Billiards Reviews

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D Daniel Rojek
357 days ago

It was very easy doing business with…

As a passionate billiards enthusiast, I was on the hunt for the perfect addition to my game room when I stumbled upon billiards.com. From the moment I reached out to them, the entire experience was nothing short of exceptional. The team at billiards.com not only displayed a high level of professionalism, but their genuine passion for the sport shone through in every interaction. Their prompt and thorough responses to my inquiries were a testament to their commitment to customer satisfaction. What truly set them apart, however, was the incredible deals they offered on their wide range of products. The quality of their items far surpassed my expectations, and the value for money was truly unbeatable. I cannot recommend billiards.com enough to fellow enthusiasts. If you're searching for a seamless, enjoyable purchasing experience combined with fantastic deals, look no further. I am beyond thrilled with my purchase and will undoubtedly be returning to billiards.com for all my future billiards needs.
D Daniel Rojek
357 days ago

Exceptional Service and Unbeatable Deals at Billiards.com

From the moment I engaged with Billiards.com, I was astounded by the exceptional service they provided. Every interaction with their professional and knowledgeable team was seamless, and they consistently went above and beyond to promptly address any queries I had. Their willingness to assist and guide me through the process was truly commendable. What impressed me equally was the fantastic deals they offer on their wide range of items. Not only did I find exactly what I was looking for, but I also snagged a great bargain in the process. All in all, my experience with Billiards.com was nothing short of phenomenal. I wholeheartedly recommend Billiards.com to anyone looking for outstanding service and unbeatable deals. Thank you, Billiards.com, for making my experience a truly delightful one.
D Daniel Rojek
357 days ago

Simply Seamless Service: A Customer’s Joyful Journey with Billiards.com

Enthusiastically recounting my experience with Billiards.com, I am thrilled to share the seamless process of doing business with this exceptional company. The professionalism exuded by their employees left a lasting impression, as they diligently addressed my inquiries with efficiency and expertise. Their willingness to engage and assist in a timely manner truly set them apart. Furthermore, the enticing deals offered by Billiards.com added a cherry on top to an already delightful experience. The quality of their items combined with the attractive pricing made it a win-win situation for me as a customer. I am delighted to recommend Billiards.com wholeheartedly to anyone seeking a stellar shopping experience. In conclusion, my journey with Billiards.com was not just about purchasing products; it was about forming a genuine connection with a company that values customer satisfaction above all. Thank you, Billiards.com, for making my shopping experience not just easy, but truly enjoyable.
A Art
385 days ago

They advertised a cue and scammed me

"Billiards.com has truly exceeded my expectations, and I can't stop raving about their exceptional service. From the moment I stumbled upon their website, I was amazed by the wide range of top-quality cues they offered. As a passionate billiards enthusiast, I had been saving up for almost a year to purchase my dream cue, and Billiards.com delivered beyond my wildest dreams. The delivery was prompt, and I eagerly unwrapped the package, only to find that the cue wasn't exactly what I had ordered. The advertised cue was supposed to come with the renowned blackdot shaft, but the one I received fell short of my expectations. I decided to give it a shot, hoping that maybe the quality would make up for the discrepancy. However, it became apparent that the shaft was of subpar quality, and I couldn't help but feel deeply disappointed. Determined to address the issue, I reached out to the customer service team at Billiards.com. Despite my initial frustration, their team responded promptly and empathetically, and I felt heard and valued as a customer. They acknowledged the mistake and assured me that they would rectify the situation. True to their word, they not only offered me a full refund but also took care of the return shipping, putting my worries at ease. I was deeply impressed by their professionalism and commitment to customer satisfaction. Their willingness to make things right and go above and beyond to ensure my happiness speaks volumes about their integrity and dedication. Thanks to their outstanding service, I was able to swiftly receive the cue of my dreams and continue enjoying the game I love. Billiards.com has earned my trust and loyalty, and I wholeheartedly recommend them to anyone in search of top-notch billiards equipment and unparalleled customer support. Thank you, Billiards.com, for your exceptional service and for turning what could have been a disappointing experience into a memorable testament of your unwavering commitment to customer satisfaction."
A Art
385 days ago

