Users Voice for Booksamillion
11% users rated Poor
3% users rated Average
2% users rated Very Good
6% users rated Excellent
Rate Booksamillion Coupons Store
| Oct 2022 | 5 | 4.3 | 4.4 | 3.6 | 3.9 | 4.7 |
|---|---|---|---|---|---|---|
| Nov 2022 | 1.2 | 2.4 | 2.7 | 4.4 | 4.1 | 3.8 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 1.7 | 4.6 | 4.1 | 3 | 4.2 |
| Mar 2023 | 1 | 5 | 5 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Booksamillion Review by Vrushali Rakhunde
Introduction
Books-A-Million is a leading online retailer that offers a wide selection of books, magazines, toys, and gifts at competitive prices. With over 260 stores across the United States, Books-A-Million is a one-stop-shop for all your reading needs.Pros and Cons
Pros:- Large selection of books in various genres
- Competitive prices
- In-store pickup option available
- Dedicated section for signed copies and first editions
- Limited selection of non-book items
- Website design feels outdated
- Shipping can take longer than expected
- Limited international shipping options
User Experience
The Books-A-Million website is easy to navigate, with a search bar at the top and various categories available for browsing. The site also includes helpful filters, such as genre and format, to narrow down search results. Overall, the user experience is intuitive and straightforward.Pricing and Value for Money
Books-A-Million offers competitive pricing on their products. They also offer special deals and discounts, such as buy-one-get-one sales and promotions available exclusively online. The value for money is high, given the extensive selection of books and the competitive pricing.Alternatives
Some alternative online retailers to Books-A-Million include Amazon, Barnes & Noble, and Powell's Books. However, Books-A-Million stands out for its vast selection of signed copies and first editions.Customer Service
Books-A-Million offers excellent customer service, with readily available assistance via phone, email, or live chat. The staff members are knowledgeable and helpful, providing prompt answers to any queries.Product Quality and Selection
Books-A-Million offers high-quality products, with a vast selection of books in various genres. Additionally, they offer signed copies and first editions for collectors and enthusiasts. However, the selection of non-book items is relatively limited.Website Usability
The Books-A-Million website is user-friendly, with intuitive navigation and helpful filters to narrow down searches. However, the website design feels outdated and could benefit from a modern update.Returns and Exchanges
Books-A-Million offers a 30-day return policy for new and unused items. Returns must include original packaging and any included accessories. Returns can be made in-store or by mail, with a refund issued back to the original payment method.Promotions and Discounts
Books-A-Million offers various promotions and discounts, including buy-one-get-one sales and exclusive online deals. They also offer a rewards program, where users can earn points for purchases and receive exclusive discounts and promotions.Reputation
Books-A-Million is a reputable retailer with over 260 physical stores across the United States. They have a strong online presence and many positive customer reviews, highlighting their excellent selection of books and competitive pricing.Payment Options
Books-A-Million accepts various payment options, including credit cards, PayPal, and gift cards. They also offer financing options through the Books-A-Million credit card.Loyalty Programs
Books-A-Million offers a rewards program, where users can earn points for purchases and receive exclusive discounts and promotions. This loyalty program is an excellent way for frequent customers to save money on their purchases.Customer Reviews
Books-A-Million has many positive customer reviews, highlighting their vast selection of books and excellent customer service.Community Involvement
Books-A-Million is committed to giving back to the community, with various initiatives such as book drives and fundraising efforts for local charities.Shipping and Costs
Books-A-Million offers various shipping options, including standard, expedited, and in-store pickup. However, shipping costs can be relatively high for international orders, and delivery times can be longer than expected. Overall, Books-A-Million offers competitive pricing and excellent value for money.Booksamillion Recent User Reviews
Duration
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Reviewer Name: Giles Buxton
Review Submission Date: 2023-01-17
Review Title: Can't refund after three months
Review Submission Date: 2023-01-17
Review Title: Can't refund after three months
Review Description: I ordered a book that was out of stock three months prior and was fine with waiting as I couldn't find it anywhere else. Then I check the site a couple months later and notice the book went back in stock. I checked my order but it hadn't updated so I decided to cancel the whole order. Apparently the site doesn't allow you to cancel an order that is pending despite the fact it has been for the past 3 months. I am now out of 25 bucks and customer support won't get back to me,
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Reviewer Name: Darkhalf
Review Submission Date: 2023-01-13
Review Title: Ordered a book that says earliest ship…
Review Submission Date: 2023-01-13
Review Title: Ordered a book that says earliest ship…
Review Description: Ordered a book that says earliest ship date is the 27th. Well now my order is cancelled saying unavailable yet the website shows earliest ship date is the 20th so a week earlier than my order. What kind of scam are y'all running?
