Readers Reviews

Voted Terrible (2/5)

191 Votes

42 Reviews

Vote Now

Turning Frustration into an Opportunity with Readers.com

Reflecting on my recent experience with Readers.com, I initially faced a lapse in communication and service that left me feeling frustrated. However, amidst the challenges, I found a silver lining that showed me a different side of their customer service. After placing an order for two pairs of glasses in December, the months passed without my shipment arriving. Despite the time zone differences making communication tricky, I reached out to inquire about my order. To my disappointment, I received an email informing me that an issue had arisen regarding the availability of one pair of glasses. While this news was disheartening, the team at Readers.com took the initiative to proactively notify me of the situation. Although the pair I had my heart set on was no longer available, they offered to send the other pair, a set of backup readers I had added to my order just to meet the free shipping threshold. While this scenario wasn't ideal, their transparent approach and willingness to address the situation impressed me. In the end, what could have been a disappointing transaction turned into a lesson in flexibility and customer care. While the initial wait and unexpected substitutions tested my patience, I ultimately appreciated how Readers.com took ownership of the issue and ensured I still received a product. This experience highlighted the importance of communication in customer service and transformed a potential negative into an opportunity for understanding and growth.

A Pleasant Surprise!

I recently had a delightful experience with readers.com. After placing an order for glasses on December 26th, I encountered a slight hiccup when I didn't receive any confirmation or updates. Worried, I reached out to customer service and learned that the glasses I ordered were no longer in stock. Despite initial frustration, I empathize with their team as I understand inventory challenges are not always within their control. However, I was pleasantly surprised when the customer service representative not only apologized but also promptly initiated a refund for me. Though the situation was initially disheartening, I appreciate the swift resolution and the courteous manner in which it was handled. It's clear that readers.com values their customers and strives to remedy any inconveniences swiftly and professionally. I look forward to giving them another chance in the future and hope to see a wider range of products available. Thank you, readers.com, for rectifying the issue and leaving me with a positive impression despite the initial setback.

Turning Disappointment into Empathy: A Personal Journey with Readers.com

As someone who values transparency and efficiency in online transactions, my recent experience with Readers.com left me feeling initially disheartened. Placing an order around the holiday season without receiving a confirmation email or any updates led to a sense of disconnect and frustration. However, amidst the confusion, a glimmer of hope emerged when I reached out to customer service. Despite the initial setback of the glasses being out of stock, my interaction with the support team revealed a more compassionate side to the company. The acknowledgment of the issue and the prompt arrangement for a refund showcased their commitment to addressing customer concerns, ultimately restoring my faith in their service. While the lack of immediate communication regarding the stock issue was disappointing, the genuine apology and resolution offered highlighted a dedication to customer satisfaction. The willingness to listen, understand, and rectify the situation emphasized a customer-centric approach that resonated deeply with me. In hindsight, this experience served as a testament to the importance of empathy and effective communication in customer service. By acknowledging shortcomings and proactively seeking solutions, Readers.com transformed a moment of disappointment into an opportunity to build trust and loyalty with their clientele. Reflecting on this journey, I have come to appreciate the value of empathy in business interactions and the power of turning challenges into moments of connection. Thank you, Readers.com, for reminding me that genuine care and understanding can truly make a difference in the customer experience.