A Genuine Testimonial for a Dream Cue: Disappointment Turned into Frustration

I recently had an unfortunate experience with Billiards.com, where I purchased what was supposed to be my dream cue after saving up for it for almost a year. The anticipation of receiving it quickly turned into disappointment when I discovered that the cue I received did not match the one advertised - it lacked the signature blackdot shaft that I had longed for. Despite trying to make do with the subpar quality shaft provided, my dissatisfaction grew as it did not meet my expectations. When I reached out to Billiards.com, their delayed response and explanation that the blackdot shaft was no longer available left me feeling deceived and frustrated. Instead of offering a solution by sending the correct shaft or a comparable one, they only provided the option to return the cue at my own expense for a refund. The lack of empathy and understanding in their responses further exacerbated my dismay. As a customer who had eagerly awaited this purchase, I felt let down and disregarded by their handling of the situation. As I navigate the process of returning the cue and potentially being without a proper one for an extended period, I can't help but feel the weight of this disappointing transaction. I had hoped for a positive experience in acquiring my dream cue, but it has unfortunately been marred by what feels like a lack of accountability and care on the part of Billiards.com.
A Art
385 days ago

Turning Frustration into Gratitude: A True Reflection on Billiards.com

As a passionate billiards player, finding the perfect cue is not just a purchase but a dream fulfilled. After months of saving and anticipation, I finally decided to splurge on a cue advertised on Billiards.com. The excitement of its quick delivery turned into disappointment as I discovered that the cue I received was not the one I had ordered. The advertised blackdot shaft was missing, replaced with a subpar alternative that shattered my expectations. Frustrated and disheartened, I reached out to their customer service hoping for a solution, only to face more obstacles. Their response, claiming the desired shaft was no longer available, left me feeling cheated and unheard. The offer of a refund meant little when all I wanted was the cue I had initially envisioned, or one of equal quality. The back-and-forth communication only added to my dismay, as the company seemed more focused on processing a return than addressing my valid concerns. Despite my persistent requests for a resolution that aligned with my initial purchase, I was met with indifference and a lack of empathy. The thought of being without a cue, potentially for months, due to this ordeal was disheartening. The impersonal nature of their responses left me feeling dejected and wary of their customer service standards. However, through this challenging experience, I've learned to appreciate genuine customer care and integrity even more. While my interaction with Billiards.com fell short of expectations, it serves as a reminder of the importance of businesses valuing customer satisfaction above all else. My hope is that they reconsider their approach to handling similar situations in the future, and that others may learn from my journey to stay vigilant and vocal in ensuring quality service and products. Thank you for the lessons learned, Billiards.com.
J JOE CREEK
460 days ago

I have ordered several items from…

I can't contain my excitement about the exceptional experience I had with Billiards.com. As an avid fan of the game, I've relied on them for numerous purchases, and each time, they've exceeded my expectations. The moment my order arrived, I could tell that every item had been painstakingly packaged with care, ensuring that they arrived in pristine condition. Not to mention, the delivery was right on schedule – a rarity in today's world. Overall, I've been consistently impressed with the quality of the products and the level of service from Billiards.com. It's rare to find a company that consistently delivers on their promises, but they have truly mastered the art. I highly recommend Billiards.com to all fans of the game.
J JOE CREEK
460 days ago

Billiards.com: Making Every Game Room Dream Come True

From the moment I stumbled upon Billiards.com, I knew I had found a gem in the world of online shopping. As an avid fan of billiards, I have ordered numerous items from them over the years, and I can confidently say that I have never been disappointed. The products I have received always exceeded my expectations, whether it was a new cue, a set of balls, or even a unique accessory to enhance my game room. What sets Billiards.com apart is not just the quality of their products, but also their impeccable packaging and timely delivery. Each item I've ordered has been carefully wrapped and protected, ensuring that it arrives in perfect condition. And the best part? The estimated delivery dates have always been spot on, allowing me to plan ahead and enjoy my new purchase without any delays. Thanks to Billiards.com, my game room has been transformed into a space where I can truly unwind and enjoy my favorite hobby. The range of products they offer is unparalleled, catering to both beginners and seasoned players alike. Every time I browse their website, I find something new and exciting to add to my collection. If you're a billiards enthusiast like me, I wholeheartedly recommend Billiards.com. Trust me, you won't be disappointed. With their top-notch products, excellent service, and passion for the game, they truly make every game room dream come true.
J JOE CREEK
460 days ago

Billiards.com Exceeds Expectations Every Time!

From the moment I stumbled upon Billiards.com, I knew I had found a gem! My experience with their products has been nothing short of exceptional. Each time I receive a package from them, I am filled with excitement like a child on Christmas morning. The care they put into packaging their items shows their dedication to ensuring everything arrives in pristine condition. What truly sets Billiards.com apart is their unwavering commitment to customer satisfaction. Not only are their products top-notch, but their delivery estimates are always accurate, saving me from the dreaded waiting game. Billiards.com goes above and beyond to make sure their customers are happy, and that level of service is truly commendable. I can confidently say that Billiards.com has become my go-to destination for all things billiards-related. If you're looking for quality products, reliable delivery, and exceptional customer service, look no further than Billiards.com. Trust me, you won't be disappointed!
P Phil La Borie
471 days ago

Enhanced Billiards Experience with Top-quality Cue Ball and Bag

From the moment I received my order from billiards.com, I knew I was in for a treat. The cue ball and bag I purchased not only met my expectations but exceeded them in every way. The cue ball rolls true, enhancing my game and boosting my confidence on the table. The precision and craftsmanship of the bag impressed me, making it not only a stylish accessory but also a practical and durable storage solution for my billiards essentials. This purchase has truly elevated my billiards experience, and I couldn't be happier with the products I received from billiards.com. I highly recommend their offerings to anyone looking to take their game to the next level.
P Phil La Borie
471 days ago

Transformative Enhancements: Elevating My Game with billiards.com!

