Big5sportinggoods Reviews

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64 Reviews

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Exceptional Customer Service and Quality Products

Purchasing from big5sportinggoods.com has always been a seamless and enjoyable experience for me. The wide array of products and the ease of navigating through the website make it a go-to for all my sporting goods needs. On the rare occasion that I needed to make a return, their customer service team went above and beyond to assist me, ensuring that I had a hassle-free return process. The quality of their products is exceptional, and the prices are unbeatable. I feel confident and satisfied with every purchase I make. Thank you, Big 5, for your outstanding service!

Resonating Service and Heartfelt Experience at Big5SportingGoods

Reflecting on my recent experience with Big5SportingGoods brings a mix of satisfaction and disappointment. As much as I appreciate their product quality, the return policy left a sour taste in my mouth. Living in an area without a nearby physical store, the prospect of incurring high costs to return an ill-fitting pair of boots was disheartening. After spending $54 on boots that unfortunately did not fit, I faced a dilemma. The company's decision to deduct $24 from my refund for the return shipping felt like an unexpected blow. Adding insult to injury, the $10 fee from FedEx for a 2lb ground service package further exacerbated the situation, illustrating the financial burden placed on customers in such scenarios. While I acknowledge the intricacies of running a business and the associated costs, there was a sense of disconnect in the customer experience. The hefty deductions for return shipping overshadowed the initial excitement of purchasing from Big5SportingGoods. Moving forward, I am inclined to explore alternative shopping avenues to avoid similar instances. The feeling of being nickel-and-dimed for a return shipment was a letdown, and I hope Big5SportingGoods reevaluates their policies to prioritize customer satisfaction and loyalty. In conclusion, my experience with Big5SportingGoods was a mixture of highs and lows. While the product quality met my expectations, the return process left room for improvement. I advocate for transparent and customer-friendly policies that foster trust and long-term relationships.

Big 5 Sporting Goods: Going the Extra Mile to Disappoint

Reflecting on my experience with big5sportinggoods.com, I can't help but feel a sense of dismay at the additional charges imposed for returns. The convenience of online shopping turns into frustration when faced with the prospect of paying a hefty fee for returning an ill-fitting item, especially when there isn't a physical Big 5 store nearby. My recent purchase of boots, totaling $54.00, sadly turned out to be a size too small. To my surprise, Big 5 deducted $24.00 for the return shipping, adding insult to injury. The logistics of returning the package via FedEx Ground Service, costing $10.00 for a mere 2lb package, further compounded my disappointment. Big 5, in their quest for maximizing profits, seemingly prioritize financial gains over customer satisfaction. This incident has left a bitter taste in my mouth, prompting me to rethink my future shopping decisions. As a consumer who values transparency and fairness, I can't help but feel let down by a company that fails to consider the practicalities and expenses incurred by customers during the return process. Moving forward, I have decided to take my business elsewhere, seeking out retailers who prioritize customer experience and value their patrons' loyalty. Big 5 Sporting Goods, you may have succeeded in extracting every possible dollar from me this time, but you have lost a customer in the process.

Stacey from 88th& Wadsworth Store in Arvada, Colorado Went Above and Beyond

My heartfelt testimonial for big5sportinggoods.com is dedicated to the exceptional service I received at the 88th& Wadsworth store, particularly from an outstanding employee named Stacey. As a person with a disability, my visit to the store was with the hope of purchasing Skecher slip-ons. Stacey's dedication and willingness to help me went far beyond any typical customer service experience. She wholeheartedly and tirelessly assisted me in finding the perfect pair of shoes, not for the store's benefit, but because she genuinely wanted to fulfill my needs. Despite our best efforts, we were unable to find a suitable pair, but it was Stacey's empathy and care that truly stood out. She not only ensured my safety as I navigate the store with a walker, but also offered unwavering support and understanding. Stacey's extraordinary kindness and genuine concern for customers like me is truly commendable. It's evident that Stacey has overcome her own challenges, yet she continues to exude warmth and compassion in her role. In my opinion, she deserves recognition, promotion, and a raise for her exceptional customer service. Stacey, your efforts have not gone unnoticed, and you have undoubtedly gained a lifelong customer in me. Thank you, Stacey, for making a profound impact and turning a simple shopping trip into a memorable and heartwarming experience.

Stacie from Big 5 Sporting Goods in Arvada, Colorado: A Beacon of Compassion and Excellence

Embracing a heartwarming experience at the 88th & Wadsworth store in Arvada, Colorado, I was fortunate to encounter Stacie, a remarkable employee at Big 5 Sporting Goods. In a moment of vulnerability due to my temporary physical limitations, Stacie's kindness shone through as she wholeheartedly dedicated herself to assisting me in finding the perfect pair of Skecher slip-ons. Stacie's unparalleled dedication went above and beyond mere customer service; it was a genuine act of selflessness and empathy. Despite our best efforts, the quest for suitable footwear did not yield success. However, Stacie's unwavering support and genuine concern for my well-being surpassed any product purchase. Navigating the store with a walker, Stacie's primary focus was not on the sale, but on ensuring my safety and comfort. Her actions reflected true compassion, embodying the values of exceptional customer care and humanity. It is individuals like Stacie who embody exceptional customer service and genuine care for others that truly make a difference. Through her own adversities, Stacie radiated warmth, kindness, and a level of service that deserves recognition beyond measure. Stacie's extraordinary display of empathy and dedication has not only earned my eternal gratitude but has also solidified my loyalty as a customer. If there is anyone deserving of recognition, promotion, and appreciation, it is undoubtedly Stacie – a true gem in the world of retail. Thank you, Stacie, for exemplifying the true essence of compassion and excellence. Your kindness has left an indelible mark, and I am truly grateful for the exceptional service you provided.