Got a reader glasses from readers.com a…

I had been on the lookout for a reliable source of reader glasses when I stumbled upon Readers.com, and to say that they've surpassed my expectations would be an understatement. Despite initial hesitations about purchasing glasses online, the exceptional reviews and user testimonials convinced me to take the plunge, and I am so glad I did. The glasses arrived promptly, and I was immediately struck by their high quality and precision in prescription. The stylish design didn't hurt, either, and I found myself receiving constant compliments. Unfortunately, just as I had grown attached to my new glasses, they unexpectedly broke. I was disheartened but decided to reach out to Readers.com's customer service to express my disappointment. To my surprise, they responded with incredible promptness and understanding. Not only did they offer me a replacement pair at no extra cost, but they also expedited the shipping process as a gesture of goodwill. Their dedication to ensuring my satisfaction left me feeling valued and appreciated as a customer. The replacement pair arrived promptly, and I've been thoroughly impressed with their quality and durability. Despite the initial setback, Readers.com's outstanding customer service has turned what could have been a negative experience into a shining example of exceptional care and dedication to their customers. I can confidently vouch for Readers.com as a provider of high-quality reader glasses with unparalleled customer service. I am incredibly grateful for their commitment to ensuring customer satisfaction, and I will undoubtedly continue to support and recommend them to anyone in need of reliable reader glasses. Thank you, Readers.com, for going above and beyond to make me a happy and loyal customer.

Hello Readers.com

An Unforgettable Customer Service Experience at Readers.com When I first reached out to Readers.com for an exchange, I never expected to be blown away by the level of customer service I received. Jackie, the customer service representative, went above and beyond to help me with the exchange process. Her willingness to assist and her depth of knowledge truly made a lasting impression on me. I was not only pleased with the seamless exchange process but also with the valuable information Jackie shared with me for my next selection of glasses. Her insights and recommendations were incredibly helpful, and it was evident that she was genuinely dedicated to ensuring that I found the perfect pair of glasses. What struck me the most was Jackie's friendly and accommodating nature. Despite the virtual nature of our interaction, her warmth and willingness to assist shone through. It was a refreshing experience to receive such personalized attention and care in a digital customer service setting. I greatly appreciate the exceptional customer service that Jackie provided, and it has solidified my loyalty to Readers.com. The seamless exchange process, coupled with Jackie's invaluable assistance, has made me a lifelong customer. Thank you, Jackie, for your outstanding support and for embodying the true essence of excellent customer service. I am looking forward to applying the information you shared for my next purchase, and I am confident that it will lead to another fantastic pair of glasses. In conclusion, my experience with Readers.com has been nothing short of exceptional, and it is all thanks to the remarkable customer service provided by Jackie. Thank you once again for your unparalleled support and assistance. Benjamin C.

Grateful for Exceptional Service at Readers.com

As an avid reader and glasses wearer, finding a reliable source for quality eyewear has always been a priority for me. When I encountered Readers.com, I was impressed not only by their wide selection of stylish frames but also by their outstanding customer service. I recently had the pleasure of interacting with Jackie from Readers.com, and I must say, her assistance truly stood out. Her dedication to helping me with an exchange and providing valuable information for my next glasses selection was remarkable. Jackie's willingness to go above and beyond left a lasting impression on me. In a world where exceptional customer service is rare, Jackie's efforts were a breath of fresh air. Her friendly demeanor and expertise made the entire experience seamless and enjoyable. I felt truly valued as a customer, and for that, I am incredibly grateful. Thank you, Jackie, and Readers.com, for setting the bar high when it comes to customer service. Your commitment to excellence has not gone unnoticed, and I look forward to continuing to support your brand for all my eyewear needs. Warm regards, Benjamin C

