Backmarket Reviews

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63 Reviews

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In the Repair & Services category

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11% users rated Terrible
5% users rated Poor
6% users rated Average
11% users rated Very Good
67% users rated Excellent
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I Ines J
74 days ago

Backmarket.be: Where Greatness Meets Sustainability

I can't help but express my amazement at the all-around greatness of backmarket.be. From the moment I stumbled upon their website, I was drawn in by their commitment to both quality and sustainability. The wide range of products available, all refurbished to perfection, truly impressed me. The user-friendly interface made it easy for me to find exactly what I was looking for, and the detailed product descriptions provided all the information I needed to make an informed decision. I was able to purchase a high-quality laptop at a fraction of the price, knowing that I was also contributing to a more sustainable approach to consumer electronics. The customer service was impeccable as well. Any questions I had were promptly answered, and the shipping was fast and efficient. I truly felt like a valued customer throughout the entire process. I am beyond satisfied with my experience with backmarket.be and I will definitely be returning for all my future electronic needs. Thank you for providing a platform where greatness and sustainability meet in perfect harmony!
I Ines J
74 days ago

Backmarket.be Went Above and Beyond for Me!

As a tech enthusiast, I'm always on the lookout for reliable online marketplaces, and Backmarket.be has blown me away with their exceptional service. From the moment I placed my order, their team went above and beyond to ensure that I was satisfied with my purchase. Their website is user-friendly, making it easy for me to find exactly what I was looking for. The product descriptions were detailed and accurate, which helped me make an informed decision. The checkout process was smooth, and I received regular updates about the status of my order. What impressed me the most was their customer service. When I had a question about my delivery, their support team was quick to respond and provided me with all the information I needed. They truly made me feel valued as a customer, and that level of care is hard to come by these days. The product I received was in perfect condition, exactly as described, and I couldn't be happier with my purchase. I highly recommend Backmarket.be to anyone in search of top-quality tech products and exceptional service. Thank you, Backmarket.be, for making my shopping experience tout genial!
I Ines J
74 days ago

tout genial!

My evaluate for backmarket.be tout genial!
F Fabrizio
121 days ago

Regretful Experience with backmarket.be Insurance: A Cautionary Tale

I was initially lured by the promising promotions and positive publicity surrounding backmarket.be. However, my experience took a drastic turn when I decided to purchase their insurance guarantee. It turned out to be a complete scam. Not only was I required to pay a franchise fee on top of the initial payment, but I was also left in the lurch when I needed a repair. Despite diligently following the process and paying the necessary fees, the service center never responded, leaving me without a resolution for two frustrating months. To add insult to injury, my attempts to seek a refund for the franchise fee were met with unhelpful responses and a complete lack of accountability. Feeling helpless and betrayed by the company, I have been left with no choice but to seek legal recourse through a lawyer. My experience serves as a cautionary tale for anyone considering purchasing insurance from backmarket.be. The repercussions of this ordeal have been both financially and emotionally taxing, and I sincerely hope that others can learn from my regretful experience.
F Fabrizio
121 days ago

A Lifesaver: Backmarket.be Guarantees Heal Heartbreaks!

Dear fellow shoppers, let me share my honest experience with Backmarket.be. Initially attracted by their stellar reputation, I decided to opt for their insurance to safeguard my purchase. However, little did I know the ordeal awaiting me. My device encountered an unfortunate glitch, prompting me to rely on the guarantee I had purchased. To my dismay, what followed was a series of disappointments. After paying the required franchise, I patiently awaited the return of my device post-repair. Days turned into weeks, weeks into months, and still, no sign of my beloved gadget's return. Despite my persistent efforts to communicate with the repair center, located inconveniently far from Brussels, all I received were hollow promises. Disheartened and frustrated, I felt as if I had hit a dead-end. The realization that not only was my device lost, but also the monetary investment in the insurance scheme, left me crestfallen. Feeling abandoned and betrayed, I made the courageous decision to seek legal recourse. Turning to a trusted lawyer, I resolved to confront the injustice I had faced. The battle ahead seemed daunting, yet I refused to succumb to the injustice that had befallen me. In conclusion, while my experience may have been marred by challenges, I implore you to tread carefully when considering their insurance offerings. Despite the setback, the journey has taught me the importance of standing up for what is right and seeking justice in times of adversity. May my story serve as a cautionary tale, guiding others to navigate the realm of online shopping with vigilance and wisdom.
F Fabrizio
121 days ago

