Merchant Reviews

Does Aliexpress Offer Free Returns?

By Patel Himani 6 Min Read
Last updated: June 24, 2022


If you're unhappy with an item you've bought from Aliexpress, there's a good chance you can get a full refund. In this article, we'll outline the process for requesting a return and explain some of the applicable terms and conditions. No one enjoys returning something they've just bought, but it's something that we all have to do from time to time. Sometimes, things don't work out as planned, and we need to return our purchase. Thankfully, online retailer Aliexpress offers free returns on most of its products. All you need to do is follow the simple steps outlined on the website. If you've ever shopped on Aliexpress, chances are you've had to deal with returns at some point. Whether you bought something that didn't fit or it just didn't work out, Aliexpress offers a hassle-free return policy that lets you get your money back hassle-free.

What is Aliexpress?

Aliexpress is a Chinese e-commerce giant offering customers free and easy returns. Aliexpress has a wide range of products, including fashion, home decor, electronics, and more. Customers can browse through products and make purchases without ever leaving the site. Aliexpress also has a wide selection of verified sellers, so shoppers can be sure they're buying from reputable sellers. Aliexpress makes it easy for customers to return products if they don't like them or are defective. Returns are processed within 24 hours, and customers can receive a full refund or exchange their product for another. Aliexpress is an excellent resource for finding unique and hard-to-find products. It also offers competitive prices, making shopping on Aliexpress a great option if you want to save money. Aliexpress is one of the largest online marketplaces in the world. It has more than 200 million active users worldwide.

What to Remember when placing an order?

If you're anything like me, you've probably ordered something on aliexpress at least once. Aliexpress is one of my favorite online shopping sites because of its vast selection, and the prices are unbeatable. Unfortunately, there are a few things to keep in mind when placing an order: - Always read the product description carefully before making your purchase. There may be specific instructions for assembling or using the product, and if you don't follow these instructions, you could end up with a broken or defective product. - Be aware of the shipping time frames. Most products on aliexpress ship within 48 hours, but occasionally there can be delays due to high demand. Make sure you're willing to wait for your order before placing it. - Always check the return policy before ordering anything. Many items on aliexpress come with a 30-day return policy, but some products have no return policy. Make sure you know what you're getting into before purchasing.

When should you return an item on Aliexpress?

If you have a problem with an item you've purchased on Aliexpress, the best way to solve it is to contact the seller first. If that doesn't work, you can file a claim with Aliexpress's customer service. Unfortunately, if you don't like the item you received, there's no guarantee that Aliexpress will offer you a refund. In that case, you should consider returning the item. Here are some guidelines to follow: -Make sure the product you've received is defective. If it isn't, your only recourse may be to dispute the charge on your credit card or bank account statement. -If your product has physical damage, try to take pictures of the damage before and after taking the product apart to prove that it was damaged during shipment. -If you have a warranty or return policy from the product manufacturer, always follow it first. If that doesn't work, then try contacting Aliexpress's customer service. -Be sure to package your returned product well to avoid any damage during shipping.

How to return an item on Aliexpress?

If you're not happy with your purchase on Aliexpress, there are a few things you can do to get a refund or exchange. Most orders ship within 1-7 business days, and the process is pretty simple. Here's how to go about it: 1. Order confirmation email: This is the first step in the return process, and you'll receive an email from Aliexpress with instructions on how to proceed. Make sure to keep your order confirmation email as proof of purchase, as Aliexpress may ask for it during the return process. 2. Log into your account: If you've already logged into your Aliexpress account, proceed to step 3. If not, click on "My Account" in the upper left corner of the homepage and enter your login information. You'll then be able to view all of your orders and reviews. 3. Activate your return: Once you have logged into your account and confirmed that you'd received the order confirmation email, click on "Returned Items" in the main menu and activate your return. This will allow you to upload a scan of the original invoice or packing slip (depending on the product)and begin the return process. 4. Follow the instructions: Once you have activated your return, Aliexpress will send you further instructions on how to complete the return process. The most important thing to remember is to package your return carefully and include all the original paperwork and items with your purchase. If you have any questions or issues returning an item on Aliexpress, contact customer support.

When does Aliexpress offer free returns?

Aliexpress offers free returns for most items within 30 days of purchase. However, there are a few exceptions, including digital products and items that have been personalized or customized.

How Do I Contact Aliexpress About a Return?