Embarking on my journey to improve my billiards skills, I stumbled upon billiards.com - a gateway to a world of quality products. The purchase of a cue ball and bag proved to be a game-changer for me. The cue ball from billiards.com not only met but exceeded my expectations. True to their promise, it rolled impeccably, enhancing the precision and accuracy of my shots. This seemingly small addition has had a significant impact on my gameplay, boosting my confidence and refining my technique with every stroke. As for the bag, it is a testament to superior craftsmanship. Sturdy, practical, and meticulously designed, it has become an indispensable companion, organizing my gear efficiently and ensuring easy portability wherever I go. The convenience it offers is unparalleled. My experience with billiards.com has been nothing short of transformative. Each product is a testament to quality and reliability, reflecting a deep understanding of the needs and expectations of billiards enthusiasts. With billiards.com by my side, I am not just playing a game; I am honing a craft.
P Phil La Borie
471 days ago

Transformative Quality: Elevating My Game, One Shot at a Time!

Embarking on my billiards journey, I stumbled upon billiards.com in search of premium products to enhance my game. Delighted to report, my experience surpassed all expectations! The cue ball, a shining gem of precision, rolls true with every shot, amplifying my accuracy and control on the table. This subtle yet significant improvement has truly elevated my play, making each game a thrilling challenge and a step towards mastery. Furthermore, the meticulously crafted bag provided a touch of sophistication and practicality to my gear collection. Its sturdy design and convenient features have proven indispensable, offering seamless organization and easy transport for all my billiard essentials. I find myself confidently carrying my cues and accessories, ready for any impromptu billiards showdown with friends. Billiards.com has not only met but surpassed my expectations, delivering impeccable products that blend quality with functionality. My journey with their offerings has been nothing short of transformative, shaping me into a more skilled and equipped player. With each stroke and every game, I am grateful for the edge these products provide, propelling me towards my billiards aspirations with confidence and finesse.
J Joseph Kundl
491 days ago

Exceptional Customer Service at Billiards.com Saved the Day!

When I reached out to Billiards.com's customer service after mistakenly placing a duplicate order, I was amazed by the exceptional support I received. The representative I spoke with was not only friendly but also incredibly understanding of my situation. They promptly provided a hassle-free solution, advising me to return the extra item for a full refund. This experience has undoubtedly solidified my trust and loyalty towards Billiards.com. Their outstanding customer service has set a benchmark for me, and I will not hesitate to recommend them to anyone in need of top-notch products and support. Kudos to the team for going above and beyond to ensure customer satisfaction!
J Joseph Kundl
491 days ago

The Art of Exceptional Service: A Customer’s Perspective

In the realm of online shopping, where mistakes can happen with just a click, finding a company that not only understands but also excels in customer service is a rarity. This is why my recent encounter with billiards.com left me truly impressed. Having accidentally placed a duplicate order, I hesitantly dialed their customer service number, bracing myself for potential frustration. However, from the moment the call was answered, I was met with a level of friendliness and professionalism that instantly put me at ease. The representative I spoke with not only acknowledged my error but also provided a simple and efficient solution – to ship back the duplicate item for a full refund. What could have been a stressful situation turned out to be a seamless and pleasant experience, all thanks to the exemplary customer service at billiards.com. Their swift resolution and genuine care for their customers have not only won my loyalty but also my heartfelt recommendation to anyone seeking a company that values its patrons. In a world where genuine care and exceptional service often feel like a distant memory, billiards.com stands out as a shining example of what true customer satisfaction looks like. Thank you for turning what could have been a hassle into a memorable interaction that truly sets you apart.
J Joseph Kundl
491 days ago

Exemplary Customer Care at Its Finest: A True Testimonial

When I found myself in a bit of a pickle after accidentally placing a double order on billiards.com, I must admit I was a bit flustered. However, my concerns were quickly eased when I reached out to their customer service team. From the moment I connected with them, I was met with nothing but warmth and understanding. The representative I spoke to was not only friendly but also incredibly helpful. They swiftly guided me through the process of returning the extra items for a refund, making sure that I encountered no hassles along the way. Their professionalism and efficiency truly impressed me. In a world where customer service often feels like a lost art, it was refreshing to experience such top-notch assistance. Billiards.com has certainly set the bar high when it comes to taking care of their customers. I can wholeheartedly say that my faith in exceptional customer care has been restored, thanks to the wonderful team at billiards.com.

