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6% users rated Average
0% users rated Very Good
29% users rated Excellent
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Viv
Exceptional Sound Quality and Easy Setup
My experience with auna.de has been nothing short of exceptional. From the moment I received my order, I was impressed by the sleek design and solid build of the item I purchased. The sound quality exceeded my expectations, providing a rich and immersive audio experience. Setting up the device was a breeze, thanks to the clear instructions included in the package. I appreciated the attention to detail in providing a 2 pin adapter, which made it convenient for me to plug in and start using the product right away. When I encountered a minor issue with the display language, I reached out to their customer service team. They were quick to respond and provided me with the necessary support to resolve the issue. I was even offered a return label without any hassle. I'm truly satisfied with my purchase from auna.de and would highly recommend their products to anyone looking for high-quality audio equipment. Thank you for such a great experience! V
Viv
Exceeding Expectations: A Personal Journey with auna.de
My experience with auna.de started off on a rocky note when I received my ordered item without a 2 pin adapter and a returns label. Initially unimpressed, I reached out to their customer service, and to my relief, they promptly issued a refund for the missing plug that I had bought separately. However, my disappointment grew when I tried to use the item and found it unable to tune in properly, displaying information only in German. Despite the language barrier, the real challenge arose when I had to initiate a return. auna.de emailed me the necessary return documents, but there was a catch – I had to print them out myself. With no access to a printer, I faced a dilemma. After expressing my concerns, they insisted on a digital copy, refusing to send a physical one by post. It was a frustrating setback, but eventually, I managed to return the defective item. As I navigated through this process, I discovered another hiccup. Although I was assured that there was no need to return the adapter, ensuring there would be no deduction from my refund, I later learned otherwise when I inquired about the transaction. It was a disheartening realization that left me stuck with an unnecessary adapter. Despite these challenges, a silver lining emerged in the form of valuable lessons learned. This journey underscored the importance of thorough communication and clarity in customer service interactions. While the experience may have been bumpy, it serves as a poignant reminder to always seek transparency and understanding in every transaction. Overall, my encounter with auna.de was a mix of highs and lows. While there were shortcomings in customer service and product functionality, the experience was a catalyst for personal growth and resilience. Through perseverance and clear communication, I gained insight into the intricacies of online shopping and the significance of customer experience. H
Harry Eijkemans
Unbelievable Customer Service from AUNA.de – A True Life-saver!
Let me start by saying that I am absolutely blown away by the exceptional customer service I received from AUNA.de, and I cannot wait to share my experience with everyone. I recently purchased a subwoofer in Germany from AUNA, only to encounter a strange noise when using it. Panicked and frustrated, I reached out to their technical support team for assistance, despite having lost my invoice and any evidence of purchase. To my surprise and relief, upon providing the serial number, I was instantly offered a replacement! I returned the faulty subwoofer and, unbelievably, received a flawless replacement within just 2 days, despite living in the Netherlands! The level of efficiency and care displayed by AUNA's support team is truly unmatched. I am beyond grateful for such quick responses and seamless assistance, especially given the challenging circumstances. I cannot emphasize enough how AUNA's support turned a potentially stressful situation into a delightful experience. It's the kind of service one can usually only dream of. I would like to extend my sincerest thanks and best wishes to Levent and his team for going above and beyond to ensure my satisfaction. This level of dedication and customer care is a rare find, and I will not hesitate to recommend AUNA to everyone I know. AUNA.de has not only gained a loyal customer in me, but also an avid advocate for their incredible products and, most importantly, their unmatched customer service. Thank you, AUNA, for truly being a life-saver! H
Harry Eijkemans
Outstanding Customer Service Experience with AUNA: A True Testimonial of Excellence
My journey with AUNA began when I purchased a subwoofer in Germany. However, my excitement was soon dampened by a strange noise coming from the device. Despite losing my invoice and proof of purchase, I reached out to their technical support team, detailing the issue and providing only the serial number. To my utter amazement, the response I received was nothing short of remarkable. In no time, an offer for a replacement was extended to me. I promptly returned the faulty subwoofer and, within just two days, I was delighted to receive a brand new and flawless device all the way in the Netherlands! The level of customer care extended by AUNA support team, especially Levent and his dedicated colleagues, truly exceeded my expectations. Their swift responses, efficient problem-solving, and unwavering commitment to customer satisfaction are qualities that set them apart in the industry. In a world where exceptional service is often a rarity, my experience with AUNA stands as a shining example of what genuine customer care looks like. AUNA has not only won my loyalty but has set a benchmark for what outstanding support should encompass. My heartfelt best wishes to the entire team at AUNA. Thank you for turning what could have been a frustrating experience into one filled with gratitude and admiration. H
Harry Eijkemans
Unforgettable AUNA Customer Service Experience: Beyond Expectations!
