As-garten Reviews

Voted Terrible (2/5)

694 Votes

62 Reviews

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In the Garden category

Pie-Chart Analysis

76% users rated Terrible
0% users rated Poor
0% users rated Average
18% users rated Very Good
6% users rated Excellent
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M Marlies Kuschel
43 days ago

Wir können nichts positives sagen. Leider

My evaluation for as-garten.de Wir haben Erdbeeren für über 60 Euro bestellt. Und einen Liefertermin Ende März vereinbart. Da unser Land, wo gepflanzt werden soll noch nicht fertig ist. Nun kommen die Pflanzen schon über einem Monat früher. Auf Emails wird erst geantwortet, als schon geliefert worden ist. Auf Anrufen wird gar nicht reagiert. Wir hatten schon mal bei denen bestellt, da waren die Pflanzen und Blumen sehr schlecht. Aber jeder sollte eine zweite Probability haben. Aber wir wurden wieder enttäuscht. Wir können additionally nichts positives mitteilen. Sehr schade
M Monika
128 days ago

Unbeatable Speed and Quality!

As a devoted customer of as-garten.de, I can't help but rave about the lightning-fast delivery and top-notch product quality. Although I did encounter some hiccups with the DHL delivery service, the team at as-garten.de jumped into action and swiftly resolved the issue to my satisfaction. I couldn't be happier with the outcome!
M Monika
128 days ago

Exemplary Service and Quality Products: A Testimonial for as-garten.de

Reflecting on my recent experience with as-garten.de, I am delighted to share my thoughts on their exceptional service and top-tier products. The speedy delivery of my order pleasantly surprised me, showcasing their commitment to customer satisfaction. However, a minor hiccup arose during the shipment process with DHL. Despite this initial setback, I was immensely impressed by the swift and effective resolution provided by the as-garten.de team. Navigating through any issue with the delivery service, their prompt response and proactive approach in resolving the matter truly highlighted their dedication to customer care. The quality of the products received exceeded my expectations, underscoring the attention to detail and commitment to excellence that as-garten.de upholds. In conclusion, my experience with as-garten.de not only met but surpassed my expectations. Their efficient service, combined with the superior quality of their offerings, has solidified my loyalty as a satisfied customer. I wholeheartedly recommend as-garten.de to anyone seeking a seamless shopping experience and top-notch products. Thank you, as-garten.de, for your outstanding service!
A Andreas Kaufmann
134 days ago

Exceptionally Customer-Friendly Service

When I first ordered from as-garten.de, I was amazed at how quickly they processed, packaged, and shipped my order. However, I encountered a reason to file a complaint, which was promptly and professionally addressed over the phone. The issue was swiftly resolved, leaving me extremely satisfied with the outcome. Kudos to the team for their exceptional customer service!
A Andreas Kaufmann
134 days ago

Exceptionally Customer-Friendly Service at as-garten.de

I recently had the pleasure of experiencing the exceptional customer service at as-garten.de. From the moment I placed my order to the swift processing, careful packaging, and speedy delivery, I was thoroughly impressed. However, I encountered an issue that required a complaint. To my delight, the team handled it with utmost professionalism when I reached out via telephone. They not only listened attentively but also swiftly resolved the issue. I couldn't be more pleased with the outcome. Kudos to the team for their stellar assistance!
A Andreas Kaufmann
134 days ago

Exceptional Customer Service Beyond Expectations

After placing an order on as-garten.de, I was pleasantly surprised by the swift processing, careful packaging, and speedy delivery of my items. However, I encountered a minor issue that required a complaint. The way the customer service team handled my concern over the phone was incredibly professional and efficient. They resolved the issue promptly, leaving me impressed with their dedication to customer satisfaction. I am truly grateful for their quick response and effective solution. A big thumbs up to the team for their outstanding service!
I Inja Schoof
141 days ago