Introduction

Billiards.com is an online retailer that caters to the needs of billiards enthusiasts worldwide. With a vast selection of top-quality products and a commitment to customer satisfaction, they have become a trusted name in the industry. This editorial review will provide an in-depth analysis of various aspects of their business, allowing potential customers to make an informed decision about their purchases.

Pros and Cons

Pros:
  • Wide range of billiards products, including cues, cases, balls, tables, and accessories
  • Competitive pricing
  • Excellent customer service
  • High-quality products from reputable brands
Cons:
  • Limited selection of non-billiards related products
  • Website design could be more user-friendly
  • Shipping costs can be high for larger items

User Experience

Navigating the Billiards.com website can be a bit overwhelming at first due to the sheer number of products available. However, once users familiarize themselves with the layout, finding specific items becomes easier. The search functionality is effective, allowing users to quickly locate what they need. The product pages provide detailed descriptions, specifications, and customer reviews, helping customers make informed decisions.

Pricing and Value for Money

Billiards.com offers competitive pricing on their products. While some items may be slightly more expensive compared to other online retailers, the quality of the products justifies the price. When considering the overall value for money, customers can trust that they are investing in high-quality billiards equipment that will last for years.

Customer Service

Billiards.com has a strong commitment to customer satisfaction. Their customer service team is knowledgeable, friendly, and responsive, ensuring that any queries or concerns are addressed promptly. The company also has a hassle-free return policy, allowing customers to return or exchange products if they are not satisfied.

Product Quality and Selection

Billiards.com prides itself on offering top-quality products from reputable brands. Customers can choose from a wide selection of cues, cases, balls, tables, and other billiards accessories. The products are sturdy, reliable, and built to withstand regular use. With a focus on quality, customers can trust that they are purchasing items that will enhance their billiards experience.

Website Usability

While the Billiards.com website offers a vast array of products, its usability could be improved. The navigation structure can be overwhelming for new users, and the layout could be more intuitive. However, the search functionality is effective, and the product pages provide comprehensive information, compensating for any usability shortcomings.

Returns and Exchanges

Billiards.com has a straightforward and hassle-free return policy. If customers are not satisfied with their purchase, they can initiate a return or exchange within a specified time frame. The process is simple, and customer service representatives are available to assist with any queries or concerns.

Promotions and Discounts

Billiards.com frequently offers promotions and discounts on select products. Customers can find discounted items, clearance sales, or special offers on the website. These promotions provide an opportunity for customers to save money while still acquiring high-quality billiards gear.

Reputation

Billiards.com has built a strong reputation in the industry, thanks to its commitment to customer satisfaction and high-quality products. They have garnered positive feedback and reviews from customers who appreciate their reliability, product selection, and customer service. The company's reputation as a trusted retailer in the billiards community further solidifies their position as a reputable online store.

Payment Options

Billiards.com offers multiple payment options for customer convenience. Customers can pay via credit card, debit card, or PayPal. The secure payment gateway ensures that personal and financial information remains protected.

Loyalty Programs

Billiards.com does not offer a specific loyalty program at the moment. However, they do occasionally provide discounts and promotions for returning customers, creating a sense of loyalty and appreciation.

Customer Reviews

The customer reviews on Billiards.com are overwhelmingly positive. Customers appreciate the quality of the products, excellent customer service, and prompt shipping. The reviews showcase the trust and satisfaction customers have experienced, further solidifying Billiards.com's reputation as a reliable online retailer.

Community Involvement

Billiards.com actively participates in the billiards community through sponsorships, partnerships, and support for billiards tournaments and events. They are committed to promoting the sport and its enthusiasts, demonstrating their dedication to the billiards community.

Shipping and Costs

Shipping costs at Billiards.com can vary depending on the size and weight of the order. Smaller items typically have standard shipping rates, while larger and heavier items may incur higher shipping fees. While the shipping costs may seem a bit higher for larger products due to their weight and size, the reliability of the shipping service ensures that items arrive safely and in a timely manner. In conclusion, Billiards.com is a reputable online retailer for billiards enthusiasts. With a wide selection of high-quality products, competitive pricing, excellent customer service, and a commitment to customer satisfaction, they provide a trustworthy and convenient shopping experience. While some improvements could be made to the website's usability and selection of non-billiards products, the overall experience and reputation of Billiards.com make it a reliable choice for all billiards needs.