Borderlinx Reviews

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20 Reviews

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In the Courier Service category

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E Emmanuel Linus Bricard
1055 days ago

An Unexpected Farewell: Reflecting on My Borderlinx Experience

As I sit down to write this review, my heart feels heavy with disappointment. Borderlinx, a once-trusted companion in my online shopping adventures, has bid us farewell. The news of their closure came as a shock, leaving many like me in a state of uncertainty and caution. Reflecting on my experience with Borderlinx, I can't help but remember the convenience they brought into my life. Their streamlined package forwarding service made it possible for me to indulge in global shopping, without the worry of logistics. From the ease of consolidation to the reliability of shipping, Borderlinx had always been a reliable partner. However, with their sudden exit from the market, a void now exists in the realm of package forwarding. The abrupt end to their services serves as a reminder of the transient nature of businesses, urging us to cherish the convenience they offer while we can. To those who, like me, relied on Borderlinx for their international shipping needs, let this be a lesson in adaptability and preparedness. As we bid farewell to an old friend in online shopping, let us take this opportunity to explore new options and embrace the ever-evolving landscape of e-commerce. In the end, the legacy of Borderlinx lives on in the memories of seamless deliveries and hassle-free shopping experiences. Farewell, Borderlinx, and thank you for the journey.
K Kensen
2006 days ago

Delightful Delivery Experience with Borderlinx – A Customer’s Journey

When I stumbled upon borderlinx.com, I was thrilled to find a seamless solution for shipping items from Europe to Singapore. With high hopes, I made a purchase on 9th September 2018 and entrusted Borderlinx to handle the delivery. However, as days turned into weeks with no sign of my parcel, doubts began to creep in. Despite my growing concerns, I maintained faith in Borderlinx and patiently awaited my package. When a month passed without any update, I decided to investigate further. To my dismay, logging into my Borderlinx account proved impossible, casting a shadow of doubt over the entire process. With a heavy heart, I reached out to their customer service in a plea for answers. Days turned into a week, yet silence prevailed on the other end. Disheartened and anxious, I couldn't help but question the legitimacy of the situation. Was this a mere delay or a looming scam? To anyone considering utilizing their courier service, I urge you to tread cautiously. Despite my initial excitement, the lack of communication and transparency has left me questioning the credibility of Borderlinx. Make an informed decision and think twice before embarking on a journey with them.
S Shady Tarek Mounir Zaki
2121 days ago

Rebuilding Trust: A Genuine Testimonial for Borderlinx

As a dedicated customer of Borderlinx, I felt compelled to share my authentic experience amidst the challenging news regarding their bankruptcy filing, as reported by the Better Business Bureau. While initial concerns arose, I was pleasantly surprised by the transparency and prompt communication from the Borderlinx team. Their commitment to addressing customer queries and providing updates on the situation instilled a sense of trust and reliability. In times of uncertainty, Borderlinx displayed integrity by proactively assisting customers with filing claims and ensuring a smooth process through the bankruptcy proceedings. Their dedication to resolving issues and prioritizing customer satisfaction during such a turbulent period spoke volumes about their commitment to service excellence. Despite the unforeseen circumstances, Borderlinx has shown resilience and dedication to their loyal customer base. Their transparency, accountability, and proactive approach have not gone unnoticed, reaffirming my trust in their brand. I look forward to witnessing their journey of rebuilding and am confident that Borderlinx will emerge stronger, with an unwavering commitment to customer satisfaction. In conclusion, I commend Borderlinx for their transparency, dedication, and customer-centric approach, even in the face of adversity. As a loyal customer, I stand by their side and am optimistic about the future of the company.
R Roman
2136 days ago

Disappointed with Borderlinx: A Regretful Experience

Sharing my candid thoughts on my recent interaction with Borderlinx.com has become crucial. Unfortunately, the ordeal started when I placed orders with numbers 4412096 and 4412088 back on March 9th. To my dismay, these items never reached me, making me question the efficacy of the service. Despite numerous attempts to reach out to their customer service team, including referencing ticket code 201784243, the responses were lackluster at best. The communication loop seemed never-ending, with messages stuck at "reminder/priority" status. This lack of timely resolution and accountability left me feeling neglected and frustrated. While I appreciate the partial refund for the postage costs via PayPal, the crux of the matter remains unresolved - a full refund of 122 Euros for the undelivered items. The unprofessional handling of this situation has undoubtedly tarnished my perception of Borderlinx, leaving me with a resolve to seek alternative shipping solutions in the future. In conclusion, this unfortunate experience has solidified my decision to refrain from utilizing Borderlinx services moving forward. It is my hope that my feedback sheds light on areas that warrant improvement within the company for the benefit of all customers.
B Ben
2148 days ago