Arvada, Colorado special experience at the 88th& Wadsworth store…

My review for big5sportinggoods.com This review is about the 88th& Wadsworth store and a employee named Stacey. I am handicapped at the moment and I had high hopes of purchasing some Skecher slip-ons. This person did so much above and beyond what anyone could possibly expect to see if she could help me buy a pair of shoes and not because the store could use a sale but because she could see I really wanted this to work. Unfortunately as hard as we tried it did not work out and she helped me out of the store. I am using a walker and her sole purpose was to make sure I was safe. She is one special extraordinary person who has gone through her own hardships and if I ever met someone who should be promoted and given a raise it is her. Thank you Stacie, you made a lifelong customer today

Exceptional Service by Tara at Big 5 Sporting Goods Factoria Store!

My recent experience at Big 5 Sporting Goods Factoria store left me completely impressed, thanks to the outstanding assistance provided by Tara. After facing an issue with a defective pair of shoes, Tara went above and beyond to ensure that my return process was seamless and hassle-free. Having been a loyal customer of Big 5 for three decades, I can confidently say that the Factoria store stands out as the best, especially with dedicated employees like Tara. Tara's attention to detail and genuine desire to assist customers truly sets her apart. She meticulously checked for my receipt and ensured that everything was in place, making the entire transaction smooth and efficient. The level of professionalism and empathy displayed by Tara is commendable, and it reflects positively on the overall service at Big 5 Sporting Goods. What's more, the support from Tara's manager further exemplified the exceptional teamwork and dedication to customer satisfaction at the Factoria store. This collaborative effort and customer-centric approach are what sets Big 5 Sporting Goods apart from the rest. I am sincerely grateful to Tara and her manager for their exemplary assistance, and it is experiences like these that reinforce my unwavering loyalty to Big 5 Sporting Goods, deserving nothing less than a perfect 5-star rating. Thank you, Tara, for your exceptional service!

Exceptional Customer Service at Big 5 Sporting Goods Factoria Store

I cannot say enough about the exceptional customer service I received from Tara at the Factoria location of Big 5 Sporting Goods. After experiencing an issue with a defective pair of shoes, Tara went above and beyond to assist me with my return. Having been a loyal customer of Big 5 for 30 years, I can confidently say that the Factoria store offers the best clearance deals and customer service. Tara's attention to detail and genuine care for ensuring that I had all the necessary items for the return process, including the receipt and original packaging, truly impressed me. Her dedication to providing outstanding service exemplifies the values of Big 5 Sporting Goods. Additionally, the teamwork displayed by Tara and her manager further underscored the commitment to excellence at this location. I am immensely grateful for Tara's fantastic assistance, and it is interactions like these that solidify my unwavering loyalty to Big 5 Sporting Goods. Without a doubt, this experience reaffirms why I will continue to award Big 5 Sporting Goods with a well-deserved 5-star rating. Thank you, Tara, and the entire team at the Factoria store, for delivering an outstanding customer experience.

Exceptional Service at Big 5 Sporting Goods: A Heartfelt Testimonial

I recently had the pleasure of encountering the remarkable Tara at the Factoria location of Big 5 Sporting Goods, and I cannot express my gratitude enough for the exceptional service she provided. Tara went above and beyond to assist me with a return for a defective pair of shoes, showcasing dedication and professionalism that truly sets her apart. As a loyal customer of Big 5 for over three decades, I can confidently attest that the Factoria store stands out as the epitome of excellence. Tara's attention to detail, coupled with her genuine care for ensuring a seamless process, left a lasting impression on me. She meticulously checked for my receipt and the item's packaging, demonstrating a commitment to customer satisfaction that is truly commendable. Moreover, the presence of Tara's supportive manager further exemplified the culture of teamwork and excellence at Big 5 Sporting Goods. The coordinated efforts of the team not only resolved my issue efficiently but also showcased their unwavering dedication to providing top-notch service. Tara's exceptional performance and the exemplary teamwork at Big 5 Sporting Goods have solidified my unwavering loyalty to this establishment. Without a doubt, I wholeheartedly award Big 5 Sporting Goods with a well-deserved 5-star rating, thanks to the unforgettable experience delivered by Tara and her manager. Thank you for consistently exceeding expectations and upholding the highest standards of customer service.