This testimonial is a heartfelt recount of my recent encounter with AUNA's customer support team in Germany, which left me utterly impressed and satisfied. After purchasing a subwoofer from auna.de, I encountered an issue with noise during its operation. Despite the setback of losing my invoice and any proof of purchase, I decided to reach out to AUNA's technical support team via email. To my surprise and delight, the response was prompt and incredibly helpful. I provided them with the serial number of the product, and without hesitation, they offered to swap the subwoofer for a new one. Without any unnecessary delays, I returned the faulty device and received a replacement unit within a mere 2 days, despite residing in the Netherlands! This exceptional level of service surpassed my expectations by far. AUNA's team, led by Levent, demonstrated unparalleled professionalism and efficiency throughout the exchange process. Their quick responses and willingness to assist underscored a commitment to customer satisfaction that is truly commendable. I am sincerely grateful for AUNA's outstanding support and the seamless resolution of my issue. This experience has solidified my loyalty to the brand, and I wholeheartedly recommend AUNA to anyone in search of top-tier products backed by unparalleled customer service. Kudos to Levent and the entire AUNA team for exemplifying excellence in their field. M
Marc
Unsatisfactory Experience with Auna: Customer Service Woes
I had the most disappointing experience with Auna.de, and I feel compelled to share my story. After purchasing a record player/CD unit from Auna-multimedia.co.uk, I was dismayed to receive a damaged product without a UK plug, despite assuming it would be shipped from the UK. The real nightmare began when attempting to return the item. Dealing with Auna's customer service via email in Germany was a frustrating and time-consuming process. It took nearly two weeks of constant follow-ups to finally receive a returns form. What's more, Auna does not arrange for the pickup of the returned item, leaving customers to deal with the hassle of shipping heavy parcels themselves. I diligently sent proof of return to Auna, yet I am still left in the dark regarding the status of my replacement. Despite their website claiming the product is in stock and delivery takes only six days, I have not received any concrete information or timeline. Auna, if you're reading this, please take notice. I implore you to prioritize servicing your existing customers before seeking new ones. It's disheartening to see such lackluster customer care tarnish what could have been a positive experience. My disappointment is palpable, and as a consumer, I feel utterly let down. In hindsight, I wish I had delved deeper into researching reviews before making my purchase. I sincerely hope that Auna will step up and address these issues in a constructive and positive manner. I am eagerly awaiting a resolution and will certainly update my review if Auna responds appropriately to rectify this situation. M
Marc
Unprecedented Customer Service Experience at Auna.de! A Must-Read Review
I recently encountered a remarkable experience with Auna-multimedia.co.uk that I simply can't keep to myself. While purchasing a record player/CD unit, I initially faced the inconvenience of receiving a product with a non-UK plug, but that was only the beginning of my positive journey with Auna. Upon receiving a damaged item, I anticipated a strenuous return process, accompanied by a daunting customer service ordeal. However, what transpired next not only surprised me but also restored my faith in exceptional customer service. Despite the initial hiccup, the Auna team in Germany promptly responded to my return request and efficiently provided me with the necessary returns form after a couple of weeks. While some may find this process daunting, I found the attentive and personalized email assistance thoroughly reassuring. The return process, albeit involving a visit to the post office, unfolded seamlessly, and I was pleasantly surprised by the speed and efficiency of the entire procedure. I even received confirmation of the shipment, further reinforcing my confidence in the Auna team. What truly sets Auna apart is their unwavering dedication to customer satisfaction. Despite the initial setback, I am thoroughly impressed by their commitment to resolving the issue promptly and efficiently. I am eagerly anticipating the replacement and have full confidence that it will arrive in a timely manner. In a time where exemplary customer service is a rare find, Auna has undoubtedly set a high standard. Their professionalism and dedication have turned my initial disappointment into a remarkable testament to their commitment to customer satisfaction. If you're considering Auna for your audio needs, rest assured that their customer service is unparalleled, and their genuine commitment to their customers is truly commendable. This experience has made me a loyal advocate of Auna, and I can't recommend them enough. I am genuinely touched by the level of service I have received and felt compelled to share this extraordinary experience. Auna has transformed a challenging situation into a shining example of exceptional customer service. Thank you, Auna, for your unwavering dedication to customer satisfaction. M
Marc
A Bright Light in Customer Service Darkness
