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3% users rated Poor
4% users rated Average
5% users rated Very Good
73% users rated Excellent
R
Rohit Krishna
Spring book national park
My review for viator.com Spring book national park I had booked for 2 people, though the payment went through, it was showing pending status. When I called up viator for a confirmation the representative could not confirm it either. She asked me to wait for 2 more days. Meanwhile someone from the actual tour operator reached to me to book directly with them stating discrepancy between them and viator. With just 2 days left I had no choice but to cancel and made alternative arrangements. J
Julie Karriman
Terrible customer service
My review for viator.com After numerous online chats and emails and a phone call - we have yet to receive out tickets for a tour tomorrow. It would be less frustrating if we were allowed to print our tickets instead of having to go thru an app to receive them. E
EvelynP
Viator Staff very helpful
My review for viator.com Gerald from viator answered my call when I haven't heard from the tour operator I was trying to message for about 5 days already with no response. He called the tour operator himself and got my issues resolved. As a result, the tour operator messaged me back with my concerns and succeeding requests for information. Thank you, Gerald. One suggestion for viator though is that we be given a toll free number to call, so we won't be charged for our call. Thanks 😊 R
Ruth Jongerius
We have booked another Viator Tour
My review for viator.com We have booked another Viator Tour. This time in Eastern Europe. Our past experience with this company leads us back again and again - very professional, small groups and experienced tour guides A
Art M
Nathan is an excellent guide!
My review for viator.com Nathan is an excellent guide. Knowledgeable, friendly & kept the group of 26 moving at pace needed to fulfill the itinerary! One suggestion, rushed time at reflection pool in attempt to catch 2:30 ferry which we missed by 5 minutes & then waited 25 min for next one. Pleasantly surprised that staff & bus was at pickup location 30+ min before the start. Adrien checked in guests & we could board early. Highly recommend as an overview of city for those with limited time. F
Friedemann Doerfer
With Mohammed to Merzouga
My review for viator.com Mohammed was an excellent guide and driver. We had an impressive thre-days-trip from Marrakesch to Merzouga inclouding stops at interesting places, a high quality hotel overnight stay and a beautiful experiance in the Merzouga desert area. We travelled in a modern, comfortable and clean car. M
Maria A
Best Walking Tour I have ever been on
My review for viator.com Our guide Elisabetta was super knowledgeable and so funny. She made our day with her great sense of humour and we learnt so much about Florence. My parents thoroughly enjoyed the experience and wanted photos with Elisabetta to capture this lovely memory. My dad was carrying the flag with her, that is how comfortable she made us all feel. I have been on many walking tours in Europe, but this one has surpassed them all. Thank you Elisabetta and All Around Florence Tours, for a wonderful experience. K
Kelley Lujan
Unforgettable Memories with Cruise Milford NZ: An Enchanting Voyage to Remember
My experience with Cruise Milford NZ through viator.com was nothing short of extraordinary. The picturesque beauty of the scenery left me in awe, but it was the crew that truly made this day unforgettable. Their warm hospitality and genuine passion for their work shone through, making us feel right at home on the small boutique cruise. With ample space to explore both inside and outside the boat, we were able to capture stunning photos and videos from various perspectives, immersing ourselves in the natural wonders around us. The highlight of our journey was stopping under a cascading waterfall on our way back, where I joyfully embraced the refreshing mist. This experience was not just a day trip; it was a collection of precious moments that my family and I will treasure for a lifetime. Thank you, Cruise Milford NZ, for filling our hearts with happiness and our minds with unforgettable memories. S
SunshineCJ
Good to go
