Backmarket Reviews

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19826 Votes

76 Reviews

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In the Cell Phone Store category

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5% users rated Terrible
1% users rated Poor
4% users rated Average
11% users rated Very Good
79% users rated Excellent
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S Sophia_ Rehorn
36 days ago

Shopping for an iphone on backmarket…

My evaluation for backmarket.de I purchased an iPhone final month and eventhough I paid for a superb situation, the show didn't work. After the cellphone service wasn’t very useful and simply informed me to resolve my downside myself all labored properly, till the cash I bought again was 30 euros lower than what I paid. On high of that, since they bought the infos to my checking account, I bought an message that they may retract one other 26 euros eventhough I didn’t purchase anything. So ethical of the story is that I misplaced lots of time, power and round 50-60 euros in complete, whereas gaining nothing and sending the iPhone again attributable to malfunction.
A Agnes D
41 days ago

Unmatched Quality and Service: A True Delight!

I recently had the pleasure of experiencing the exceptional service provided by backmarket.de, and I must say, "Alles top Deluxe!" From start to finish, every aspect of my interaction with their platform exceeded my expectations. The variety of products available impressed me, catering to a wide range of needs and budgets. What truly stood out was the quality of the item I purchased. Not only was it in pristine condition, but it also came with a warranty, providing me with peace of mind. The customer service team was attentive and responsive, addressing all my queries promptly and professionally. Navigating the website was a breeze, thanks to its user-friendly interface. The ordering process was seamless, and my delivery arrived sooner than expected. The packaging was secure, ensuring that my product reached me in perfect condition. In conclusion, backmarket.de has set a new standard for excellence in online shopping. I highly recommend their services to anyone looking for top-notch products and unparalleled customer support. Thank you for a truly deluxe experience!
M Malte K
45 days ago

Backmarket.de – Where Superb Service Meets Remarkable Quality

From the moment I stumbled upon backmarket.de, I knew I had found a gem in the world of online shopping. The user-friendly interface, coupled with a vast array of products, instantly caught my attention. What truly sets backmarket.de apart is their unparalleled customer service. The team goes above and beyond to ensure a seamless shopping experience. Not only is their service top-notch, but the products themselves are of exceptional quality. Each item I have purchased has exceeded my expectations, showcasing the dedication to excellence that backmarket.de stands for. Whether I'm in need of a new device or accessories, I can always rely on backmarket.de to deliver superior products. Furthermore, the peace of mind that comes with their warranty and return policy is truly reassuring. Knowing that I have their support in case of any issues gives me the confidence to shop with ease. In conclusion, backmarket.de is not just a marketplace - it's a destination for quality, reliability, and outstanding customer care. My experience with them has been nothing short of exceptional, and I wholeheartedly recommend backmarket.de to anyone seeking a superior online shopping experience.
B Bárbara B
54 days ago

Backmarket.de Delivers Exceptional Service

I cannot emphasize enough how impressed I am with the exceptional service provided by backmarket.de. The delivery time was truly remarkable, exceeding my expectations. Although I initially thought the phone would only come with a cable, to my surprise, it came with more than I anticipated. Every aspect of my experience with backmarket.de was flawless, and I am thoroughly satisfied with their service. Danke schön for a seamless and satisfying transaction.
B Bárbara B
54 days ago

Incredible Speed and Perfect Service – A Customer’s Delight!

I am thrilled to share my experience with backmarket.de, where the delivery time surpassed my expectations. Not only did my phone arrive promptly, but the efficiency of the service left me in awe. While I had hoped for the phone to come with a cable, its absence did not overshadow the perfection of the overall transaction. Every aspect of my purchase was flawless, making my shopping experience truly exceptional. Thank you, backmarket.de, for setting a benchmark in service excellence and swift delivery!
J Julian S
56 days ago

Transforming My Perception: The Genius Alternative to Brand New!

