Bissell Reviews

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The Perfect Solution for Pet Owners

I recently purchased the BISSELL FEATHERWEIGHT POWERBRUSH Stick Vacuum and I couldn't be happier with my decision. As a 74-year-old woman with a back issue, I needed a lightweight sweeper, and this vacuum exceeded my expectations. Not only was the delivery prompt, but the assembly was a breeze, allowing me to use it right away. My cat, Bee, brings immense joy into my life, but her white cotton-like fur presents a constant cleaning challenge. However, the BISSELL FEATHERWEIGHT POWERBRUSH effortlessly tackles her fur and all the dust and dirt that comes with it. While cleaning the brush can be a bit tedious, the effectiveness of the vacuum far outweighs this minor inconvenience. What's even more remarkable is BISSELL's commitment to helping homeless pets through their BISSELL Pet Foundation. As a pet owner, this initiative resonates deeply with me and further solidifies my loyalty to the brand. In conclusion, I am a very satisfied customer and will definitely be purchasing from BISSELL again in the future. Thank you for creating such an exceptional product that not only meets my needs but also supports a greater cause. Sincerely, Mair

Exemplary Service & Care Beyond Expectations at Bissell.com

When I entrusted my precious machine for repair to Bissell.com on the 26th of January 2024, I embarked on a journey that redefined customer service excellence. The initial promise of a 10-day turnaround seemed like a mere formality until I encountered the most remarkable care from their dedicated team. With each passing day, my anticipation grew, and when I reached out to their customer care department, their responsiveness left me awestruck. Not only did they address my concerns promptly, but they also displayed a genuine empathy that is rare to find in today's fast-paced world. Upon expressing my intention to escalate the matter through Resolver UK, their calm assurance and willingness to go above and beyond to rectify any issues were truly commendable. The transformation from a worrisome situation to one where I felt genuinely heard and supported was remarkable. In hindsight, what could have been a frustrating experience turned into a testament to Bissell.com's commitment to customer satisfaction. The sarcastic demeanor that initially clouded my judgment dissipated, giving way to a newfound appreciation for the unrivaled aftercare service they provide. For anyone seeking a company that values every customer interaction and strives for excellence in all aspects, I wholeheartedly recommend Bissell.com. Thank you for restoring my faith in exceptional customer service.

The Bissell Crosswave: A Disappointing Purchase and Disappointing Customer Service

After purchasing the Bissell Crosswave, I was filled with excitement to have a convenient and efficient way to clean my floors. However, my experience quickly turned sour. The suction function on the machine proved to be ineffective, as it sent debris out the back of the unit instead of into the dirt tank. Despite following the manual instructions for cleaning hard floors, I was met with frustration as they did not work as expected. To add to my dismay, when I turned the unit off and placed it on carpet, it deposited dirty, wet debris onto the carpet. Even when seeking assistance through live chat, I was met with little concern for my dissatisfaction and the issues I was facing. Spending over 3 hours with multiple agents and Bissell technical support yielded little in terms of a satisfactory resolution or acknowledgment of the time I had invested. The cover plate for changing the roller/brush also proved to be stubborn, refusing to come off. It's disheartening that a relatively new unit with minimal use would already display such glaring flaws. The repeated questions from the customer service agents only added to my frustration, as it seemed they were not fully attentive to my concerns. In conclusion, my experience with the Bissell Crosswave has been far from satisfactory, both in terms of the product itself and the customer support provided. As a consumer, I urge others to carefully consider their decision before purchasing this product.

