Users Voice for Bellelily

20% users rated Terrible
2% users rated Poor
1% users rated Average
0% users rated Very Good
76% users rated Excellent
Pie Chart Review Representation for Bellelily
Bellelily Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 20 Mar 2019

Last updated by on 10 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2021 4.2 1.5 1.4 5 3.7 4.3
Dec 2021 4.3 1 1.3 5 4.3 4.3
Jan 2022 4.3 1.8 1.1 5 4.2 4.2
Feb 2022 3.3 1 1.2 5 3.2 4.1
Mar 2023 3.9 1 1.4 5 3.6 4.4
Line Chart for Rating of peer stores

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Detailed Bellelily Review by

Introduction

Bellelily.com is an online clothing and accessories store that caters to women. The store offers trendy and fashionable items at affordable prices, with a focus on providing a diverse range of styles and sizes to meet the needs of every woman. Bellelily.com has gained popularity among shoppers due to its vast collection of clothing, accessories, and fashion jewelry, which includes dresses, tops, swimwear, shoes, and much more. The company also offers efficient shipping, secure payment options, and exceptional customer service.

Pros and Cons

Pros:
  • Large selection of trendy and fashionable clothing and accessories
  • Affordable prices
  • Free shipping on orders over $59
  • Efficient and reliable shipping
  • Secure payment options
  • Responsive and friendly customer service
Cons:
  • Items may differ slightly from their online pictures
  • Returns can be complicated due to overseas shipping
  • Long shipping times for international orders

User Experience

Bellelily.com website is user-friendly and easy to navigate. The website is divided into several categories, including new arrivals, clothing, accessories, and more. Users can refine their search by selecting items by size, color, price, and style. The site is updated frequently with new items, making it easy for users to find the latest fashion trends. The site is also mobile-friendly, ensuring that customers can shop on their mobile devices with ease.

Pricing and Value for Money

Bellelily.com offers affordable prices for items, making it an accessible option for budget-conscious consumers. The store runs regular promotions offering discounts that can save customers up to 70% on their purchases. Overall, the prices are excellent value for the money, and customers can get a good deal on fashionable items.

Alternatives

Alternative websites similar to Bellelily.com include Shein, Zaful, and Romwe. These sites offer a similar range of products at comparable prices.

Customer Service

Bellelily.com provides exceptional customer service. The company has a dedicated team of customer service representatives who are available to answer any queries or concerns customers may have about their order. The company also provides several contact options, including email, phone, and live chat, to ensure that customers can communicate with them easily.

Product Quality and Selection

Bellelily.com offers a wide range of clothing, accessories, and fashion jewelry in various styles and sizes. The quality of the products is generally good, although some items may differ slightly from their online pictures. The company updates its catalog frequently, ensuring that customers can find new and trendy items regularly.

Website Usability

The Bellelily.com website is easy to use and navigate, with a user-friendly interface. Customers can browse products easily and refine their search using various filters, including size, color, and style. The site's design is modern and visually appealing, making it a pleasant shopping experience overall.

Returns and Exchanges

Customers can return or exchange items within 30 days of receipt. However, customers are responsible for return shipping costs, and the company does not offer free returns. The returns process can be complicated, particularly for international orders, and customers are encouraged to read the return policy carefully before making a purchase.

Promotions and Discounts

Bellelily.com offers regular promotions and discounts, with up to 70% off selected items. Customers can also enjoy free shipping for orders over $59. Subscribing to the newsletter is an excellent way to stay informed about the latest promotions and discounts.

Reputation

Bellelily.com has a solid reputation among customers, thanks to their extensive range of stylish and affordable clothing and accessories. The company is dedicated to providing exceptional customer service and an easy shopping experience. While some customers have reported issues with returns, most have had a positive experience with the company.

Payment Options

Bellelily.com accepts several secure payment options, including credit and debit cards, PayPal, and Apple Pay. Payment is processed promptly, and customers can shop with confidence, knowing that their payment details are safe and secure.

