Altitude-sports User Reviews
133
Total User Ratings3/5
Final VerdictUsers Voice for Altitude-sports
7% users rated Poor
0% users rated Average
1% users rated Very Good
37% users rated Excellent
Rate Altitude-sports Coupons Store
| Nov 2022 | 5 | 4.5 | 2.8 | 2 | 3.9 | 3 |
|---|---|---|---|---|---|---|
| Dec 2022 | 2.5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 4.8 | 3.4 | 5 | 3.1 | 5 |
| Feb 2023 | 1.5 | 5 | 5 | 1.8 | 5 | 1.8 |
| Mar 2023 | 1.3 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Altitude-sports Review by Aisha Bachlani
Introduction
Altitude Sports is a Canadian online retailer that specializes in outdoor clothing and equipment. Established in 1999, the company has built a reputation for providing high-quality products from top brands such as The North Face, Patagonia, Arc'teryx, and Salomon. Altitude Sports has a broad range of products, including jackets, pants, shoes, backpacks, and accessories for men, women, and kids.Pros and Cons
Pros:- Wide selection of top-quality products from leading brands.
- Fast and reliable shipping across Canada.
- Responsive and helpful customer service.
- Frequent promotions and discounts.
- Eco-friendly initiatives.
- Products can be pricey compared to other retailers.
- No free shipping or returns.
User Experience
Altitude Sports' website is easy to navigate, with clear categories and filtering options. The site also has a helpful blog and guides section, with informative articles and videos about outdoor activities and gear. The checkout process is seamless, and customers can create an account to track orders and receive updates.Pricing and Value for Money
Altitude Sports' products can be pricey, but the quality justifies the cost. The company offers a range of promotions and discounts throughout the year, such as seasonal sales and rewards programs. The site's product pages provide detailed descriptions and specifications, allowing customers to make informed purchasing decisions.Alternatives
Other online retailers that offer outdoor clothing and equipment include REI, Moosejaw, and Backcountry.Customer Service
Altitude Sports offers responsive and helpful customer service, with a variety of contact options such as phone, email, and live chat. The company also has a helpful FAQ section that answers common questions about shipping, returns, and products.Product Quality and Selection
Altitude Sports' products are of high quality, with a broad selection of top brands and styles. The site's product pages provide detailed information about each item, including materials, sizing, and features. The company also offers eco-friendly products and initiatives, such as recycled materials and energy-efficient packaging.Website Usability
Altitude Sports' website is user-friendly, with clear categories and intuitive navigation. The site's search function is reliable, and the product pages have detailed descriptions and images. The site also loads quickly, making browsing and purchasing easy.Returns and Exchanges
Altitude Sports has a straightforward returns and exchange policy. Customers can return or exchange items within 90 days of purchase, as long as they are unused and in their original packaging. The company provides a pre-paid return label, but customers are responsible for shipping costs.Promotions and Discounts
Altitude Sports offers a range of promotions and discounts throughout the year, such as seasonal sales and rewards programs. Customer can also use discount codes at checkout to receive additional savings.Reputation
Altitude Sports has a strong reputation for providing high-quality products and excellent customer service. The company has won several awards for its eco-friendly initiatives and has a loyal customer base.Payment Options
Altitude Sports accepts a variety of payment options, including credit cards, PayPal, and gift cards. The site uses SSL encryption to ensure secure transactions.Loyalty Programs
Altitude Sports has a loyalty program called Altitude Sports Club, which offers members exclusive promotions, free shipping, and other benefits.Customer Reviews
Altitude Sports has positive customer reviews on various platforms such as Trustpilot and Google Reviews. Customers praise the quality of products, responsive customer service, and fast shipping times.Community Involvement
Altitude Sports is involved in various eco-friendly initiatives, including a program that plants a tree for every order over $200. The company also supports various outdoor organizations and events.Shipping and Costs
Altitude Sports offers fast and reliable shipping across Canada, with standard and express options. Shipping costs vary depending on the order total and location, with no free shipping options.Altitude-sports Recent User Reviews
Duration
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Reviewer Name: Guillaume
Review Submission Date: 2023-02-11
Review Title: Worse Return policy.
Review Submission Date: 2023-02-11
Review Title: Worse Return policy.
