A WhatLovely team is a group of dedicated fashion lovers who like nothing better than helping our fellow fashionistas get their hands on fabulous finds – all for prices that won’t have your bank account begging for mercy!
With a focus on party dresses and clubwear, as well as casual clothing that’s definitely bringing sexy back, we curate our collections for strong-minded individuals who love turning heads and standing out from the crowd.
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Show us YOUR style! Be Facebook FAMOUS!
Send a pic to [email protected] of you wearing your WhatLovely purchase to get 5% of your last order reimbursed. Plus if you’re one of our lucky handpicked winners, we’ll give you a massive $25 off your next order!
- All customers who send a photo of themselves wearing their WhatLovely purchase will be entitled to a 5% reimbursement on their last order.
- WhatLovely will also select one or more customers to receive a discount code giving them $25 off their next order.*
- Competition winners will be contacted by email and must agree to post their photo on their own Facebook page for a minimum of 7 days, and tag @WhatLovely1 in it before the discount code will be sent.
- Posts using derogatory terms or language will be automatically disqualified.
- Winners also agree to let WhatLovely post any photos sent to us on our Facebook page.
- Winners will be chosen at our discretion.
- WhatLovely reserve the right to end this competition at any time.
- *Orders must be of $50 and above
Currently, we offer payment by the following methods:
- PayPal- We use the latest in encryption technology and do not have any access to your credit card or bank account details.
At WhatLovely, we know when you buy something online, you want to get your purchase as fast (and as cheaply) as possible. That’s why we offer FREE standard shipping! Please see below for details of our shipping policy.
Receiving time = Processing time + Shipping time.
- Processing time: 1-5 business days
- Shipping Time
- Standard Shipping: 8-15 business days (10 days on average), free shipping
- Expedited Shipping: 3-7 business days (5 days on average), + 10 USD for shipping
- For a successful delivery, we suggest entering your mobile number during checkout.
- Unsuccessful delivery due to no mobile number will not be compensated.
- If you refuse delivery and the parcel is returned to us, you will only be reimbursed with 50% of your payment. The parcel must have been received at our end before we will refund you.
If you have any questions please contact our customer service team at [email protected]
We endeavor to reply to all emails within 24 hours. Thank you for your patience and understanding.
RETURNS & EXCHANGES
30 Days Return/Exchange Guarantee
Thank you for shopping at WhatLovely.
We accept returns/exchanges within 30 days of receipt if you are not completely satisfied with the items you received. However please make sure that any item you return is in an as-new condition.
Simply drop us an email before returning anything and we will try our best to comply with your request.
What is Whatlovely’s Return/Exchange Policy?
1. Returns must be received in a new condition, unused, unworn, unwashed. If not, we reserve the right to reject the refund/exchange.
2. Return shipping fees are at your own expense.
3. We do not accept returned packages if you have not notified us beforehand.
4. We do not accept packages that are returned using a COD service.
5. We do not accept returns of swimwear, lingerie or pierced earrings.
6. Do NOT return items to the address on the package as we will not receive it and will, therefore, be unable to issue a refund/exchange.
What if an item is missing from my package?
In certain cases, we may have to split your order so that you can receive some items faster. Please contact us at [email protected] if you are missing any items as they may have been sent in another parcel. If an item IS missing, we will either send it to you separately as quickly as possible or if you prefer, refund you for that item.
What if my package was refused or undeliverable?
1. Please confirm with our customer service team the shipping address you entered when ordering.
2. If you moved home after shipping, or the courier/mailman could not gain access to your address, and you wish us to resend a returned parcel, you agree to cover shipping costs.
3. If you refuse delivery and the parcel is returned to us, you will only be reimbursed with 50% of your payment. The parcel must have been received at our end before we will refund you.
4. We will resend the order or refund you only once the original order is returned to us.
1. All orders canceled within 12 hours of purchase will be eligible for a full refund.
2. Refund requests will not be accepted if your order has been shipped.
- Email:[email protected]