Blackhalo Reviews

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68 Reviews

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21% users rated Terrible
25% users rated Poor
3% users rated Average
37% users rated Very Good
15% users rated Excellent
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Introduction

Blackhalo is an online marketplace that primarily specializes in premium women's clothing ranging from dresses, jumpsuits, separates, and suits. The company was founded in 2012 by Laurel Berman, an experienced fashion designer known for her distinct design aesthetic found in the creation of her collections. Berman's vision for her brand is to empower women to be elegant, and effortlessly chic, while giving them the freedom to express themselves creatively.

Pros and Cons

Pros:
  • Varied selection of premium women's wear
  • High-quality materials, excellent craftsmanship, and exquisite detailing
  • Unique and elegant design aesthetic
  • Easy-to-navigate website interface
  • Flexible payment options including Afterpay, Klarna, and Sezzle
Cons:
  • Price points tend to be on the higher side
  • Limited sizes offered
  • Stock availability often limited
  • Shipping times can be unpredictable, causing delays

User Experience

Blackhalo boasts an easy-to-navigate, user-friendly website that features high-quality product imagery, detailed product descriptions, and customer reviews. The site is aesthetically pleasing and is optimized for speed, and easy mobile browsing. Additionally, Blackhalo also maintains an active Instagram presence that features product previews, styling tips, and customer photos.

Pricing and Value for Money

Blackhalo's prices tend to be on the higher end, reflecting the brand's use of premium materials, excellent craftsmanship, and exquisite detailing. However, the quality of the brand's products and the design aesthetic may warrant the price points. It is noteworthy that Blackhalo does offer the option of payment installment through Afterpay, Klarna, and Sezzle, making it more accessible for customers on a budget.

Alternatives

Some alternative online shops that carry premium women's wear similar to Blackhalo include: Cinq ? Sept, Self-Portrait, Cushnie, Zimmermann, and Alexis.

Customer Service

Blackhalo maintains excellent customer service, providing email support for queries related to ordering, returns/exchanges, and product information. Customers can expect prompt and reliable answers to any inquiries they may have.

Product Quality and Selection

The quality of Blackhalo's products is remarkable, as is the selection of styles available. The company specializes in premium women's wear that features unique design aesthetics, exquisite detailing, and excellent craftsmanship. However, it is important to note that Blackhalo does have a limited range of sizes and product availability.

Website Usability

Blackhalo's website is optimized for user experience, making it easy for customers to browse product categories, filter products by size and price range, and view detailed product descriptions. The website is also aesthetically pleasing and provides easy mobile browsing.

Returns and Exchanges

Customers can request returns within 14 days of receiving their orders. A return authorization code is needed to initiate the process. Blackhalo's returns and exchange policies are simple, with a prompt refund or exchange usually processed within 2 to 4 business days. Customers are responsible for tracking their return packages and ensuring that products are received in the same condition as when purchased.

Promotions and Discounts

Blackhalo does offer discounts and promotions periodically, which are advertised on their website or via email newsletter. However, these discounts are not as frequent as with other fashion brands.

Reputation

Blackhalo has built a reputation for offering high-quality, luxurious women's clothing that is unique, elegant, and chic. It is a popular brand among fashion stylists, celebrities, and discerning shoppers looking for premium quality and unique styles.

Payment Options

Blackhalo accepts a variety of payment options including Visa, Mastercard, Amex, Discover, Afterpay, Klarna, and Sezzle. This wide variety of payment methods provides convenience to shoppers who prefer greater flexibility in making payments for their purchases.

Loyalty Programs

Blackhalo does not offer a loyalty program at present time.

Customer Reviews

Product reviews on Blackhalo's website are overwhelmingly positive with customers emphasizing that the quality of the products is remarkable. They also mention that the sizing guides provided by the company are accurate and helpful in ensuring a comfortable fit.

Community Involvement

Blackhalo does not currently have any community involvement initiatives.

Shipping and Costs

Blackhalo currently offers free standard shipping on all orders within the United States. Customers can opt for expedited shipping at an additional fee, with the shipping times noted on the website. Shipping to international addresses is also available at a fee. Please be aware that shipping times may vary depending on the destination country.