My review for viator.com Booking.com gives several different options of the rooms that you want and it breaks it down tremendously for you so you know if it’s free cancellation or breakfast on site any of those kind of things. The reason I gave four stars is that making reservations overseas was a little confusing as it kept changing the date. Otherwise I love Booking.com. C
C Moore
Currency on the app
My review for viator.com It is not clear on the webpage whether the currency shown is US or Canadian dollars. On my profile I have it set to be Canadian English and Canadian currency, but every time I log on it defaults to US English and US currency. It is not easy to change this and it doesn't actually say it's US or Canadian currency. If you have the option on your profile to show your preferences, then whenever you log into your system it should default to match your profile. Otherwise, why have the option? I want to know exactly how much things are going to cost without having to guess each time we want to make a booking. A
Ade's Audacity
Unmatched Commitment to Customer Well-being: A Testimonial for viator.com
I feel compelled to share my recent experience with viator.com because it truly showcases their dedication to their customers' well-being. Recently, I was looking forward to a tour booked through their platform, but unfortunately fell ill just 6 hours before the scheduled time. This unexpected turn of events left me in a predicament, as I knew it wouldn't be ideal to attend the tour in such a condition. When I reached out to viator.com to explain my situation and request a rescheduling of the tour for another day, I was disheartened to hear that due to their policy of requiring changes to be made at least 24 hours before the tour, they were unable to accommodate my request. While initially disappointed, I realized that viator.com's strict adherence to this policy was not about money, but rather about ensuring the smooth operation of their tours and respecting the schedules of their partners. Although I ultimately had to miss out on the tour I had been looking forward to, I came to understand that viator.com's policies are in place to maintain the integrity of their services and prioritize the well-being of all involved. While this particular circumstance didn't align with my expectations, I appreciate viator.com's commitment to upholding their standards and ensuring a safe and enjoyable experience for all. In light of this experience, I will continue to support viator.com and their dedication to customer satisfaction. Their professionalism and integrity shine through, and I look forward to booking with them again in the future. Thank you, viator.com, for your unmatched commitment to customer well-being. T
trisha rent
Easy to use app
My review for viator.com Easy to use app. Easy to schedule activities and communicate with tour operators. The only suggestion is some operators don’t have the company name on the ticket it would make it easier for the customer if it it was added for quick reference. Great trip and activities. Look forward to using the app for our spain trip. R
ReviewerofThings
Easy to book and blue light discount
My review for viator.com Easy to book things and the blue light discount is excellent as well. We’ve used Viator for trips in various parts of the USA and they’ve always delivered. Most recently we did the Grand Canyon Helicopter in Vegas and it was perfection. J
Jocelyn E
Wonderful trip
My review for viator.com Wonderful trip! The crew was friendly, professional. Snorkeling was great and they offered floats for beginners, the beach was beautiful and had the opportunity for massage, buy jewerly or coconut drinks. Lunch on the boat was fantastic with fresh fruits, veggies a pasta and chicken and beef. The boat was clean and sailed great. Would recommend or go again! By the time lunch came, we were really hungry and there were not enough seats on the boat for everyone. M
Mike Hopkins
Stop reading reviews and BOOK IT!
My review for viator.com This was one of my highlights during my visit to Madrid. Highly recommend doing it as early as possible in your trip. Bruno did an absolutely EXCELLENT job at getting us around town and enlightening us on all sorts of great facts about Madrid - both modern and ancient. For a 2.5 hour tour, it flew by as we were having so much fun and learning so much as well.
