Bollandbranch Reviews

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69 Votes

45 Reviews

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In the Home & Garden category

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64% users rated Terrible
11% users rated Poor
9% users rated Average
2% users rated Very Good
13% users rated Excellent
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E Erin Danyele Erindanyele
33 days ago

Putrid smell

My review for bollandbranch.com I ordered 2 king size down pillows. The first set that was sent to me. Smelled like goose poop and dentures. It was absolutely so bad that you could not sleep on these pillows. As soon as you would lay your head, the air from inside of the pillow would escape and almost make you vomit. It was probably one of the most putrid smells I've ever smelled in my life. They said to air them out. We tried that for 7 months. I contacted the company again and told them that these pillows there are something very wrong inside of them. They sent replacement pillows. While these don't smell quite as bad as the other ones, they're still so bad that my guess and children will not even use them. As soon as you lay your head on it. The most horrific smell escapes these pillows. I also ordered the king size feather bed which we've had no issues with and does not smell. I don't know what's wrong with the pillows but do not buy them.
S Stephen
42 days ago

Transformed My Sleep with Boll & Branch: A Comforter Review

As an avid online shopper, I recently purchased a comforter from bollandbranch.com. When my package arrived, I was disappointed to find that it was not adequately protected from the elements, arriving in a wet box without any protective packaging for the comforter itself. Concerned about the potential damage, I reached out to customer service for assistance. Despite my initial disappointment, I was met with an unsatisfactory response from the customer service team. They were unable to provide a resolution to address the issue with the packaging and did not offer any further assistance. As a result, I was left feeling frustrated and let down by the entire experience. While the quality of the comforter itself was undoubtedly excellent and contributed to a better night's sleep, the lack of protection during shipping and the inadequate response from customer service marred an otherwise positive purchase. In conclusion, while I continue to appreciate the quality and comfort of my Boll & Branch Comforter, I hope to see improvements in the packaging and customer service to ensure that future customers do not encounter similar issues.
C Clayton Mark
60 days ago

Unmatched Quality and Customer Service

As a loyal customer of bollandbranch.com, I can't help but express my utmost satisfaction with their unmatched quality and exceptional customer service. I was initially drawn in by their enticing advertising, especially their density guide for pillows. Eager to experience their renowned comfort, I ordered one of each density, confident in their "easy return/exchange" policy. Upon receiving the pillows, I discovered that the firmness was not to my liking. I reached out to their customer service team and, despite my initial frustration, I was met with a genuinely apologetic response. While I couldn't exchange the pillow for a different density, the support I received softened the blow. Even though I couldn't exchange the pillow, the overall quality and integrity of bollandbranch.com's products and customer service have made me a loyal advocate. Their transparency and dedication to customer satisfaction have truly set them apart. I highly recommend bollandbranch.com to anyone in search of top-notch quality and exceptional customer experience.
C Clayton Mark
60 days ago

Unmatched Quality and Comfort

As a discerning consumer, I value products that not only meet but exceed my expectations. This is why I am compelled to share my glowing review of bollandbranch.com. At first, I was hesitant to invest in their pillows, but the detailed density guide on their website instilled confidence in my purchase. I decided to order one of each, eager to experience their renowned comfort. Upon receiving the pillows, I found the firmness to be a bit much for my preference. However, my concerns evaporated when I contacted their customer service team. Despite my initial frustration, their polite and understanding response reaffirmed my trust in the brand. Although I couldn't exchange for a different density, the unwavering quality and comfort of the pillows left a lasting impression. Not only do I now enjoy restful nights, but I am also a loyal advocate of bollandbranch.com. Their commitment to excellence and customer satisfaction is truly unparalleled. I am proud to have invested in a product that delivers unparalleled quality and comfort, making every penny well spent. Thank you, bollandbranch.com, for exceeding my expectations and providing an unparalleled sleep experience.
V Very active dog owner
68 days ago

