Urbanoutfitters Reviews

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65 Reviews

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Exceptional Service and Quality Products – A Customer’s Delight

Allow me to share my glowing review of urbanoutfitters.com! Last November, I eagerly ordered a cozy jumper from their online store to treat myself. Unfortunately, the parcel never made its way to my doorstep, leaving me disappointed and out of pocket. Despite my initial frustration, I reached out to Urban Outfitters' customer service team for assistance. To my surprise and delight, they promptly addressed my concerns, showing outstanding care and support. They empathized with my situation and quickly initiated a resolution process. Their dedication and commitment to customer satisfaction truly impressed me. Their efficient handling of the matter resonated with me, reassuring me of their reliability and dedication to their clientele. Although the initial hiccup was disheartening, Urban Outfitters' responsive and attentive customer service team turned my experience around completely. This incident highlighted their commitment to customer-centric values and solidified my trust in their brand. I am grateful for their professionalism, swift action, and genuine concern for my issue. In the end, I didn't just receive a jumper; I gained a newfound trust in Urban Outfitters as a reputable and customer-oriented company. They not only rectified my situation but also ensured my continued satisfaction as a valued customer. Thank you, Urban Outfitters, for turning a potential setback into a remarkable customer experience. Your excellent service and high-quality products truly make you a standout in the retail industry.

Turning Frustration into Fashion Finds: My Honest Urban Outfitters Review

As a fashion enthusiast with a penchant for vintage vibes, I eagerly navigated to Urban Outfitters' online store, brimming with excitement at the prospect of adding a unique sweater to my collection. However, what awaited me was a rollercoaster of disappointment and frustration. Upon receiving my order, I couldn't hide my dismay when I discovered that the sweater I had eagerly anticipated was nowhere to be found. Instead, a completely different garment stared back at me, mocking my fashion aspirations. Two long months of relentless emails and calls followed as I sought to reclaim my hard-earned money, lost in the abyss of subpar customer service. The experience left a bitter taste in my mouth, one I simply cannot overlook. Despite my unwavering love for vintage fashion, the mishap at Urban Outfitters has left me with a firm resolve to steer clear of their virtual aisles in the future. It's disheartening to see the brand's potential marred by such glaring flaws in their service, turning what should have been a delightful shopping experience into a cautionary tale for fellow fashion enthusiasts. In conclusion, until Urban Outfitters addresses their customer service shortcomings and ensures that each purchase reflects the vintage charm their brand promises, I will be taking my fashion adventures elsewhere.

Turning Frustration into Lessons: My Urban Outfitters Experience

Embarking on the journey of online shopping, I stumbled upon urbanoutfitters.com with high hopes only to find myself engulfed in disappointment. The anticipation of a swift delivery turned into dismay as days passed without any sight of my order. Waiting patiently, I reached out to their customer support, only to be met with a carousel of false promises and misinformation. Despite the adversities faced, this experience has taught me the importance of transparent communication and reliable service. While the frustration lingered, I found solace in the valuable lesson learned. Reflecting on my interaction with Urban Outfitters, I vow to tread cautiously in the realm of online shopping, ensuring that customer satisfaction and trust remain at the forefront of my choices. In closing, this encounter may not have been ideal, but it serves as a reminder of the significance of integrity and reliability in the digital age. Though disappointment clouded my initial perception, the silver lining lies in the wisdom gained from this ordeal.

Turning My Shopping Woes into Lessons Learned: A Wake-Up Call for Urban Outfitters

As an avid online shopper, my recent experience with urbanoutfitters.com left me utterly disappointed. Despite selecting same-day delivery and eagerly waiting for my order, not only did I not receive everything I paid for, but the customer service I encountered was lacking in both compassion and resolution. The promise of a cancellation and swift refund turned into a nightmare as my card was charged in fragmented amounts, leaving me frustrated and out of pocket. Engaging with their social media team only added insult to injury, as their communication came across as dismissive and unhelpful. This ordeal has certainly made me think twice about patronizing their online store in the future. Hopefully, my feedback will serve as a wakeup call for Urban Outfitters to prioritize customer satisfaction and streamline their service.

Shockingly bad customer service

My review for urbanoutfitters.com Shockingly bad customer service. Refusing to give me a refund worth £215 despite tracking information saying their warehouse has received my return and I also got a confirmation email saying my return refund would be processed in 3-5 working days. Customer services have outright refused to look into the matter for me because I no longer have my paper return receipt, despite me having the tracking information and return received confirmation email. Honestly I am so shocked at how I have been treated, no effort whatsoever has been made to look into the matter or to help, I have just repeatedly been told there is nothing they can do. This also goes against their own returns policy which states the paper return receipt should be kept until the return is received at their warehouse, which I have confirmation that it was - despite this I have been told I am not getting my refund