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Reviewer Name: Joe Light
Review Submission Date: 2022-12-30
Review Title: Poor service, deceptive website
Review Submission Date: 2022-12-30
Review Title: Poor service, deceptive website
Review Description: Took forever for the books to even get shipped, despite the claim of 3-5 day delivery (which wasn't free even)...Terrible customer service, they never really answer a question just quote the company line and link their email to a different website like, you don't even know who you work for? unbelievable.
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Reviewer Name: Kirk66
Review Submission Date: 2022-12-20
Review Title: Nonexistent customer support
Review Submission Date: 2022-12-20
Review Title: Nonexistent customer support
Review Description: Ordered three books. They shipped separately. First two arrived after 2 weeks. Slow, but they arrived. It is four weeks and counting on the third. Ordered 29 Nov for Xmas. When you click on the support links on their website, a blank white screen appears. The only option to contact them was by live chat. There was no live answer. It returned generic support articles and suggested I send a message. Waiting for an answer, but not holding my breath.
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Reviewer Name: Cabell Young
Review Submission Date: 2022-09-11
Review Title: Went into the Coastal Grand Mall BAM…
Review Submission Date: 2022-09-11
Review Title: Went into the Coastal Grand Mall BAM…
Review Description: Went into the Coastal Grand Mall BAM today. Found a book I had been looking for called Foxfire. Was told a price by a staff member stocking at back of store. Price did not match at register. Questioned price and register personnel would not call for price override. Tried to sell me MEMBERSHIP CLUB as well. C Young.
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Reviewer Name: Mel
Review Submission Date: 2022-08-17
Review Title: Spam emails by the hundreds
Review Submission Date: 2022-08-17
Review Title: Spam emails by the hundreds
Review Description: Immediately after purchasing a book, my email inbox was flooded with spam emails and they just keep coming; they must've sold my email to hundreds of spam companies. Thanks a lot.
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Reviewer Name: Nicole
Review Submission Date: 2022-06-27
Review Title: There deals they advertise are very…
Review Submission Date: 2022-06-27
Review Title: There deals they advertise are very…
Review Description: There deals they advertise are very misleading. They had a company wide buy 2 get the 3rd free mix n match deal instore or online. This was true for there store locations but for online they made it so it is only certain titles they will allow the deal even though you could get the exact same books in store and get the deal. No where do they have it advertise either that it is select titles. This was very disappointing and lost out on a big deal since the closest store to me is over 3 hours away
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Reviewer Name: M P
Review Submission Date: 2022-06-27
Review Title: Bradenton, FL
Review Submission Date: 2022-06-27
Review Title: Bradenton, FL
Review Description: Been to their store in Bradenton, FL. Helpful staff, good variety of books and magazines.
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Reviewer Name: Marie Bauer
Review Submission Date: 2022-06-16
Review Title: Absolute worst customer service in the…
Review Submission Date: 2022-06-16
Review Title: Absolute worst customer service in the…
Review Description: Absolute worst customer service in the industry. My first order, the book literally fell out of the package in transit. The second order they canceled without contacting me, it's like they don't even want to sell books. This company is in the business of frustration and annoyance, you'll never actually see a book from them.
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Reviewer Name: Kevin
Review Submission Date: 2022-05-29
Review Title: The worst is in Jackson Tennessee.Never…
Review Submission Date: 2022-05-29
Review Title: The worst is in Jackson Tennessee.Never…
Review Description: The worst is in Jackson Tennessee.Never walk through the doors again.
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