodations at my own expense. The lack of responsiveness from customer support further exacerbated the situation, leaving me feeling neglected and unheard. Upon reaching out for assistance, the offered 50% refund felt more like robbery than a genuine resolution. This whole ordeal reeked of dishonesty and left me deeply dissatisfied. It is essential to highlight the unreliability and disregard for customer safety exhibited by this company. Potential customers beware – oyorooms.com/gb/ is not to be trusted.

The Service I Received from OYO: A Cautionary Tale

My experience with OYO left much to be desired. As a customer with a confirmed reservation for a two-night stay, I was appalled to receive an email just 24 hours prior to my arrival, informing me of the cancellation. The lack of empathy and assistance from the customer service representative only exacerbated my stress during this unexpected turn of events. The robotic nature of the interaction, coupled with the insincere and copy-and-paste response to my emails, left me feeling disregarded and disheartened. It's disheartening to see such disregard for customer experience and satisfaction. I urge anyone considering booking with OYO to thoroughly research and read reviews before finalizing any reservation. My hope in sharing my experience is to spare others from similar frustration and disappointment.

Oh, the Regrets! A Cautionary Tale About oyorooms.com/gb

I wish I had come across this review before booking with oyorooms.com/gb. My experience was nothing short of dreadful. As part of a cross-country tour, my room was unexpectedly cancelled without any meaningful explanation, other than citing "unavoidable circumstances." Prior to this, I had been bombarded with cheesy "we're so excited to have you visit" texts, which now seem like a cruel joke. Upon contacting their customer service, I was met with a robotic and unhelpful response. Only after persistent inquiry did I manage to find out that the hotel had available rooms and that I was not the first person to experience such a cancellation. The hotel staff expressed their desire to terminate their contract with Oyo due to similar issues. When I reached out to Oyo again, the lack of empathy and accountability was striking. This entire ordeal has been nothing short of awful.

Exemplary Service and Seamless Date Change Experience!

I cannot thank OYO Sheffield enough for their exceptional service and flexibility. When my plans suddenly changed, I needed to adjust my booking dates at OYO Sheffield. Despite initial challenges with the online platform, the staff at OYO Sheffield went above and beyond to accommodate my request. Their team was understanding, proactive, and made sure to secure the new dates for me, even reaching out to Booking.com on my behalf. The seamless resolution they provided truly exceeded my expectations, and I am incredibly grateful for their dedication to ensuring a stress-free experience for their guests. Thank you, OYO Sheffield, for your outstanding customer service and commitment to making my stay a pleasant one!

From Price Confusion to Customer Service Frustration: My Experience with oyorooms.com/gb/

After eagerly finding a twin room for an attractive price of £119 on oyorooms.com/gb/, I was ready to book my stay. However, my excitement quickly turned into disappointment when I discovered an unexpected charge of £126 on the confirmation email. This stark difference left me feeling frustrated and misled. As I attempted to address this discrepancy by reaching out for support, I encountered yet another obstacle. None of the phone numbers provided yielded any response, leaving me with a sense of helplessness and inconvenience. The initial anticipation of a budget-friendly accommodation turned into a regrettable experience, marred by uncertainty and unavailability of customer assistance. Despite my disappointment, I hope that oyorooms.com/gb/ takes steps to ensure transparent pricing and improve their customer service, so that future guests can enjoy a smoother and more trustworthy booking process.

Awful AVOID

⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of staying at OYO Rooms in , and I must say it was an exceptional experience from start to finish. The room was not only clean and comfortable but also beautifully designed, providing a cozy and welcoming atmosphere. The staff was incredibly friendly and went above and beyond to ensure that every aspect of my stay was perfect. Additionally, I was thoroughly impressed by the level of customer service provided by the team at OYO Rooms. From the moment I made my reservation to the time I checked out, every interaction was met with genuine care and attention to detail. It's clear that OYO Rooms prioritizes the satisfaction of their guests, and it truly sets them apart from other accommodations. I can confidently say that OYO Rooms has become my go-to choice for all of my future travels. I highly recommend OYO Rooms to anyone looking for a top-notch experience with unbeatable customer service. Thank you, OYO Rooms, for setting the bar high and exceeding all expectations!

