Backmarket Reviews

Voted Good (4/5)

383 Votes

84 Reviews

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In the Repair & Services category

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8% users rated Terrible
5% users rated Poor
5% users rated Average
20% users rated Very Good
62% users rated Excellent
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J Jimi Räsänen
72 days ago

Exceeded Expectations

My experience with backmarket.fi truly exceeded all expectations. What initially caught my eye was their fast shipping, which was incredibly efficient. When my Samsung XCover 4s arrived, I was pleasantly surprised by the impeccable condition it was in – truly like new. The battery life also impressed me, lasting much longer than I anticipated. All of this, at a reasonable price, made me a very satisfied customer. I highly recommend backmarket.fi to anyone in search of quality products at great prices.
A Aditya V
83 days ago

Back Market Delivers Above and Beyond Expectations!

When I first purchased a product from Back Market, I had high hopes, but the actual experience far exceeded my expectations. The physical condition of the product was impeccable, and its speed and performance were truly beyond what I had imagined. I was pleasantly surprised by the exceptional quality and efficiency of the machine. I am sincerely grateful to Back Market and the vendor for providing such a remarkable product that has greatly enhanced my daily life. Thank you for surpassing my expectations and delivering an outstanding customer experience! 😇
A Aditya V
83 days ago

Flawless Purchase Experience with Back Market!

I cannot express my satisfaction enough with Back Market! When I received my order from backmarket.fi, I was taken aback by the impeccable physical condition of the machine. It looked and performed as if it were brand new, exceeding all my expectations. The speed and overall performance left me pleasantly surprised and truly impressed. I am immensely grateful to both Back Market and the vendor for making this experience so exceptional. Thank you for delivering beyond what I had imagined! 😇
A Aditya V
83 days ago

Transformative Experience: Above and Beyond Expectations!

When I first stumbled upon backmarket.fi, I was hesitant about buying a refurbished machine. However, my decision to purchase one turned out to be a game-changer. The physical condition of the device exceeded my expectations, looking and feeling like new. What truly amazed me was the speed and performance; it ran smoothly and efficiently, surpassing what I had imagined for a refurbished item. This exceptional experience left me pleasantly surprised and immensely satisfied. I owe a big thank you to Back Market and the vendor for providing such a stellar product. This purchase has not only saved me money but has also introduced me to the reliability and quality of refurbished devices. I highly recommend backmarket.fi to anyone looking for top-notch products that go above and beyond expectations. Thank you for this transformative experience! 😇
A Aditya V
83 days ago

This is a Game Changer!

When I first stumbled upon backmarket.fi, I was hopeful but cautious. However, after receiving my order, I can confidently say that this experience has shattered all my expectations. The pristine physical condition of the product left me in awe, and the lightning-fast performance surpassed anything I had imagined. I couldn't be happier with my purchase! A huge shoutout to Back Market and the incredible vendor for delivering excellence beyond belief. Thank you for making technology dreams come true! 😇
H Harri P
135 days ago

Revolutionized My Life with the Perfect iPad

When I stumbled upon backmarket.fi, I was skeptical at first. But oh, how they proved me wrong! The iPad I ordered arrived at lightning speed, and it was just perfect for me. It has completely revolutionized the way I work, play, and connect with the world. The sleek design and seamless functionality exceeded my expectations. It's like the iPad was tailor-made for me. Whether I'm breezing through work tasks, immersing myself in entertainment, or video-calling loved ones, this device has become an indispensable part of my everyday life. The process was smooth, from ordering to unboxing. The quality was top-notch, and it was evident that backmarket.fi takes pride in offering exceptional products. As someone with a busy lifestyle, having a reliable and efficient iPad has made all the difference. Thank you, backmarket.fi, for making my iPad dreams a reality. I can't imagine my life without it now. I'm definitely a customer for life!
A Ahmar S
142 days ago

