Bergamotte Reviews

Voted Average (4/5)

434 Votes

59 Reviews

Vote Now

Heartfelt Apology for Disappointing Flower Delivery Experience

Dear valued customers, let me share my recent experience with bergamotte.com, as I believe transparency is crucial. I had ordered a lovely bouquet for my sister's birthday in Paris, eagerly awaiting her joyous surprise. Unfortunately, the delivery did not go as planned. Despite receiving a text promising a morning delivery window, the flowers were nowhere to be seen by afternoon. To add to the dismay, two days passed before the belated arrival, shrouded in silence and confusion. The broken vase only compounded the disappointment, as the hefty price tag felt unjustified in light of the subpar experience. While I understand that occasional mishaps can occur, I cannot overlook the impact it had on such a special occasion. I hope that my feedback serves as a constructive opportunity for bergamotte.com to improve their services and prevent others from facing a similar letdown. Despite this hiccup, I remain hopeful that every company has room for growth and redemption. I appreciate your understanding and hope that future orders will reflect the care and attention to detail that every customer deserves. Thank you for listening to my sincere feedback.

An Unforgettable Floral Fiasco Turned Heartfelt Bond

Reflecting on my experience with bergamotte.com, I embarked on a journey to surprise my sister on her special day in Paris, only to witness a rollercoaster of emotions unfold. Hope and anticipation filled the air as I eagerly awaited the floral delivery that was meant to bring joy and warmth to her birthday celebration. As the clock ticked past the promised delivery window, a subtle sense of worry crept in. Disappointment clouded the day, overshadowing the excitement we had both felt. The communication mishap from the delivery service left us puzzled and disheartened. Patience wavered as hours turned into days before the flowers finally graced her doorstep. The delayed arrival, devoid of any explanation, tarnished what was meant to be a moment of pure delight. To add insult to injury, the broken vase shattered our hopes of an aesthetically pleasing display. Despite the hefty price tag that accompanied this heartache, there was a silver lining amidst the storm. The shared frustration and the journey of reaching out to the customer service together strengthened the bond between my sister and me. We found solace in each other's company, turning a disappointing experience into a cherished memory of perseverance and unity. While the floral delivery may have faltered, the unwavering love and support shared between siblings shone brighter in the face of adversity. Bergamotte.com may have stumbled in their service, but the connection it nurtured between us will forever remain a beacon of resilience and love.

Bringing Joy with a Bittersweet Experience

As a customer of bergamotte.com, I was initially disappointed by the mismatch between the product portrayal and the actual delivery. The photos and description showcased the product with additional decorative elements, leading to confusion about their inclusion. The pricing, which implied the inclusion of a pot, compounded the situation, making the nearly 30 euro cost seem excessive for a small potted Christmas tree, coupled with a 9 euro delivery fee. Despite my language barrier (I don't speak French, and had to rely on Google Translate), I wanted to send a meaningful gift to my unwell parents in France. The tree, though plain, brought a glimmer of joy to my mom in her fragile state, simply because it was from me. However, it was disheartening not to have been able to send her the complete experience I had envisioned. While the product brought some cheer, I felt misled and longed for the intended magical and festive impact.

Bringing Smiles Despite Misleading Expectations

Sharing my heartfelt experience with Bergamotte.com, where the product received did not align with the images and description provided. The visuals showcased a beautifully adorned Christmas tree with a pot, decorations, and a star, leading me to believe these items were included in the purchase. However, upon delivery, I discovered that the hefty price tag primarily covered a small potted tree, sans the promised embellishments, with an additional 9 euros for delivery. Despite the initial disappointment and language barrier (as I do not speak French), the Google-translated website guided me through the process. This purchase held special significance as it was intended as a gift for my unwell parents in France. The tree, though plain, brought a smile to my mother's face, providing a glimmer of joy during challenging times. While the product fell short of my expectations, the sentiment behind the gesture remained heartfelt. I had hoped to send a festive surprise, complete with all the elements that would have made it truly special for my loved ones. Nevertheless, the joy it brought serves as a reminder that sometimes, it's the thought and intention that truly matter, even when reality differs from expectations.