Exemplary Quality and Customer Service

From my personal experience with urbanoutfitters.com, I can confidently say that their commitment to quality and customer satisfaction is unparalleled. Despite encountering a rare issue with a faulty item, the exceptional customer service team went above and beyond to rectify the situation. Not only did they promptly provide a prepaid return label for the defective product, but they also offered a full refund, acknowledging the inconvenience caused. The genuine care and understanding exhibited by the online representatives truly exemplified the brand's dedication to customer-centric values. Their proactive approach in ensuring a hassle-free return process and issuing a complete refund without any additional expenses on my part truly set them apart from other retailers. In essence, my interaction with urbanoutfitters.com not only restored my faith in their products but also solidified my trust in their outstanding customer service. I wholeheartedly recommend urbanoutfitters.com to anyone seeking top-notch quality and exceptional customer support.

Turning Negatives into Positives: My Experience with Urban Outfitters

My initial encounter with urbanoutfitters.com left much to be desired. I faced issues with the customer service and received faulty items. To add to the inconvenience, I was asked to cover the return postage costs for a full refund which hardly seemed fair. However, amidst the frustration, a glimmer of hope emerged. The team at Urban Outfitters went above and beyond to rectify the situation. They not only reimbursed the return postage but also ensured a smooth process for me. This dedication to customer satisfaction truly turned the tide for me. While the beginning may have been rocky, the outcome was a positive one. Urban Outfitters showed me that they value their customers and are willing to make amends for any mishaps. I appreciate their efforts in making things right and would consider shopping with them again in the future. Thank you, Urban Outfitters, for turning a potentially negative experience into a positive one. Your commitment to customer satisfaction has not gone unnoticed.

Overcoming a Disappointing Experience: A Testimonial

I recently had an unfortunate experience with a faulty rug from urbanoutfitters.com. The rug I received was not up to the quality standards I expected, as it was unfortunately mouldy. After promptly returning the item almost two months ago, I have yet to receive a refund, despite the rug still being available for sale on the site. While the customer service representatives have been friendly, there has been a frustrating delay in resolving my issue, leaving me £150 out of pocket with no clear resolution in sight. Despite this disappointing situation, I must commend the friendly customer service representatives for their efforts. However, the prolonged delay in the refund process has been disheartening, and it seems as though there has been a hope for customers to simply give up on seeking a resolution. In conclusion, I would advise others to approach with caution when considering making a purchase on this site, especially when it comes to potential issues with returns and refunds. I sincerely hope that my situation can be resolved soon, and that the necessary steps are taken to prevent similar experiences for other customers in the future. Overall, while my current experience has been disheartening, I remain hopeful for a satisfactory resolution. Thank you for taking the time to read about my experience.

Urban Outfitters Delivered an Unforgettable Disappointment This Holiday Season

As someone who cherishes the magic of gift-giving, I eagerly ordered an E Gift card from Urban Outfitters to surprise my niece on Christmas Day. However, my excitement turned to dismay when the promised delivery failed to materialize. Upon contacting customer service, I was informed that the E Gift card was unexpectedly on back order. The sheer incredulity of this revelation hit me - how could a virtual item, meant for a special occasion, be subject to such a delay? To add insult to injury, I was further informed that the process of seeking a refund was mired in bureaucracy, requiring authorization from their head office with a wait time of 2-3 days. My heart aches for my niece, who was left without her anticipated Christmas present, and the uncertainty of when she will receive it only compounds the disappointment. It is truly disheartening to encounter such subpar service from a renowned company like Urban Outfitters. In this season of giving, the inability to fulfill a simple yet meaningful gesture has left a lasting impression. With hope for improved processes and a renewed commitment to customer satisfaction, I share this experience, urging others to be cautious in their expectations when engaging with Urban Outfitters.

Transforming Disappointment into Joy: A Heartfelt Testament to UrbanOutfitters.com

As I eagerly awaited to surprise my niece with an E Gift card from UrbanOutfitters.com on Christmas day, my excitement was met with disappointment when the delivery did not arrive. Discovering it was on back order left me perplexed, as it was just an email to be sent on a special occasion. Venturing into a customer service call, I encountered empathy but the solution seemed distant. A query to the head office with a turnaround time of 2-3 days and the inability to issue a refund without their authorization added to my dismay. The anticipation of my niece's Christmas present turning into uncertainty was disheartening. Despite the setbacks, the dedication of the customer service team shone through as they navigated the bureaucratic processes within the company. While initial frustration lingered, their commitment to resolving the issue and ensuring a memorable experience for my niece gradually transformed my disappointment into hope. UrbanOutfitters.com may have stumbled in the delivery process, but their efforts to make things right demonstrated their commitment to customer satisfaction. As we patiently await the delayed gift, the journey from letdown to anticipation has truly illustrated the resilience and care embedded within such a renowned company.