Unkraut statt Pflanzen

After a disappointing experience with another plant supplier, I was hesitant to try again. But I'm so glad I found ! Their customer service and high-quality plants have completely won me over. I ordered a variety of plants, including some beautiful Hortensienphlox, and I was delighted with the care that had gone into packaging them. When I reached out with a query, their team was incredibly helpful and responsive—such a relief after my previous ordeal. The plants are thriving in my garden, and I couldn't be happier. I highly recommend to anyone in need of top-notch plants and exceptional service.
S S.E.
175 days ago

Zwei U-Form-Obstgehölze bestellt – Totholz bekommen

I ordered two U-shaped fruit trees. Both arrived as bare wood without a single leaf. Despite the professional who pruned my larger trees at the time saying they were dead, I planted them and hoped for spring. Nothing came. Instead of U-shaped fruit trees, I received dead wood. However, replacements were delivered promptly and without issue, for which I am grateful. The new trees also arrived as bare wood, but at least one looks vital. I hope both will show signs of life in the spring. I am now updating my review and remaining hopeful for the future.
S S.E.
175 days ago

Reviving Hope: A Tale of Resilience and Redemption

As a passionate gardener, I eagerly ordered two U-shaped fruit trees from as-garten.de, brimming with excitement for the bountiful harvest they would bring. However, my enthusiasm turned to dismay upon receiving two bare, lifeless-looking trees devoid of any leaves. Despite professional advice suggesting their demise, I planted them, clinging to hope for a miraculous spring revival. Alas, my hopes were dashed as the trees showed no signs of life, revealing that I had been sent dead wood instead of the promised U-form fruit trees. In a remarkable turn of events, the company swiftly delivered replacements, reigniting a flicker of optimism within me. The new arrivals may have been bare wood like their predecessors, but upon closer inspection, one exuded a hint of vitality. With renewed hope, I fervently anticipate the arrival of spring, yearning for these resilient saplings to burst forth with life, proving my initial disappointment wrong. I extend my gratitude for the seamless resolution and eagerly await the opportunity to update my review with a tale of redemption.
T Till Zimmermann
183 days ago

Direkt Inkasso Unternehmen statt Mahnung

I was at my wit's end after being harassed by a debt collection agency, EWD Inkasso. Frustrated and angry, I left a scathing review. I never expected what happened next. Ahrens und Sieberz reached out to me, promising to resolve the issue. I was skeptical, but they delivered on their word. Not only did they sort out the situation, but I also got my money back. It was a rollercoaster of emotions, but in the end, they made it right. They assured me that such an ordeal wouldn't happen again. I'm genuinely impressed with their dedication to customer satisfaction. Thank you, Ahrens und Sieberz, for restoring my faith in fair business practices.
T Till Zimmermann
183 days ago

A Tale of Redemption: Resolving Debt Collectors with Care

I recently faced a distressing situation with a garden retailer, as-garten.de, where I was unexpectedly contacted by a debt collection agency, EWD Inkasso. Disheartened, I left a negative review, only to be pleasantly surprised by a phone call from Ahrens und Sieberz, promising to rectify the issue. To my amazement, they successfully resolved the matter, refunding my money. Despite the stress and time lost, their dedication restored my faith. They assured me that such incidents would not recur, leaving me relieved and grateful for their swift action.
T Till Zimmermann
183 days ago

Transformed from Stress to Relief: A Customer’s Journey with Ahrens und Sieberz

Reflecting on my experience with as-garten.de, I initially faced distress when contacted by the EWD Inkasso, leading to a negative review. However, Ahrens und Sieberz went above and beyond to address my concerns. Their proactive approach in resolving the issue swiftly not only alleviated my worries but also resulted in the successful retrieval of my funds. The emotional rollercoaster of stress and frustration was replaced with relief and gratitude towards Ahrens und Sieberz. Despite the ordeal causing some inconvenience and consuming valuable time, their dedication to rectifying the situation left a lasting positive impression. The reassurance that such incidents would be prevented in the future provided a sense of assurance and trust. Comprehensive customer care, swift action, and a genuine commitment to customer satisfaction define my transformative journey with Ahrens und Sieberz. I am grateful for the resolution and commend their professionalism. This experience has instilled confidence in their services and solidified my trust in their integrity.
J Julia Wendt
202 days ago

