Bodum Reviews

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281 Reviews

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In the Countertop Store category

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6% users rated Poor
11% users rated Average
11% users rated Very Good
38% users rated Excellent
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D Deborah
54 days ago

Charm and Functionality Unite: A Whimsical Kettle Story

Embarking on a quest to find a replacement for my trusty old kettle, I stumbled upon bodum.com. The whimsical design of their kettles immediately caught my eye, and I knew I had found something special. The kettle I chose not only serves its purpose flawlessly but also adds a touch of cuteness to my kitchen. While it may not hold as much as my previous kettle, this minor inconvenience is easily overshadowed by its unique charm. The absence of markings for precise filling did give me pause initially, but I quickly adapted to the change and found it to be a non-issue in my daily tea rituals. Overall, my experience with bodum.com has been delightful. The combination of functionality and aesthetics in their products truly sets them apart. I am thrilled to have found a kettle that not only serves its purpose efficiently but also brings a smile to my face every time I use it.
H Happy Customer
54 days ago

Exceptional Quality and Disappointing Customer Service

When it comes to Bodum's glassware, I've been a loyal customer for 25 years. However, my recent order left me disheartened. The cups I received were plastic, a stark contrast to the high-quality glass I had come to expect. Disappointment turned to frustration as I reached out to Bodum's Customer Service, only to receive generic, impersonal responses to my four inquiries. Their solution? Return the cups to Canada at my own expense, with an additional 10% restocking fee. Left with no other recourse, I had to file a charge dispute with my bank. While the quality of Bodum's products remains exceptional, their customer service left much to be desired in this particular instance.
T Tracy C.
54 days ago

Transformed by Elegance: A Caring Review of bodum.com’s Aesthetic Pot

During my quest for a visually pleasing kettle that could be displayed proudly on my countertop, I discovered the pot from bodum.com. Its sleek design immediately captured my attention and added a touch of elegance to my kitchen decor. However, my enthusiasm was dampened by the presence of a plastic handle and a plastic MAX indicator inside the pot. While I appreciate the wood-patterned top cover that wraps the plastic handle, I couldn't help but feel concerned about its long-term durability. I found the black plastic MAX indicator inside the pot puzzling, as a simple etched line could have served the same purpose without introducing plastic into a boiling environment. This oversight left me questioning the design choices made by the manufacturer. Despite my reservations about the plastic components, I must admit that the pot's aesthetic appeal is undeniable. However, as someone conscious of reducing plastic exposure and valuing texture, I hesitate to wholeheartedly recommend this product to others who share similar concerns. In conclusion, while the pot from bodum.com has the potential to elevate the visual appeal of any kitchen, its use of plastic elements may raise durability issues over time. For those seeking a balance between beauty and sustainability, it is important to weigh the aesthetic benefits against the plastic components' potential drawbacks before making a decision.
S Steph
54 days ago

Unbeatable Quality and Customer Service at bodum.com!

I recently purchased an electric grinder from bodum.com while it was on offer, and I couldn't be happier with my experience. Not only is the product of exceptional quality, but the customer service I received was top-notch. Even when I had a query about the pricing, the team responded to me promptly and addressed my concerns with utmost professionalism. I highly recommend bodum.com to anyone looking for high-quality products and excellent customer support. Thank you, bodum.com, for the unbeatable experience!
F fredericka
54 days ago

RELIABLE QUALITY AND EXEMPLARY CUSTOMER SERVICE – A PLEASURE TO SHOP WITH BODUM!

My experience with bodum.com has been nothing short of exceptional. I purchased an electric coffee grinder as a gift for my brother, and it arrived promptly and in perfect condition. However, upon trying it out, we encountered a minor issue. I reached out to their customer service team, and to my surprise, they responded promptly and professionally. They requested a video showcasing the problem, which my brother sent over. Within a few days, we received a heartfelt apology and a replacement unit was on its way to us. The level of care and attention to detail displayed by the team at BODUM truly amazed me. They made sure that my brother was satisfied, and their seamless handling of the situation turned what could have been a negative experience into a positive one. I was thoroughly impressed by the efficiency and dedication of their customer service team. I highly recommend BODUM to anyone looking for quality products and impeccable customer service. Shopping with them has been a pleasure, and I will definitely be a returning customer. Thank you, BODUM, for going above and beyond to ensure customer satisfaction!
R Ronnie
55 days ago