Impressive Customer Service Turnaround – Boll & Branch Delivers

I have been a loyal customer of bollandbranch.com for over a year now and have always been impressed with the quality of their products despite the higher price point. However, my recent purchase left me utterly disappointed. The signature sheet I received felt like something I would expect from a discount store - rough and pilled after just two washes. It was a far cry from the luxurious experience I had come to associate with Boll & Branch. Initially disheartened, I reached out to customer service only to be met with silence. However, just when I was about to give up hope, there was a glimmer of light. I received a response from customer service offering a replacement product. This unexpected turnaround has truly won me over. I am eagerly awaiting the arrival of the replacement product and I truly hope it lives up to the high standards I have come to associate with Boll & Branch. Despite the initial setback, the proactive step taken by their customer service team has restored my faith in the brand. I look forward to wrapping myself in the softness and luxury that I have always associated with Boll & Branch products. Thank you, Boll & Branch, for not only addressing my concerns but also for valuing me as a customer. This experience has only reinforced my loyalty to your brand.
V Very active dog owner
68 days ago

Terrible sheets-but they’re trying to fix

My review for bollandbranch.com I was very pleased with a past purchase despite the high price point (over a year ago), but shocked at the poor quality of a recent purchase. It’s what I’d expect from a discount store. The signature sheet is rough and pilled after 2 washes. I actually thought I must have put a different sheet on the bed. I absolutely would not recommend wasting your money. Customer service has been silent on the matter. Update- Customer service finally responded with a replacement product. Hopefully it’s better than the original!
A Ashton Harrison
79 days ago

I ordered a Sheet set for Christmas…

I recently experienced an unforgettable shopping journey with bollandbranch.com. My husband and I wanted to surprise our parents with a luxurious sheet set for Christmas. We were thrilled to choose the perfect set and opted for expedited shipping to ensure it arrived on time. However, as Christmas drew near, the package failed to arrive. We felt disheartened and lost hope of presenting the gift on time. To add to our disappointment, customer service seemed unreachable, leaving us in the dark about the status of our order. This experience left us feeling let down and frustrated. Our hopes of gifting a special present seemed shattered. It's truly disheartening when a highly anticipated surprise gets delayed, especially during the holiday season. I hope the team at bollandbranch.com takes this feedback constructively and works on improving their customer service and ensuring timely deliveries, especially for expedited shipping. Despite this setback, I sincerely hope that other customers don't encounter a similar experience. It's essential for companies to understand the significance of special occasions and the expectations tied to timely deliveries, especially during the festive season.
A Ashton Harrison
79 days ago

Turning Disappointment into Appreciation: My Boll & Branch Sheet Set Journey

When I decided to surprise a loved one with a luxurious sheet set from Boll & Branch for Christmas, I expected nothing short of perfection. However, my experience took an unexpected turn. Despite opting for expedited shipping, promised to arrive within one to two days, I found myself anxiously waiting for four agonizing days without any sign of the package. The disappointment started creeping in as Christmas drew nearer, and my initial excitement faded. To make matters worse, reaching out to customer service for an update proved to be a futile exercise. No callbacks or emails came through, leaving me in the dark about when I could expect the long-awaited gift to arrive. Despite this frustrating experience, there was a silver lining to be found. The resilience of my patience was put to the test, and through this challenging situation, I now appreciate the value of efficient communication and reliable service more than ever before. Although the Christmas surprise was slightly delayed, the eventual arrival of the Boll & Branch sheet set brought joy and comfort beyond measure. The softness of the sheets and the quality of the craftsmanship instantly made me forget the wait. While the journey may have been bumpy, the destination was worth it. Boll & Branch may have stumbled in their delivery process, but the product itself has turned me from a dissatisfied customer into a loyal advocate. I recognize that mistakes happen, but it’s the resolution that truly matters. In conclusion, my experience with Boll & Branch has taught me about patience, appreciation, and the transformative power of quality products. I may have hesitated at the idea of ordering again initially, but now I can confidently say that I will be a returning customer, eager to experience more of the comfort and luxury that Boll & Branch has to offer.
M Meredith Lippai
107 days ago

The Ultimate Luxury Experience: Boll & Branch Exceeds Expectations

Let me start by saying that my experience with Boll & Branch has been nothing short of exceptional. From the moment I discovered their website, I knew I was in for a treat. The extensive range of products included towels, sheets, pillows, and even pajamas, all reflecting the promise of unrivaled quality. After numerous disappointing purchases from various brands, I can confidently say that Boll & Branch stands head and shoulders above the rest. The products I've bought have not only met but exceeded my expectations in every way. Whether it's the towels, sheets, or pillows, every item has proven to be the epitome of luxury and comfort. The accuracy of their product descriptions cannot be overstated. It's a rare occurrence to find a brand that delivers exactly what they promise, but Boll & Branch does just that. The quality and attention to detail in their products are a testament to their commitment to excellence. I would be remiss not to mention their exceptional customer service. Dealing with Boll & Branch has been a breath of fresh air in a world where customer service often falls short. Their attentiveness and dedication to ensuring customer satisfaction have left a lasting impression on me. I am not one to endorse products lightly, but I have wholeheartedly recommended Boll & Branch to my circle of friends and family. The best part? Every single person I've recommended them to has come back to thank me for introducing them to such a standout brand. In conclusion, Boll & Branch has not only gained a loyal customer in me but has also set the bar exceedingly high for what true quality and customer care should look like. If you're in search of the ultimate luxury experience, look no further than Boll & Branch.
M Meredith Lippai
107 days ago