Do not book

I had an incredibly frustrating experience with OYO rooms and I would not recommend them at all. My husband booked a double room and a single at The Leven in Stokesly, but unfortunately, he fell ill on the day of our planned stay. Despite attempting to cancel the booking, we were unable to do so as none of the links in the OYO confirmation email worked, and the phone number provided was unresponsive. In a last-ditch effort to rectify the situation, my husband contacted the hotel directly, only to discover that OYO had charged us a staggering £229, claiming to have automatically upgraded us to a deluxe room without our knowledge or consent. This was a shocking overcharge, considering that the single room cost £55 and the double room cost £75. The entire experience left us feeling utterly frustrated and taken advantage of. Not only were we unable to cancel as per the supposed easy cancellation policy, but we were also hit with an exorbitant charge, leaving us feeling like we had been robbed. Overall, the lack of communication, unresponsive customer service, and unauthorized charges have led me to warn others against using OYO rooms. This has definitely been a very disappointing and costly experience. I would strongly advise others to seek alternative accommodation options to avoid similar frustrations.

If I could give it zero I would

I recently had the unfortunate experience of staying at OYO Sheffield, and if I could give it zero stars, I would. Upon entering my room, I found it to be very basic with only one spare plug socket behind the TV. The pillows provided were half full, and when I requested more, I was informed that none were available. Additionally, some light bulbs needed replacing. Despite the polite reception staff, it was evident that they were limited in addressing the issues due to the hotel's constraints. The website advertised free breakfast, but it was incorporated into the room rate without a breakdown. This was misleading, and the quality of the breakfast was disappointing. When I arrived for breakfast at 9:20 am, many hot items were already finished, and there was a lack of bread. The following day, the available breakfast items were cold, and I witnessed guests having to ask for their meals to be microwaved. The overall customer service was subpar, and it was clear that the hotel did not meet the expectations for the price paid. In conclusion, I would caution others about staying at OYO Sheffield as it was a disappointing and regrettable experience. I sincerely hope that the management takes these concerns into consideration and works on improving the quality of their accommodations and services.

Shocking customer service.

I recently had an incredible experience with OYO Rooms that I just have to share. I had booked a trip through their website and, unfortunately, needed to change the dates just five days before my scheduled check-in. I was worried, but when I reached out to their customer service, they were incredibly understanding and accommodating. The representative I spoke with not only helped me change my booking to the new dates but also ensured that I didn't have to pay any extra charges. Their flexibility and eagerness to help made this stressful situation a breeze. I'm so grateful for their outstanding customer service. It's rare to find a company that truly prioritizes their customers' needs, and I'm beyond impressed with OYO Rooms for going above and beyond to make sure I had a fantastic stay. I highly recommend OYO Rooms to anyone looking for a seamless and stress-free booking experience. Thank you, OYO Rooms, for your exceptional service!

AVOID AVOID AVOID!!!