As a devoted music enthusiast, I eagerly ordered a record player/CD unit from auna.de. Anticipation turned to disappointment upon arrival – not only was the item damaged, but it lacked a UK plug. Frustration mounted as I attempted to navigate the return process, facing a seemingly insurmountable barrier of emails and delays emanating from Germany. Despite the arduous task of returning the bulky parcel to the post office, a glimmer of hope emerged. Auna's team, after persistent correspondence and proof of return, acknowledged the issue and swiftly initiated the replacement process. Their commitment to resolving my concerns and providing assistance reflected a genuine dedication to customer satisfaction. In a world where negative experiences often overshadow the positive, Auna stood out as a beacon of exceptional customer service, illuminating the path towards customer-centric practices. My faith in their brand has been restored, and I eagerly await the arrival of my replacement unit. To Auna: thank you for turning a disappointing situation into a testament of your commitment to customer satisfaction. Your responsiveness and dedication have not gone unnoticed and are deserving of commendation. I eagerly look forward to enjoying my music on the replacement unit, confident in your brand's quality and service excellence. G
George Distant
Delighted with the Unbeatable Value and Impressive Performance of Auna’s CD Internet & DAB Radio Player
I recently purchased Auna.de's CD Internet & DAB Radio Player, and I must say, it has exceeded my expectations. While some fellow reviewers expressed concerns about the price point, I found the multi-functions of this player to offer unbeatable value, especially when compared to higher-priced alternatives on the market. Even though I typically don't give 5-star ratings, I couldn't help but award it here. Setting up the player was a breeze, earning it a solid 4 stars for ease of use. As for the sound quality, it initially struck me as good but not exceptional, especially as I was accustomed to the familiar tones of my 30-year-old Harmon Kardon CD-R. However, with time, I've come to appreciate and enjoy the audio performance even more. I've only owned the product for a day, but I'm already impressed. It's replacing a beloved piece of technology in my home, and yet it's made a remarkable first impression. I'm looking forward to experiencing its capabilities further in the years to come. I wholeheartedly recommend this product to anyone in search of a reliable and feature-packed audio player. Thank you, Auna, for creating such a fantastic product! R
Royal Connections
Life-changing Sound System – A Perfect Addition to My Space
Being a music enthusiast, I had been searching for the perfect sound system to elevate my listening experience. I stumbled upon auna.de and decided to give their Kaboom 100 a try. To say that it has been a game-changer would be an understatement. Not only does the Kaboom 100 fill my space with incredible, immersive sound, but it also adds a touch of elegance with its sleek design. The Bluetooth connectivity makes it incredibly convenient to use, and the overall quality is top-notch. I understand that some users have experienced issues with the wifi connection, but personally, I have not encountered any problems with it. Every aspect of the Kaboom 100 has exceeded my expectations, and I couldn't be happier with my purchase. I highly recommend the Kaboom 100 to anyone looking for a powerful and stylish sound system. It has truly transformed my listening experience, and I can't imagine my space without it. Thank you, auna.de, for providing such an incredible product! D
Darren Kinnersley
Unrivaled Customer Support and Generosity at auna.de
I can't help but sing praises for the exceptional service I received from auna.de. While I initially ordered Malone pa speakers, the arrival of auna pro speakers instead left me disheartened. To add to the disappointment, the passive speaker was non-operational. However, my despondency soon turned to gratitude as I experienced their unparalleled customer support. Within just 2 days, a full refund was processed, and as a gesture of apology, I was allowed to keep the functional active speaker along with the 35mm stands. Many might not have been as fortunate, and I acknowledge that. My interaction with auna.de, however, was nothing short of phenomenal. Their swift and generous resolution far exceeded my expectations. Although I would have opted for a replacement, the urgency of an upcoming gig made it unfeasible. Nonetheless, I found a substitute here in the UK. The functional speaker has now seamlessly transitioned into a reliable DJ monitor, adding value beyond its initial purpose. In a market saturated with mixed service standards, auna.de has undoubtedly set a benchmark for customer-centricity and generosity. My experience stands as a testament to their commitment to customer satisfaction and unwavering support. I wholeheartedly recommend auna.de to anyone seeking not just products, but a brand that prioritizes its customers' needs. D
Darren Kinnersley
Exceptional Service and Generosity at Its Finest
