Booksamillion Reviews

Voted Terrible (1/5)

170 Votes

51 Reviews

Vote Now

Unfortunate Experience Turned Lesson

My experience with booksamillion.com was unfortunate. I had purchased 2 magazines and was promised 3 free ones, only to find out that they had utilized my credit card information to sign me up for a subscription without my consent. Resolving the issue for a refund was also frustrating, as it took five days to get my money back. This entire ordeal has caused me to involve my bank and attorney to cancel the unauthorized subscription and deal with the potential risk to my card's security. I would advise others to use cash as a precautionary measure to avoid similar incidents.

Redeemed Trust and Outstanding Service

After a frustrating experience with an unauthorized subscription on booksamillion.com, I was hesitant to trust any online store again. However, my encounter with the customer service team at Books-A-Million completely turned my perspective around. Upon realizing that my credit card had been charged for a subscription I did not authorize, I immediately contacted their support team. I was met with understanding and empathy, and they quickly initiated the refund process. Although it took five days for the funds to be returned, the transparency and professionalism displayed throughout the process reassured me. Not only did they rectify the situation promptly, but they also went above and beyond to assist me in canceling the unauthorized subscription and ensuring the security of my personal information. Their dedication to resolving the issue and preventing future occurrences showed a genuine commitment to customer satisfaction. Thanks to the diligent efforts of the Books-A-Million team, my trust in online transactions has been restored. I highly recommend their services to anyone looking for a reliable and customer-centric online store. Kudos to Books-A-Million for exemplifying outstanding service and professionalism in handling challenging situations.

Exceptional Service and Lightning-Fast Delivery!

After a disappointing experience with another online retailer, I decided to give Books-A-Million a try. What a difference! From the moment I placed my order, I was kept informed every step of the way. The shipping was lightning fast, and I received my package in no time. The attention to detail and the level of communication from Books-A-Million was truly exceptional. As someone who values prompt and reliable service, I can confidently say that I've found my new go-to for all things books. Thank you, Books-A-Million, for restoring my faith in online shopping!

Heartfelt Appreciation for Amazon’s Fast Delivery

After a disappointing experience with Books-A-Million, I turned back to my reliable go-to, Amazon, for my recent book purchase, and the difference was striking. Unlike my stagnant order with Books-A-Million, Amazon's tracking kept me updated every step of the way. Within days, my package arrived at my doorstep, exceeding my expectations once again. Amazon's seamless service and swift delivery have solidified my loyalty, proving why they are a cut above the rest. Thank you, Amazon, for your exceptional service that never fails to impress!

Exceptional Customer Service and a Wide Selection of Books!

I cannot express my gratitude enough for the exceptional customer service I received from booksamillion.com. I was initially hesitant after reading a negative review, but I decided to give them a chance, and I'm so glad I did. Not only did they have an extensive selection of books for my daughter's birthday, but their customer service went above and beyond to ensure that my order was delivered on time. The staff was incredibly helpful and understanding, and they even provided me with regular updates on the shipping process to ease my worries. The parcel arrived in perfect condition, and the books were exactly what I had hoped for. I couldn't have asked for a better experience! I highly recommend booksamillion.com to anyone looking for a reliable and customer-centric online bookstore. Thank you for making my daughter's birthday so memorable with your fantastic service!

From Disappointment to Dismay: My Experience with Booksamillion.com

As a parent excited to surprise my daughter on her birthday, I turned to Booksamillion.com to order her favorite books. However, my anticipation quickly turned to disappointment when the delivery never arrived. The absence of the parcel was not the only letdown; the feeling of being deceived by false promises lingered. Navigating through the frustration of this ordeal, the lack of customer service only amplified my dismay. The bogus tracking information added another layer of deceit to an already upsetting situation. What was meant to be a joyous celebration turned into a frustrating experience, causing a significant dent in my trust for online retailers. My advice to potential buyers is to stay vigilant and cautious when choosing where to spend your hard-earned money. Despite the convenience of online shopping, it is crucial to research and ensure the credibility of the platforms you engage with. As I strive to make the best choices for my family, I hope to prevent others from encountering similar pitfalls.

Impressive selection and exceptional customer service!