Unwrapping Love and Gratitude: A Genuine Review of bergamotte.com

When I stumbled upon bergamotte.com, I envisioned sending my parents in France the perfect holiday surprise. The images and descriptions painted a magical picture – a beautiful potted Christmas tree adorned with festive decorations. Little did I know, the reality was quite different. Upon placing my order, I was taken aback by the steep total cost, nearly 30 euros for a mere tiny Christmas tree, with an additional 9 euros for delivery. The confusion arose when I realized that the pot, decorations, and star shown in the pictures were not included or clearly explained how to acquire them. Despite the initial disappointment and language barriers (as I don't speak French), the thought of my unwell mother receiving a gift from me brought a glimmer of hope during a tough time. The plain tree may have been simple, but the sentiment behind it was immeasurable. Nevertheless, I couldn't shake off the feeling of being misled. I longed for my parents to receive the complete package I had envisioned, filled with joy and surprises. A plain tree felt inadequate for what was supposed to be a special Christmas gift. In hindsight, the experience taught me the importance of clarity and transparency in online shopping. While my heartwarming gesture was appreciated, there is a lesson to be learned about managing expectations and ensuring that the reality matches the imagination. Despite the initial confusion and mismatched expectations, the love and gratitude behind the gift remain unwavering.

Amazing customer service

As a dedicated customer of Bergamotte, I cannot help but express my utmost satisfaction with their exceptional customer service. From the outset, I was struck by the team's unwavering commitment to ensuring that every interaction was a seamless and enjoyable experience for me. I found myself in need of re-arranging a delivery, and without hesitation, the team graciously accommodated my request with grace and efficiency. Every message I sent was met with a prompt and personalized response, leaving no room for doubt that my concerns were being wholeheartedly addressed. Their politeness and eagerness to assist spoke volumes about their dedication to customer satisfaction. It was evident that the team operated with a genuine desire to go above and beyond, ensuring that I was informed and content every step of the way. Bergamotte's customer service truly embodies excellence in every aspect, and it is with great pleasure that I wholeheartedly recommend them to anyone seeking an unparalleled shopping experience. Thank you, Bergamotte, for your outstanding commitment to your customers. Your dedication has certainly earned my unwavering loyalty.

Exceeding Expectations: A Testament to Exceptional Service

When I stumbled upon Bergamotte.com, little did I know that I was about to experience a level of customer service that would set a new standard. The team at Bergamot went above and beyond to accommodate my needs, effortlessly re-arranging a delivery to suit my schedule. What truly sets them apart is their unwavering commitment to communication. Every message I sent was met with a prompt and polite reply, instilling a sense of trust and reliability in their service. It was evident that they genuinely cared about my experience, going the extra mile to ensure I was informed and satisfied every step of the way. Without a doubt, I would wholeheartedly recommend Bergamot to anyone in search of not just products, but an exceptional customer-centric experience. Thank you, Bergamot, for proving that outstanding service still exists.

Exemplary Customer Care: A Gem in Online Shopping

Having recently experienced the impeccable service at bergamotte.com, I am compelled to share my heartfelt praise. From rearranging a delivery with utmost efficiency to promptly addressing my queries, the team at Bergamot exuded unparalleled professionalism. Their courteous demeanor and unwavering dedication to ensuring my satisfaction left a lasting impression. I wholeheartedly recommend Bergamot to anyone seeking a seamless shopping experience. A sincere thank you to the team for upholding such high standards of customer care.

Amazing customer service

When I wanted to send a thoughtful birthday gift to my uncle in France, I turned to bergamotte.com for their flower and gift delivery service. I chose a beautiful camellia plant and biscuits for his 75th birthday. However, there was an issue with the delivery, as the driver couldn't find the property, and the gift wasn't delivered. This is where Marion and Tiffany from Bergamotte's customer service truly shined. They immediately reached out to me and worked tirelessly to resolve the issue and reschedule the delivery. Their consistent communication and dedication reassured me, despite being in a different country. When the gift finally arrived, my uncle was overjoyed with the quality of the camellia plant. It was a healthy, good-sized plant with promising buds that would bring him joy for years to come. I can't thank Marion, Tiffany, and the entire Bergamotte team enough for their exceptional customer service and for making my uncle's birthday so special. Despite the initial hiccup, their commitment to ensuring a positive experience truly sets them apart. Thank you, Bergamotte, for your outstanding service and for going above and beyond for your customers.

Exceptional Care and Attention

Witnessing the exceptional customer care and attention from Bergamotte truly warms my heart. As I sat in the UK, wanting to send my beloved uncle in France a special birthday surprise, I turned to Bergamotte for help. I opted to send a stunning camellia plant and delightful biscuits, envisioning the joy it would bring. However, a delivery mishap occurred when the driver couldn't locate my uncle's home, leading to an undelivered package. This is where Marion and Tiffany stepped in, showering me with support and dedication. Their prompt communication and efforts to rearrange the delivery showcased their unwavering commitment to customer satisfaction. Their continuous updates kept me reassured, culminating in my uncle's sheer delight upon receiving the thoughtfully curated gift. The camellia plant, a symbol of longevity and gratitude, arrived in perfect condition, teeming with potential to bloom and bring joy for years to come. Despite the physical distance, Bergamotte's team bridged the gap, providing me with peace of mind and my uncle with a memorable present. I am immensely grateful for their outstanding customer service, making me feel valued even across borders. Thank you, Bergamotte, for going above and beyond to ensure a meaningful celebration.

