User Review Scores: Pie Chart Analysis

6% users rated Terrible
15% users rated Poor
24% users rated Average
31% users rated Very Good
25% users rated Excellent
User Reviews

Introduction is one of the leading bookstores in Russia, offering a wide range of books in different genres, including fiction, non-fiction, and academic books. Launched in 1994, the website has become popular among book lovers due to its vast collection, competitive pricing, and excellent customer service.

Pros and Cons

One of the notable pros of is its extensive collection of books, which includes both Russian and foreign titles. The prices are also competitive, making it a great value for money option. However, the website can be difficult to navigate, and some users have reported slow loading times. Additionally, the customer service could be more responsive.

User Experience

The user experience on can be mixed. While the website offers a vast selection of books, the navigation can be clunky, making it hard to find the desired book. However, the website is clean and well-organized, making it easy to browse different categories and genres.

Pricing and Value for Money offers competitive pricing on its books, making it a great value for money option for book lovers. Additionally, the website offers various discounts and promotions throughout the year, further enhancing the value proposition.


While is a popular option for buying books in Russia, there are various alternative options available. Some of the notable alternatives include,, and

Customer Service

The customer service on is generally satisfactory; however, some users have reported slow response times and a lack of resolution to their issues.

Product Quality and Selection

The quality of the books on is generally good, with the website offering a vast selection of titles in different genres.

Website Usability

While the website is well-organized, the navigation can be a bit challenging, especially for new users.

Returns and Exchanges has a clear returns policy, allowing users to return or exchange books within 14 days of purchase.

Promotions and Discounts offers various promotions and discounts throughout the year, including holiday sales, clearance sales, and loyalty programs.

Reputation has built a solid reputation among book lovers in Russia, with many users praising the website for its wide selection, competitive pricing, and good customer service.

Payment Options offers various payment options, including credit cards, PayPal, and bank transfers.

Loyalty Programs offers a loyalty program, allowing users to earn points with every purchase that can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on are generally positive, with many users praising the website for its selection, pricing, and customer service.

Community Involvement is involved in various community initiatives, including book donation drives and literary festivals.

Shipping and Costs offers free shipping on orders over 1,500 rubles within Russia. International shipping costs depend on the destination and the weight of the package.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...