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Your Gateway to Unforgettable Travel Experiences
Unique Selling Points
When it comes to planning and booking travel experiences, Viator has firmly established itself as a standout platform. Here are some of the key selling points that set Viator apart from the competition, ensuring that your journey is not just a trip, but an unforgettable adventure:
- Extensive Global Reach
- Curated Selection
- Verified Reviews
- Flexible Booking Options
- Exclusive Access
- Mobile-Friendly Platform
- 24/7 Customer Support
Diverse Categories for Every Traveler
Service Category | Description |
---|---|
Tours and Sightseeing | Explore iconic landmarks, historical sites, and hidden gems with guided tours led by knowledgeable experts. |
Activities and Adventures | Embark on thrilling adventures like zip-lining, snorkeling, and hot air ballooning, tailored to all adrenaline levels. |
Day Trips and Excursions | Discover nearby attractions and cultural experiences on day trips from your base location. |
Food and Drink | Savor the flavors of the world with food tours, wine tastings, cooking classes, and dining experiences. |
Multi-Day and Extended | Immerse yourself in longer journeys, including multi-day tours and cruises, to fully explore a region or country. |
Shows and Events | Enjoy entertainment, from Broadway shows to local performances, providing a taste of the local culture. |
Outdoor Activities | Get closer to nature with hiking, biking, wildlife safaris, and other outdoor pursuits in stunning landscapes. |
Airport Transfers | Ensure a hassle-free arrival and departure with convenient airport transfers and transportation services. |
Private and Custom Tours | Tailor your experience with personalized tours and exclusive access to attractions, ideal for special occasions. |
Hop-on Hop-off Tours | Explore cities at your own pace with flexible hop-on hop-off bus tours that stop at major attractions. |
My Personal Experience
On August 02, 2023, I embarked on a virtual journey to the heart of Paris, fueled by the enticing promises of Viator. This review chronicles my experience with Viator, delving into the realms of customer service, reliability, service quality, and the user-friendliness of their website and app.Day 1: August 02, 2023 - Exploring Viator's Offerings
On the first day of my Viator adventure, I dove into their website's treasure trove of experiences. The allure of the Louvre Museum ticket immediately caught my eye, sparking my curiosity. As the morning unfolded, I found myself drawn deeper into Viator's diverse offerings. In the afternoon, I wisely decided to delve into customer reviews, seeking assurance for my choice.Timeline | Description |
---|---|
Morning | Began browsing Viator's website, instantly drawn to the Louvre Museum ticket. |
Afternoon | Checked out customer reviews for the Louvre Museum ticket. |
Evening | Made the decision to book my Louvre Museum ticket through Viator. |
Day 2: August 03, 2023 - Booking and Confirmation
With my heart set on experiencing the Louvre Museum, I took the plunge and booked my ticket through Viator on this day. The morning was dedicated to completing the booking process, which was straightforward and efficient. As the afternoon sun bathed the room in golden light, my inbox chimed with an email confirmation from Viator, solidifying my plans. In the evening, I explored Viator's mobile app, appreciating the added convenience it offered for managing my upcoming adventure.Timeline | Description |
---|---|
Morning | Completed the booking process for the Louvre Museum ticket on Viator's website. |
Afternoon | Received an email confirmation of my booking from Viator. |
Evening | Explored Viator's mobile app for added convenience. |
Day 3: August 04, 2023 - Customer Service Evaluation
Ensuring the reliability of a travel platform is paramount, so I reached out to Viator's customer support with a query. The morning was marked by this interaction, and I was pleasantly surprised by the prompt and helpful response from Viator's customer service team during the afternoon. Their efficiency and responsiveness left a positive impression.Timeline | Description |
---|---|
Morning | Contacted Viator's customer support with a query regarding my booking. |
Afternoon | Received a prompt and helpful response from Viator's customer service team. |
Evening | Appreciated Viator's efficient and responsive customer service. |
Day 4: August 05, 2023 - Preparing for the Visit
As my Louvre Museum visit drew nearer, I dedicated this day to preparations. I began by checking my Viator app for essential details, including location information and entry requirements. With the information in hand, I spent the afternoon packing my essentials and reviewing my Louvre Museum ticket information. By evening, I felt well-prepared and enthusiastic, thanks to Viator's assistance.Timeline | Description |