Unbeatable Value and Top-Notch Service at BackMarket.fi

I recently had the pleasure of experiencing the impeccable service and unbeatable pricing at BackMarket.fi, and I couldn't be more impressed. From the moment I entered the website, I was greeted with a user-friendly interface and a wide range of products at competitive prices. What truly stood out to me was the outstanding customer service. When I had a query about a product, the support team was not only prompt in their response but also incredibly knowledgeable - providing me with all the information I needed to make an informed decision. The product I purchased exceeded my expectations – the quality was exceptional, and the price was unmatched compared to other retailers. The seamless purchasing process and fast delivery further solidified my trust in BackMarket.fi. I highly recommend BackMarket.fi to anyone looking for a reliable platform offering excellent value and a stellar customer experience. This is more than just a marketplace; it's a service-oriented company that truly cares about its customers.
H Hanna V
168 days ago

Ordering and payment went smoothly and…

I was hesitant to make a purchase from backmarket.fi at first, but I'm so glad I did. From the moment I placed my order to the seamless payment process, everything went incredibly smoothly. What truly impressed me was the lightning-fast delivery – I didn't have to wait long at all. When I received the products, they were exactly as described and worked perfectly. I couldn't be happier with my experience. I highly recommend backmarket.fi to anyone looking for quality products and exceptional service. Thank you for restoring my faith in online shopping!
H Hanna V
168 days ago

Fast, Flawless, and Fabulous: A Satisfied Customer’s Story with backmarket.fi

As a discerning shopper, I value efficiency and quality when making online purchases. Recently, I had the pleasure of experiencing just that with backmarket.fi. From start to finish, the ordering and payment process was seamless, exceeding my expectations. What truly stood out was the lightning-fast delivery – my package arrived in record time, showcasing their commitment to customer satisfaction. Upon unboxing, I was thrilled to find that the products were exactly as described and in impeccable working condition. The seamless experience from browsing to unboxing was a testament to backmarket.fi's dedication to delivering top-notch service. Overall, my experience with backmarket.fi was nothing short of exceptional. For anyone seeking a reliable and trustworthy online shopping destination, I wholeheartedly recommend giving backmarket.fi a try. It's a decision you won't regret!
H Hanna V
168 days ago

Exceptional Service and Speedy Delivery – A Seamless Experience

As a loyal customer of backmarket.fi, I am delighted to share my exceptional experience with ordering and payment on their platform. From start to finish, the process was seamless, and I encountered no hiccups along the way. What truly impressed me was the lightning-fast delivery of my purchased products. Not only did they arrive promptly, but they also exceeded my expectations in terms of quality and functionality. The seamless transaction, coupled with the swift delivery, truly highlighted the professionalism and efficiency of backmarket.fi. I was thrilled to unbox my products and find them in perfect working condition, showcasing the reliability and authenticity of the items offered on their website. In conclusion, my overall experience with backmarket.fi was nothing short of excellent. I highly recommend their services to anyone looking for a hassle-free shopping experience with top-notch products. Thank you, backmarket.fi, for setting the bar high in customer satisfaction and service excellence!
J Juhani Känkänen
188 days ago

Job well done!

I cannot say enough about the fantastic experience I had with backmarket.fi. From the moment I placed my order, I was impressed by the seamless process and remarkable efficiency. The product I received was exactly as promised, and the delivery surpassed all expectations with its speed - arriving in less than 24 hours! I was truly amazed by the level of service and the quality of the product. It's evident that backmarket.fi takes great pride and care in ensuring customer satisfaction. This kind of dedication is rare to find, and it made me feel valued as a customer. I highly recommend backmarket.fi to anyone in need of reliable products and exceptional service. They have certainly earned my trust, and I look forward to doing business with them again in the future. Thank you for a job well done!
J Juhani Känkänen
188 days ago

Job well done!