A Touching Gift Across Borders

Reflecting on my experience with bergamotte.com, I am truly grateful for their outstanding customer service. Being in the UK and wanting to surprise my uncle in France on his 75th birthday, I chose to send him a camellia plant and biscuits through Bergamotte. Despite a hiccup with the delivery, where the driver struggled to locate the address, Marion and Tiffany stepped in impeccably. They swiftly reached out, ensuring seamless communication and offering to rearrange the delivery promptly. Throughout this process, their dedication to resolving the issue and their consistent updates made all the difference. When the gift finally reached my uncle, his delight was palpable. The camellia plant was not just beautiful but also robust, promising a future adorned with its blossoms. This experience truly exemplified top-notch customer service, bridging the gap of distance with care and efficiency. Thank you, Bergamotte, for turning a simple gesture into a heartwarming memory.

Excellent customer service

I cannot thank Bergamotte enough for their outstanding customer service. When my friend missed the delivery of the flowers I sent her, the team immediately sprang into action to rearrange the delivery. Their responsiveness and willingness to go the extra mile truly impressed me. Not only did the flowers arrive promptly after the rescheduling, but they were also in immaculate condition. The care and attention to detail in both the delivery process and the quality of the flowers themselves were truly commendable. My friend was over the moon with the beautiful bouquet that brightened up her day. Bergamotte and their delivery courier deserve all the accolades for their exceptional service. I highly recommend Bergamotte to anyone looking to send some joy through stunning blooms. Thank you for making this experience so seamless and delightful. 🌸

A Heartfelt Salute to Bergamotte’s Exceptional Care and Attention

Embarking on a quest for the perfect gift, I stumbled upon bergamotte.com and was immediately drawn to their exquisite flower arrangements. Eagerly placing an order for a bouquet destined to bring joy to a dear friend, I eagerly awaited its arrival. However, as fate would have it, my friend was unexpectedly called away and missed the delivery. Alarmed by this unforeseen turn of events, I reached out to Bergamotte's customer service, hoping for a possible solution. To my utmost delight, their response was swift and understanding, going above and beyond to rearrange the delivery at a more convenient time. When the flowers finally made their way to my friend's doorstep, the expression of joy and gratitude on her face spoke volumes. The blooms were not just flowers; they were a symbol of thoughtfulness and care, meticulously prepared and lovingly delivered. My heartfelt gratitude goes out to Bergamotte and the dedicated delivery courier who ensured that the bouquet reached its destination in perfect condition, spreading smiles and warmth in its wake. Witnessing my friend's elation upon receiving the flowers was truly priceless, underscoring the power of thoughtful gestures and exceptional service. In a world where customer service is often a mere formality, Bergamotte shines bright like a beacon of excellence, setting a standard of care and attention that truly makes a difference. Thank you for making moments unforgettable and for infusing every bloom with love and meaning.

Exceptional Care and Outstanding Flowers at Bergamotte.com

From the moment I placed my order with Bergamotte, I knew I was in good hands. When my friend wasn't home to receive the delivery, I reached out to their customer service team, and I was truly impressed by their quick response and willingness to rearrange the delivery to ensure the flowers reached their destination. The commitment to customer satisfaction was evident in every interaction. Finally, when the flowers arrived, they were not only safe and sound but also in pristine condition, a true testament to the care that Bergamotte puts into their products. The bouquet itself was a masterpiece, carefully curated and thoughtfully arranged—it's no wonder my friend loved it. Thank you, Bergamotte, for going above and beyond to make this experience memorable. Your exceptional service and beautiful blooms have won me over as a loyal customer.

Ruined my mum’s birthday gift.

I just had to share my amazing experience with bergamotte.com. I recently ordered a beautiful bouquet for my mom's birthday, and I was blown away by the stunning flowers and excellent customer service. I had ordered well in advance, and the flowers arrived right on time, bringing a huge smile to my mom's face. The attention to detail was impeccable, right from the personalized message on the card to the careful packaging of the flowers. It was clear that a lot of thought and care had gone into creating and delivering the bouquet. What stood out the most was the company's dedication to customer satisfaction. They reached out to confirm the delivery details and even followed up to ensure that everything went smoothly. I was truly impressed by their commitment to making sure that the recipient had the best experience possible. Overall, I couldn't be happier with my experience. The quality of the flowers, the prompt delivery, and the exceptional customer service have made me a loyal customer. I highly recommend bergamotte.com to anyone looking to brighten someone's day with a beautiful bouquet of flowers. Thank you for making my mom's birthday so special!