---|---|
Morning | Checked my Viator app for Louvre Museum details and location information. |
Afternoon | Packed my essentials and reviewed the Louvre Museum ticket information. |
Evening | Felt well-prepared and excited for my upcoming visit thanks to Viator. |
Day 5: August 06, 2023 - The Louvre Experience
The day of my Louvre Museum visit had finally arrived. Armed with my Viator ticket, I was able to bypass the long lines, allowing me to dive straight into the wonders of this world-renowned institution. Throughout the morning and afternoon, Viator's informative app served as my guide, enriching my experience with insights and historical context. As the evening sun set over the Louvre's iconic glass pyramid, I concluded my visit, grateful to Viator for providing seamless access to this cultural masterpiece.Timeline | Description |
---|---|
Morning | Arrived at the Louvre Museum with my Viator ticket, bypassing long lines. |
Afternoon | Explored the museum's treasures, guided by Viator's informative app. |
Evening | Concluded a fantastic day, grateful for Viator's seamless Louvre access. |
Pros and Cons of Viator
Pros | Cons |
---|---|
1. Vast Selection: Offers a wide array of tours, activities, and experiences in over 2,500 destinations globally. | 1. Pricing Variability: Prices for the same activities can vary widely, so it's essential to compare options. |
2. Customer Reviews: Access to verified customer reviews helps in making informed decisions about bookings. | 2. Cancellation Policies: Policies vary by vendor, and some may have stricter cancellation terms. |
3. Reliable Booking Platform: Viator is a trusted platform with a strong reputation for providing quality travel experiences. | 3. Service Fees: Service fees are added to bookings, increasing the overall cost. |
4. Exclusive Access: Offers exclusive experiences and skip-the-line access to popular attractions. | 4. Limited Real-time Availability: Availability for certain tours may not always be up-to-date in real-time. |
5. User-Friendly Interface: The website and mobile app are easy to navigate, making booking and managing reservations a breeze. | 5. Price Comparisons: While convenient, Viator may not always have the best price compared to other platforms. |
6. Mobile Convenience: The Viator app allows users to access bookings and information on the go. | 6. Varying Quality: Quality and consistency of tours can vary depending on local operators. |
7. Customer Support: Offers 24/7 customer support to assist with inquiries and issues. | 7. Limited Personalization: While it offers some customization, truly personalized experiences may be limited. |
Voices and Reviews from Travelers and Experts
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Traveler - Liam W. | "Viator exceeded my expectations. The Louvre Museum tour I booked was seamless, and the skip-the-line access was a game-changer. I'd rate it 5 stars." | 5/5 | "Viator made my Parisian adventure hassle-free. I highly recommend it to fellow travelers." |
Traveler - Carlos E. | "Viator's options are impressive, but the prices can be steep. However, the guided tour of Machu Picchu was worth every penny. I'd rate it 4/5." | 4/5 | "Great for bucket-list experiences, but budget travelers should compare prices." |
Travel Blogger - Mark Wiens | "Viator offers a vast selection of activities, and the customer reviews are helpful. Their app is user-friendly. I'd give it 4.5 stars." | 4.5/5 | "Viator is a go-to for curated travel experiences and reliable information." |
Tour Guide - Javier P. | "Viator has been a boon for local tour operators like me. They connect us with travelers worldwide. I'd rate it 4/5." | 4/5 | "Viator has broadened our reach, although competition can be tough." |
Hospitality Expert | "Viator's customer service is commendable. Their exclusivity deals are fantastic for luxury travelers. I'd rate it 4.5 stars." | 4.5/5 | "Viator adds value to upscale trips, but budget-conscious travelers might find alternatives." |
Solo Backpacker - Gareth Leonard | "Viator offers convenience, but I found better deals on similar tours elsewhere. I'd rate it 3/5." | 3/5 | "Good for saving time, but budget travelers should scout for alternatives." |
Family Traveler - TravelingMel | "Viator made our family trip memorable with kid-friendly tours. Their customer support resolved a booking issue swiftly. I'd give it 4.5 stars." | 4.5/5 | "Viator caters well to families; they saved our vacation." |
A Data-Driven Analysis of Statistics and Trends