A Horrible Experience with oyorooms.com/gb/ My recent encounter with oyorooms.com/gb/ was nothing short of a nightmare. After eagerly planning a special trip to London with my son, I booked a one-night stay well over a month in advance, only to be hit with a devastating email less than a week before our trip, informing me that our reservation had been inexplicably canceled. The sheer disappointment and frustration I felt cannot be overstated. The lack of communication and disregard for customer convenience displayed by this company is simply unacceptable. The abrupt and unexplained cancellation of our booking left us in a lurch, scrambling to find alternative accommodation at the last minute. It was an absolute shambles, and I would caution anyone against entrusting their travel plans to this unreliable and chaotic organization. In light of this experience, I urge fellow travelers to exercise caution when considering oyorooms.com/gb/ and instead opt for established and reputable hotel chains such as Premier Inn, Ibis, or Travelodge. These brands have earned a solid reputation for consistency and reliability, offering peace of mind and quality service at comparable, if not lower, prices. In conclusion, my advice to anyone reading this is unequivocal: AVOID AVOID AVOID oyorooms.com/gb/. Don't let their enticing offers blindside you to the potential risks and inconveniences that may await. Trust in proven hospitality providers who prioritize customer satisfaction and deliver on their promises, sparing you the undue stress and disappointment that I encountered. Your travel experiences are far too precious to be jeopardized by the likes of oyorooms.com/gb/.

London is great ! But

Discovering London with OYO Hyde Park Apollo When I decided to visit London, I was beyond excited to explore the city. However, my enthusiasm quickly dwindled upon experiencing the shortcomings of the accommodation provided by OYO Hyde Park Apollo. While London itself is an incredible destination, my stay at this particular establishment fell far short of expectations. Upon arrival, it became evident that the rooms were strikingly smaller than anticipated, leaving much to be desired from the advertised images on their website. Despite a significant payment of 485 pounds for two nights in two rooms, the quality of the space was disappointing. The condition of the other room was even more subpar, and to exacerbate matters, the coffee machine failed to work. This was only a precursor to the various inconveniences that befell my stay at OYO Hyde Park Apollo. To my dismay, I was taken aback by the unexpected additional charge of 5 pounds per luggage, further exacerbating the already unsatisfactory experience. The absence of assistance from the staff, particularly the uncooperative demeanor of the individual behind the counter, left much to be desired. It was abundantly clear that the level of service fell short of what one would expect from a reputable establishment. Regrettably, my experience with OYO Hyde Park Apollo has led me to the firm decision of never utilizing their services again. While London itself remains a fantastic destination with unrivaled experiences, I would caution anyone against tarnishing their visit with the inadequacies of this particular accommodation. In conclusion, despite the allure of London's attractions, the underwhelming experience with OYO Hyde Park Apollo detracted significantly from the overall enjoyment of my trip. It is my sincere hope that future travelers will be spared a similar ordeal, and I encourage careful consideration when selecting accommodation to ensure a memorable and fulfilling stay in this remarkable city.

One star to much

When I booked a room at oyorooms.com/gb/ Oyo Edinburgh, I was hopeful for a comfortable and relaxing stay. Unfortunately, my experience was far from pleasant. The room I was given was in a state of disrepair and neglect, with an atmosphere that made me feel anything but at ease. The first thing I noticed was the room's age and lack of cleanliness. It was clear that maintenance was not a top priority, and this was reflected in the overall condition of the space. Additionally, the absence of a reception area added to the feeling of neglect and made it difficult to address my concerns in person. In terms of amenities, the limited option for breakfast was disappointing. Not only was the selection minimal, but the timing for breakfast was inconvenient, restricting accessibility for guests. As if the conditions of the room weren't troubling enough, my health concerns added another layer of distress to my stay. Battling pneumonia at the time, I expected a space that would promote healing and comfort. Instead, I found that my health actually worsened during my time in the room. The lack of cleanliness and poor air quality exacerbated my symptoms, making it harder for me to recover. I made several attempts to communicate my issues to the staff through emails, seeking a resolution to my dissatisfaction. Regrettably, my concerns were not taken seriously, and my attempts to address the situation went unresolved. As someone who prioritizes health and well-being, I am deeply disappointed by the disregard for my well-being and the lack of responsiveness to my legitimate complaints. It is crucial for accommodations to prioritize the health and safety of their guests, and my experience at Oyo Edinburgh fell egregiously short of this standard. In light of these experiences, I strongly caution against booking with Oyo. The neglect of the room, inadequate amenities, and lack of concern for guest well-being make it clear that this is not a suitable option for a safe or comfortable stay. I urge potential guests to consider alternative accommodations that prioritize the quality and well-being of their patrons.