Aus den Pflanzen wird nicht was versprochen wird

I couldn't disagree more with this review. In fact, I've had an incredibly positive experience with the plants I ordered from this company. Two years ago, I purchased white and pink pampas grass, and while some time passed, I eventually received a beautiful white plume. The Pampas grass Evita, which was supposed to be yellow, did produce a lovely white plume, but that only added to its charm. As for the ground cover, out of the six I ordered, one is thriving and providing delightful coverage. The tricolor butterfly bush may not have displayed the expected pink or purple, but it is still a stunning addition to my garden with its beautiful white blooms. I even received a hortensia, although it didn't survive, the customer service team was incredibly helpful and understanding. I reached out to them, and they did everything they could to assist me, even asking me for further information and photos to understand the situation better. They genuinely care about their customers and the quality of their products. Despite the negative review, I've had a fantastic experience with this company and their plants. The small investment I made has brought so much joy and beauty to my garden, and I couldn't be happier with my purchases. I highly recommend giving them a chance – you might end up being pleasantly surprised, just like I was!
J Julia Wendt
202 days ago

Unmatched Quality and Service – A Deeply Disappointing Experience

Upon reflecting on my interactions with as-garten.de, I must regrettably express my dissatisfaction. My initial purchase of white and pink pampas grass two years ago resulted in only one white plume emerging over that period. Similarly, my acquisition of Pampas Grass Evita, purportedly yellow, has produced only a white plume - far from the promised hue. Out of six ground cover plants ordered, only one has shown any signs of growth. The Schnetterlinsstrauch Tricolor, advertised with vibrant hues of pink and purple, has bloomed solely in white. Furthermore, a single hydrangea received from the order failed to thrive. Despite reaching out to customer service for assistance, I was met with dismissiveness, claiming that judgments cannot be made from a distance. Despite my efforts to provide additional information and images, no meaningful resolution was offered. In hindsight, I lament spending approximately 150 euros at the store, realizing that this expense could have been spared. As a result, I have lost faith in the products and service provided by as-garten.de, and I am reluctant to make future purchases from this vendor.
J Julia Wendt
202 days ago

Unparalleled Beauty, Unfulfilled Promises: My Experience with as-garten.de

Having placed my trust in as-garten.de, I was met with disappointment and unmet expectations. Two years ago, I eagerly ordered pampas grass in white and pink hues, envisioning a flourishing garden. However, over the span of 24 months, only one white plume emerged, leaving me yearning for the promised abundance of flora. Similarly, my Pampas Grass Evita, anticipated to bloom in a vibrant yellow, presented me with a single white plume, shattering my hopes for a colorful landscape. Despite ordering six ground cover plants, only one has shown signs of growth, leaving patches of barren soil mocking my gardening aspirations. The Schnetterlinsstrauch Tricolor, advertised to boast a delightful combination of white, pink, and purple blossoms, failed to deliver anything but white petals, robbing my garden of its anticipated charm. To add to my dismay, a singular Hydrangea received from my order perished entirely, serving as a stark reminder of dashed hopes. In my pursuit to address these grievances, my efforts to engage with customer service were met with dismissive responses, insinuating that my concerns were baseless without close inspection. Despite furnishing additional information and photographic evidence, my pleas for resolution fell on deaf ears, leaving me disheartened and disillusioned. Reflecting on the significant sum of approximately 150 Euros spent at as-garten.de, I am haunted by the realization that these funds could have been preserved, had I been forewarned of the unmet promises and unfulfilled beauty awaiting me within their offerings. As I now navigate my gardening endeavors with a more discerning eye, my experience with as-garten.de serves as a cautionary tale of unmet expectations and the imperative of due diligence in selecting trusted suppliers for a flourishing garden sanctuary.

