Users Voice for Aosom

73% users rated Terrible
1% users rated Poor
0% users rated Average
3% users rated Very Good
23% users rated Excellent
Pie Chart Review Representation for Aosom
Aosom Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Sep 2019

Last updated by on 05 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Oct 2022 5 1.4 1 2 4.2 5
Nov 2022 5 1.1 5 1 3.9 3.5
Dec 2022 5 5 3 5 5 5
Jan 2023 1 1.3 5 1 3.1 2.8
Mar 2023 1.5 5 1 5 5 5
Line Chart for Rating of peer stores

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Detailed Aosom Review by

Introduction

Aosom.com is an online retailer that specializes in home goods, outdoor and fitness equipment, pet supplies, and more. The company was founded in 2009 and has since grown into one of the leading e-commerce players in North America. With a wide selection of products and competitive prices, Aosom.com is a popular choice for shoppers looking to tackle their home improvement, fitness, and pet needs.

Pros and Cons

Pros:
  • Wide selection of products in various categories
  • Competitive prices with frequent promotions and discounts
  • User-friendly website with easy navigation
  • Positive customer reviews for product quality and customer service
  • Multiple payment options, including financing and PayPal
Cons:
  • Not all products have detailed descriptions or specifications
  • Shipping can take longer than expected for some items
  • Returns and exchanges can be complicated and time-consuming

User Experience

Aosom.com has a user-friendly website with easy navigation and search functionality. Users can easily find what they are looking for and filter products by category, price, and rating. The website also has a product review section where shoppers can read feedback from other customers before making a purchase. Overall, the user experience on Aosom.com is positive and straightforward.

Pricing and Value for Money

Aosom.com offers competitive pricing across its product selection. The company frequently runs promotions, discounts, and flash sales to help shoppers save even more money. While some items may be priced higher than other retailers, the website's selection and unique products make it a valuable option for shoppers looking for something specific.

Alternatives

Some top alternatives to Aosom.com include:
  • Amazon - offers a vast selection of products and fast shipping
  • Wayfair - specializes in home goods and furniture
  • Walmart - offers a wide variety of products at competitive prices
  • The Home Depot - specializes in home improvement and outdoor equipment

Customer Service

Aosom.com has a dedicated customer service team that is available to assist customers with any issues or concerns they may have. Users can contact the company via phone, email, or live chat for quick support. The company's customer service team has received positive feedback from customers for their helpfulness and professionalism.

Product Quality and Selection

Aosom.com offers a wide selection of products across different categories. The company takes pride in providing high-quality products and has received positive reviews from customers for their product quality. While the majority of products on the website are of good quality, some items may have lower quality than expected. It is recommended that buyers read reviews and product descriptions carefully before making a purchase.

Website Usability

Aosom.com has a user-friendly website that is easy to navigate. Users can browse products by category, price range, and rating. The website also features a search bar, making it easy to find specific products. The website is secure, and users can shop with confidence, knowing their information is protected.

Returns and Exchanges

Returns and exchanges for Aosom.com can be a complicated process. Customers must contact the company's customer service team to initiate a return or exchange request. The company's return policy varies depending on the product, and customers may be responsible for covering the return shipping costs. It is recommended that customers carefully read the return policy before making a purchase.

Promotions and Discounts

Aosom.com frequently runs promotions and discounts to help shoppers save money. Users can find current promotions and coupons on the company's website and social media channels. The company also offers a rewards program for customers to earn points and redeem them for discounts on future purchases.

Reputation

Aosom.com has a positive reputation in the e-commerce industry, with many customers praising the company for its quality products and excellent customer service. The company's website also features positive product reviews from satisfied customers.

Payment Options

Aosom.com accepts multiple payment options, including credit cards, PayPal, and financing through Affirm. Users can choose the payment method that works best for them and check out securely on the company's website.

Loyalty Programs

Aosom.com offers a rewards program that allows customers to earn points for purchases and redeem them for discounts on future purchases. The rewards program is a great way for customers to save money and receive exclusive offers.

Customer Reviews

Aosom.com features product reviews on its website, allowing customers to read feedback from other shoppers before making a purchase. The product reviews are helpful in providing insights into a product's quality and reliability.

