Introduction
Altitude Sports is a Canadian online retailer that specializes in outdoor clothing and equipment. Established in 1999, the company has built a reputation for providing high-quality products from top brands such as The North Face, Patagonia, Arc'teryx, and Salomon. Altitude Sports has a broad range of products, including jackets, pants, shoes, backpacks, and accessories for men, women, and kids.
Pros and Cons
Pros:
- Wide selection of top-quality products from leading brands.
- Fast and reliable shipping across Canada.
- Responsive and helpful customer service.
- Frequent promotions and discounts.
- Eco-friendly initiatives.
Cons:
- Products can be pricey compared to other retailers.
- No free shipping or returns.
User Experience
Altitude Sports' website is easy to navigate, with clear categories and filtering options. The site also has a helpful blog and guides section, with informative articles and videos about outdoor activities and gear. The checkout process is seamless, and customers can create an account to track orders and receive updates.
Pricing and Value for Money
Altitude Sports' products can be pricey, but the quality justifies the cost. The company offers a range of promotions and discounts throughout the year, such as seasonal sales and rewards programs. The site's product pages provide detailed descriptions and specifications, allowing customers to make informed purchasing decisions.
Alternatives
Other online retailers that offer outdoor clothing and equipment include REI, Moosejaw, and Backcountry.
Customer Service
Altitude Sports offers responsive and helpful customer service, with a variety of contact options such as phone, email, and live chat. The company also has a helpful FAQ section that answers common questions about shipping, returns, and products.
Product Quality and Selection
Altitude Sports' products are of high quality, with a broad selection of top brands and styles. The site's product pages provide detailed information about each item, including materials, sizing, and features. The company also offers eco-friendly products and initiatives, such as recycled materials and energy-efficient packaging.
Website Usability
Altitude Sports' website is user-friendly, with clear categories and intuitive navigation. The site's search function is reliable, and the product pages have detailed descriptions and images. The site also loads quickly, making browsing and purchasing easy.
Returns and Exchanges
Altitude Sports has a straightforward returns and exchange policy. Customers can return or exchange items within 90 days of purchase, as long as they are unused and in their original packaging. The company provides a pre-paid return label, but customers are responsible for shipping costs.
Promotions and Discounts
Altitude Sports offers a range of promotions and discounts throughout the year, such as seasonal sales and rewards programs. Customer can also use discount codes at checkout to receive additional savings.
Reputation
Altitude Sports has a strong reputation for providing high-quality products and excellent customer service. The company has won several awards for its eco-friendly initiatives and has a loyal customer base.
Payment Options
Altitude Sports accepts a variety of payment options, including credit cards, PayPal, and gift cards. The site uses SSL encryption to ensure secure transactions.
Loyalty Programs
Altitude Sports has a loyalty program called Altitude Sports Club, which offers members exclusive promotions, free shipping, and other benefits.
Customer Reviews
Altitude Sports has positive customer reviews on various platforms such as Trustpilot and Google Reviews. Customers praise the quality of products, responsive customer service, and fast shipping times.
Community Involvement
Altitude Sports is involved in various eco-friendly initiatives, including a program that plants a tree for every order over $200. The company also supports various outdoor organizations and events.
Shipping and Costs
Altitude Sports offers fast and reliable shipping across Canada, with standard and express options. Shipping costs vary depending on the order total and location, with no free shipping options.
