Aliexpress Launches 90-days Buyer Protection Policy

Aliexpress, the online shopping platform, has launched a new 90-days Buyer Protection Policy to make the online shopping experience more secure and convenient for its customers.

The new policy ensures that buyers receive their orders on time, and in the expected condition as described by the seller. If not, customers can now request a refund or return the product within 90 days of purchase.

This new feature highlights the company’s commitment to providing a safe and enjoyable shopping experience for its customers worldwide.

What is 90-days Buyer Protection Policy?

Aliexpress 90-days Buyer Protection Policy is a feature that allows buyers to claim a refund or return products within 90 days of purchase if they do not receive their orders on time or if the product is not as described, defective or damaged.

In case of disputes, Aliexpress ensures that the buyers are protected by providing a secure and transparent process for resolving issues, thereby increasing customer trust and loyalty.

How does it work?

To benefit from this new feature, buyers need to follow some simple steps.

  • Open a dispute within the 90 day period from the purchase date.
  • Provide evidence such as photos or videos to support the dispute claim.
  • Wait for the seller’s response and Aliexpress intervention if required.
  • Receive a refund or return the product based on the final solution.

The process is simple, transparent, and fair, giving buyers the confidence to shop online and expect protection from Aliexpress.

Why is this important for Aliexpress?

The online marketplace industry is growing rapidly, and with it comes a growing concern for security and consumer protection.

By implementing the 90-days Buyer Protection Policy, Aliexpress is strengthening its commitment to providing excellent customer service while ensuring that buyers are protected and confident while shopping on the platform.

With improved customer experience, increased trust, and loyalty, Aliexpress aims to consolidate its position as one of the leading e-commerce platforms globally.


The new 90-days Buyer Protection Policy by Aliexpress builds upon the company’s reputation for providing an excellent online shopping experience for its customers. The policy is designed to offer buyers increased assurance and trust while shopping on the platform, thereby positioning Aliexpress for continued growth in the e-commerce sector.

By A Akshita 6 Min Read
Last updated: July 05, 2022

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