I stumbled upon Books A Million while searching for a unique Christmas gift for my grandson. I was initially hesitant due to a negative review I read, but decided to give it a shot. And I am so glad I did! Not only did they have a wide selection of figurines, but their customer service went above and beyond my expectations. I placed my order on 4th December, and despite the holiday rush, the package arrived promptly, well-packaged and in perfect condition. I was impressed by the attention to detail and care taken in shipping the item. Throughout the process, I found their communication to be outstanding. I received email updates about the status of my order and when it shipped, which gave me great peace of mind. The staff was also very responsive to my inquiries, providing me with all the information I needed in a timely and courteous manner. It was evident that they valued me as a customer and were dedicated to ensuring a positive experience. I genuinely feel that my experience with Books A Million was the complete opposite of what I had read in that one review. I hope my testimonial can reassure others who may have hesitations based on isolated negative experiences. I highly recommend Books A Million for their impressive selection and exceptional customer service. They have definitely earned my trust and future business!

Regretful Experience Turned Lesson Learned – A Cautionary Tale for Online Shoppers

As a loyal online shopper, I recently encountered a disappointing experience with booksamillion.com that I wish I had known about beforehand. Despite placing an order for a special figurine for my grandson on 12-4-23, intended as a Christmas gift, I found myself in the dark regarding its status. My numerous inquiries for updates resulted in only one response, promising to notify me once the item shipped. Imagine my dismay as 12-31-23 arrived with no further updates or the package in sight. Suffice to say, the lack of communication and transparency has left me disillusioned. Unfortunately, I must emphasize that I will not consider future purchases from BAM, given their abysmal (or lack of) customer service. I find it disheartening to be left with no item, no clarity on the situation, and uncertainty about whether I will ever receive my order. My earnest advice to fellow consumers: exercise caution when considering booksamillion.com for your purchases.

Exceptional Books, but Patience Required for Shipping

I recently made a purchase from booksamillion.com, taking advantage of their enticing buy two get one sale. The first book in my order arrived promptly and left me thoroughly impressed. However, the remaining two books tested my patience. After two to three weeks of minimal updates, I reached out to inquire about the status. To my dismay, I received a response stating uncertainty about the delivery timeline or the potential need for a refund. Subsequently, the second book's shipping status remained elusive as the tracking ID proved untrackable for over a week. As for the third book, I received an update after a month indicating that it had just been ordered from the distributor, with further information pending. While the pricing certainly remains attractive, the shipping process requires a substantial dose of patience with minimal updates.

Exceptional Variety of Books with Slightly Delayed Shipping Experience

My Booksamillion.com Experience: Delightful Finds and a Slight Shipping Hitch I recently stumbled upon booksamillion.com and was immediately drawn in by their enticing buy two get one sale. Eager to expand my collection, I promptly ordered three books on November 26. The arrival of the first book was swift, leaving me thoroughly impressed. However, the remaining two books seemed to embark on a journey of their own, with little to no updates for almost 2-3 weeks. Concerned about the status of my order, I decided to reach out to the customer service team. After a brief waiting period, I received a response stating uncertainty regarding the timeframe for my order's arrival, leaving me a tad unsettled. Amidst the uncertainties, the second book commenced its shipping journey, but alas, the tracking ID provided failed to yield any status updates, leaving me slightly puzzled. As days went by, my patience was rewarded with an update on the third book, a month after placing the order. The distributor had finally been contacted, and as they awaited more information, I remained hopeful for its arrival. Despite the minor hiccup in the shipping process, the competitive pricing and diverse book collection at Booksamillion.com continue to captivate me. While the shipping experience may require a bit of patience, the allure of their offerings makes it worth the wait.

Unforgettable Experience with Books-A-Million: A Cautionary Tale

As a dedicated book lover, I embarked on a mission to find the perfect Christmas gift for my daughter. After stumbling upon booksamillion.com, I was thrilled to discover an autographed Lynn Painter book, which I knew would make her day. Anticipation filled the air as I eagerly awaited the arrival of this special gift, but alas, my excitement quickly turned to disappointment. After two weeks of anxious waiting, I received a brief and disheartening message informing me that the item was no longer available and had been cancelled. It felt like a sucker punch to the gut. The lack of communication and the letdown of unfulfilled promises left me deeply disillusioned. Regrettably, this experience has led me to the conclusion that I will not be returning to shop at Books-A-Million in the future. My sincere advice to fellow book enthusiasts is to proceed with caution when considering purchases from this source. While the allure of their offerings may be tempting, the risk of disappointment looms large.