If you have any issues with a purchase you've made on Aliexpress, it's essential to know how to get in touch with the platform to resolve the issue. Here are some tips on how to do just that:
  • First, make sure you have an Aliexpress account and log in. If you don't already have one, sign up for a free account at Once logged in, go to the "My Orders" page and find your order. You can also search for your order by its SKU (stock number).
  • Next, click on the "Return Policy" link under the "Details" column of your order's details page. This will take you to a page where you can find more information about Aliexpress's return policy.
To initiate a return, first, check to see if your item is eligible for a return. If it isn't, follow these steps:
  • Click on the "Not Eligible For Return" link next to your item's title on the "Return Policy" page. This will take you to a page where you can see if your item is eligible for returns based on its condition.
  • If your item is eligible for a return, click on the "Return" link. This will take you to a page where you can enter your order number, the email address used when you made your purchase and the reason for your return.
  • Click on the "Submit Return Request" button at the bottom of the page. This will send an email to Aliexpress's Customer Service team with your request information.
  • Aliexpress will review your return request and process it as quickly as possible. You will receive an email notification once your return has been processed.

What happens if I don't use the returned items?

If you don't use the returned items, Aliexpress will take them back and refund your money.

Can I Get a Refund for an Item I Received on Aliexpress?

Aliexpress is a great place to find deals on items you may need or want, but be aware that there are some things you can't get a refund for. Items that can't be returned include digital products and items that have been used. Some things you can get a refund for include items that are defective or are not what you ordered. You can also get a refund if your product is not as described. Read the product's description carefully and contact Aliexpress if you have any questions. If you have a problem with your purchase, they will work with you to resolve it. Before you purchase on Aliexpress, be sure to read the seller's policies and reviews. You can also use the Aliexpress Refunds & Returns Center to find out more about getting a refund for an item you've bought.

What are the conditions for returning an item on Aliexpress?

Aliexpress offers free returns for most items, with the following exceptions: -Items that are custom-made or have a customization fee of more than $30: -Items that are defective or do not meet the seller's description: -Items that are returned because the buyer did not receive the item they ordered: -Items that have been used, damaged, or altered in any way: -Items are returned more than 30 days after the buyer receives them. To return an item, the buyer must follow these steps:
  • Contact the seller to ask for a return authorization number. After verifying the buyer's information, the seller will provide the return authorization number.
  • Please pack the items carefully and send them to the seller using the return shipping label provided by the seller.
  • The buyer is responsible for any customs fees incurred when returning the item.
  • The buyer is not allowed to return the item if it is damaged or does not meet the seller's description.
  • The buyer is allowed to return the item only once.
  • If the buyer decides not to return the item, they will have to pay the return shipping cost.
  • If the buyer returns an item and does not receive a refund, they will have to pay the seller for their original purchase.

What are the Aliexpress refund conditions?

If you are unsatisfied with your purchase on aliexpress, you can always return or exchange it. The process of returning or exchanging an item is simple and easy. Here are the refund conditions for aliexpress:
  • You have 14 days to return an item from the date you received it.
  • If the item is defective, you have 30 days to return it and get a full refund.
  • All other returns are subject to a 15% restocking fee.
  • You can also get a refund for items you've sold, but only if the buyer does not buy them.
All of these conditions can be found on the returns page on the aliexpress website. Aliexpress customers should be aware that not all products are eligible for a refund or an exchange. In particular, products that have been damaged in transit, are not as described, or do not match the customer's order are not eligible for a refund or an exchange.

How to Make a Claim for a Returned Item on Aliexpress?

If you've ever had to claim an item purchased from Aliexpress, then you know that the process is a little more complicated than just sending the product back. In this article, we'll outline the steps you need to take to make a claim and hopefully avoid having to go through this process in the first place.
  • When making a return on Aliexpress, you'll need to find your order number first. This can be found on the Order Details page of your account, under the "Order ID" heading. Once you have your order number, head over to the Returns section of your account and click on "Make a Claim."
  • On the next page, you'll be asked to provide basic information about your return. This includes your order number, the type of product you're returning (for example, computer hardware), and whether you would like a refund or an exchange. If you only want a refund, please note that Aliexpress will not refund any shipping costs associated with your return.
  • Once you've filled out all the required information, click "Next." On the next page, you'll be asked to provide a photo of the product you're returning. This is important as Aliexpress will need to verify that the product you're returning is the exact product you initially purchased.
  • Once you've uploaded your photo, click on "Next." On the next page, you'll be asked to explain why you're returning the product briefly. This is optional but can help Aliexpress understand why you reject the product.
  • Finally, click on "Submit Claim." Aliexpress will then review your return and either approve or reject it. If your return is approved, Aliexpress will refund you the product's purchase price and send you the original shipping box back.
Hopefully, following these steps will help you avoid having to go through the hassle of making a return on Aliexpress. If you need to make a claim, don't hesitate to contact customer support for more information.