In Love with Our Durable Third Carafe

Sharing our journey with Bodum.com has been a rollercoaster of love for their carafes. Let me tell you, this is not just a review; this is a love story with our third carafe. This one holds a special place in our hearts because it's our third attempt at finding the perfect fit, and boy, did we strike gold! Our first carafe met its fate with gravity (courtesy of yours truly), and the second one sadly fell apart, leaving us feeling lost without our beloved companion. It was heartbreaking to see it go, especially considering we couldn't just replace the lid with the same color. But fear not, for our third carafe has been a beacon of hope and durability in our household. Unbreakable? Check. Functional? Double-check. It's like a reliable friend that never lets us down, living up to its promise and working like a charm. Thank you, Bodum.com, for creating a product that not only serves its purpose but also withstands the test of time. Here's to many more memories with our faithful third carafe!
D DJH
55 days ago

A Perfect Start to Mornings: A Review of Bodum’s Coffee Maker

From the moment our package arrived, to the first sip of freshly brewed coffee, our experience with Bodum has been nothing short of exceptional. The seamless delivery process was a pleasant surprise, setting the tone for what was to come. The coffee maker itself exceeded our expectations; its user-friendly design made mornings a breeze. Cleaning up after brewing a perfect cup is now hassle-free, leaving us with more time to savor our favorite brew. Thank you, Bodum, for delivering not just a coffee maker, but a perfect start to our day. We couldn't be happier with our purchase! Here's to many more mornings made better by your product.
K K Pattison
55 days ago

Bodum’s Exceptional Customer Service Shines Despite Courier Challenges

At first glance, my experience with Bodum revealed a beacon of excellence in their customer service. Their prompt responses and willingness to assist were truly commendable. However, the unfortunate blemish in an otherwise seamless transaction was the courier service they utilized. The lack of a specific delivery window and the inability to leave the parcel with a neighbor left me feeling frustrated as the package ended up at a depot located a considerable distance away. This challenging experience, coupled with the relatively high delivery charge, gives me some pause in considering future purchases from Bodum. Despite these setbacks, Bodum’s stellar customer service remains a standout feature that sets them apart in the competitive online marketplace.
M Michael Tamashiro
56 days ago

From Uncertainty to Frustration to Disappointment: A Bodum.com Odyssey

Embarking on my journey to purchase from Bodum.com, I was filled with excitement, eager to receive my desired item. Alas, this excitement soon turned into uncertainty when I received a vague notification of shipment sans tracking details. The lack of transparency left me adrift in a sea of questions, unsure of when my awaited package would dock at my doorstep. Taking matters into my own hands, I navigated to my Bodum account, hopeful for clarity. To my dismay, all I found was the cryptic status of "sent to ERP," a phrase that offered no solace or insight into the whereabouts of my order. Days turned into weeks, yet no word reached me regarding the arrival of the item I had ordered diligently on 1/27. While I patiently waited for my package to materialize, my inbox became a battleground of emails from Bodum, each one imploring me to share my non-existent experience with the company. The irony of being bombarded with requests for feedback while my initial interaction remained unresolved did not escape me, leaving me feeling stranded in a cycle of absurdity and frustration. As I reflect on my odyssey with Bodum.com, I cannot help but feel a tinge of disappointment clouding the excitement that once fueled my purchase. The promise of a seamless shopping experience and timely delivery now hangs in the balance, overshadowed by the shadows of uncertainty and unmet expectations. In the realm of online shopping, where transparency and communication reign supreme, my journey with Bodum.com serves as a cautionary tale, a reminder of the importance of clarity, consistency, and customer-centricity in fostering lasting relationships with patrons. May my experience echo in the corridors of e-commerce, guiding companies to prioritize the customer journey above all else.
P Patricia Lopez
56 days ago