When I stumbled upon backmarket.de, I was skeptical about purchasing refurbished products. However, this platform has completely transformed my perception. The quality of the refurbished items I have received is outstanding. Not only have I saved money, but I have also contributed to reducing electronic waste. The customer service is prompt and helpful, making the entire experience a breeze. I highly recommend backmarket.de to anyone looking for a genius alternative to brand new products!
C christian monteverde
63 days ago

Resilient Support Team and Consistent Data Accuracy at Backmarket.de

I cannot help but express my satisfaction with the unwavering support team at backmarket.de. Despite encountering discrepancies in data quality, the dedicated support team provided timely and effective assistance, ensuring that my concerns were addressed promptly. Furthermore, upon conducting thorough comparisons with multiple data providers, the accuracy and consistency of the data presented on the platform became apparent, establishing a sense of reliability and trustworthiness. My overall experience reflects the commitment of backmarket.de to maintain high standards of data accuracy and customer satisfaction.
M Mojde Bay
80 days ago

Unbelievable Value and Impeccable Quality

My experience with BackMarket.de has been nothing short of exceptional. When I stumbled upon the opportunity to purchase an iPhone 12 Pro 128GB for less than 500 Euros, I was cautiously optimistic. Opting for the "Excellent" condition, I anticipated a great product, but what I received exceeded all expectations. The phone, despite not having a new battery, arrived in flawless condition. Its pristine exterior and impeccable performance made it indistinguishable from a brand-new device. Not only does the battery life reflect its pristine nature, but the overall performance also reiterates its "like new" status. Coupled with the provided charging cable and SIM card slot opener, the entire package speaks volumes about the quality and attention to detail. What truly astounded me was the swift delivery, with the product at my doorstep within a day. I am immensely pleased with my purchase and have no reservations about returning to BackMarkt.de for future needs. The value and quality I received were truly remarkable, and I wholeheartedly recommend this platform to anyone in search of stellar products at a fraction of the cost.
M Mojde Bay
80 days ago

Unbelievable Deal: iPhone 12 Pro in Pristine Condition with Lightning-Fast Delivery!

As a delighted customer of backmarket.de, I cannot contain my excitement over my recent purchase of an iPhone 12 Pro 128GB for under 500 Euros. Opting for the Excellent condition sans a new battery, I was a bit apprehensive, but upon receiving the device and using it for two weeks, I can confidently say that it's as good as new – not a single scratch in sight! The battery life is exceptional, registering at 100% in the settings, and the phone's performance mirrors that of a brand-new device. To my surprise, the package even included a charging cable and a SIM card slot pin, albeit not in the original iPhone packaging. All these perks coupled with the lightning-speed delivery that had the phone in my hands within a day truly exceeded my expectations. In conclusion, I wholeheartedly recommend backmarket.de for their stellar products and outstanding service. With such great value for money and impeccable quality, I am already planning my next purchase with them. Thank you for the seamless experience!
M Mojde Bay
80 days ago

Unbelievable Savings and Impeccable Service – My Backmarkt.de Experience

As a diligent shopper on the lookout for the best deals, stumbling upon backmarkt.de was a stroke of luck. I couldn't resist the temptation when I saw the jaw-dropping price tag on an iPhone 12 Pro 128GB – a steal under 500 Euros. Opting for the "Excellent" condition, my only minor qualm was the absence of a new battery, but it proved to be a non-issue in the grand scheme of things. Upon unboxing my new gadget, I was left utterly awestruck. The device was flawless, void of any imperfections, blemishes, or signs of wear and tear. It exuded a pristine aura, akin to a fresh-off-the-shelf product. Delving into its performance, I was pleasantly surprised by the battery's optimal health, indicated by a gleaming 100% charge status in the settings. Needless to say, the iPhone's functionality and speed left me thoroughly impressed, surpassing even my high expectations. Accompanied by essentials like a charging cable and SIM card slot opener – albeit not in the original packaging – my purchase was complete. But what truly set my experience apart was the lightning-fast delivery, arriving at my doorstep within a mere day. This exemplary level of service from backmarkt.de has undoubtedly won me over as a loyal customer, and I eagerly anticipate future transactions with this reputable platform. Kudos to the team for exceeding my expectations and making tech dreams come true, all at an unbeatable value!
K Karl K
83 days ago

