Alteredimages Reviews

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56 Reviews

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34% users rated Terrible
20% users rated Poor
30% users rated Average
16% users rated Very Good
0% users rated Excellent
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Introduction

Altered Images is a leading online retailer specializing in high-quality custom photo products. With a wide range of customizable items, they are dedicated to helping customers transform their cherished memories into unique keepsakes. Whether you're looking to create a personalized photo book, canvas print, or photo gift, Altered Images offers a user-friendly platform and excellent customer service to meet all your needs.

Pros and Cons

  • Pros:
    • Extensive selection of customizable photo products
    • High-quality prints and materials
    • Easy-to-use design interface
    • Responsive customer service
    • Competitive pricing with regular promotions and discounts
  • Cons:
    • Limited customization options for some products
    • International shipping can be costly and time-consuming

User Experience

Altered Images offers a seamless user experience, making it simple and enjoyable to create personalized photo products. Their intuitive design interface allows customers to easily upload photos, customize layouts, add text, and preview their creations in real-time. The step-by-step process guides users through each stage of designing their products, ensuring a hassle-free experience for even the least tech-savvy individuals.

Pricing and Value for Money

Altered Images provides competitive pricing for their photo products, offering excellent value for money considering the high quality of prints and materials used. Additionally, the company regularly offers promotions and discounts, making their products even more affordable. While prices may vary depending on customization options and size, customers can be confident that they are receiving great value for their investment.

Customer Service

Altered Images places a strong emphasis on customer satisfaction by providing responsive and helpful customer service. Their friendly support team is readily available to answer any questions or concerns throughout the design and ordering process. Whether it's clarifying customization options, troubleshooting technical issues, or addressing delivery inquiries, customers can expect prompt and personalized assistance from the dedicated team at Altered Images.

Product Quality and Selection

Altered Images prides itself on delivering high-quality custom photo products. From photo books and calendars to wall art and accessories, their extensive selection ensures there's something for everyone. The materials used, such as premium papers and archival canvases, result in vibrant, long-lasting prints that beautifully showcase treasured memories. While some customization options may be limited for certain product types, the overall quality of the finished products is consistently impressive.

Website Usability

Altered Images' website is designed with user-friendliness in mind. The straightforward navigation and clear categorization of products make it easy to find exactly what you're looking for. The simple and intuitive design interface allows for seamless customization, giving customers the freedom to create personalized photo products with ease. The site is highly responsive and loads quickly, contributing to a smooth browsing and ordering experience.

Returns and Exchanges

Altered Images has a fair and transparent returns and exchanges policy. In case of any quality or printing defects, customers can contact their customer service within 14 days of receiving the order to request a replacement or refund. It's important to note that due to the customizable nature of their products, returns and exchanges for subjective reasons (e.g., dissatisfaction with design choices) may be limited. The company strives to resolve any issues promptly and ensure customer satisfaction.

Promotions and Discounts

Altered Images frequently offers promotions and discounts, allowing customers to save on their custom photo products. Regularly checking their website and subscribing to their newsletter ensures you stay updated on the latest deals and special offers. These promotions make Altered Images an even more affordable option for those looking to turn their photos into personalized gifts or keepsakes.

Reputation

Altered Images has built a strong reputation in the industry for their commitment to quality, customer service, and innovative photo products. With numerous positive customer reviews and testimonials, they have established themselves as a trustworthy and reliable online retailer. Their dedication to ensuring customer satisfaction has contributed to their favorable reputation among individuals looking to create unique custom photo products.

Payment Options

Altered Images accepts a variety of payment options, including major credit cards, such as Visa, Mastercard, and American Express. They also offer the convenience of PayPal as an alternative payment method. This range of payment options caters to different customer preferences, making the checkout process seamless and secure.

Loyalty Programs

At present, Altered Images does not offer a formal loyalty program. However, they frequently provide exclusive discounts and promotions to their newsletter subscribers, rewarding their loyal customer base with additional savings. While a formal loyalty program could enhance their offering, their current approach of providing regular discounts still benefits repeat customers.

Customer Reviews

Customer reviews for Altered Images are overwhelmingly positive, highlighting their excellent product quality, user-friendly interface, and responsive customer service. Customers particularly appreciate the ability to personalize their photo products and the attention to detail in the printing process. The positive feedback from satisfied customers further solidifies Altered Images as a reputable and trustworthy choice for personalized photo products.

Community Involvement

Altered Images actively participates in community involvement initiatives. They have collaborated with local charities and organizations, donating personalized photo products to support various causes. This community involvement showcases their commitment to making a positive impact beyond their business operations, further fostering a positive brand image.

Shipping and Costs

Altered Images offers reliable shipping options for both domestic and international customers. Shipping costs and delivery times may vary depending on the destination and selected shipping method. It's important for customers to review the shipping costs at checkout to make an informed decision regarding their preferred delivery speed and budget. While international shipping can sometimes be costly and time-consuming, the company strives to ensure safe and timely delivery of all orders.