🌟 A Stellar Experience with Backmarket.fi! 🌟 I can't contain my excitement about the amazing experience I had with Backmarket.fi! From the moment I placed my order, I was blown away by their exceptional service and top-notch products. First off, let's talk about the product itself. It was exactly as promised, and the quality exceeded my expectations. I was a bit skeptical about ordering online, but Backmarket.fi delivered on their word, and I couldn't be happier with my purchase. What truly impressed me was the lightning-fast delivery. I kid you not, my order arrived in less than 24 hours! I was in awe of their efficiency and commitment to customer satisfaction. It's rare to come across a company that not only meets but exceeds delivery expectations. The entire shopping experience with Backmarket.fi was seamless and stress-free. I felt like a valued customer every step of the way, and that level of care is hard to come by these days. If you're in the market for high-quality products and exceptional service, I wholeheartedly recommend giving Backmarket.fi a try. You won't be disappointed! Thank you, Backmarket.fi, for setting the bar high and redefining what a remarkable shopping experience should be like. I'll definitely be a returning customer! 🌟
J Juhani Känkänen
188 days ago

Exceeding Expectations with Lightning Speed Delivery!

When it comes to online shopping, one can't help but feel a bit skeptical about whether the product will truly live up to its promises. However, my experience with backmarket.fi completely shattered any doubts I had. I couldn't believe my eyes when the product arrived at my doorstep in less than 24 hours! The timely delivery was not just a mere service, but a testament to their commitment to customer satisfaction. The item I received was exactly as promised – pristine and working flawlessly. I applaud backmarket.fi for not only meeting but exceeding my expectations. Such dedication to quality and efficiency is truly commendable. I now have complete trust in their services and will undoubtedly be a returning customer. Thank you for a job well done!
L Lauri Toikka
203 days ago

Absolutely horrible service

As someone who was once disappointed by mediocre service, I can confidently say that my experience with backmarket.fi couldn't have been more different. From the moment I reached out about a defective device, they were incredibly responsive and understanding. Not only did they promptly provide a prepaid return label for the faulty item, but they also expedited the process of issuing a refund. In no time, I had my money back, allowing me to easily reinvest in a working device. This level of care and attention to customer satisfaction truly sets backmarket.fi apart in the industry. Whether you're looking for reliable products or exceptional service, I highly recommend giving them a chance to exceed your expectations.
L Lauri Toikka
203 days ago

Absolutely horrible service

After a disappointing experience with another company, I was hesitant to try backmarket.fi. However, I'm delighted to say that my fears were unfounded. The customer service has been absolutely outstanding. When I received a defective device, I reached out to the team, expecting the worst based on my previous encounter. To my surprise, they were incredibly responsive and empathetic. They promptly issued a refund and even provided assistance in finding a replacement device. I cannot stress enough how refreshing it was to deal with a company that genuinely cares about its customers. The level of professionalism and dedication to customer satisfaction is truly commendable. My faith in online retailers has been restored, thanks to the exceptional service from backmarket.fi. I highly recommend them to anyone in need of quality electronic devices and outstanding customer support. Thank you, backmarket.fi, for going above and beyond to ensure my satisfaction.

Introduction

Backmarket.fi is an online marketplace that specializes in selling refurbished electronic devices. With a mission to extend the life of these products and reduce electronic waste, Backmarket.fi offers a wide selection of high-quality refurbished smartphones, laptops, tablets, and other devices, all at affordable prices. Whether you're environmentally conscious or looking for a budget-friendly option, Backmarket.fi provides a convenient and reliable platform to fulfill your gadget needs.

Pros and Cons

  • Pros:
    • Wide range of refurbished electronic devices
    • Competitive prices compared to new products
    • Environmentally friendly and sustainably sourced
    • Thoroughly tested and certified by professionals
    • Extended warranties available for added peace of mind
  • Cons:
    • Availability of specific models may vary
    • No option to customize devices with additional features
    • Limited product availability for niche or less popular brands

User Experience

Backmarket.fi provides a user-friendly interface with well-organized categories and filters for easy navigation. The website design is clean and intuitive, allowing users to quickly find their desired products. Detailed product descriptions and condition information help customers make informed decisions. The checkout process is smooth, and the website is optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.

Pricing and Value for Money

One of the standout features of Backmarket.fi is its competitive pricing. With refurbished products, customers can save a significant amount compared to purchasing new devices. Backmarket.fi ensures that its pricing aligns with the market value and condition of each product. Additionally, the website offers various filters to refine product searches by price range, specifications, and other parameters, increasing the value for money customers receive.