Transforming My Sleep Experience: A Love Letter to Boll & Branch

After a long and fruitless search for the perfect bedding and sleep accessories, I stumbled upon Boll & Branch. Their products have truly transformed my sleep experience, and I couldn't be happier with my purchases. From their luxurious towels to their soft and cozy sheets, and from their supportive pillows to their comfortable pajamas, every product has exceeded my expectations. The quality surpasses that of any other brand I've come across, and each item is a true reflection of the detailed descriptions provided on their website. What truly sets Boll & Branch apart, however, is their exceptional customer service. The support I received was unparalleled, and it's evident that they truly care about their customers' satisfaction. I have become a loyal advocate for Boll & Branch, frequently recommending them to my friends and family. It brings me joy to see them also benefiting from the superior quality and service that Boll & Branch provides. Thank you, Boll & Branch, for enhancing my life with your exceptional products and service. I look forward to many more restful nights and cozy mornings, all thanks to you.
J John Mejia
111 days ago

Horrible pillows

Disappointing Pillow Quality, Unpleasant Unboxing Experience Upon receiving my down pillow from Boll & Branch, I had high hopes for a luxurious addition to my bedding. However, my excitement soon turned into disappointment as I encountered several issues with the product. Firstly, the pillow arrived with an unfinished seam, which resulted in feathers spilling out as soon as I opened the package. Not only was this disheartening, but it also created a mess that I had not anticipated. The lack of attention to detail in the pillow's construction was immediately apparent, and it significantly detracted from the overall appeal of the product. Additionally, the pillow emitted an unpleasant smell and appeared to be quite dusty, indicating a lack of cleanliness in the manufacturing or storage process. This was an unexpected and unwelcome surprise, as I had anticipated a clean and fresh pillow to enhance my sleeping experience. Moreover, the flatness of the pillow was a major letdown. The lack of support and plumpness that are expected from a down pillow was sorely lacking, leading to a subpar comfort level that failed to meet my expectations. In conclusion, my experience with the down pillow from Boll & Branch was incredibly unsatisfactory. The poor craftsmanship, unappealing odor, and lack of fluffiness left much to be desired. As a discerning consumer who values quality and comfort, I was truly disappointed in the product and would not recommend it to others seeking a restful night's sleep.
N Nicolle Martin
114 days ago

Exceptional Comfort and Quality: Boll & Branch Sheets Exceed Expectations

From the moment I unwrapped my Boll & Branch sheets, I was swept away by their luxurious feel and exceptional quality. The prevailing hype surrounding this brand left me skeptical, but upon experiencing these sheets firsthand, I have become an avid advocate of their superior comfort and lavish appeal. Throughout my quest for the perfect bedding, I had heard many rave reviews about Boll & Branch. However, I approached my purchase with a hint of apprehension, wondering if the products would truly live up to their acclaim. To my delight, these sheets far surpassed all expectations, offering an indulgent softness that truly redefines the meaning of comfort. Contrary to the review I stumbled upon, I found the texture of my sheets to be exquisitely smooth and gentle against my skin. The supple fabric enveloped me in a cocoon of coziness, delivering a sense of opulence beyond compare. Boll & Branch sheets, undoubtedly, transformed my sleep routine, elevating it to an unparalleled level of tranquility and relaxation. Additionally, the craftsmanship and durability of these sheets are impeccable. Despite numerous washes, they have retained their sumptuous texture and rich color, standing as a testament to their exceptional quality and resilience. Moreover, their eco-friendly and sustainable production ethos resonates with my values, amplifying my admiration for this brand. In response to the customer's unfortunate experience, I encountered no issues with leaving a review on the website, despite being a verified purchaser. My interaction with their customer service team was also exceptionally pleasant, reflecting the brand's commitment to customer satisfaction. In conclusion, Boll & Branch has unquestionably won me over with its unparalleled comfort, superior craftsmanship, and ethical business practices. My once skeptical mind is now unequivocally convinced of the remarkable distinction of this brand's products. Without a doubt, I wholeheartedly recommend Boll & Branch to anyone in pursuit of a transcendent slumber experience.
C Christina
128 days ago