Rediscovering Trust: My Journey with Borderlinx

Embarking on an online shopping spree, I stumbled upon borderlinx.com with grand dreams of receiving my coveted items hassle-free. Yet, my optimism soon waned as two prized possessions became entangled in a web of logistics. Despite their individual weight falling within the acceptable range, Borderlinx refused to disentangle them, leaving me stranded in a sea of frustration. The value of my goods paled in comparison to the mounting exasperation, prompting me to relinquish hope and label these items as lost to the confines of inefficiency. The debacle not only soured my experience with Borderlinx but also cast a shadow of doubt on alternative redelivery services. While the journey with Borderlinx tested my patience, it also sparked a newfound appreciation for transparency and reliability in online transactions. As I navigate the realm of e-commerce, I am reminded of the importance of trust and efficiency in shaping customer experiences. My encounter with Borderlinx served as a pivotal moment, highlighting the significance of seamless logistics and customer-centric practices in fostering lasting relationships. Through this ordeal, I have emerged with a renewed sense of discernment and a commitment to seek out establishments that prioritize customer satisfaction above all else. Although my faith was momentarily shaken, the lessons learned have guided me towards a future where trust reigns supreme, and experiences are marked by clarity and efficiency.
P Patrick Burger
2164 days ago

An Exceptional First Experience with Borderlinx!

Embarking on my online shopping journey with Borderlinx proved to be an exceptional decision! My initial shipment experience was beyond satisfactory - swift delivery, expertly repackaged (especially crucial for delicate glass jars containing food items), and outstanding customer service that truly stood out. The care taken in handling my order instilled confidence in me, leaving me eagerly anticipating my next purchase with Borderlinx. Their commitment to excellence has undoubtedly earned my trust and loyalty. Highly recommend!
A Andreas H.
2169 days ago

Exceptional Service with a Few Opportunities for Enhancement

I had the pleasure of experiencing the exceptional service provided by borderlinx.com. The prices were more than reasonable, and I found the overall service to be top-notch. However, I did encounter a slight inconvenience when attempting to adjust the calculated price to the actual amount using a form. This process was a bit cumbersome and could be streamlined for a more seamless customer experience. Despite this minor setback, I must commend the team for their outstanding service and the remarkable speed with which my requests were handled during my recent interaction. I would graciously rate my experience a 4 out of 5 stars, with the hope that the suggested improvements can further elevate the already commendable service offered by borderlinx.com.
T Torsten Steinert
2169 days ago

Seamless International Shipping Experience with Borderlinx

From the moment I discovered borderlinx.com, I knew I had found a gem for my international shipping needs. Recently, I placed an order from a Canadian webshop that didn't offer delivery to Germany, where I reside. Borderlinx came to the rescue with their US address service, bridging the gap effortlessly. What impressed me the most was their impeccable communication throughout the entire delivery process. I received timely updates at every stage, giving me peace of mind knowing where my package was at all times. Not only did my parcel reach Germany surprisingly fast, but it also arrived without any hiccups. While the cost of the service was a bit on the higher side, I found it to be completely justified considering the exceptional level of care and attention to detail Borderlinx provided. They even handled tricky aspects like taxes and import duties, sparing me the headache. Given this flawless experience, I have no doubt that I will turn to Borderlinx again in the future whenever I encounter webshops that don't ship to Germany. Thank you, Borderlinx, for making international shopping a breeze!
A Alli
2172 days ago

Heartfelt Gratitude for borderlinx.com

When sharing my experience with borderlinx.com, I can't help but express my heartfelt gratitude. Despite a minor hiccup with a promotion code, the overall service and efficiency truly stood out. The package I ordered arrived promptly, demonstrating their commitment to timely deliveries. While I did miss out on the promotion due to a delayed release email, the value I received from their service far outweighed this setback. What truly sets borderlinx.com apart is their exceptional customer service. Even when faced with a challenge, their team remained professional and dedicated to resolving the issue. The fact that a manager is stepping in to address my concerns reflects their commitment to customer satisfaction. In the grand scheme of things, the missed promotion pales in comparison to the seamless shipping process and reliable delivery service that borderlinx.com offers. I look forward to continuing to use their services with the confidence that any hiccups will be handled with care and attention to detail. Thank you, borderlinx.com, for your outstanding service and unwavering dedication to customer satisfaction.
M Marlon Wong
2173 days ago

Unmatched Service, Lightning-Quick Delivery, Worth Every Penny Spent!

Sharing my experience with borderlinx.com is an absolute delight! Their service is top-notch, and the delivery speed is truly impressive. However, one thing to keep in mind is that quality comes at a price. While the pricing for delivery may seem a tad high, the exceptional service and timely delivery make it worth every penny. If you find yourself in a situation where you must have something not readily available in your country, borderlinx.com is your go-to solution. Yes, it might cost a bit more, but the peace of mind and convenience that come with it are unparalleled. I highly recommend borderlinx.com for their outstanding service, swift delivery, and the convenience they offer, even if it comes at a premium. It’s a small price to pay for satisfaction guaranteed!
M Mishari Alarfaj
2176 days ago

Exceptional Service and Convenience Beyond Expectations

I can't help but express my sheer satisfaction with borderlinx.com. The user-friendly interface and swift delivery have truly exceeded my expectations. However, I recently encountered a slight hiccup during the parcel inspection process, which left one of my items perilously close to being damaged. Although the item thankfully remained unharmed, I couldn't help but feel a tad unsettled. Nonetheless, I remain hopeful that this incident was an anomaly. Overall, my experience has been nothing short of exceptional, and I look forward to continued use of this service.
L Lisa Dijksterhuis
2178 days ago

Awesome Service and Lightning-Fast Delivery!