Loyalty Programs

Bellelily.com does not currently offer a formal loyalty program. However, customers can sign up for the newsletter to stay up-to-date about the latest promotions and discounts.

Customer Reviews

Customers have generally positive reviews of Bellelily.com, praising the store for its affordable prices, extensive range of products, and customer service. Some customers have expressed concerns about long shipping times and complicated returns processes, but these issues appear to be the exception rather than the norm.

Community Involvement

Bellelily.com does not appear to be involved in any specific community initiatives or charitable causes.

Shipping and Costs

Bellelily.com offers efficient and reliable shipping, with delivery times between 10 to 25 business days. The company offers free shipping on orders over $59. Customers can also opt for expedited shipping for an additional cost. International orders may be subject to customs fees and taxes, which customers are responsible for paying.

Bellelily Recent User Reviews

User Rating

5 stars

46

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Reviewer Name: terabaapkacompanyhairandi

Review Submission Date: 2022-02-12

Review Title: If You want me to not to put review on…
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Review Description: If You want me to not to put review on your companies release my company and its the final deal NOTICE **********lakin ham chutiyapa nh kar raha hai jaise tu hamko bar bar call kaar raha hai tu chutiyapa kar ham tera sab company find out kar raha hai example ke liye kuch tera site fund out hua hai ...........................DreamyherFairySeasonBelle LilyHawaliliHolapickNewchic

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Reviewer Name: Ken Witt

Review Submission Date: 2022-02-02

Review Title: Decent to work with.
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Review Description: Products are as represented, had an issue with one item but the company resolved it.

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Reviewer Name: Amanda Harrison

Review Submission Date: 2022-01-28

Review Title: Great customer service!
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Review Description: I ordered the long-sleeve, knee-length red dress with sequins. The dress arrived with a stain on the torso, and I contacted Belle Lily with the problem. They agreed to a replace the dress (due to the defect) at no additional cost to me. I appreciate their prompt costumer service and commitment to making the transaction “right”!

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Reviewer Name: Amy McVeigh

Review Submission Date: 2022-01-21

Review Title: Terrible quality, terrible customer service. Don't waste your money or time
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Review Description: I have never received such terrible products. They are complete ripoffs of what they are showing online and look nothing like what they're advertising. Trying to get a compete refund is still in the battle-phase and PayPal is now stepping in because I have been fighting Bellelily for over a month now. Don't waste your money on this crap. It took forever to ship (comes from China) and their customer service is atrocious. Never ever again going near this joke of a business.

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Reviewer Name: Rita Jones

Review Submission Date: 2022-01-21

Review Title: Bellelily is great
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Review Description: Bellelily is great. By no mistake of theirs I didn't get my order and they are doing everything they can to make it right.i would recommend them to anyone. They get a 5 star from me.

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Reviewer Name: Lauren

Review Submission Date: 2022-01-20

Review Title: I mistakenly entered the wrong address…
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Review Description: I mistakenly entered the wrong address for my order. The Customer Service was very helpful in getting a replacement order out for me quickly. I would recommend this website to my family and friends. They have very cute stuff at great prices.

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Reviewer Name: Angela

Review Submission Date: 2022-01-13

Review Title: Very prompt delivery and excellent…
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Review Description: Very prompt delivery and excellent customer service

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Reviewer Name: Kimberly Guevara

Review Submission Date: 2022-01-12

Review Title: Great quality clothing
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Review Description: Great quality clothing! Great customer service!

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Reviewer Name: Michael Blair

Review Submission Date: 2022-01-11

Review Title: AVOID
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Review Description: AVOID! Item (hummingbird window hanging), not at all like advertised (smaller, tacky, cheap plastic), their photo was extremely misleading to say the least. Customer Service try to fob off with asking you to keep product and they'll part refund 30%, warning of long delays for return post and refund, if returned.