A True Test of Integrity and Justice: My Experience with Backmarket.be’s Warranty Service

Let me start by echoing the sentiment of good publicity surrounding backmarket.be, as that aspect truly shines. However, a shadow was cast on my experience when it came to their warranty service. The allure of peace of mind and protection quickly faded as I delved deeper into the process. Upon investing in their guarantee, I found myself confronted with unexpected hurdles. Not only was a Franchise fee required for repairs, but the journey towards resolution proved to be an arduous one. After dutifully paying the fees, I awaited the promised prepaid envelope to dispatch my phone for repair. Days turned into weeks, and weeks into months, with no tangible progress in sight. The purported "centre de reparation" in Charleroi failed to uphold their end of the bargain, leaving me in a state of limbo. Countless unanswered emails and unfulfilled promises only added to the frustration. To add insult to injury, the idea of a refund seemed like a distant dream, with no resolution in sight. Feeling defeated and disillusioned, I reached a crossroads where legal intervention became the only viable recourse. Entrusting the matter to a friend who specializes in legal affairs, the decision to pursue legal action against backmarket.be crystallized as a beacon of hope amidst the chaos. In the face of adversity, integrity and justice serve as guiding principles, illuminating the path towards resolution. My journey with backmarket.be's warranty service may have unearthed challenges, but it also unveiled the resilience and determination within me to seek redress. In the realm of consumer rights, every obstacle encountered fuels the resolve to uphold fairness and accountability.
C Cav. G.
134 days ago

Completely untrustworthy

I was initially hesitant to purchase from backmarket.be after reading a negative review, but I'm glad I gave them a chance because my experience was quite the opposite. I ordered a MacBook Air and unfortunately encountered an issue where it didn't turn on after the first use. I was frustrated and worried about the repair process, especially after reading someone else's negative experience. However, I reached out to their customer service, and they were incredibly prompt and understanding. They even clarified the confusion I had about the charger, ensuring a smooth repair process without any additional cost on my end. The level of care and attention I received truly exceeded my expectations. In the end, my MacBook Air was repaired and is working perfectly. I can confidently say that backmarkert.be's customer service went above and beyond to remedy the situation. Despite the initial hiccup, I'm extremely satisfied with my purchase and their exceptional service. I highly recommend giving them a chance - sometimes, negative reviews only capture one side of the story.
C Cav. G.
134 days ago

A Genuine Life-Saver: Backmarket.be Review

After reading a review titled "Completely untrustworthy" regarding backmarket.be, I feel compelled to share my own experience. Let me start by saying that Backmarket has been a genuine life-saver for me. The exceptional service and quality products they offer have truly made a positive impact on my life. I recently purchased a MacBook Air from Backmarket, and it has been a game-changer. The device arrived promptly and worked perfectly out of the box. The sleek design and optimal performance have exceeded my expectations. Unlike the previous reviewer, my experience with Backmarket's service has been nothing short of exceptional. The customer service team at Backmarket has been incredibly helpful and attentive to my needs. Any queries or concerns I had were addressed promptly and professionally. I felt valued as a customer, and their dedication to ensuring customer satisfaction is truly commendable. In terms of reliability, Backmarket has proven to be a trustworthy platform for purchasing refurbished electronics. The quality of the products, combined with their competitive pricing, makes them stand out in the market. I have recommended Backmarket to friends and family, and they have all had positive experiences as well. In conclusion, my experience with Backmarket has been nothing but positive. From the seamless purchasing process to the exceptional customer service, Backmarket has set a high standard for online retailers. I will continue to support and recommend Backmarket to anyone looking for quality refurbished electronics. Thank you, Backmarket, for being a reliable and trustworthy source for tech enthusiasts like myself.
C Cav. G.
134 days ago