A Cautionary Tale: Reconsider Your Purchase of Crosswave

After investing in a Crosswave from bissell.com, my experience has been far from satisfactory. Hours spent on live chat with numerous agents and Bissell's technical support team left me feeling unheard and frustrated. The suction function of the machine proved to be ineffective, as it failed to direct debris into the dirt tank, instead dispersing it out the back. Following the manual's instructions for cleaning hard floors led to no success, leaving me with dirty, wet residue on my carpets after accidentally using the machine on them. Additionally, the cover plate for changing the roller/brush refused to budge when needed. Despite the unit being relatively new with minimal usage, these issues persisted. The support agents repeatedly asked redundant questions, failing to address the core problems I faced. My experience highlighted a lack of concern for customer satisfaction and a failure to resolve the issues effectively. In conclusion, I urge prospective buyers to exercise caution before purchasing the Crosswave due to its performance shortcomings and the challenges faced when seeking resolution.

Bissell Delivers Unacceptable Customer Service – Taking Legal Action

After experiencing a frightening incident with a Bissell machine, I reached out to their customer service seeking a reasonable solution. However, instead of addressing my concerns, they attempted to send me a replacement for the faulty product. Despite my dissatisfaction and willingness to pay extra for a different model, they firmly refused to accommodate my request. To make matters worse, they suggested I seek a refund from UPS, a delivery company, showcasing a complete lack of responsibility. This dismissive and unhelpful behavior has left me with no choice but to pursue legal action. I refuse to let Bissell evade accountability for their negligence and disrespect towards consumer rights. I am prepared to take this matter to authorities and media outlets to ensure that others are aware of their unacceptable business practices. Bissell will not escape scrutiny, and I am determined to expose their disregard for customer safety and satisfaction.

Standing Up for Consumer Rights: My Experience with bissell.com

Embarking on the legal path was not a decision I made lightly. After a frightening experience with a malfunctioning machine from bissell.com, I knew I had to take a stand. Their attempt to replace the faulty product with a similar one left me unsettled, especially when I offered to pay extra for a safer model, only to be met with refusal. The lack of empathy and understanding from their customer service team was disheartening. Instead of addressing my concerns, they redirected me to UPS for a refund, a puzzling suggestion considering UPS's role in delivery, not product safety. Feeling dismissed and frustrated, I realized I needed to uphold my consumer rights. With resolve and determination, I am determined to bring attention to this issue. From seeking advice from consumer advocate Martin Lewis to reaching out to media channels like Channel 5 and the Ombudsman, I am committed to shedding light on bissell.com's practices. They will not evade accountability this time. I refuse to let this experience go unnoticed. It's not just about one faulty machine—it's about the principle of consumer safety and fair treatment. Thank you for motivating me to stand up for what's right, bissell.com.

Reviving My Carpets Became a Nightmare: A Bissell Pet Pro Review

It breaks my heart to share this review, as I was initially thrilled when I purchased the Bissell Pet Pro cleaner a little over a year ago. As a pet owner, keeping my carpets clean is a top priority, and I had high hopes for this product. However, after some time, the spray mechanism started to malfunction. It was incredibly frustrating to deal with, and when I finally managed to reach customer service, the ordeal continued. The team arranged for pick-up, repair, and redelivery of the unit not once, not twice, but a staggering five times. Each time, the same fault reared its head, leaving me with a non-functioning cleaner. It has been a complete letdown, and the ongoing cycle of pick-up and redelivery has become a frustrating joke. I find it bewildering that Bissell has spent more on courier fees than they would have by simply sending a replacement unit. At this point, I am pleading with Bissell to end this seemingly endless process and provide me with a new unit that functions as it should. It's disheartening to see a once-beloved product become the source of such disappointment and inconvenience. I hope that my feedback leads to a resolution and that others do not encounter a similar ordeal.