Transformed My Life, Just as It Should Be

When I came across backmarket.de, I was skeptical about buying refurbished products. However, after making a purchase, I can confidently say that my experience has been nothing short of life-changing. The iPhone I bought from backmarket.de not only saved me money but also performed just as it should - flawlessly. The process was smooth, and the product looked brand new. It's safe to say that backmarket.de has completely changed my perspective on refurbished products. The quality of their items and the seamless customer experience truly exceeded my expectations. I highly recommend backmarket.de to anyone looking for high-quality refurbished electronics. It's business as usual for them to deliver top-notch products that have the power to transform lives. Thank you, backmarket.de, for making it "so wie es sein soll" - just as it should be.
A Alan Brown
92 days ago

Exceeded Expectations: Fast, Excellent Service, and Spot On Description

When I stumbled upon backmarket.de, I was skeptical about the quality of the goods. However, after receiving my order, I can confidently say that the goods were exactly as described. Not only that, but the service was unbelievably fast and excellent. I couldn't be happier with my purchase. Thank you, backmarket.de, for exceeding my expectations!
A Alan Brown
92 days ago

Exceeded Expectations: A Customer’s Delightful Discovery at backmarket.de

As I browsed through backmarket.de, I couldn't help but be impressed by the attention to detail in the product listings. The items were not just accurately described; they were meticulously detailed, leaving no room for ambiguity. It was a pleasant surprise to see how well the product descriptions aligned with the actual items received upon delivery. The efficiency of their service was also remarkable. Not only did my order arrive promptly, but the overall experience was smooth and hassle-free. It's rare to find a company that not only meets expectations but surpasses them with exceptional customer service. In a world where online shopping can sometimes be a gamble, backmarket.de stands out as a beacon of reliability and excellence. I am genuinely grateful for the seamless transaction and the quality of the goods I received. This experience has earned my trust and loyalty, making me a dedicated customer for life.
K Kelvin
100 days ago

Delighted with my Back Market Experience

As a loyal customer of Back Market, I am ecstatic to share my positive experience with the world. I recently purchased a Playstation 4 from backmarket.de and I must say, I am over the moon with the flawless functionality of the console. The customer service team also deserves a special mention for their exceptional communication skills and their dedication to ensuring a seamless shopping experience for me. Back Market has truly impressed me with their high-quality products and top-notch customer service. I highly recommend them to anyone in search of reliable electronics at great prices. Thank you, Back Market, for exceeding my expectations yet again!
K Kelvin
100 days ago

Eternal Gratitude for backmarket.de

I cannot emphasize enough how delighted I am with my experience at backmarket.de. The purchase of my Playstation 4 from their store has brought me immeasurable joy. The console works flawlessly, exceeding my expectations, and the customer service team deserves accolades for their exceptional communication skills. I am eternally grateful for the seamless and satisfying experience I've had with backmarket.de. Thank you for delivering top-notch products and service.

Introduction:

Backmarket.de is a leading online marketplace that specializes in selling refurbished electronic devices. With a mission to provide high-quality and affordable products, Backmarket.de offers a wide range of refurbished smartphones, tablets, laptops, and more. Their platform connects customers with certified sellers who thoroughly test and refurbish each product to ensure its performance and functionality. In this editorial review, we will delve into various aspects of Backmarket.de to help you make an informed decision before making a purchase.

Pros and Cons:

Pros:

  • Extensive selection of refurbished electronic devices
  • Products undergo rigorous testing and refurbishment
  • Affordable prices compared to new devices
  • Sellers are vetted for quality assurance
  • Free shipping on most orders
  • User-friendly website interface

Cons:

  • Limited warranty compared to brand new devices
  • Product availability may vary
  • Some devices may show signs of wear and tear

User Experience:

Backmarket.de ensures a seamless user experience with their intuitive and easy-to-navigate website. Users can filter their search based on various criteria such as the brand, device type, condition, and price range. The detailed product descriptions and images enable users to make informed decisions. The checkout process is simple and secure, providing a hassle-free shopping experience.