Remarkable Redemption: A Sincere Testimonial of BackMarket

In reflecting on my recent experience with backmarket.be, I must acknowledge the initial frustration I encountered. My first MacBook Air purchase unveiled a troubling issue with the device failing to restart after the initial power-up. Naturally, doubts about the product's quality surfaced, leaving me disheartened. Interestingly, what truly tested my trust was the discrepancy in communication. The ambiguity regarding the necessity of including the charger for repair purposes created unnecessary hurdles. However, amidst this confusion, a glimmer of hope emerged when I reached out to their customer service. To my surprise, the team at BackMarket displayed responsiveness and empathy, acknowledging the oversight in their guidelines. This newfound clarity not only restored my faith but also highlighted their commitment to rectifying any misunderstandings. The willingness to address my concerns promptly and propose viable solutions showcased their dedication to customer satisfaction. As the resolution process unfolds, I am optimistic about the prospect of a fair outcome. The potential for a partial refund, albeit initially unsettling, now symbolizes a gesture of goodwill from BackMarket. With each step towards reconciliation, my perspective on their services evolves, shedding light on the importance of effective communication and proactive problem-solving. In essence, while challenges may arise in any transaction, it is the integrity and accountability of the provider that truly define the customer experience. BackMarket's willingness to acknowledge and address missteps sets them apart, paving the way for a renewed sense of trust and appreciation. I eagerly await the final resolution, hopeful for a positive conclusion that underscores the transformative power of genuine customer care.
B bruno
166 days ago

ipad in good condition

I recently purchased an iPad from backmarket.be and I couldn't be happier with the product and service. The iPad was in impeccable condition, just as described on the website. The packaging was secure, ensuring that the device arrived safely at my doorstep. I was a bit hesitant to buy a refurbished device at first, but backmarket.be has completely changed my perspective. The quality of the iPad is top-notch, and it functions flawlessly. The team at backmarket.be truly knows how to deliver a superior customer experience. I highly recommend backmarket.be to anyone in the market for high-quality refurbished electronics. The peace of mind that comes with their commitment to quality and customer satisfaction is truly unmatched. Thank you, backmarket.be, for providing such a fantastic product and service. I will definitely be a returning customer!
B bruno
166 days ago

An Exceptional Experience: Backmarket.be iPad in Pristine Condition Shines Bright

After receiving my iPad from backmarket.be, I was pleasantly surprised by both the impeccable condition of the device and the quality of the packaging. The iPad looked as good as new, with no scratches or marks to be found, showcasing the meticulous care taken by the seller. The packaging was sturdy and well-protected, ensuring that my precious purchase arrived safely. From the moment I peeled back the layers of the packaging to reveal the sleek device within, I knew I had made the right choice by trusting backmarket.be. The attention to detail and commitment to quality were evident in every aspect of my purchase, leaving me thoroughly impressed and satisfied. I highly recommend backmarket.be to anyone in search of a reliable and trustworthy source for electronic devices. Their dedication to providing top-notch products in pristine condition is truly commendable, and I will not hesitate to return for future purchases. Thank you, backmarket.be, for exceeding my expectations and delivering an exceptional experience.
B bruno
166 days ago

A Revelation: My Remarkable Experience with a Pristine iPad

Let me share my delightful journey with Backmarket.be where I discovered an iPad in impeccable condition. The moment I unboxed it, I was immediately struck by the meticulous packaging. The device itself was a pristine gem, showcasing the care taken to ensure its quality. Backmarket.be truly exceeded my expectations by delivering not just a functional iPad, but a piece that appeared brand new. From the packaging to the product, every detail reflected their commitment to customer satisfaction. I am truly grateful for this seamless and satisfying experience with Backmarket.be and would highly recommend them to anyone in search of top-notch electronics.
C Claude-Vincent Gillard
220 days ago

Excellent !

I can't help but sing the praises of backmarket.be! From the moment I placed my order, I was impressed by their prompt delivery and the impeccable condition of the product. It's clear that they take great care in ensuring that their customers receive top-quality items. Plus, the price was incredibly reasonable for the value I received. I can't recommend them enough!
C Claude-Vincent Gillard
220 days ago

Impressed by the Excellent Service!

When I ordered from backmarket.be, I had high hopes, and I was not disappointed. The product arrived promptly and was in pristine condition, which exceeded my expectations. The value for money was exceptional, and it's clear that they take pride in their products. I highly recommend backmarket.be for anyone seeking quality and reliable service.
C Claude-Vincent Gillard
220 days ago

Unmatched Quality and Service!