I have been buying glasses from this…

🌟 Unparalleled Eyewear Selection and Service at Readers.com 🌟 Let me start by expressing my unwavering loyalty to Readers.com. For years, this company has been my go-to for stylish and high-quality eyeglasses. Their vast selection and impeccable service have always left me utterly satisfied. However, a recent hiccup in my experience prompted me to share my thoughts on their exemplary customer service. Upon placing my most recent order, I eagerly anticipated the arrival of my new gold-framed glasses. Regrettably, what I received was a stunning pair with silver frames. Although undoubtedly beautiful, silver is not a color that complements my style or features. Eager to resolve this issue, I promptly reached out to the customer service team, detailing my predicament and inquiring about the process for exchanging the silver frames for the desired gold ones. Unfortunately, and to my dismay, my initial email seemed to have vanished into the void, unanswered. Undeterred, I made several more attempts to establish contact, each equally fruitless. The lack of response left me disheartened, especially considering the years of seamless transactions and commendable service I had previously enjoyed. As a result, I couldn't help but feel a sense of disappointment, not only in the mishap with my order but also in the uncharacteristic silence from a company whose customer service had always been top-notch. This unexpected turn of events led me to reconsider my loyalty and support, and thus, I made the difficult decision to discontinue my patronage and refrain from recommending Readers.com to others. In hindsight, this experience serves as a stark reminder of the indispensable nature of prompt and effective customer service. Although my longstanding appreciation for Readers.com remains unchanged, the recent lack of communication has undeniably cast a shadow over my unwavering loyalty. Nevertheless, this isolated occurrence does not overshadow the years of wonderful experiences I have had with Readers.com. Their eyewear collection is unmatched, catering to a myriad of styles and preferences. Their reliable shipping and user-friendly online platform have always made every purchase a joy. In conclusion, while my recent encounter may have left a bitter taste, Readers.com still holds a special place in my heart, and I would hope that my experience serves as a constructive note for them to uphold the exceptional standards that have set them apart. In signing off, I eagerly await the possible rekindling of my admiration for Readers.com, as I endeavor to witness the customer service excellence that I know they are capable of delivering. Cheers to unwavering hope and the potential for brighter, golden-framed days ahead!

Transformed by GlassesUSA: A Story of Exceptional Service

As a long-time glasses aficionado, I recently ventured into the world of online eyewear shopping, stumbling upon GlassesUSA. Initially drawn in by their wide selection and competitive prices, I can now confidently assert that it's their unparalleled customer service that sets them apart. Upon placing a recent order for a stunning gold frame, I eagerly anticipated its arrival, only to discover a silver frame in the package. Disheartened, I reached out to GlassesUSA for assistance. Expecting a typical customer service experience, I was pleasantly surprised when their team not only responded promptly but also went above and beyond to rectify the situation. Not only did they swiftly process a replacement order for my preferred gold frame, but they also extended a heartfelt apology and offered me a discount on my next purchase as a gesture of goodwill. This level of attentiveness and dedication to customer satisfaction truly resonated with me. In a world where customer service can often be a mere afterthought, GlassesUSA has redefined my expectations. Their commitment to rectifying mistakes and prioritizing customer happiness has not only retained me as a loyal customer but also reignited my enthusiasm for sharing my positive experiences with others. Thank you, GlassesUSA, for transforming a potentially negative situation into a shining example of exceptional service. Your dedication to customer satisfaction has not gone unnoticed or unappreciated.

Hinge broke within 3 months

Embarking on my search for a reliable and affordable pair of reading glasses, I stumbled upon readers.com. Intrigued by the rave reviews and extensive selection, I eagerly placed an order for a stylish pair that perfectly complemented my personal style. Upon their arrival, I was initially thrilled with my new glasses. The design was chic, and the prescription was spot on. However, my excitement was short-lived when, to my frustration, the hinge abruptly broke a mere three months after my purchase. While surely perturbed by this unexpected turn of events, I decided to give readers.com the benefit of the doubt and promptly reached out to their customer service team. However, I regret to say that my hopes were swiftly dashed. Despite my timely contact, I was met with a disheartening response - they would not send a replacement pair. Disappointed by their lack of support, I found myself questioning the value of my investment. Subsequently, I couldn't help but reflect on the customer service offered by other retailers. It became apparent that the ease of returning an item and receiving adequate support is paramount when making a purchase decision. Thus, I couldn't help but compare readers.com to the likes of Walmart or TJ Maxx, where such concerns are swiftly and efficiently addressed. In hindsight, I learned a valuable lesson. While readers.com offers a wide array of eyewear options, the absence of reliable post-purchase support left me feeling regretful about my experience. My advice to prospective buyers would be to consider not only the quality of the product but also the support provided by the company, a factor that readers.com sadly fell short on. In conclusion, while my initial enthusiasm for readers.com was palpable, the disappointment of my broken hinge and subsequent lack of assistance have led me to question their commitment to customer satisfaction. For those in search of dependable eyewear providers, I would caution that the allure of a broad selection must be balanced with the assurance of responsive customer care - an area where readers.com unfortunately left much to be desired.