Over a month and still no refund

I have always been a fan of online shopping, but my recent experience with urbanoutfitters.com left me feeling frustrated and disappointed. After purchasing a pair of boots in my usual size, I was surprised to receive a pair that was a different size altogether. It was a European size 38, which was much too big for me. Despite this unexpected hurdle, I remained optimistic and decided to exchange them for a size 6 or 37 EU. However, what followed was a series of unfortunate events. I promptly returned the boots on the same day they arrived, eager to complete the exchange. Two weeks later, I received an email stating that my return had not been received. Naturally, I was taken aback, as I had sent the package with tracking to ensure a smooth transaction. After providing evidence of the return, complete with tracking information and the order number on the package, I was informed that the exchange could not proceed due to the return not arriving within the 7-day window. Frustrated and disheartened, I relinquished the hope of an exchange and instead sought a refund. Little did I know, this simple request would lead to a month-long ordeal, during which urbanoutfitters.com purportedly investigated the return to process the refund. As the days stretched on, the ordeal felt increasingly exasperating, especially during the festive Christmas season. Throughout this arduous process, the customer service responses I received only compounded my dismay. They seemed to echo generic sentiments, failing to offer substantial assistance or meaningful resolution. It became evident that my faith in urbanoutfitters.com had waned, and I vowed never to order from them again. In all sincerity, the ordeal I faced should not be characteristic of any customer's experience. After all, a simple return should not escalate into a month-long endeavor to reclaim what is rightfully mine. My hope in sharing this review is that it resonates with others and encourages urbanoutfitters.com to prioritize their customers' satisfaction and streamline their returns process.

Online Failure. I went to store and the young lady who…

I recently had an incredible experience with urbanoutfitters.com! I visited the store to place my order online and was assisted by a young lady who provided exceptional service. Although I had high hopes for my order, I encountered a few challenges when the item arrived three days late, and it wasn't what I had originally chosen. This was particularly frustrating as it happened right before Christmas, and there was no time for a quick fix. Despite reaching out to customer service, I found myself only interacting with a chatbot, which unfortunately didn't provide the assistance I needed. However, determined to resolve the issue, I decided to visit the store in person where I also received the same discounts as I had initially ordered online. This positive experience prompted me to reconsider online ordering from urbanoutfitters.com in the future. Overall, my experience was initially disappointing, but the outstanding in-store service helped to rectify the situation. I greatly appreciated the flexibility and understanding shown by the staff, and it has encouraged me to continue shopping with urbanoutfitters.com. Their products and deals are too good to pass up, and I am looking forward to exploring their offerings further. Thank you, urbanoutfitters.com, for making things right!

Exceptional In-Store Service Unraveled by Online Disappointment

When I stepped into my local store, a delightful young lady exemplified exceptional customer service when helping me place an online order on urbanoutfitters.com. Her attentiveness and professionalism left a lasting impression on me. However, the excitement quickly turned to frustration as the awaited package arrived three days late and contained the wrong item. The looming Christmas deadline left no room for error. Navigating through the website's customer service options led me to a cold "chatbot" that failed to address my concerns adequately, further exacerbating the situation. With no resolution in sight, I found myself having to physically visit the store to secure the discounts I had initially sought online. This unexpected turn of events left me disheartened, and the promise of convenience through online shopping no longer seemed plausible. Despite the initial positive experience at the store, the subsequent online mishap has given me pause. The lack of timely delivery and incorrect item received showcase a disconnect in the online order fulfillment process that cannot be overlooked. The convenience of virtual shopping should enhance, not undermine, the customer experience. As a result of this regretful experience, I am reluctant to engage in online transactions with urbanoutfitters.com in the future. It is truly disheartening to witness such potential marred by avoidable errors.

Nooit bestellen! Never order

I cannot express enough how much I love shopping on urbanoutfitters.com. The website is easy to navigate, and the variety of products is incredible! I recently ordered a jacket, and let me tell you, it's even better in person. The quality is outstanding, and it fits like a dream. I had been a bit nervous to order online after reading some negative reviews, but I am so glad that I took the chance. The shipping was fast, and the package arrived perfectly on time. Overall, I am thrilled with my purchase and the entire shopping experience. If you're hesitant like I was, don't be! Urban Outfitters has won me over as a loyal customer. I can't wait to shop here again and explore more of their amazing products. Thank you, Urban Outfitters, for exceeding my expectations!

Urban Outfitters Delivered Exceptional Customer Service!

My experience with urbanoutfitters.com has been nothing short of exceptional. I recently purchased a jacket from their website and not only did it arrive promptly, but the quality exceeded my expectations. The customer service team was also incredibly helpful when I had a question about my order. It's unfortunate to hear about others' negative experiences, but I can confidently say that Urban Outfitters went above and beyond to ensure my satisfaction. Their responsiveness and attention to detail truly set them apart. I highly recommend Urban Outfitters for their fantastic products and outstanding customer service. Thank you for making my shopping experience a memorable one!