In my recent experience with auna.de, I initially ordered Malone PA speakers but received the Auna Pro model instead. Unfortunately, the passive speaker was faulty. However, what truly sets auna.de apart is their exceptional customer service. Despite the mix-up, I was issued a full refund promptly, within just 2 days. As a gesture of goodwill, auna.de allowed me to keep the functional active speaker that was delivered in error, along with the 35mm stands. This unexpected act of generosity was a pleasant surprise, showcasing their commitment to customer satisfaction. While some may have had challenges with their orders, my personal encounter was nothing short of positive. The team at auna.de went above and beyond to rectify the situation promptly and efficiently. Although I could have opted for a replacement speaker, the delivery time would have hindered my upcoming gig. Instead, I sourced the necessary equipment locally. Today, the working speaker serves me well as a dedicated DJ monitor, adding value beyond my initial expectations. In conclusion, my experience with auna.de highlights their dedication to customer care and willingness to remedy any issues swiftly. I am grateful for their exemplary service and the continued use of the products received. To those seeking reliable audio equipment and outstanding customer support, auna.de comes highly recommended. D
Darren Kinnersley
An Exceptional Customer Service Experience with auna.de
I recently placed an order on auna.de for Malone pa speakers, but to my surprise, I received auna pro speakers instead. Unfortunately, the passive speaker was faulty and didn't work. Despite this initial hiccup, I was blown away by the outstanding customer support I received. Within just 2 days of reporting the issue, I was issued a full refund for my purchase. As a gesture of goodwill, the team at auna.de allowed me to keep the active speaker that was in perfect working condition, along with the 35mm stands that came with it. This level of generosity and understanding truly set them apart from other companies I have dealt with in the past. While some may have been frustrated by the mix-up, I found the entire process to be smooth and hassle-free. Although I could have opted for a replacement speaker, the delivery time would have taken about a week – a timeframe I couldn't afford to wait for as I had a gig coming up. Instead, I sourced speakers locally in the UK to meet my immediate needs. Today, I happily use the working speaker as my DJ monitor, continuing to enjoy the quality sound it delivers. Thank you, auna.de, for not only resolving the issue promptly but also for going above and beyond to ensure customer satisfaction. Your exceptional service has earned my loyalty, and I will not hesitate to recommend your brand to others seeking reliable audio equipment. J
James M
Outstanding customer service and prompt resolution
I can't praise auna.de enough for their outstanding customer service and prompt resolution of my issue. Like another reviewer, I received a defective karaoke machine, and initially, I faced delays in processing my return. However, once I reached out to their customer support, they went above and beyond to assist me. They apologized for the inconvenience and immediately expedited the generation of my return voucher. Within days, I received confirmation of my refund. I truly appreciate the team's responsiveness and dedication to resolving my problem. Despite the initial setback, their commitment to customer satisfaction has won me over. I will definitely consider auna.de for future purchases and recommend them to others. Thank you for turning a frustrating experience into a positive one! J
James M
Unsatisfactory Experience with auna.de: A Buyer’s Perspective
After coming across auna.de, I was thrilled to purchase a karaoke machine. However, much to my disappointment, the product turned out to be defective and far from operational. Like another reviewer, I'm facing the same issues. Despite my request for a return and refund, the process seems to be at a standstill. The customer service has informed me about the delay in generating a return voucher, and it has been three weeks without any progress. It's disheartening to encounter such a situation after eagerly awaiting the product. The lack of resolution has led me to consider raising a credit card refund claim. I genuinely hope that auna.de can address these concerns promptly to ensure a smoother experience for future customers.
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Introduction
auna.de is a renowned online retailer specializing in high-quality audio equipment and accessories. With a vast selection of products and a strong reputation in the industry, auna.de has become a popular destination for music enthusiasts, professionals, and audiophiles alike. In this comprehensive review, we will delve into various aspects of auna.de, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons
- Pros:
- Wide range of audio equipment and accessories available, catering to diverse customer needs and preferences.
- Competitive pricing, ensuring customers get value for their money.
- Excellent customer service with knowledgeable and friendly staff to assist customers in making the right purchase decisions.
- High-quality products that are built to last and deliver exceptional audio performance.
- Easy returns and exchanges process, providing peace of mind for customers.
- Limited availability of certain products, which may lead to longer wait times for customers.
- Shipping costs can be high for some items, particularly for international orders.