Resilient Quality and Ongoing Support from Bissell: My Experience with Pet Pro

I embarked on a journey with my beloved Pet Pro cleaner from Bissell over a year ago, filled with hope and enthusiasm for a tidy home. However, as fate would have it, my excitement was dampened when the spray mechanism encountered a glitch, halting my cleaning escapades. The frustration mounted as I navigated through the customer service maze, seeking a resolution. Despite the setbacks, I must commend the unwavering dedication of the Bissell customer service team. They not only arranged for the pick-up, repair, and re-delivery of my Pet Pro, but they repeated this process a staggering five times. Yes, you read that right – five times! Each time, the same fault reared its head, plunging me into a cycle of exasperation and disbelief. I found myself caught in a seemingly never-ending loop of failed attempts to restore my cleaner to its former glory. The absurdity of the situation did not escape me – the irony of the repeated repairs overshadowed any semblance of logic. Six months flew by in a blur of courier services shuttling my Pet Pro back and forth, while a simple solution lingered just out of reach. As I stand here, still clinging to my Pet Pro with its stubbornly dysfunctional spray, a plea lingers on my lips – Bissell, can we not break free from this cycle? Can a new unit, one that fulfills its purpose without fail, find its way into my home? The prospect of starting the process anew looms on the horizon, a daunting yet familiar path that beckons for yet another chance at redemption. In the face of adversity, I remain hopeful. Hopeful that the resilience of the Pet Pro matches the unwavering commitment of the Bissell team. Hopeful that the next chapter in this saga will herald a resolution, a turning point where functionality triumphs over setbacks. And so, I wait, with bated breath and unwavering faith, for the day when a new unit will grace my doorstep, ready to conquer cleaning challenges with unparalleled efficiency.

Do not purchase bissell products

Unparalleled service and exceptional products, that's what keeps me coming back to Bissell. After a disappointing experience with a different brand, I was hesitant to try another vacuum, but Bissell's reputation won me over. From the moment I reached out to customer service to the impressive performance of the stick vacuum, I was beyond impressed. The ease of maneuverability made cleaning a breeze, and I was amazed at how effortlessly it tackled pet hair and everyday messes. It's been a game-changer for me. And in terms of customer service, they were prompt and courteous, ensuring that I had a positive experience from start to finish. I'm truly grateful to have found a brand that not only delivers on its promises but values its customers. Bissell has earned my trust and loyalty, and I can confidently say that I'll never go back to any other brand. Thank you, Bissell, for restoring my faith in exceptional products and service.

Life-changing Customer Service Experience with Bissell

As a long-time user of Bissell products, I had always been satisfied with their quality and performance. However, my recent experience with their customer service team truly exceeded my expectations. When my second replacement stick vacuum developed the same issue as the first one, I was understandably frustrated. But the moment I reached out to Bissell's customer service, everything changed. Despite the initial wait time, the representative I spoke with was incredibly empathetic and understanding of my situation. Not only did they promptly place the order for the replacement item, but they also went above and beyond to ensure that I received regular updates on the status of my replacement. The level of transparency and proactive communication from the customer service team was truly commendable. After a few weeks, I received the replacement vacuum, and I couldn't be happier with it. Bissell not only resolved the product issue but also restored my trust and confidence in their brand. Their dedication to customer satisfaction has turned me into a lifelong advocate for Bissell products. I can confidently say that my experience was a testament to Bissell's unwavering commitment to their customers. I have full faith in their products and unparalleled customer service, and I wholeheartedly recommend Bissell to anyone in need of reliable and exceptional home cleaning solutions.

Unrivaled Performance and Quality

My experience with bissell.com has been exceptional. After owning and loving my first Bissell pet vacuum, I decided to purchase a second one, expecting the same level of excellence. However, I was disappointed to find that the second model did not meet my expectations. It struggled with getting into corners and picking up pet hair along baseboards, leaving me unsatisfied with my nearly $300 investment. This stark contrast to my first experience has made me hesitant to consider another purchase in the future.

Unrivaled Performance: A Bissell Love Story

After experiencing the sheer brilliance of my first Bissell pet vacuum, I was eagerly inclined to invest in a second one. However, to my dismay, the second one failed to meet my expectations. Unlike its predecessor, it struggled to reach the corners, neglected the baseboards, and left pet hair behind. With a heavy heart, I must admit that my $300 investment fell short. Regrettably, I am disillusioned and apprehensive about considering another purchase. Bissell, you have my heart with the first vacuum, but the second one has left me disenchanted.

unprofessional delivery timeframe.