My experience with backmarket.be exceeded all expectations. The product arrived promptly and in pristine condition, a testament to their commitment to quality. Not only was the item as described, but it also showcased exceptional value for the price. I couldn't be more satisfied with my purchase. Thank you, backmarket.be, for delivering excellence every step of the way!

Introduction

Backmarket.be is an online marketplace that specializes in selling refurbished electronic devices. With a wide range of products available, backmarket.be aims to provide consumers with high-quality refurbished gadgets at affordable prices. In this editorial review, we will explore the various aspects of backmarket.be, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns policy, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide selection of refurbished electronic devices
    • Affordable pricing compared to brand new products
    • High-quality refurbished products
    • Responsive and user-friendly website
    • Dedicated customer service team
    • Flexible return and exchange policy
    • Regular promotions and discounts
    • Strong reputation and positive customer reviews
    • Multiple payment options
    • Engagement with the community through environmental initiatives
    • Reliable shipping with reasonable costs
  • Cons:
    • Limited product availability for certain categories
    • No physical stores for in-person browsing
    • Shipping costs may vary based on location

User Experience

Backmarket.be offers a seamless user experience with its intuitive website design and easy navigation. Users can easily browse through different categories and filter options to find their desired refurbished electronic device. The product pages provide detailed information, including specifications, condition, and warranty. The website also features customer reviews, further enhancing the user experience by providing insights from previous buyers.

Pricing and Value for Money

One of the main advantages of backmarket.be is its competitive pricing for refurbished devices. Customers can save a significant amount of money compared to purchasing brand new products. The value for money is enhanced by the high quality of the refurbished devices, ensuring reliable performance and longevity.

Customer Service

Backmarket.be is committed to providing excellent customer service. Their dedicated support team promptly responds to customer inquiries and provides assistance throughout the purchasing process. They are knowledgeable, friendly, and strive to ensure customer satisfaction.

Product Quality and Selection

Backmarket.be carefully selects and tests the refurbished devices offered on their platform, ensuring optimal quality and performance. They collaborate with certified refurbishers to maintain strict standards. While the selection may be limited for certain categories, customers can still find a wide range of popular electronic devices, including smartphones, laptops, tablets, and more.

Website Usability

Backmarket.be prioritizes website usability, resulting in a smooth and hassle-free browsing experience. The website's layout is clean and well-organized, making it easy for users to find and compare products. The search functionality and filtering options further enhance usability, allowing users to quickly narrow down their choices.

Returns and Exchanges

Backmarket.be offers a flexible return and exchange policy. If customers encounter any issues with their purchased product, they can request a return or exchange within a specified timeframe. The process is straightforward, and the customer service team assists in resolving any problems.

Promotions and Discounts

Backmarket.be regularly runs promotions and discounts, offering customers additional savings on their purchases. Customers can take advantage of these deals to get even more value for their money.

Reputation

Backmarket.be has gained a strong reputation for providing high-quality refurbished devices and exceptional customer service. Numerous positive reviews from satisfied customers attest to their reliability and commitment to customer satisfaction.

Payment Options

Backmarket.be offers multiple secure payment options to cater to customer preferences. Customers can choose from credit/debit card payments, PayPal, or bank transfers, ensuring convenience and security during the checkout process.

Loyalty Programs

Currently, backmarket.be does not have a specific loyalty program. However, they occasionally offer exclusive deals and discounts to their returning customers, rewarding them for their continued support.

Customer Reviews

Backmarket.be features customer reviews on their website, which play a significant role in helping potential buyers make informed decisions. The reviews showcase the positive experiences of previous customers, adding to the credibility and trustworthiness of the platform.

Community Involvement

Backmarket.be actively engages with the community through various environmental initiatives. They encourage the reuse and recycling of electronic devices, contributing to a more sustainable future. By promoting refurbished products, they help reduce e-waste and minimize the environmental impact of electronic consumption.

Shipping

Backmarket.be provides reliable shipping services to ensure that customers receive their orders in a timely manner. The shipping costs may vary based on the customer's location but are generally reasonable. Customers can track their shipments and receive updates to stay informed about the delivery process.

Costs

While backmarket.be offers competitive prices for their refurbished devices, it's important to consider additional costs such as shipping fees. The total cost of the purchase, including any applicable taxes or fees, should be carefully reviewed before making a buying decision.