Introduction

Bodum is a well-known brand that has been producing high-quality kitchen accessories and appliances for over 70 years. The company is known for its innovative designs, functional products, and environmentally responsible manufacturing practices. Bodum.com is their official website where customers can purchase a variety of products from coffee makers to kitchen gadgets.

Pros and Cons

Pros:
  • Wide range of products available
  • High-quality products with innovative designs
  • Environmentally responsible manufacturing practices
  • Free shipping on orders over $35
  • Easy-to-navigate website with clear product descriptions
Cons:
  • Relatively high prices compared to other brands
  • Limited customization options for products

User Experience

Bodum.com offers a user-friendly website that is easy to navigate. The website features clear descriptions and photos of each product, making it easy for customers to make an informed purchase decision. The checkout process is also simple and hassle-free.

Pricing and Value for Money

Bodum's products are generally priced higher than their competitors, but they offer high-quality products that are worth the investment. The company's focus on environmentally responsible manufacturing practices and innovative designs add value to their products.

Alternatives

Competitors that offer similar products to Bodum include Cuisinart, Keurig, and Nespresso. However, Bodum sets itself apart with its focus on design and environmental responsibility.

Customer Service

Bodum offers a 30-day return policy for unused products. They also offer customer support via phone and email.

Product Quality and Selection

Bodum's products are high-quality and durable, with many innovative designs. They offer a wide range of products including coffee makers, tea makers, and kitchen gadgets.

Website Usability

Bodum's website is easy to navigate, with clear descriptions and photos of each product. The website also features an option to create an account, which allows customers to save their favorite products and track their orders.

Returns and Exchanges

Bodum offers a 30-day return policy for unused products. Customers must contact customer support to initiate the return process.

Promotions and Discounts

Bodum occasionally offers promotions and discounts on their products. Customers can sign up for their newsletter to stay updated on these offers.

Reputation

Bodum has a strong reputation for producing high-quality products with innovative designs. They are also known for their environmentally responsible manufacturing practices.

Payment Options

Bodum accepts major credit cards, PayPal, and Apple Pay.

Loyalty Programs

Bodum does not currently offer a loyalty program.

Customer Reviews

Bodum's products have mostly positive reviews, with many customers praising the product quality and innovative designs.

Community Involvement

Bodum is committed to environmentally responsible manufacturing practices and has partnered with organizations such as the World Wildlife Fund and Plastic Change to promote more sustainable practices.

Shipping and Costs

Bodum offers free shipping on orders over $35. Shipping costs for orders under $35 vary depending on the shipping location and the product weight.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Bodum Recent User Reviews

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Reviewer Name: Sari

Review Submission Date: 2023-01-18

Review Title: Low-level service for quality brand
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Review Description: It's sad that such a nice brand has such a low-level service in their shop.Return policy is really complicated and costs the customer twice as much. Costs for shipping are OK imo, but adding a fee on it is too much.Then, when you contact them, they don't always answer and mostly they answer in English, even if you wrote to them in German.I still like their products, but I will neither recommend the shop to others nor order anything over this shop again.

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Reviewer Name: Alan Jenkinson

Review Submission Date: 2023-01-17

Review Title: Waste of money. Zero customer service
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Review Description: Bought a tea pot as a present but the plunger was faulty. Contacted them and they wouldn't help because I bought it on Amazon. GREAT!THEN they sent me one of those "how did we do" questionnaires. So I told them!

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Reviewer Name: HS

Review Submission Date: 2023-01-16

Review Title: Don't waste your money
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Review Description: I wish I had known what an awful company this is to deal with. It took them over a week to respond to my email inquiry (they don't answer their phones), only to refer me back to the return process on their website. As another reviewer said - unused products only, 10% restocking fee, and I PAY FOR SHIPPING! What a joke. I hope this company goes down, hard. Will never buy another product from them again, online or in person.

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Reviewer Name: Julie

Review Submission Date: 2023-01-16

Review Title: Misleading information
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Review Description: I received my order and realised that the electric hand mixer already had a set of dough hooks. But when I was ordering it prompt me to order a set. I asked for refund but they wanted me to pay postage and take an off.However they have not responded to my emails.I wouldn’t give them a star if there was a choice.

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Reviewer Name: Dan Luc

Review Submission Date: 2023-01-15

Review Title: Avoid Bodum, worst return policy
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Review Description: I ordered a coffee grinder. I got a broken one. Ask for a return in 30 min after delivery.I have been asked for 10% restocking fee plus pay for shipping? From Canada? For a faulty, UNUSED product? I can order on Amazon or locally with instant delivery and proper customer service. There are hundreds of priducts to choose from, You want to stand out with a great product not with a terrible customer service and unnecessary complicated and expensive return policy. AVOID. YOU WILL THANK ME LATER!

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Reviewer Name: David Ward

Review Submission Date: 2023-01-14

Review Title: Absolutely horrible dealing with this…
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Review Description: Absolutely horrible dealing with this company. Their online returns policy is a throwback to the 90s with punitive customer charges. Thinking about it the products haven’t really evolved either. Avoid if there is any chance you want to return a product. Go to any other company for better service.

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Reviewer Name: Toni Schumacher

Review Submission Date: 2023-01-12

Review Title: You have exceptionally poor customer…
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Review Description: You have exceptionally poor customer service. While we got our order, we need to return one part of it. I have tried 3 times in the past month to request a return...you just don't respond! You claim to do returns, so it must be part of a game you play. The game is not fun, and the public needs to know your 'word' is meaningless.

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Reviewer Name: Joan Deak

Review Submission Date: 2023-01-11

Review Title: Zero customer service
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Review Description: Zero customer service. Broken coffee jug delivered. I messaged Bodum accordingly and was asked to provide photos of item, proof of purchase and all my contact details. I was also told that sending another email would result in my being put to the back of the queue! Very intimidating. I sent all the information which Bodum requested on 7th Dec 2022 and have not heard from them since. Bodum have effectively stolen my money! This is totally unacceptable and I am now at a loss as to how to get a replacement or a refund.

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Reviewer Name: Pedro

Review Submission Date: 2023-01-11

Review Title: no refunds and no replies in 2 months
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Review Description: I have received a coffe grinder as a gift a year ago.Due to part defect, it was replaced by a new one and after a while it stopped working to, due to the same defect.Although bodum as said they would refund the purchase after this, the person that bought it has not received anything, and bodum has not replied to multiple tickets/requests I have sent them in the last 2 months.Shameful that the coffe grinder has not enough quality for the price point it was sold and now they are ignoring their customers.

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Reviewer Name: Monica Teixeira

Review Submission Date: 2023-01-07

Review Title: Sent the wrong product
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Review Description: Sent the wrong product. Ordered a French press and got glasses. I’ve contacted customer service and they said basically just be patient and wait while they figure it out- 2 weeks ago. I’ve contacted them again but no response as of yet.
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