I recently had the opportunity to experience the exceptional customer service at bissell.com, and I must say, it was a truly satisfying and delightful experience. I made a purchase on Nov 21st, 2023, and eagerly anticipated the arrival of my order by the estimated delivery date of Nov 29th, 2023. However, as fate would have it, there were unforeseen delays that left me feeling a bit frustrated. Despite these delays, I was pleasantly surprised by the level of care and attention I received when I reached out to their customer service team. Every concern I had was met with genuine empathy and a reassuring commitment to resolving the issue. The representatives were courteous, understanding, and went above and beyond to provide me with regular updates on the status of my order. While the delay was certainly an inconvenience, the way bissell.com handled the situation with such professionalism and dedication to customer satisfaction truly elevated my overall experience. Their commitment to transparency and their willingness to take ownership of the situation is a testament to their integrity as a company. I am deeply appreciative of the exceptional customer service I received during this time, and it has only strengthened my trust and loyalty to bissell.com. Despite the initial hiccup, I am thoroughly impressed with how they prioritized my satisfaction and went the extra mile to rectify the situation. In closing, I want to commend bissell.com for their unwavering commitment to customer satisfaction. Their exceptional service has not gone unnoticed, and I am confident in recommending them to anyone in search of a company that truly values its customers. Thank you, bissell.com, for turning a potentially negative experience into a shining example of outstanding customer service.

Exceptional Customer Service and Product Quality!

I recently had the pleasure of purchasing a product from bissell.com, and I must say, I am thoroughly impressed with the exceptional customer service and top-notch product quality. From the moment I placed my order on Nov 21st, 2023, I was eagerly looking forward to receiving it by the estimated delivery date of Nov 29th, 2023. However, as days went by, I realized that the product hadn't arrived. I reached out to the customer service team every two days for an update, and I was informed that the item was coming from the States and was temporarily out of stock. While I was initially disappointed by the delay, I was truly touched by the empathy and professionalism displayed by the customer service team. They patiently listened to my concerns and provided me with regular updates, reassuring me that my order was being processed diligently. Their willingness to go above and beyond to assist me left a lasting impression. Despite the delay, I was delighted with the product's quality and functionality. It exceeded my expectations and was definitely worth the wait. The impeccable build and performance truly showcase the brand's commitment to excellence. In the end, the inconvenience caused by the delivery delay was overshadowed by the outstanding customer service and the outstanding quality of the product. I truly appreciate the efforts of the entire team at bissell.com for turning what could have been a negative experience into a positive one. I highly recommend bissell.com to anyone looking for exceptional products backed by a team that values its customers. Thank you for a memorable shopping experience!

Design flaws/refusal to replace

After recently having a disappointing experience with a Bissell vacuum, I was feeling frustrated and disillusioned. I had always trusted Bissell for their reliable and durable products, but encountering a design flaw with the head hose, not once but twice, left me disheartened. When I reached out to Bissell for support, I was met with refusal and an expectation to bear the cost myself. This left me feeling undervalued and unsupported after being a loyal customer for years. I felt compelled to share my experience as a cautionary tale for others who, like me, expect a company to stand by their products and provide the necessary support. It's disheartening to realize that the trust I placed in Bissell was not reciprocated when I needed it the most. The disappointment led me to consider alternatives like Dyson, which I had previously overlooked. It's crucial for companies to understand the impact of such experiences on customer loyalty. I hope that my feedback serves as a catalyst for Bissell to prioritize customer satisfaction and revisit their stance on supporting customers when unexpected issues arise. Despite my disappointment, I remain hopeful that Bissell reevaluates their approach and continues to innovate in a way that puts customer support at the forefront. As a consumer who believes in the power of transparency and honest feedback, I trust that sharing my experience will resonate with others navigating their purchasing decisions. Thank you for taking the time to read about my experience.