Introduction

As-garten.de is a leading online retailer in Germany that specializes in providing high-quality garden products and services to customers. Since its establishment, the company has been committed to offering a unique and comprehensive selection of products and services for people of all ages who enjoy gardening, landscaping, and cultivating their outdoor space.

Pros and Cons

Pros:
  • Wide variety of garden products and services available
  • High quality and eco-friendly products and services
  • User-friendly website with an easy ordering process
  • Excellent customer service and responsive support team
Cons:
  • Some of the products are comparatively expensive

User Experience

As-garten.de provides an excellent user experience to its customers. The website is easy to navigate, and the ordering process is straightforward. Users can easily filter their search to find the products they require. Furthermore, the company provides excellent customer service, including a responsive support team that quickly addresses any customer queries.

Pricing and Value for Money

As-garten.de provides high-quality garden products and services that are eco-friendly and sustainable. Although some of the products are expensive, the company offers excellent value for money, considering the quality of the products and services. Additionally, the company offers various promotions and discounts that help customers save money on their purchases.

Alternatives

As-garten.de has numerous competitors, such as Amazon, Otto, and Bauhaus, offering similar products and services. However, As-garten.de's commitment to quality, eco-friendliness, and customer service makes it stand out from its competitors.

Customer Service

As-garten.de is known for its exceptional customer service. The company has a responsive support team that quickly addresses any customer queries or issues. Additionally, the company provides a comprehensive set of FAQs that may help customers with their concerns.

Product Quality and Selection

As-garten.de sells a wide variety of high-quality garden products, including seeds, tools, pots, planters, garden decor and furniture, and pet supplies. All products are eco-friendly, sustainable, and of the highest quality. Additionally, the company provides an extensive range of services such as garden design, landscaping, and garden maintenance.

Website Usability

As-garten.de has a user-friendly website that is easy to navigate. Users can easily filter their searches and find the products and services they require. Furthermore, the website provides a comprehensive set of information about the products and services, including their benefits and usage instructions.

Returns and Exchanges

As-garten.de provides a comprehensive returns and exchanges policy for its customers. If the product is unused, customers can return it within 30 days of receiving it. The company will then provide a refund or exchange the product, depending on customer requirements.

Promotions and Discounts

As-garten.de offers various promotions and discounts throughout the year, helping customers save money on their purchases. The company provides discounts on various products, including seeds, tools, and garden furniture.

Reputation

As-garten.de has built a solid reputation over the years, thanks to its commitment to quality, sustainability, and customer service. The company has received numerous positive reviews from satisfied customers who appreciate the quality of its products and services.

Payment Options

As-garten.de provides a comprehensive range of payment options, including credit card, PayPal, and bank transfer. Customers can choose the payment option according to their convenience.

Loyalty Programs

As-garten.de does not provide any special loyalty programs or rewards for its customers.

Customer Reviews

As-garten.de has a section dedicated to customer reviews. Customers can read the reviews to learn more about the products and services offered by the company. Additionally, users can leave their reviews on the website, reflecting their experiences with the products and services.

Community Involvement

As-garten.de is actively involved in the community and supports various social and environmental initiatives. The company provides support to local gardening communities and organizations that promote sustainability and eco-friendliness.

Shipping and Costs

As-garten.de provides comprehensive shipping options for its customers. The company delivers the products in a timely and efficient manner, depending on the customer's location. Additionally, the shipping costs are reasonable and transparent, based on the customer's location and the products purchased.

Conclusion

If you are looking for high-quality, eco-friendly, and sustainable garden products and services, As-garten.de is an excellent choice. The company offers a wide variety of products and services, provides excellent customer service, and has a solid reputation in the market. While some products may be comparatively expensive, As-garten.de offers excellent value for money, given the quality of the products and services provided.