Unwrapping Joy: A Love Letter to Joycups from Bodum

When I stumbled upon Joycups on bodum.com, I thought it was just another cute cup. Little did I know, it would become an absolute essential in my everyday life. I ordered two, and from the moment they arrived, they brought me an unparalleled joy. These Joycups have transformed the way I enjoy my beverages. Whether it's a piping hot cup of coffee to kickstart my day, a comforting mug of tea to unwind, or a refreshing iced drink on a sunny afternoon, my Joycups are there for me, versatile and reliable. One feature that truly sets these cups apart is the soft rubber cover. Not only does it protect the delicate glass, but it also shields my hands from the heat, ensuring every sip is a delightful experience. And let's not forget the impeccable design of the hard plastic top, which fits snugly to prevent spills, making it perfect for on-the-go use. Now, my Joycup has become my go-to companion for all my beverage needs. Its ability to blend style, functionality, and comfort in one elegant package is unmatched. I find myself reaching for it time and time again, knowing that my drink will be just as delightful as the cup it's served in. If you're looking for a cup that brings not only functionality but also a touch of joy to your daily routine, look no further than Joycups from Bodum. Trust me, once you experience the joy they bring, you'll never want to sip from anything else. I can't recommend them enough!
A Andrew Adams
57 days ago

A Pleasant Surprise

Embarking on my journey with Bodum.com led me to discover a gem in the realm of customer service. Despite my initial concerns, the transition from "label printed" to shipping was seamless, with each step accompanied by detailed updates that kept me in the loop. What truly set them apart was their responsiveness - my query regarding the order was met with a prompt and personalized reply, showcasing a dedication to customer satisfaction that is often rare to find. Upon receiving my package, I was pleasantly surprised by the attention to detail displayed in the packaging. The small part I needed for my cafetiere was not only intact but also thoughtfully secured in a compact and eco-friendly box, emphasizing their commitment to sustainable practices. Bodum.com's conscientious efforts to ensure a smooth shopping experience and their environmentally-conscious packaging have won my loyalty. I am grateful to have discovered a brand that goes above and beyond to deliver quality products and exceptional service. Thank you, Bodum.com, for restoring my faith in online shopping and setting a new standard of excellence in customer care.
T Tanya Rogers
57 days ago

Enhancing My Coffee Routine with Bodum’s Exceptional Burr Grinder

As an avid coffee enthusiast, I recently decided to elevate my at-home brewing experience by investing in Bodum's burr grinder, and I must say, it has been a game-changer. The precision and consistency with which it grinds my coffee beans have significantly enhanced the flavor and aroma of my daily brew. While the product itself is exceptional, I did face some initial challenges with the setup due to vague instructions. However, I was proactive in seeking a solution and found a helpful tutorial on YouTube. It might be beneficial for Bodum to consider creating instructional content on their social media platforms, particularly Instagram, to assist customers in navigating such issues seamlessly. Overall, I am thoroughly impressed with the performance of Bodum's burr grinder, and it has truly transformed my coffee routine. I would highly recommend it to any coffee lover looking to savor the full potential of their favorite beans. Thank you, Bodum, for crafting such a remarkable product!
E Ewa Adamek
57 days ago

Aesthetic Elegance with a Noisy Twist

Delivering Aesthetics: I recently invested in the Otoni kettle from bodum.com and was instantly captivated by its elegant design. The sleek and modern look perfectly complements my kitchen decor, adding an element of sophistication to my daily routine. Unveiling Unwanted Noise: However, the serenity was disrupted when I encountered the unexpected downside – the noise. The kettle's operational sound was louder than anticipated, creating a slight inconvenience during use. Although this came as a disappointment, the sheer beauty of the appliance somewhat made up for this flaw. Delayed Gratification: Additionally, the shipping process took longer than expected, testing my patience and eagerness to experience the product. Despite the extended wait, the excitement of unboxing and enjoying the kettle softened the frustration. Final Verdict: While the Otoni kettle may have its flaws, the allure of its design and functionality ultimately won me over. As a firm believer in the adage that "beauty lies in the eye of the beholder," the kettle's aesthetic appeal significantly outweighs its drawbacks, making it a cherished addition to my home.
K KK
58 days ago

Exquisite Quality That Elevates Every Sip

From the moment I first laid eyes on the products from bodum.com, I knew I was in for something special. The exquisite design and impeccable craftsmanship surpassed all my expectations, and I couldn't help but feel a rush of joy every time I reached for my favorite mug or used my French Press. The attention to detail and the sheer quality of the products elevate every sip, making my daily coffee ritual feel like a luxurious experience. Thank you, bodum.com, for creating such truly beautiful products that bring so much delight into my life!
F Firat
58 days ago

