Helpling Singapore Coupons

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Helpling Coupons Store FAQ's

How does Helpling work?

Helpling is a platform that connects you with trusted and vetted cleaning professionals for all your cleaning needs. Simply book a cleaner online or through the app, and the cleaner will come to your home at the scheduled time to provide the services you requested.

What services does Helpling offer?

Helpling offers a range of cleaning services, including regular home cleaning, deep cleaning, end of tenancy cleaning, and more. You can customize your cleaning session based on your specific requirements.

Are the cleaners background checked?

Yes, all cleaners on Helpling undergo a thorough background check to ensure they meet the platform's standards for professionalism and trustworthiness.

How do I pay for the cleaning services?

You can pay for the cleaning services securely online through the Helpling platform using various payment methods, including credit/debit cards and online payment gateways.

Can I reschedule or cancel a booking?

Yes, you can reschedule or cancel a booking through your Helpling account. However, make sure to check the platform's rescheduling and cancellation policies for any applicable fees.

Are there any deals or offers available on Helpling?

Yes, you can find exclusive deals and discounts for Helpling services on AskmeOffers. Check the latest promos and promo codes to save on your next cleaning session.

How do I leave feedback for the cleaner?

You can leave feedback for the cleaner through your Helpling account. Your reviews help maintain the quality of service and provide valuable insights for other users.

What happens if I am not satisfied with the cleaning services?

If you are not satisfied with the cleaning services, reach out to Helpling's customer support team, and they will assist you in resolving any issues or concerns you may have.

Is there a loyalty program for regular customers?

Helpling offers loyalty programs and rewards for regular customers. Check out AskmeOffers for any ongoing loyalty program details and exclusive deals for loyal users.

How far in advance do I need to book a cleaner?

It is recommended to book a cleaner in advance to secure your preferred time slot. However, you can also check for last-minute availability on the Helpling platform.

Can I request the same cleaner for recurring services?

Yes, you can request the same cleaner for recurring services if they are available. Building a relationship with a specific cleaner can enhance the cleaning experience.

Are cleaning supplies provided by the cleaner?

Most cleaners on Helpling bring their supplies. However, you can specify your requirements and whether you prefer the cleaner to use your supplies during the booking process.

How do I contact Helpling's customer support?

You can contact Helpling's customer support team through the platform's website or app. They are available to assist you with any queries or assistance you may need.

Are there environmentally friendly cleaning options available?

Yes, Helpling offers environmentally friendly cleaning options. You can request eco-friendly cleaning products or practices during the booking process.

Can I book additional services along with cleaning?

Yes, you can book additional services, such as laundry, ironing, and more, along with your cleaning session. Check the platform for the available add-on services.

What safety measures are in place during the COVID-19 pandemic?

Helpling has implemented strict safety protocols and guidelines to ensure the safety of both customers and cleaners during the COVID-19 pandemic. Be sure to follow the recommended safety measures during the cleaning session.

Are the cleaners insured?

Yes, all cleaners on Helpling are insured, providing an added layer of protection and security for both customers and cleaners in case of any unforeseen incidents.

Can I book cleaning services for commercial spaces?

Yes, Helpling offers cleaning services for commercial spaces, offices, and businesses. You can schedule a cleaning session based on your business needs.

How can I redeem a promo code on Helpling?

To redeem a promo code on Helpling, enter the code during the booking process or payment checkout. Keep an eye out for exclusive promo codes on AskmeOffers for additional savings.

Does Helpling offer gift cards or vouchers?

Yes, Helpling offers gift cards and vouchers that you can purchase and gift to friends or family members. Check the platform for more details on gift card options.

What are the operating hours for Helpling services?

Helpling's services are available during specific operating hours. You can check the platform for the service hours and available booking slots.

Can I request specific cleaning tasks during a session?

Yes, you can request specific cleaning tasks or areas to focus on during a cleaning session. Communicate your requirements to the cleaner at the beginning of the session.

How do I prepare for a cleaning session?

Prior to the cleaning session, ensure that the area to be cleaned is clutter-free and accessible to the cleaner. Remove any valuable items or sensitive documents for security purposes.

Can I book a cleaner for a one-time cleaning session?

Yes, you can book a cleaner for a one-time cleaning session if you have specific cleaning needs or require deep cleaning services. The platform offers flexibility in booking options.

Are there any restrictions on the areas covered by Helpling services?

Helpling services are available in specific areas. Check the platform for the service coverage and availability based on your location.

Do I need to be present during the cleaning session?

It is not necessary to be present during the cleaning session. However, it is recommended to be available at the beginning and end of the session to discuss specific requirements with the cleaner.

How soon can I expect a response from customer support?

Helpling's customer support team aims to respond to queries and concerns promptly. You can expect a response within a reasonable timeframe based on the nature of your inquiry.

Can I schedule recurring cleaning services on specific days?

Yes, you can schedule recurring cleaning services on specific days of the week or month based on your preferences. The platform offers recurring booking options for convenience.

Are there any age restrictions for booking Helpling services?

Helpling services are available to users of legal age. Ensure that you meet the platform's age requirements before booking any cleaning services.

How can I provide special instructions to the cleaner?

You can provide special instructions or requests to the cleaner during the booking process or communicate them directly at the beginning of the cleaning session. Clear communication ensures your specific needs are addressed.