Review Description: Worse Return policy.They gave me credits for a mistake they made on an order. I then bought something else with that credit and used out of pocket money to fill the bill. I ended up wanting to return the item and They didn't refund the credits. This was an absolute waste of time and their mistake was never fixed in the end.
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Reviewer Name: Sean McFarland
Review Submission Date: 2023-01-31
Review Title: Agonizingly slow return policy that…
Review Submission Date: 2023-01-31
Review Title: Agonizingly slow return policy that…
Review Description: Agonizingly slow return policy that only benefit's them. Ordered a item with inaccurate product picture and now it will take a month to get my money back. Last time dealing here.Will reorder elsewhere.
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Reviewer Name: Ryan Chieduch
Review Submission Date: 2023-01-19
Review Title: This company is a joke
Review Submission Date: 2023-01-19
Review Title: This company is a joke
Review Description: This company is a joke. Never received items worth $600 and after 8 weeks, still no reply from customer service. I had to launch a dispute with PayPal.
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Reviewer Name: Dan
Review Submission Date: 2023-01-16
Review Title: Terrible Return Policy
Review Submission Date: 2023-01-16
Review Title: Terrible Return Policy
Review Description: This company has no physical locations and will only accept returns via courier. They charge you $10 for a return and reserve the right to refuse any return at their discretion. Even if the product is returned in perfect condition they will refuse it if the packaging is damaged in any way. Returns department only communicates via eml. Horrible experience.
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Reviewer Name: Nate
Review Submission Date: 2023-01-11
Review Title: Be very careful ordering from this…
Review Submission Date: 2023-01-11
Review Title: Be very careful ordering from this…
Review Description: Be very careful ordering from this site. I returned a $600 jacket in December and was only partially refunded. They have not answered my emails or txts since. Their customer service is absolutely atrocious. No assistance or answers. I have had to dispute it with my bank because Altitude Sports has not given me any assistance what so ever to resolve this issue. Also watch out because they charge you double tax sometimes. So pay attention to your order total if you use this site.
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Reviewer Name: JP
Review Submission Date: 2022-12-26
Review Title: AVOID AT ALL COST
Review Submission Date: 2022-12-26
Review Title: AVOID AT ALL COST
Review Description: AVOID AT ALL COST! Never buy from this company. I ordered over a month before christmas and they never shipped it. Called 4 times and their customer service is terrible
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Reviewer Name: Chris
Review Submission Date: 2022-12-24
Review Title: They lie about price matching! Slow delivery
Review Submission Date: 2022-12-24
Review Title: They lie about price matching! Slow delivery
Review Description: Bought a jacket from them. Saw it advertised for less on their partner site. Asked them to price match and they declined. Slow delivery. Slow to respond. And they do not price match as advertised. NEVER AGAIN!
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Reviewer Name: Janson Brown
Review Submission Date: 2022-12-21
Review Title: Great variety of items and good prices…
Review Submission Date: 2022-12-21
Review Title: Great variety of items and good prices…
Review Description: Great variety of items and good prices on a boxing day. Without the promotion it's a bit overprices in my opinion
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Reviewer Name: Jason Smith
Review Submission Date: 2022-12-13
Review Title: They bent and folded items from my…
Review Submission Date: 2022-12-13
Review Title: They bent and folded items from my…
Review Description: They bent and folded items from my order to fit into the delivery box disfiguring and ruining the appearance of the product packaging intended as a gift this Christmas for family members. All this to save a few dollars on shipping to use a smaller box than what was required to properly accommodate the size of my items.
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Reviewer Name: Nadine G
Review Submission Date: 2022-12-13
Review Title: Defect boots, no refund for shipping
Review Submission Date: 2022-12-13
Review Title: Defect boots, no refund for shipping
Review Description: I ordered boots, order arrived quickly, but boots were defect. I had ordered 3 pairs (2 for my kids, same boots as last year but larger size, plus my own). All boots had poorly stitched and clumpy lining, so clumpy that they were impossible to wear. I sent the boots back, Altitude Sports refunded the amount minus the shipping. Why should I cover the shipping for defect boots??Customer service don't appear to care about small amounts like shipping. In any case they've just lost a customer. Will not buy there again.
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