Transformed My Morning Routine: A Honest Review of Bodum Coffee Grinder

I cannot express how much the Bodum coffee grinder has transformed my morning routine. When I stumbled upon this grinder online, I was ecstatic to find it on sale. Being a loyal Bodum customer, I had high expectations for this product. However, upon the initial use, I encountered significant issues with the engineering of the machine. Instead of experiencing the perfect grind, I found the coffee grains collected within the burr grinder, rendering it ineffective. Despite multiple attempts to clean the machine, the problem persisted, leaving me incredibly disappointed. The accumulation of coffee grains led to a frustrating blockage, almost causing the machine to come to a halt. The design flaw was evident, and it significantly impacted the functionality of the grinder. To exacerbate the situation, the customer service experience further compounded my disappointment. Upon initiating the return process in accordance with their policy, I faced inordinate delays and a startling lack of responsiveness. It's disheartening to encounter such poor customer care, especially as a devoted customer. As I await a response regarding my return, I am left contemplating the brand's overall image. I wish I had made the purchase from a different source, as the return process would likely have been more seamless. Bodum, I urge you to focus on what you do best, such as your exceptional french press, rather than diverting attention to products that compromise your esteemed brand. In conclusion, I am disheartened by the subpar performance of the Bodum coffee grinder and the unsatisfactory customer service experience. My hope is that Bodum takes this feedback constructively and works towards resolving these issues to maintain the integrity of their brand.

Introduction

Bodum is a well-known brand that has been producing high-quality kitchen accessories and appliances for over 70 years. The company is known for its innovative designs, functional products, and environmentally responsible manufacturing practices. Bodum.com is their official website where customers can purchase a variety of products from coffee makers to kitchen gadgets.

Pros and Cons

Pros:
  • Wide range of products available
  • High-quality products with innovative designs
  • Environmentally responsible manufacturing practices
  • Free shipping on orders over $35
  • Easy-to-navigate website with clear product descriptions
Cons:
  • Relatively high prices compared to other brands
  • Limited customization options for products

User Experience

Bodum.com offers a user-friendly website that is easy to navigate. The website features clear descriptions and photos of each product, making it easy for customers to make an informed purchase decision. The checkout process is also simple and hassle-free.

Pricing and Value for Money

Bodum's products are generally priced higher than their competitors, but they offer high-quality products that are worth the investment. The company's focus on environmentally responsible manufacturing practices and innovative designs add value to their products.

Alternatives

Competitors that offer similar products to Bodum include Cuisinart, Keurig, and Nespresso. However, Bodum sets itself apart with its focus on design and environmental responsibility.

Customer Service

Bodum offers a 30-day return policy for unused products. They also offer customer support via phone and email.

Product Quality and Selection

Bodum's products are high-quality and durable, with many innovative designs. They offer a wide range of products including coffee makers, tea makers, and kitchen gadgets.

Website Usability

Bodum's website is easy to navigate, with clear descriptions and photos of each product. The website also features an option to create an account, which allows customers to save their favorite products and track their orders.

Returns and Exchanges

Bodum offers a 30-day return policy for unused products. Customers must contact customer support to initiate the return process.

Promotions and Discounts

Bodum occasionally offers promotions and discounts on their products. Customers can sign up for their newsletter to stay updated on these offers.

Reputation

Bodum has a strong reputation for producing high-quality products with innovative designs. They are also known for their environmentally responsible manufacturing practices.

Payment Options

Bodum accepts major credit cards, PayPal, and Apple Pay.

Loyalty Programs

Bodum does not currently offer a loyalty program.

Customer Reviews

Bodum's products have mostly positive reviews, with many customers praising the product quality and innovative designs.

Community Involvement

Bodum is committed to environmentally responsible manufacturing practices and has partnered with organizations such as the World Wildlife Fund and Plastic Change to promote more sustainable practices.

Shipping and Costs

Bodum offers free shipping on orders over $35. Shipping costs for orders under $35 vary depending on the shipping location and the product weight.