Customer Service

Backmarket.fi is committed to providing exceptional customer service. Their support team is responsive and knowledgeable, ready to assist with any queries or concerns. The website also has an extensive FAQ section, addressing common questions and providing clear guidance. With a hassle-free returns and exchanges policy, customers can feel confident in their purchase. Overall, Backmarket.fi strives to create a positive customer experience from start to finish.

Product Quality and Selection

Backmarket.fi maintains strict quality control standards to ensure the reliability of their refurbished products. Each device undergoes a thorough inspection and testing process by certified technicians. This attention to detail guarantees that customers receive fully functional devices with minimal signs of wear. The website offers a diverse selection of devices from well-known brands, including Apple, Samsung, HP, and more. However, availability may vary depending on market demand.

Website Usability

Backmarket.fi's website is designed with usability in mind. The intuitive navigation, clear product categorization, and concise filters enable users to quickly find the desired products. The overall layout is visually appealing and clean, enhancing the browsing experience. Detailed product pages provide comprehensive information, including specifications, condition details, and warranty options. The website's loading speed is efficient, contributing to a seamless and enjoyable browsing experience.

Returns and Exchanges

Backmarket.fi offers a hassle-free returns and exchanges policy. If customers encounter any issues with their purchased products, they can easily initiate a return or exchange process through the website. Backmarket.fi provides clear instructions on how to package and ship the items back, ensuring a smooth and efficient process. Customers can rely on Backmarket.fi's commitment to their satisfaction, facilitating a risk-free shopping experience.

Promotions and Discounts

Backmarket.fi frequently offers promotions and discounts on selected refurbished devices, providing additional savings to customers. These promotions may include reduced prices, bundle deals, or limited-time coupons. By regularly checking the website or subscribing to the newsletter, customers can stay updated on the latest deals and secure even greater value for their purchases.

Reputation

Backmarket.fi has established a strong reputation in the refurbished electronics market. With a focus on sustainability and customer satisfaction, Backmarket.fi has gained trust and positive reviews from a wide range of customers. By consistently meeting high-quality standards and offering reliable products, Backmarket.fi has become a reputable choice for those seeking refurbished electronic devices.

Payment Options

Backmarket.fi offers various secure payment options to cater to different customer preferences. Customers can pay through major credit cards, including Visa, Mastercard, and American Express. Additionally, Backmarket.fi accepts payments via PayPal, providing an added layer of security and convenience for buyers. The website employs encryption technology to safeguard payment information, ensuring a secure transaction process.

Loyalty Programs

Currently, Backmarket.fi does not have a specific loyalty program in place. However, the website occasionally offers exclusive discounts or promotions to repeat customers as a token of appreciation. By joining the Backmarket.fi community, customers can stay informed about these special offers and take advantage of additional savings.

Customer Reviews

Customer reviews play an integral role in the Backmarket.fi shopping experience. The website features genuine customer reviews for each product, allowing potential buyers to gain insights into the experiences of previous customers. These reviews highlight the condition of the devices, the overall shopping experience, and the level of customer service provided. This transparency helps customers make informed decisions and reinforces Backmarket.fi's commitment to quality and customer satisfaction.

Community Involvement

Backmarket.fi is actively involved in sustainability initiatives and community projects. The company partners with organizations dedicated to reducing electronic waste and promoting eco-friendly practices. Backmarket.fi also supports local communities through various initiatives, contributing to a better future for both the environment and society.

Shipping and Costs

Backmarket.fi offers reliable and secure shipping services to customers across Finland. The website provides estimated delivery times, ensuring customers are aware of when they can expect their products to arrive. Shipping costs vary depending on the size and weight of the purchased items, as well as the chosen delivery method. Backmarket.fi aims to provide affordable shipping options without compromising on the safety and timely delivery of the products.

In conclusion, Backmarket.fi is a reputable online marketplace that offers a wide range of refurbished electronic devices at competitive prices. With a commitment to quality, sustainability, and customer satisfaction, Backmarket.fi provides a user-friendly platform, reliable customer service, and thoroughly tested products. Whether you're looking to save money or reduce electronic waste, Backmarket.fi is a trustworthy option that combines affordability with environmental responsibility.