Pricing and Value for Money:

Backmarket.de offers competitive prices on refurbished electronic devices. As compared to brand new devices, customers can save a significant amount by opting for refurbished options. While the prices may vary depending on the model and condition, Backmarket.de ensures that customers receive value for their money with their certified refurbished products.

Customer Service:

Backmarket.de prides itself on providing excellent customer service. Their dedicated support team is readily available to address any queries or concerns. Customers can reach out to them through email or phone, and they strive to provide timely assistance. Additionally, Backmarket.de has a comprehensive FAQ section on their website, covering various topics related to orders, returns, and more.

Product Quality and Selection:

Backmarket.de maintains high standards for product quality. They collaborate with certified sellers who refurbish devices to ensure their functionality and performance. Each device goes through stringent testing processes before being listed on the website. The selection of products is vast, offering options from popular brands and various device categories.

Website Usability:

Backmarket.de has invested in an intuitive and user-friendly website interface. The search and navigation features are easy to use, allowing customers to find their desired products quickly. The website is optimized for mobile devices, ensuring a seamless browsing experience from smartphones and tablets as well.

Returns and Exchanges:

Backmarket.de provides a hassle-free returns and exchanges policy. Customers can return a product within a specified timeframe if they are not satisfied. The process is straightforward, and Backmarket.de ensures quick refunds or replacements, subject to their return policy. They strive to resolve any issues promptly to ensure customer satisfaction.

Promotions and Discounts:

Backmarket.de occasionally offers promotions and discounts, providing further value to their customers. These promotions may include discount codes, seasonal sales, or special offers on selected products. Customers can keep an eye on the website or subscribe to their newsletter to stay updated on the latest promotions and discounts.

Reputation:

Backmarket.de has established a strong reputation as a reliable source for refurbished electronic devices. They have garnered positive reviews from customers, highlighting their commitment to quality and customer satisfaction. Their partnership with certified sellers and rigorous testing processes has contributed to their trustworthy reputation in the market.

Payment Options:

Backmarket.de offers multiple payment options to cater to diverse customer preferences. Customers can conveniently make payments using credit or debit cards from major providers. Additionally, they may also accept alternative payment methods such as PayPal or bank transfers, providing flexibility to customers.

Loyalty Programs:

Currently, Backmarket.de does not have a specific loyalty program in place. However, they prioritize customer satisfaction through their quality products, attentive customer service, and value for money offerings.

Customer Reviews:

Customer reviews play a crucial role in the decision-making process. Backmarket.de encourages customers to leave reviews on their website regarding their purchase experience and product quality. These reviews provide insights and feedback to assist potential buyers in making informed choices.

Community Involvement:

Backmarket.de actively engages with its community through social media channels and blog posts. They promote sustainability and a circular economy by advocating for the purchase of refurbished devices. They also share informative content about the benefits of buying refurbished products and reducing electronic waste.

Shipping and Costs:

Backmarket.de offers free shipping on most orders within Germany. The shipping costs for international orders may vary depending on the destination. They collaborate with reliable shipping partners to ensure prompt delivery of products. Customers can track their orders through the website to stay updated on the shipping status.

In conclusion, Backmarket.de is a reputable online marketplace that offers a wide range of refurbished electronic devices. With their commitment to quality, affordable pricing, and excellent customer service, they provide a reliable platform for customers seeking value for money purchases. By adhering to rigorous testing processes and collaborating with certified sellers, Backmarket.de ensures that customers receive high-quality refurbished products. Whether you're looking for a refurbished smartphone, laptop, or tablet, Backmarket.de is a trusted destination that combines affordability and performance.