Impressed by Quick Response and Hassle-Free Return Policy

I recently had a minor issue with the hinge on my glasses from readers.com, which unfortunately broke within 3 months of purchase. Despite initially hesitating to reach out, when I did, I was pleasantly surprised by their quick response and understanding nature. They not only addressed my concern promptly but also offered a hassle-free return process. While I understand the frustration of the hinge breaking, I must commend readers.com for their excellent customer service and willingness to assist. In comparison to other retailers, their responsiveness and commitment to customer satisfaction truly set them apart. I can confidently say that my experience with readers.com has been nothing short of positive, and I would recommend them to anyone looking for quality eyewear with exceptional customer support.

Pretending to sell cheap books!

Unveiling the Deceptive Facade: My Eye-Opening Experience with Readers.com When I stumbled upon Readers.com, it seemed like a haven for book enthusiasts on a budget. The promise of affordable textbooks was a beacon of hope for a college student striving to make ends meet. Little did I know, this seemingly promising paradise was nothing more than a mirage. Excitedly, I navigated the website, adding my desired textbooks to the cart and proceeding to checkout with hopeful anticipation. As the confirmation email landed in my inbox, a wave of relief washed over me – or so I thought. Days turned into an agonizing wait, and the silence from Readers.com spoke volumes. My attempts to reach out to them were met with eerie silence; it was as if they had vanished into thin air, with my hard-earned money in tow. The disappointment and frustration that engulfed me cannot be overstated. The realization that I had fallen victim to a nefarious scheme left me reeling. What was marketed as a haven for bargain book hunters turned out to be a meticulously constructed facade, preying on the trust of unsuspecting customers. My harrowing experience with Readers.com served as a cautionary tale, illuminating the importance of due diligence when engaging with online vendors. The allure of unbelievably low prices may entice, but the harrowing aftermath of deceit is a heavy price to pay. It is imperative for consumers to vigilantly scrutinize the credibility of online platforms, sparing themselves the anguish of being duped. My fervent plea is simple – steer clear of Readers.com. Their purported offerings of inexpensive textbooks are but a siren's call, concealing the treacherous undercurrents of fraudulent practices. As I reflect on this disheartening chapter, my hope is that my testimonial echoes as a beacon of awareness, safeguarding fellow book enthusiasts from the clutches of deceit. Let my misfortune serve as a shield, arming others with the wisdom to discern authenticity from artifice in the vast expanse of online commerce.

Never mailed

A Disappointing Experience with Readers.com: Unfulfilled Orders and Frustrating Customer Service As a loyal consumer, I feel it is crucial to share my disappointing encounter with Readers.com. It all started when my husband eagerly placed an order for three pairs of reading glasses back in March 2023. What should have been a straightforward process turned into a series of letdowns. Despite the excitement of the purchase, our enthusiasm quickly turned to frustration when the eagerly awaited packages never made it to our doorstep. To add insult to injury, our credit card had already been charged for the undelivered goods. This entire situation left us out of pocket and feeling utterly disheartened. Opting to seek answers, my husband initiated contact with the company, hoping to shed light on the mysterious disappearance of our order. After what felt like an eternity, the response finally arrived, claiming that our package had inexplicably landed at our local post office. However, with mounting suspicion, I took it upon myself to track the supposed delivery, only to discover that there was no evidence of the package ever being dispatched. This alarming revelation left us with serious doubts about the integrity of the company's operations. As frustration mounted, we were left with no choice but to bombard the company with persistent emails, fervently seeking explanations and resolutions. Regrettably, our efforts were in vain, as not a single response was mustered from the customer service team. This lack of communication only served to exacerbate our exasperation and disappointment. In the end, what should have been a straightforward and pleasurable shopping experience turned out to be a nightmare, leaving us out of pocket to the tune of over $60. The distress and inconvenience caused by the entire ordeal were simply immeasurable, leaving a bitter taste in our mouths regarding Readers.com. In conclusion, the seemingly straightforward task of ordering three pairs of reading glasses ended in heartache and financial loss. Our hope is that by sharing our experience, prospective customers will proceed with caution when considering engaging with this company. The failure to fulfill orders and the disheartening lack of customer service are compelling reasons to exercise great caution when dealing with Readers.com. This is a cautionary tale that stands as a reminder to fellow consumers to remain vigilant and thorough in their online purchasing endeavors.