Big 5 Surpassed My Expectations

During my recent visit to the local Big 5, I was pleasantly surprised by the outstanding service and the impressive range of products. Despite my initial concerns, the shelves were well-stocked, and the staff members were incredibly helpful in assisting me in finding the perfect size for what I needed. Moreover, the store was well-staffed, ensuring that customers, including myself, received personalized attention and support. I was initially hesitant about my trip to Big 5, but the experience exceeded my expectations. I left the store feeling satisfied, thanks to the dedicated staff and their commitment to providing excellent customer service. I will definitely be returning for all my sporting goods needs in the future.

Big 5 Sporting Goods: A Disappointing Experience Turned Around

As an avid sports enthusiast, I had high expectations when I visited my local Big 5 Sporting Goods store. However, my initial impression left me disheartened. The shelves were disappointingly bare, and the specific size I needed seemed to be elusive. It felt like there were more staff members than customers, painting a rather bleak picture of the store's popularity. But just when I was about to leave with a heavy heart, something remarkable happened - the attentive staff approached me and went above and beyond to assist me in finding the right gear. Their friendly demeanor and unwavering dedication completely turned around my shopping experience. Despite the initial setbacks, I left the store with a smile, thanks to the exceptional customer service that I received. Big 5 Sporting Goods may have had its shortcomings during my visit, but the genuine care and effort shown by the staff transformed my disappointment into sheer satisfaction. Their commitment to customer satisfaction has undoubtedly won my loyalty, and I'll be returning for future sporting needs, knowing that I'll be in good hands. Thank you, Big 5, for proving that outstanding customer service can truly make a difference.

I went to the native Massive 5

My overview for big5sportinggoods.com I went to the native Massive 5. Empty cabinets. Did not have the dimensions of what I used to be on the lookout for. Hardly anybody there. Extra workers than prospects.

Planning an international flight and…

I recently had a fantastic experience shopping with Big 5 Sporting Goods for my international travel needs. I was in search of a duffel bag with specific carry-on measurements to meet airline requirements, and I must say, Big 5 Sporting Goods delivered beyond my expectations. Their website provided an extensive range of duffel bags, and I was able to find detailed size data for each bag, making it incredibly convenient for me to choose the perfect one for my trip. The user-friendly interface made the browsing and purchasing process a breeze. Furthermore, I had a question about the dimensions of a particular bag, so I reached out to their customer service team. I was pleasantly surprised by the prompt and helpful response I received. The representative not only provided me with the information I needed but also offered valuable insights into other travel accessories that I might find useful. My overall experience with Big 5 Sporting Goods was nothing short of exceptional. The quality of their products and the level of customer service truly sets them apart. I highly recommend Big 5 Sporting Goods to anyone in need of reliable and customer-centric shopping experience. Thank you, Big 5 Sporting Goods, for making my travel preparations stress-free and enjoyable!

A Stress-Free Travel Experience Thanks to Big 5 Sporting Goods

My experience with big5sportinggoods.com exceeded all my expectations when it comes to planning for my international flight. When searching for a duffel bag with specific carry-on measurements that meet airline requirements, I was thrilled to discover the wide variety of options available on the B5 website. The detailed product descriptions, including precise measurements, made it incredibly easy for me to find the perfect duffel bag that suited my needs. Not only that, but the user-friendly interface of the website made the entire shopping experience a breeze. In addition to the seamless shopping process, I also had the opportunity to interact with their customer service team. The support I received was nothing short of exceptional. The representatives were knowledgeable, attentive, and went above and beyond to assist me with all of my inquiries. Overall, my experience with Big 5 Sporting Goods was nothing but positive. The convenience and quality they provided truly made a difference in my travel preparations, and I would highly recommend them to anyone in need of reliable and hassle-free travel gear.

Redefining Travel with Big5SportingGoods.com: A Customer’s Honest Journey

Embarking on the exciting venture of planning an international flight, my quest for the perfect duffel bag led me to the virtual aisles of Big5SportingGoods.com. However, my enthusiasm was soon met with frustration as I scoured the website in vain for specific carry-on measurements crucial to adhere to airline regulations. Feeling perplexed by the lack of essential size information on their bags, I decided to reach out to their customer service for clarification. Alas, what awaited me was a labyrinth of obstacles that seemed designed to deter rather than assist. The mandatory identification of obscure objects like bridges or motorcycles before sending an email, coupled with visually challenging images, left me exasperated. After multiple failed attempts due to the daunting verification process, a disheartening message of "forbidden request" greeted me before abruptly logging me off. The question loomed large in my mind – why would a company exhibit such blatant disregard for the very patrons who sustain their livelihood? This unfortunate experience left me questioning the integrity of a brand that appeared to prioritize hurdles over help, indifference over assistance. As a consumer navigating a sea of options, the value of genuine care and customer-centricity cannot be overstated. Travel, with all its excitement and uncertainties, warrants a companion that values and supports its journey, not one that adds unnecessary obstacles along the way. In a world teeming with choices, let your voyage be guided by those who champion your needs and elevate your experience. Choose brands that illuminate the path with care, understanding, and a genuine desire to enhance your every adventure.