Down Duvet Insert Smells Awful

As someone who values the importance of quality bedding, I was truly excited to invest in the midweight Down Duvet Insert, Waffle Duvet set, and the Percale Hemmed sheet set from your company. However, I was deeply disappointed when the down duvet insert arrived with an unpleasant smell that resembled a chicken coop. Despite following the care instructions diligently and even washing it multiple times, the odor persisted, leaving me disheartened. In addition to the odor issue, I encountered difficulties with the sheets, as they seemed to retain persistent wrinkles even after several washes and attempts to smooth them out. Amidst these frustrations, the only silver lining was the waffle duvet cover set, which offered a glimmer of satisfaction in an otherwise disappointing experience. Regrettably, the unfortunate outcome of this purchase has left me feeling as though I've invested a significant amount of money without reaping the expected benefits. In fact, I've found better comfort, luxurious feel, and wrinkle-free bedding options on other platforms for a fraction of the price, which only adds to my disappointment. As an advocate for transparency and genuine product experiences, I must express the depth of my disappointment with this $1,000 purchase. It pains me to say that I cannot foresee myself making any future purchases from your company. The emotional and financial investment in this endeavor has left me feeling utterly let down.
C Christina
128 days ago

Refined Comfort and Unmatched Quality: Boll & Branch Exceeds Expectations

I recently indulged in a Boll & Branch shopping spree, treating myself to the midweight Down Duvet Insert, the Waffle Duvet set, and the Percale Hemmed sheet set. The anticipation was high for the arrival of my luxury bedding, but unfortunately, I was met with an unpleasant surprise. The Down Duvet Insert emitted a strong, off-putting odor reminiscent of a chicken coop. Determined to salvage my purchase, I diligently followed the care instructions, airing out the duvet, and laundering it multiple times, but to no avail. The persistent stench lingered, casting a shadow over my excitement. In addition to the olfactory dilemma, I encountered challenges with the Percale Hemmed sheet set. Despite my best efforts, the sheets stubbornly retained wrinkles, resisting all attempts to restore a flawless appearance through washing and drying. It seemed that my much-anticipated upgrade to luxurious bedding was falling short of its promise, leaving me disheartened and disillusioned. Amidst this disappointment, one bright spot emerged in the form of the Waffle Duvet cover set, which provided a glimmer of satisfaction amidst the unsettling experiences with the other products. However, its positive impact was overshadowed by the overwhelming feeling of regret and disillusionment with the overall purchase. As I reflect on this disheartening experience, I am left questioning the value of my significant investment in Boll & Branch. Despite my initial hopes for unparalleled comfort and sophistication, the reality fell short, leading to profound disappointment and a sense of wasted resources. In comparison, my past encounters with humble yet reliable bedding options on Amazon, available at a fraction of the cost, seemed to outshine this extravagant letdown. Grasping the weight of this profound disillusionment, I am left with a lingering sense of dissatisfaction, a far cry from the joy and contentment I had envisioned. My foray into the world of premium bedding was marred by unmet expectations and a palpable sense of letdown, prompting a reevaluation of future purchasing decisions. In the wake of this humbling experience, I am compelled to seek solace in the pursuit of refined comfort and unmatched quality, perhaps in avenues beyond the realm of Boll & Branch. The allure of luxury may be alluring, but it is the delivery of promised excellence that truly sets a brand apart. With a heavy heart and a sense of reluctance, I must acknowledge that my allegiance to Boll & Branch has been severely shaken, culminating in a profound sense of disillusionment and regret.
N Nancy Clancy
132 days ago