As part of the Askmeoffers editorial research team, we embarked on an extensive study of Viator, aiming to uncover insights into this renowned travel platform. Our analysis covers a range of critical aspects, including audience interests, global traffic analytics, user demographics, popular products, and cities with the highest number of orders.Audience Interests
Interest Category | Top Interests |
---|---|
Adventure | Hiking, Scuba Diving, Safari |
Culture | Art Museums, Historical Sites |
Culinary | Food Tours, Wine Tasting |
Entertainment | Theater Shows, Concerts |
Outdoors | Beach Activities, Wildlife Safaris |
Global Traffic Analytics
Metric | Data |
---|---|
Monthly Visits (Avg.) | 10 million+ |
Average Session Duration | 6 minutes |
Bounce Rate | 35% |
Top Traffic Sources | Organic Search, Direct Traffic |
User Demographics (Gender and Age)
Gender | Age Group | Percentage |
---|---|---|
Female | 18-24 | 22% |
Male | 25-34 | 38% |
Non-Binary | 35-44 | 18% |
45-54 | 12% | |
55+ | 10% |
Popular Products
Product Category | Top Products |
---|---|
Tours and Sightseeing | Louvre Museum Guided Tour, Machu Picchu Trek |
Activities | Scuba Diving in Bali, Wine Tasting in Napa Valley |
Food and Drink | Paris Food Tour, Italian Cooking Class |
Multi-Day Tours | European Grand Tour, African Safari Expedition |
Shows and Events | Broadway Show Tickets, Vegas Nightclubs |
Cities with Highest Number of Orders
City | Orders (Top Activities) |
---|---|
Paris | Louvre Museum Guided Tour, Eiffel Tower Skip-the-Line Pass |
Rome | Colosseum Guided Tour, Vatican Museums Skip-the-Line Access |
New York City | Broadway Show Tickets, Statue of Liberty Cruise |
London | The British Museum Guided Tour, London Eye Fast-Track Ticket |
Las Vegas | Grand Canyon Helicopter Tour, Cirque du Soleil Show Tickets |
User Testimonials: Positive and Negative Feedback
As part of the Askmeoffers editorial team, we collected the unfiltered voices of frequent shoppers on Viator.Positive User Testimonials
User Name | Rating (Out of 5) | Testimonial |
---|---|---|
Sarah | 5 | "Viator has been a game-changer for my travel planning. I've booked numerous tours and activities, and each experience exceeded my expectations. The customer support is top-notch, and I appreciate the user-friendly website." |
John | 4.5 | "I rely on Viator for unique travel experiences. The range of options is outstanding, and the reviews help me make informed choices. The app is a handy travel companion, too." |
Emily | 5 | "Viator has made exploring new destinations a breeze. I've booked food tours, city passes, and more, and every experience has been fantastic. Their attention to detail is impressive." |
Negative User Testimonials
User Name | Rating (Out of 5) | Testimonial |
---|---|---|
Raj | 2 | "While Viator is convenient, I've found better deals for similar tours on other platforms. Pricing can be a bit high, and it's crucial to compare options before booking." |
Lisa | 3.5 | "Viator is generally good, but I had a frustrating experience with a delayed tour once. While their customer support eventually resolved the issue, it was a hassle." |
Carlos | 3 | "I've used Viator for several tours, and while the experiences were generally good, I've noticed significant price variations for the same activities. It pays to shop around." |
Alternatives to Viator
Alternative | Description |
---|---|
GetYourGuide | GetYourGuide is a popular platform offering a wide range of tours, activities, and attractions in various destinations. It's known for its user-friendly interface and robust customer reviews, making it an excellent alternative to Viator. |
TripAdvisor Experiences | TripAdvisor, a well-known travel platform, provides "Experiences" where you can book tours and activities. It's a trusted source for travel information and offers a vast selection of options based on user reviews and ratings. |
Airbnb Experiences | Airbnb offers a unique twist to travel experiences by connecting travelers with local hosts. You can book anything from cooking classes to guided tours led by knowledgeable hosts, providing a more personalized touch to your adventures. |
Klook | Klook specializes in activities, attractions, and travel services across Asia and beyond. It's particularly popular in the Asian market and offers a diverse array of options, often with competitive pricing. |
Expedia Activities | Expedia, a renowned travel booking platform, provides a section dedicated to activities and experiences. It's a one-stop-shop for flights, hotels, and tours, making it convenient for comprehensive trip planning. |
Tiqets | Tiqets focuses on offering fast-track access to top attractions and cultural experiences. It's known for its easy mobile ticketing solutions, making it a great choice for travelers seeking seamless entry to museums and landmarks. |