Users Voice for Bookvip

33% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
65% users rated Excellent
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Bookvip Overall rating
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User Interface
Quality

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Review article published on: 12 Aug 2019

Last updated by on 06 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Oct 2022 5 4.3 1 3.7 4.6 4.2
Nov 2022 4.6 2.4 1 5 4.2 2.8
Dec 2022 5 5 5 5 5 5
Jan 2023 3 1.7 1 2.7 3.6 3.4
Mar 2023 1 5 5 3 5 5
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Detailed Bookvip Review by

Introduction

BookVIP is an online travel booking service that offers affordable vacation deals to top-quality resorts and hotels around the world. They claim to be the largest provider of promotional vacation packages and have over a million satisfied customers. So how does BookVIP live up to its promises? Let's find out in this comprehensive review.

Pros and Cons

Pros:
  • Low prices and great deals
  • Huge selection of resorts and hotels
  • User-friendly and easy-to-use platform
  • 24/7 customer support
Cons:
  • Some packages are not fully all-inclusive
  • Availability of packages can be limited

User Experience

The user interface on BookVIP is intuitive, and users can easily search for deals and filter the results by location, price, and resort rating. The website loads quickly, and the details of the vacation package, including hotel amenities, are easy to find. Booking a package is also seamless, and the site provides a secure payment gateway for transactions.

Pricing and Value for Money

BookVIP offers some of the lowest prices for vacation packages and has a robust price-beat guarantee. Additionally, they offer a Book Now, Pay Later option that allows customers to book their vacation package with a small deposit and make full payment closer to the travel date. Overall, customers can expect to get excellent value for their money when booking with BookVIP.

Alternatives

Some of the major competitors of BookVIP include Expedia, Travelocity, and Orbitz. However, BookVIP stands out with its focus on vacation packages and all-inclusive offerings at competitive prices.

Customer Service

BookVIP provides 24/7 customer support via phone, email, or live chat. They also have a detailed FAQ section on their site that addresses most customer queries. There have been some complaints about the quality of customer service, but overall, most customers have had positive experiences when dealing with BookVIP.

Product Quality and Selection

BookVIP offers a vast selection of vacation packages to over 50 destinations worldwide. They partner with various top-quality resorts and hotels, and the packages include all-inclusive options or meals and drinks. The product quality of the hotels and resorts they partner with is generally good, and customers have given positive feedback about their stay.

Website Usability

The BookVIP website design is clean and user-friendly, and it is easy to navigate. The search and filter options are intuitive, and the site provides detailed information about each vacation package. The site is also responsive and mobile-friendly, making it easy to access on the go.

Returns and Exchanges

There is no mention of a return or exchange policy on the BookVIP website. However, they do have a cancellation policy that allows customers to cancel their vacation package for a fee.

Promotions and Discounts

BookVIP offers many promotions and discounts throughout the year, and customers can save up to 83% on their vacation packages. Additionally, they have a price match guarantee that promises to beat the price of any competitor.

Reputation

BookVIP has a good reputation online, with mostly positive customer reviews. They have been in business for over ten years and have served over a million customers, which speaks to their legitimacy and reliability. However, there have been some negative comments about customer service and the availability of packages.

Payment Options

The BookVIP website accepts major credit and debit cards, including Visa, Mastercard, and American Express. They also accept PayPal as a payment option.

Loyalty Programs

BookVIP does not have a loyalty program for customers, but they do offer rewards and cashback to customers who refer their friends and family to the site.

Customer Reviews

Customers have generally been satisfied with their experiences on BookVIP, with most citing the unbeatable prices and good quality of the hotels and resorts they book. However, there have also been some negative comments about customer service and limited availability of packages.

Community Involvement

There is no mention of community involvement on the BookVIP website. However, they are a member of the American Society of Travel Advisors (ASTA), which is the world's largest association of travel professionals.

Shipping and Costs

As BookVIP is an online travel booking platform, there is no shipping involved. The cost of vacation packages includes all taxes and fees, and customers can choose to pay in installments or in full at the time of booking.

Conclusion

Overall, BookVIP is a good choice for customers looking for affordable vacation packages to top-quality resorts and hotels. They offer unbeatable prices, a broad selection of packages, and have a user-friendly platform. While there have been some complaints about customer service and package availability, most customers have had positive experiences with the site.