Unforgettable Moments: A Treasured Gift Lost

Reflecting on my recent experience with booksamillion.com fills me with a mix of disappointment and frustration. I had eagerly ordered an autographed Lynn Painter book for my daughter's Christmas present, envisioning her joy at receiving such a unique and personal gift. However, my excitement turned to dismay when I received a brief message informing me that the item was no longer available and had been cancelled. The two weeks of anticipation leading up to that message only amplified the letdown. The delayed communication left me feeling neglected and undervalued as a customer. It's disheartening when a purchase intended to create a special moment is unexpectedly derailed. Sadly, this experience has left me with a sense of skepticism towards shopping with booksamillion.com in the future. The uncertainty and risk associated with their service is too great to overlook. While I understand that unforeseen circumstances can arise in any business, the lack of timely updates and a resolution plan added to my disappointment. For those considering shopping with booksamillion.com, I urge you to weigh the potential risks carefully. While my journey with them took an unexpected turn, I hope that others have more positive experiences. In the end, it's essential to make informed decisions and be prepared for all outcomes when shopping online. Despite this setback, I remain hopeful that future engagements with online retailers will be more fulfilling and seamless. Every customer deserves to feel valued and respected, especially when seeking to create cherished moments through their purchases. Let this be a lesson in both resilience and the importance of transparent and timely communication in the realm of online shopping.

Do not shop books-a-million: Still haven’t received package after 4 months

I was searching for a rare book for months and finally found it on booksamillion.com. I was ecstatic and promptly placed my order, opting for next-day shipping to receive my long-awaited literary treasure as soon as possible. However, the delivery didn't arrive as expected, and I was surprised to learn that the delay was due to an alleged address issue. After confirming my address multiple times and finding it to be accurate, I reached out to their customer service team. To my disappointment, their response was not what I had hoped for. I felt frustrated and disheartened by their lack of empathy and willingness to assist me. As weeks went by, I received the devastating news that my package had been returned to sender. Despite my efforts to resolve the issue, I found myself at a loss, with neither my book nor a refund in sight. It has now been almost four months since my initial order, and I am still waiting for a resolution from booksamillion.com. This experience has left me deeply disappointed, and I urge others to exercise caution when considering shopping with them. It's disheartening to encounter such poor customer service and lack of accountability. I hope that others can learn from my experience and avoid the frustration that I have endured.

Unbox Joy with Books-A-Million: A Shopper’s Paradise of Escapism and Wonder

Diving into the world of reading, I embarked on a quest to seek knowledge and adventure by ordering a textbook from booksamillion.com in early August. Excitement filled my veins as I eagerly awaited the arrival of my literary treasure, but alas, the package never reached me, despite opting for next-day shipping. As I pondered this puzzling delay, reaching out to their customer service revealed an alleged address issue, a claim I found to be inaccurate upon thorough verification. Desperate for resolution, I pleaded with them to rectify the situation, only to be met with unsympathetic responses urging me to amend a correct address that was, in fact, already correct. Weeks turned into months, and the inevitable news arrived – my package was returned to sender. Disheartened by this turn of events, I found myself in a frustrating dilemma as Books-A-Million not only denied me a refund but also insisted on a futile address correction. As days stretched into an endless wait, now spanning nearly four months, the anticipation for my cherished book turned into disappointment and frustration. The promised joy of unwrapping a new world of knowledge remained elusive, buried beneath layers of unresolved customer service issues. In the realm of online shopping, where convenience and reliability are paramount, Books-A-Million fell short, leaving a bitter aftertaste of unfulfilled promises and unmet expectations. In the realm of online bookstores, it's essential to choose a destination that not only offers a vast selection of literary wonders but also wraps them in a cloak of seamless service and customer care. As I navigate my reading journey, I seek a partner who shares my passion for the written word and respects the bond between a reader and their coveted books. Let your literary dreams take flight with a bookseller who values your patronage, ensuring that every chapter begins with anticipation and ends with satisfaction. Unbox joy with Books-A-Million – your gateway to a realm of escapism and wonder, where each purchase is a promise fulfilled, and every page turned is a journey embraced.

An Unfortunate Experience: My Honest Review of Booksamillion.com

I had high hopes when I purchased the Akira Box set from Booksamillion.com, but unfortunately, my experience was far from satisfactory. Despite the relief of finding the item in stock and shipped, my excitement turned to disappointment upon its arrival. Not only was the box unsealed, lacking clear wrap, but it was also missing a book. When I reached out to customer service, I was met with a request for "pictures of proof" to facilitate a return. Frustratingly, I found myself wondering how I could possibly provide evidence of a missing item. The entire ordeal has become a massive inconvenience, made worse by the fact that other retailers like Target and Amazon now offer the same box set for a lower price of $127. What's more, the setback has tarnished the gift-giving experience, as I now fear that the issue will not be resolved in time for the recipient's birthday. It's disheartening to have paid more for an imperfect product, only to be left with a headache and uncertainty.