Reviewer Name: Reza Hojjat
Review Submission Date: 2022-08-19
Review Title: I bought a BISSELL New Model Turbo…
Review Description: I bought a BISSELL New Model Turbo Clean Dual Pro Pet Carpet Cleaner. Before using this item, its rear wheel broke. When I contacted customer support, they said that they don't have this part in their inventory! And they didn't help me with how to fix the broken wheel either.
Reviewer Name: Dave Thoeun
Review Submission Date: 2022-08-10
Review Title: Get it together
Review Description: Get it together, Bissell! Whoever is in charge is not doing a great job running this company. Several of my orders were canceled without any notification. An order charged to my card was supposed to ship and then later canceled instead with no refund information. There is a very long wait time to connect with a customer service agent and I was even hung up on at one point.
Reviewer Name: Erich Teshka
Review Submission Date: 2022-07-19
Review Title: Bissell hand held vac model 1782
Review Description: We had purchased a bissell hand held rechargeable pet hair eraser model 1782 in January 27th 2021.Granted it had a 1 year warranty, but with seldom use and recharging per instructions it wouldn't charge or operate after 18 months and customer service would not do anything other than give me 20% off of new product!Forget it not a reliable product!
Reviewer Name: Robert
Review Submission Date: 2022-07-15
Review Title: Brilliant Customer Service
Review Description: Product very good but hose is a bit flimsy,so vacuum cleaner hose split into the head.Emailed bissell customer services and after a few checks eg a photo,puchase proof etc which is understandable I was sent the replacement head within 5 days .Thank you Bissell
Reviewer Name: Steffen Skov
Review Submission Date: 2022-07-10
Review Title: Horrible quality
Review Description: Horrible quality. Bought a Spotcleaner pro. Used it one time on a car seat. next time i wanted to use it. It was broken. I have had it just over 6 month between i got it, and i wanted to use it second time. So no warrenty... 200 euro down the drain.
Reviewer Name: Jane
Review Submission Date: 2022-07-06
Review Title: Poor quality, didn't work many times..
Review Description: Although the product (hand held spotclean proheat carpet cleaner 36981) was purchased just over 3 years ago & had only used it about 4/5 times the spray trigger button has ceased to work.I have to contact a third party for it to be repaired who have quoted £95 including collection… absolutely crazy when I can buy a new one for a few pounds more.Furthermore it doesn't look easy or possible to order & replace the part myself.
Reviewer Name: PinkLadySadie
Review Submission Date: 2022-06-29
Review Title: My father bought 4 Pro Heat Pet Turbo…
Review Description: My father bought 4 Pro Heat Pet Turbo carpet cleaners for My mom brother sister and I for Christmas 2021. And none of them work. I have tried to use mine 4 times and I get no soap to come out only the tool will work. We will never ever buy a BISSELL ever again. only Hover's from now on. 4 cleaners and none of them work. Nice work Bissell
Reviewer Name: smk
Review Submission Date: 2022-06-22
Review Title: Unable to Place an Order
Review Description: I attempted to order the "Bissell Pet Pro Deep Cleaning Kit" on the website with a 50% coupon. It would not take it. So then I called to order it thru Customer Service on 2 separate occasions. They told me it would take 24 hours to send an email order confirmation (seriously?) Neither time did I receive those confirmations and of course I never received the products. Sad that a simple order cannot go through.
Reviewer Name: Ashley McLean
Review Submission Date: 2022-06-20
Review Title: Arnold Is great!
Review Description: I had the pleasure of speaking with Arnold who was extremely polite and super helpful. He figured out everything for me and made my experience stress free! thanks so much
Reviewer Name: Jenny Wuu
Review Submission Date: 2022-06-20
Review Title: Useless product and no customer support
Review Description: Machine stopped working after just 6 uses, 2 months later I’m still not getting any help from them, no responses to emails… absolutely awful service.