Bookvip Recent User Reviews

User Rating

5 stars

37

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Reviewer Name: Lothar Ruehling

Review Submission Date: 2022-12-30

Review Title: This place is a scam
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Review Description: This place is a scam, you have been warned.

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Reviewer Name: Marguerite Muller

Review Submission Date: 2022-12-22

Review Title: I booked a supposedly a trip to…No Go Westgate
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Review Description: I booked a supposedly a trip to Westgate Cocoa Beach Resort. Was told it was good for 18 months. I have been trying since October & despite having e-mails confirming payments & valid dates (until 1/23/23)($200.00) no one could help me- Have been trying again -only to be told "we don't book Westgate Resort any more"!! Just today I was told to call a number that would book the resort-the person said they don't book the resort. Will never book again.

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Reviewer Name: Maria Rita

Review Submission Date: 2022-12-08

Review Title: Bought a vacation package for Cancun…
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Review Description: Bought a vacation package for Cancun Mexico. In May 2022 they said I have 18 months to use it, I called, and isked if I can switch to a vacation in the US, they transferred me to Monster reservations, they gave me a package to go to taihi village Nevada, I paid another $261.45, the next day they emailed me the confirmation #, and dates, when I called the resort in Nevada it doesn't exist, it's fake. ..they're lairs they're thiefs. I have the proof of what I paid.

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Reviewer Name: Anna Bush

Review Submission Date: 2022-11-28

Review Title: Unable to accommodate dates, STILL waiting on refund owed 17 days now.....
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Review Description: I attempted to book a vacation almost 6 months in advance and was told they could not accommodate any of my date requests after already paying for it. I requested the refund within my rights of $1,515 on 11/11/22 and still nothing as of 11/28/22. I've called multiple times and continue to be told someone will call me back with no contact over and over.

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Reviewer Name: Val Stanger

Review Submission Date: 2022-02-03

Review Title: BookVip-Villa Del Palmar
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Review Description: We booked a vacation at Villa Del Palmar in Cancun through BookVIP. La Casona Steak House was Excellent and Davino Italian restaurant was also delicious! The hotel is in a good location near Isla Mujeres and has several nice pools. We toured the new Garza Blanca hotel which was gorgeous, and we are anxious to return there for a vacation!

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Reviewer Name: Val Stanger

Review Submission Date: 2022-02-03

Review Title: BookVip-Villa Del Palmar
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Review Description: We booked a vacation at Villa Del Palmar in Cancun through BookVIP. La Casona Steak House was Excellent and Davino Italian restaurant was also delicious! The hotel is in a good location near Isla Mujeres and has several nice pools. We toured the new Garza Blanca hotel which was gorgeous, and we are anxious to return there for a vacation!

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Reviewer Name: Ekaterina

Review Submission Date: 2022-01-26

Review Title: They scam people by creating and bankrupting sub companies! Take money and refuse to refund!
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Review Description: I paid bookvip $366.10 (literally) on my credit card for vacation with UNsold. Unsold Vacations was their company and they bankrupt so they can keep the money. Now they refer to the bankrupt company and refuse to process the refund for they money they took!!!Total scam!!!

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Reviewer Name: Jannis

Review Submission Date: 2021-12-01

Review Title: Fraud company with a shell.
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Review Description: Fraud company with a shell.I am utterly disgusted that bookvip and unsold share the same owners. the latter has gone 'bankruptcy' and has me suffer a huge loss. The statement on my charge is also bookvip and yet when I tried to contact them, bookvip denied their association with unsold.com.Anyway I've submitted dispute to my bank and visa.

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Reviewer Name: Jannis

Review Submission Date: 2021-12-01

Review Title: Fraud company with a shell.
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Review Description: Fraud company with a shell.I am utterly disgusted that bookvip and unsold share the same owners. the latter has gone 'bankruptcy' and has me suffer a huge loss. The statement on my charge is also bookvip and yet when I tried to contact them, bookvip denied their association with unsold.com.Anyway I've submitted dispute to my bank and visa.

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Reviewer Name: Nat Olivier

Review Submission Date: 2021-11-25

Review Title: Buyer Beware
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Review Description: Buyer BewareI am being fobbed off by staff when I am asking about the status or even for a refund due to my vouchers not being honored by said properties. I say again Buyer beware.I am giving James Colligan an opportunity to do the right thing.