If I could give no stars I would

When I booked a stay through oyorooms.com/gb/, I was met with a disappointing and frustrating experience that I feel compelled to share. I cannot stress this enough: please avoid this service at all costs. After making my reservation, the hotel abruptly cancelled, claiming a power outage as the reason. What ensued was a week-long ordeal to secure a refund. The customer service was abysmal, with representatives who were challenging to understand. Their call center, based in India, led to long pauses between responses, leaving me to wonder if a translation service was being used. I spent countless hours on the phone, tirelessly advocating for myself, as it became apparent that they were reluctant to issue a refund. It felt as though their business model revolved around last-minute cancellations followed by a refusal to provide reimbursements. This experience left me feeling utterly frustrated and inconvenienced. My earnest advice to any prospective customers is to heed my warning and steer clear of this service. The hassles and headaches simply aren’t worth it. AVOID, AVOID, AVOID!

AVOID AT ALL COSTS !!!!

Having recently found myself in a travel predicament, I regrettably booked a room through oyorooms.com/gb/. My anticipation for a comfortable stay turned into a nightmarish experience that I feel compelled to share. After a wearying journey, I arrived at the location only to be met with disappointment. The "hotel" room bore no semblance to the enticing images online. It rather resembled a hostel, with a lack of proper bedding, glaring holes in the walls and windows, and a disconcerting state of disrepair. The bed linen was far from clean, and the wallpaper was either peeling off or entirely absent, casting a shroud of neglect over the entire space. Adding to the distressing ambiance, the unwelcome and unsettling presence of the police further soured the already dire situation. Seeking respite from these dismal circumstances, I attempted to contact customer service, only to be met with a wall of silence. The prospect of obtaining a refund seemed futile, as any semblance of assistance or human interaction was woefully absent. My experience with oyorooms.com/gb/ was a debacle of the highest order. I found myself ensnared in a nightmarish reality that I wouldn't wish upon my worst enemy. In times to come, I implore fellow travelers to exercise caution and prudence before considering any engagements with this establishment. The memories of this ordeal serve as a stern reminder of the importance of thorough research and vigilance when choosing accommodations.

Excellent service all round…

Incredible Experience at oyorooms.com/gb/ From the moment I made my booking at oyorooms.com/gb/, I knew I was in for a great experience. The exceptional service provided by the hotel staff truly exceeded my expectations. When I encountered an issue with my original booking, the hotel displayed a level of flexibility and understanding that is rare to come by. Not only were they accommodating in helping me reschedule, but they also went the extra mile to offer me an upgrade in accommodation, ensuring that my stay would be even more comfortable. During my visit, I opted to stay in one of the hotel's apartments, and I was thoroughly impressed. The spaciousness and cleanliness of the accommodation, coupled with the overall quality, made for a truly delightful experience. Additionally, the hotel's restaurant further contributed to my satisfaction. The dinner I enjoyed was not only well presented but also tailored to my preferences, showcasing the staff's commitment to ensuring a memorable dining experience. This high level of service extended to breakfast as well, where I was met with nothing but attentiveness and a willingness to cater to my needs. It's important to note that all of these commendable features were offered at an excellent value for money. The hotel's dedication to providing top-notch service while also remaining affordable is truly commendable and sets them apart from others in the industry. So impressed was I with my initial stay that I did not hesitate to secure a booking for a weekend visit in January 2024. This decision speaks volumes about the level of satisfaction I experienced – a satisfaction that has undoubtedly secured my loyalty as a returning customer. In summary, my experience at oyorooms.com/gb/ was nothing short of exceptional. The outstanding service, coupled with the luxurious yet affordable accommodation, has left a lasting impression on me. I eagerly look forward to creating more wonderful memories during my upcoming stay in January.