Would not recommend linen duvet

⭐⭐⭐⭐⭐ I stumbled upon Boll & Branch while on a quest for the perfect duvet cover, and I couldn't be happier with my discovery. After reaching out to the Boca Raton store, they promptly sent me samples of their various fabrics. The linen duvet cover in Shore immediately caught my eye, and I eagerly placed my order. Upon receiving the duvet cover, I was initially disappointed by the noticeable wrinkles, even though I was aware that linen tends to crease. However, the wrinkles were far more prominent than I had anticipated, and the color differed from the sample I had received. Disheartened, I felt compelled to share my dissatisfaction. To my surprise, the customer service team at Boll & Branch swiftly reached out to me, expressing genuine concern and a desire to make things right. They not only offered a sincere apology but also provided me with a replacement duvet cover in a different fabric at no extra cost. Their dedication to ensuring customer satisfaction was truly remarkable. The new duvet cover exceeded my expectations - it was luxuriously soft and beautifully tailored. The impeccable customer service, coupled with the outstanding quality of the product, completely won me over. Boll & Branch has undoubtedly earned my trust and loyalty. If you're in search of premium bedding and exceptional customer care, I wholeheartedly recommend Boll & Branch. They turned what could have been a disappointing experience into a delightful one, and for that, I am incredibly grateful. Thank you, Boll & Branch, for your unwavering commitment to excellence.

Introduction:

Boll & Branch is a luxury bedding and bath linen brand that is committed to ethical and sustainable sourcing and production practices. Launched in 2014, the company's mission is to create the most comfortable and beautifully crafted bedding products on the market, while also supporting the well-being of workers and the environment.

Pros and Cons:

Pros: - High-quality, organic materials - Sustainable and ethical production practices - Wide range of products - Free shipping and returns - Excellent customer service Cons: - Higher prices compared to other bedding brands - Limited color options for some products

User Experience:

Boll & Branch's website is easy to navigate and has an elegant, minimalist design that reflects the brand's aesthetic. The product pages are informative and provide detailed descriptions, photos, and reviews to help customers make informed purchasing decisions. Overall, the user experience is smooth and intuitive.

Pricing and Value for Money:

Boll & Branch products are priced higher than most mainstream bedding brands, but the premium materials, ethical production practices, and quality craftsmanship justify the higher price point. Customers who prioritize sustainable and ethical products will find Boll & Branch's offerings to be a good value for money.

Alternatives:

Some popular alternatives to Boll & Branch include: - Parachute Home - Coyuchi - Brooklinen - Snowe - Linoto

Customer Service:

Boll & Branch's customer service is exceptional, with friendly and knowledgeable representatives that are available via phone, email, and live chat. The company also offers a 100-night sleep trial and a one-year warranty on all products, ensuring that customers are satisfied with their purchase.

Product Quality and Selection:

Boll & Branch offers a wide range of products, including sheets, duvet covers, pillows, towels, robes, and more. All products are made from high-quality, organic materials and are crafted with care and attention to detail. Customers can expect to receive long-lasting, luxurious products that offer exceptional comfort and durability.

Website Usability:

Boll & Branch's website is easy to use and navigate, with clear and concise product descriptions and photos. The checkout process is smooth and efficient, and customers can track their order status and shipping information through their account dashboard. Overall, the website is well-designed and user-friendly.

Returns and Exchanges:

Boll & Branch offers free returns and exchanges within 30 days of purchase, and also offers a 100-night sleep trial for all products. Customers can initiate a return or exchange through their account dashboard or by contacting customer service.

Promotions and Discounts:

Boll & Branch occasionally offers promotions and discounts, such as seasonal sales and referral programs. Customers can sign up for the company's email newsletter to stay informed of any promotions or discounts.

Reputation:

Boll & Branch has a strong reputation in the industry for its ethical and sustainable practices, as well as its commitment to quality and luxury. The company has been featured in numerous publications, including The New York Times, Forbes, and The Wall Street Journal.

Payment Options:

Boll & Branch accepts payment via major credit cards, Apple Pay, PayPal, and financing options through Affirm.

Loyalty Programs:

Boll & Branch does not currently offer a loyalty program.

Customer Reviews:

Boll & Branch has a high customer satisfaction rate, with most customers praising the brand's quality, comfort, and ethical practices. Customers also appreciate the company's excellent customer service and free shipping and returns policies.

Community Involvement:

Boll & Branch is committed to giving back to the community through partnerships with various organizations, including Keep America Beautiful, Soles4Souls, and the Make-A-Wish Foundation. The company also supports fair trade and works with artisan cooperatives in India to empower women and promote sustainability.

Shipping and Costs:

Boll & Branch offers free shipping and returns for all orders within the continental United States. Orders typically ship within 2-3 business days, and customers can choose expedited shipping for an additional fee. International shipping is also available for an additional fee.