What are the returns policies for Aliexpress?

Aliexpress offers a free returns policy for all products sold on the site. This means you can return any product you purchase on the site for a full refund within 14 days of receipt. Follow the instructions provided when you make your purchase to initiate a return. If you have any questions about returning a product, don't hesitate to contact aliexpress customer service. Important notes about Aliexpress's returns policy:
  • All returns must be unused and include all original packaging and materials.
  • Items that have been used or altered are not eligible for a refund.
  • Any taxes or shipping costs paid with the original purchase are not refundable.
  • Items returned as defective will be eligible for a full refund, including shipping costs.
  • If the defect is due to our error, only the cost of the item will be refunded, and we will cover the cost of shipping it back to you.
  • If you are unsatisfied with your purchase, you may return it for a full refund within 14 days of receipt. Follow the instructions provided when you make your purchase to initiate a return.
  • Aliexpress offers a 30-day money-back guarantee for all products. If a product isn't as advertised, the customer can return it for a full refund, minus the shipping cost. Aliexpress also offers free returns for online orders over $50.

What are the refund and exchange policies for Aliexpress?

Aliexpress offers a refund and exchange policy for customers. If you are unsatisfied with your purchase, you can get a refund within seven days. The only exception to this policy is if the product has been used or damaged. If you want to exchange the product, you must do so within 14 days of the purchase. Aliexpress offers a limited number of refunds and exchanges for particular items. If you are unsatisfied with your purchase, you can return the item within 14 days for a full refund or exchange the item for something different. Aliexpress also offers a money-back guarantee for its products. If there is a problem with the product, you can get a refund or exchange it. Please note that there are some exceptions to these benefits. For example, if the item you have received is damaged or not as described, you may not be able to return it. Additionally, some products can only be returned if they are in the same condition they were when you received them.

What are the benefits of returning items on Aliexpress?

If you are unsatisfied with your purchase on Aliexpress, there are a few benefits to returning items.
  • First of all, returns are free for most items.
  • Secondly, Aliexpress offers a quick and easy return process.
  • Last but not least, Aliexpress guarantees a refund if your returned item is not as advertised.

What are the risks of not returning items on Aliexpress?

There are a few risks associated with not returning items on Aliexpress.
  • If you don't have a receipt, the seller can't help you if something goes wrong with the product.
  • If you return an item and don't have the original packaging, the seller can't refund your purchase.
  • And lastly, if you return an item and it's damaged or doesn't match the description, the seller can refuse to refund your purchase or even send you the wrong product.
  • So it's essential to read reviews, compare prices, and be aware of all the risks before purchasing on Aliexpress.

What are the benefits of using Aliexpress?

Some of the benefits of using aliexpress include the following: -Access to a large selection of products: Aliexpress has a wide variety of products available, including items for sale from small businesses and individual sellers. This selection allows you to find what you're looking for quickly and easily. -Low prices: Aliexpress often offers lower prices than similar products on other online shopping platforms. This makes it an excellent option for budget-conscious shoppers. - Quick shipping: Aliexpress often ships items within days of ordering them, which is excellent news if you're in a hurry. - Safe and secure checkout: Aliexpress takes security seriously, so your data is always safe when shopping on the platform. Aliexpress is a Chinese online retailer that offers consumers various products at competitive prices. The site offers free returns, making it a popular choice for customers who want to try out a product before buying it. Aliexpress also offers fast shipping, which is great for customers who need their products quickly.


There are several reasons people buy products from Aliexpress, one being Aliexpress deals and coupons. If you're shopping on aliexpress and have a question or issue with your purchase, it may be worth considering returning the product instead of just sending it back to the company. Aliexpress offers several different return policies, so read through them before submitting your return. In most cases, you will only need to pay for shipping once your product has been received and inspected by aliexpress. Yes, Aliexpress offers free returns. However, you must read the terms and conditions carefully before returning anything. Here are the main points to keep in mind when it comes to returning items on Aliexpress: -You have 14 days from the day you receive your goods to return them if they are unused and in their original condition. -If you change your mind about an item after receiving it, you can always send it back for a full refund, but you will need to pay the shipping costs both ways. -Any products that are damaged or not as described during shipment cannot be returned for a refund.

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