Community Involvement

Aosom.com has a social media presence, where the company promotes its products, offers promotions, and engages with customers. The company also supports various charitable causes and events in the community.

Shipping and Costs

Aosom.com offers free shipping on most products. However, some products may require an additional shipping fee. The shipping time varies depending on the location and product type. Customers can track their orders online and receive updates via email or text message. Overall, the shipping process is reliable and efficient.

Conclusion

Aosom.com offers a wide selection of products across various categories, competitive pricing, and excellent customer service. The company's website is user-friendly, secure, and offers quick and easy checkout. While the returns and exchanges process may be complicated, overall, Aosom.com is a reliable and trusted e-commerce platform.

Aosom Recent User Reviews

User Rating

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Reviewer Name: C N D

Review Submission Date: 2022-12-27

Review Title: Outsunny 12' x 6' Aluminum Greenhouse…
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Review Description: Outsunny 12' x 6' Aluminum Greenhouse Polycarbonate Walk-in Garden Greenhouse Kit with Adjustable Roof Vent, Rain Gutter and Sliding Door for Winter, SilverBought in March and collapsed in Dec 2022. Time and $800 wasted.Do not buy, it won't last 1st winter in spite of their 5 star reviews. They won't allow me to post a review on their website. They say the system doesn't allow. Won't refund as it's past 90 days manufacturer's warranty. Save your time and money. Avoid.

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Reviewer Name: Angie Fry

Review Submission Date: 2022-10-31

Review Title: Absolutely awful
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Review Description: Absolutely awful. Ordered an office chair last December, over the last couple of weeks it has started to go down on its own. I contacted Aosom who told me it only had 6 months warranty and they could not order a part for it so now it is useless in less than a year.

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Reviewer Name: Kevin Pietranico

Review Submission Date: 2022-08-08

Review Title: Everything is cheaply made
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Review Description: Everything is cheaply made. Was told I would get a refund. Still waiting 3 weeks still have not received my refund. I was told “contact your bank or call Walmart” to figure out why I have not received my refund. Site is a fraud

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Reviewer Name: Cynthia Gonzalez

Review Submission Date: 2022-04-28

Review Title: No reply
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Review Description: Been trying to ask them what kind of assembly is needed for their exercise machine. All I got was a form letter three days later, which did not answer my question in any way.

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Reviewer Name: Madison Ogden

Review Submission Date: 2022-03-30

Review Title: This lot is cheaply made
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Review Description: This lot is cheaply made. My dog has broken out every single day since I’ve had it. The wire is flimsy, the tarp collected water every SINGLE time it rained, and it collected so much, one night the A-frame bars snapped. 10/10 Do not recommend.

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Reviewer Name: wut wut

Review Submission Date: 2021-10-21

Review Title: This company is a joke
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Review Description: I sent an email 3 hours after buying saying to cancel because it wouldn't arrive on time at the airbnb I was staying. They say they couldn't and ship it anyways even though I said to cancel the order 3 hours after buying they shipped anyways I ended up losing the money from this order. Nice.

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Reviewer Name: wut wut

Review Submission Date: 2021-10-21

Review Title: This company is a joke
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Review Description: I sent an email 3 hours after buying saying to cancel because it wouldn't arrive on time at the airbnb I was staying. They say they couldn't and ship it anyways even though I said to cancel the order 3 hours after buying they shipped anyways I ended up losing the money from this order. Nice.

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Reviewer Name: Jeffry Lotz

Review Submission Date: 2021-10-19

Review Title: This company is tops
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Review Description: This company is tops! Customer service is what customer service should be. Responding quickly to any problem and solving your issue immediately. I can't say enough. Other companies and people in general could learn from them. Thank you...

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Reviewer Name: Jeffry Lotz

Review Submission Date: 2021-10-19

Review Title: This company is tops
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Review Description: This company is tops! Customer service is what customer service should be. Responding quickly to any problem and solving your issue immediately. I can't say enough. Other companies and people in general could learn from them. Thank you...

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Reviewer Name: Tanu Bansal

Review Submission Date: 2021-10-02

Review Title: Ordered 2 swivel chairs from them
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Review Description: Ordered 2 swivel chairs from them. Got them at the cheapest rate on time.