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Boll & Branch is a luxury bedding and bath linen brand that is committed to ethical and sustainable sourcing and production practices. Launched in 2014, the company's mission is to create the most comfortable and beautifully crafted bedding products on the market, while also supporting the well-being of workers and the environment.
Pros and Cons:
Pros:
- High-quality, organic materials
- Sustainable and ethical production practices
- Wide range of products
- Free shipping and returns
- Excellent customer service
Cons:
- Higher prices compared to other bedding brands
- Limited color options for some products
User Experience:
Boll & Branch's website is easy to navigate and has an elegant, minimalist design that reflects the brand's aesthetic. The product pages are informative and provide detailed descriptions, photos, and reviews to help customers make informed purchasing decisions. Overall, the user experience is smooth and intuitive.
Pricing and Value for Money:
Boll & Branch products are priced higher than most mainstream bedding brands, but the premium materials, ethical production practices, and quality craftsmanship justify the higher price point. Customers who prioritize sustainable and ethical products will find Boll & Branch's offerings to be a good value for money.
Alternatives:
Some popular alternatives to Boll & Branch include:
- Parachute Home
- Coyuchi
- Brooklinen
- Snowe
- Linoto
Customer Service:
Boll & Branch's customer service is exceptional, with friendly and knowledgeable representatives that are available via phone, email, and live chat. The company also offers a 100-night sleep trial and a one-year warranty on all products, ensuring that customers are satisfied with their purchase.
Product Quality and Selection:
Boll & Branch offers a wide range of products, including sheets, duvet covers, pillows, towels, robes, and more. All products are made from high-quality, organic materials and are crafted with care and attention to detail. Customers can expect to receive long-lasting, luxurious products that offer exceptional comfort and durability.
Website Usability:
Boll & Branch's website is easy to use and navigate, with clear and concise product descriptions and photos. The checkout process is smooth and efficient, and customers can track their order status and shipping information through their account dashboard. Overall, the website is well-designed and user-friendly.
Returns and Exchanges:
Boll & Branch offers free returns and exchanges within 30 days of purchase, and also offers a 100-night sleep trial for all products. Customers can initiate a return or exchange through their account dashboard or by contacting customer service.
Promotions and Discounts:
Boll & Branch occasionally offers promotions and discounts, such as seasonal sales and referral programs. Customers can sign up for the company's email newsletter to stay informed of any promotions or discounts.
Reputation:
Boll & Branch has a strong reputation in the industry for its ethical and sustainable practices, as well as its commitment to quality and luxury. The company has been featured in numerous publications, including The New York Times, Forbes, and The Wall Street Journal.
Payment Options:
Boll & Branch accepts payment via major credit cards, Apple Pay, PayPal, and financing options through Affirm.
Loyalty Programs:
Boll & Branch does not currently offer a loyalty program.
Customer Reviews:
Boll & Branch has a high customer satisfaction rate, with most customers praising the brand's quality, comfort, and ethical practices. Customers also appreciate the company's excellent customer service and free shipping and returns policies.
Community Involvement:
Boll & Branch is committed to giving back to the community through partnerships with various organizations, including Keep America Beautiful, Soles4Souls, and the Make-A-Wish Foundation. The company also supports fair trade and works with artisan cooperatives in India to empower women and promote sustainability.
Shipping and Costs:
Boll & Branch offers free shipping and returns for all orders within the continental United States. Orders typically ship within 2-3 business days, and customers can choose expedited shipping for an additional fee. International shipping is also available for an additional fee.
Review Description: In 2 years the fitted King sheet ripped. Are they soft and comfortable? Yes, but for the price paid and they don’t last 2 years, it’s not worth it. By the way if you read the reviews, this is a common issue.
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Reviewer Name: David Thomas
Review Submission Date: 2023-01-13
Review Title: We bought Bollandbranch sheets less than two years ago
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Review Description: We bought Bollandbranch sheets about two years ago, and really disappointed to say that the fitted bottom sheet has already ripped. We take good care of our linens, so I was shocked that these expensive sheets proved to also be the shortest lasting sheets I have ever purchased. I contacted them, and they said they only consider a free replacement if the sheets are less that a year old. (Clearly they know that they fall way down on the product quality and durability matters!) We will definitely not be shopping for their products ever again.
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Reviewer Name: Stephanie P
Review Submission Date: 2023-01-12
Review Title: discolored towels
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Review Description: Towels are huge and very soft. They discolor horribly in the wash, even on delicate cycle with free and clear detergent. The company sends replacement towels very promptly, to their credit, but the replacements discolored as well. For such expensive towels, this is insane. I have never had cheap towels get splotchy in the wash like this.
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Reviewer Name: Jason Marx
Review Submission Date: 2022-12-10
Review Title: Boll and Branch is a ripoff and a scam with horrible products.
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Review Description: First off, never received order. Had to contact them and they apologized as it must have been lost. Most importantly, they are the worst quality sheets I have ever owned. This stuff is total garbage. Do not waste your money. Better off going to Ross Dress for Less and buying some sheets there like I use to do when I was poor. Seriously, those sheets are so much better quality than this hollandbranch garbage
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Reviewer Name: Mom Son
Review Submission Date: 2022-12-02
Review Title: Is it really organic?
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Review Description: I ordered a duvet insert that was labeled online as organic cotton. The item arrived and it doesn't say organic cotton on the tag. It just says 100% cotton.
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Reviewer Name: Kevin Trees
Review Submission Date: 2022-09-29
Review Title: Bought two sets in 2020
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Review Description: Bought two sets in 2020. Rotated them out throughout the year. Both fitted sheets in different sets ripped the same exact way. Reached out for some help and was told it must have been my fault. Target sheets will last longer and be much cheaper. I took a chance on "you get what you pay for" but that is not the case with them. Just buy sheets from Target or Bed Bath and Beyond.
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Reviewer Name: Cindy Lang McNeilis
Review Submission Date: 2022-08-08
Review Title: Very,very,very thin
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Review Description: Very,very,very thin. Would never buy again. Way too much for horrible sheets. Stopped using them within a few months. Never liked them to begin with. Literally the worst sheets ever.
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Reviewer Name: R Chris
Review Submission Date: 2022-07-14
Review Title: We’ve had our $250 Boll and Branch…
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Review Description: We’ve had our $250 Boll and Branch sheets for 15 months, and the fitted sheet is now badly ripped. We have never had this happen before, and it is not from misuse and is not laundry-related. We’ve had markedly better sheets that lasted for years, and we paid a fraction of the price for them. With Boll and Branch you do not get what you pay for, so buyer beware.
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Reviewer Name: Michaela Brazil
Review Submission Date: 2022-07-12
Review Title: Expect 1 Year of Use
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Review Description: My fitted sheet ripped within a year and a half. Contacted customer service and was told they only guarantee their products for a year. Given they market themselves as providing a luxury product, this was surprising! Should probably be noted somewhere in their marketing that that's the case.I feel like other potential purchasers would want to know their limited quality guarantee before purchasing.
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Reviewer Name: Andrea Silverstein
Review Submission Date: 2022-06-20
Review Title: Just got my sheet set
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Review Description: Just got my sheet set and put them on my bed after washing and drying. I wish I’d had read these reviews before making this experience purchase. NO WAY are these sheets “high quality”. They are rough, wrinkly and thin.