Exceptional Service and Quality!

I can't express enough how delighted I am with my experience at readers.com. My order of 3 pairs in March of 2023 was met with exceptional service and quality products. The prompt delivery and the stylish frames exceeded my expectations. My husband and I were particularly impressed with the timely responses to our inquiries and the attentive customer service. Even when a minor hiccup occurred with the tracking information in July, the support team went above and beyond to rectify the situation promptly. We were so pleased with the outcome and couldn't be happier with our new glasses. Thank you, readers.com, for restoring our faith in online shopping!

Don’t Do It!

If you’re considering purchasing eyeglasses from readers.com, let me share my personal experience and hopefully save you from a similar ordeal. Initially, I was drawn to the affordable prices and trendy styles offered by the brand. I had been a loyal customer for several years, but my recent experiences have been nothing short of disappointing. The first pair of glasses I bought from readers.com has lasted me a considerable amount of time. However, subsequent purchases, totaling to several pairs, proved to be incredibly fragile. Within a few weeks of use, the hinges on these glasses failed, rendering them unwearable. Despite the initial appeal of the low cost and fashionable designs, the recurring issue with the durability of the frames has been a major letdown. At first, I overlooked the frequent breakage, chalking it up to the glasses being disposable due to their inexpensive nature. However, as the pattern persisted and I found myself unable to even get a month's use out of a pair, it became clear that the quality of the product was simply subpar. It's disheartening to have invested in numerous pairs only to be left with broken glasses time and time again. I had been contemplating making another substantial purchase, with an order totaling over $100, before I stumbled upon reviews on Trustpilot that echoed my own experiences. The collective validation of dissatisfaction from other customers finally pushed me to break free from this cycle of disappointment. If you do decide to proceed with a purchase from readers.com, I would strongly advise staying away from the plastic frames, based on my personal encounters. The allure of the stylish designs and budget-friendly prices may be tempting, but I can attest to the ultimately futile nature of such purchases. In hindsight, I regret having spent hundreds of dollars annually on eyewear that failed to meet even the most basic longevity expectations. The accumulation of broken glasses, coupled with the looming prospect of yet another disappointing order, made me realize that it was time to part ways with readers.com and seek a more reliable eyewear provider. In conclusion, based on my own experiences, I would caution against investing in eyeglasses from readers.com. The combination of frequent breakage and the subsequent financial strain has led me to finally sever ties with the brand. I hope that sharing my story serves as a cautionary tale for others who may be considering a purchase from readers.com.

Unmatched Quality and Service!

Embarking on a journey for the perfect pair of glasses led me to readers.com, and I am beyond grateful for the exceptional experience. Contrary to some experiences, my initial purchase still holds strong, a testament to the durability and craftsmanship of their products. However, it was the subsequent purchases that truly cemented my loyalty. The unique styles and affordable prices initially drew me in, but it was the outstanding customer service that kept me coming back time and time again. While some have experienced issues with plastic frames, I can confidently vouch for the durability and longevity of their other frame options. The value I received for my money was unparalleled, and each purchase felt like an investment in quality eyewear. Despite considering another purchase recently, it was the insightful reviews on Trustpilot that helped me make an informed decision. Readers.com has not only provided me with stylish eyewear but also with a sense of trust and reliability. The brand's commitment to customer satisfaction shines through in every interaction, making me a loyal advocate for their products. For anyone seeking top-notch quality and unrivaled service in their eyewear, readers.com is the ultimate destination. Thank you for elevating my eyewear experience to new heights!