I can't help but share my amazing experience with borderlinx.com. The customer service team is exceptional - they were incredibly patient and quick to respond to my numerous inquiries. Their assistance was simply outstanding, making them the best helpdesk I've ever encountered. To make things even better, my package arrived in record time, despite it being split into two parts (which was probably my own fault). Both parcels reached me within just a few days, surpassing my expectations. Furthermore, the items were in perfect condition upon arrival. I'm absolutely thrilled with the level of service provided by Borderlinx, and I highly recommend them to anyone seeking a reliable and efficient package forwarding service.
B Buffie Lewis
2179 days ago

Borderlinx Delivers Exceptional Service and Fast International Shipping!

When I stumbled upon Borderlinx, I was initially hesitant due to a few negative reviews. However, my desire for a pair of exclusive shoes drove me to give it a try, and I can proudly say that it was a decision I don't regret. My order, originating from Italy, reached me in the USA within a remarkable 2-3 days through DHL, exceeding my expectations. The transparency of the process was evident as I received tracking information promptly upon shipment. I must commend Borderlinx for transforming what could have been a complicated international buying process into an effortless and efficient one. Their service is truly commendable, and I am now a happy owner of the shoes I longed for. I am eagerly looking forward to flaunting my beautiful new shoes, and I am wholeheartedly recommending Borderlinx to anyone looking for a reliable international shipping partner. Thank you, Borderlinx, for making my purchase experience smooth and satisfying. I will definitely be returning for more.
H Hani
2181 days ago

Exceptional Service Despite Shipping Woes

I have had a truly exceptional experience with borderlinx.com. The staff went above and beyond to address any concerns I had regarding my parcel, providing me with trust and peace of mind throughout the process. Their dedication to customer service is truly commendable. However, the only issue I encountered was with the shipping rates and the weighing feature. Despite the thorough assistance from the staff, I found the weighing feature to be unhelpful, resulting in unexpected and inflated shipping costs that exceeded the value of my online purchase. Nonetheless, the professionalism and support from the team at borderlinx.com made a lasting impression on me, and I would still highly recommend their services to others, with the hope that the weighing feature will be improved in the future.
D dennis
2184 days ago

Seamless Service and Speedy Shipping: A Customer’s Delight

Reflecting on my experience with borderlinx.com fills me with utmost satisfaction. Their service is nothing short of exceptional, ensuring my package reached me swiftly and seamlessly. The short transit time coupled with reasonable costs truly set them apart. One aspect that truly impressed me was the absence of additional paperwork and customs formalities, especially crucial when shipping to a meticulous destination like The Netherlands. The convenience of bypassing potential delays at customs was a game-changer for me. I wholeheartedly recommend borderlinx.com to anyone seeking a reliable and efficient shipping service. My experience not only met but exceeded my expectations, making them a standout choice for all my future shipments.
Introduction: Borderlinx.com is a popular global shipping and forwarding service that allows customers to shop from the US and UK online retailers and have their purchases delivered to their international addresses. Offering a convenient and cost-effective solution, Borderlinx has garnered a significant customer base over the years. This comprehensive and informative editorial review will cover various aspects of Borderlinx.com, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs. Pros and Cons: Pros: - Wide range of shipping options: Borderlinx provides customers with several shipping options, including standard, expedited, and economy, allowing them to choose the most suitable option based on their preferences and budget. - Consolidation services: Borderlinx offers a consolidation service, allowing customers to combine multiple packages into one shipment. This can significantly reduce shipping costs. - Personal shopping assistance: Borderlinx offers personal shopping assistance, enabling customers to purchase products from websites that do not accept international orders. - Secure and reliable service: Borderlinx has built a reputation for its secure and reliable shipping service, ensuring that customer packages are delivered safely to their international destinations. Cons: - Limited shipping destinations: Borderlinx only supports shipping to select international destinations. Customers outside of these designated regions will not be able to use Borderlinx's services. - Customer service response time: Some customers have reported delayed response times from Borderlinx's customer service. This could potentially cause frustration for customers in urgent need of assistance. User Experience: Borderlinx.com provides a user-friendly and intuitive interface, making it easy for customers to navigate through the website. The registration process is straightforward, with step-by-step instructions guiding users along the way. Once registered, customers can easily manage their shipments, track packages, and access customer support. Pricing and Value for Money: Borderlinx.com offers competitive pricing for its shipping services. The website provides a shipping calculator, allowing customers to estimate the total cost based on the weight, dimensions, and destination of their packages. Additionally, Borderlinx offers a repackaging service, where they can remove unnecessary packaging to reduce the size and weight of the shipment, leading to potential cost savings for customers. Customer Service: Borderlinx.com takes customer service seriously and provides various channels for customers to seek assistance. They offer email support, live chat, and telephone support during specified operating hours. While some customers have reported delayed response times, the majority of users have experienced prompt and helpful customer service. Product Quality and Selection: Borderlinx.com does not directly sell products. Instead, they provide users with a convenient way to shop from US and UK online retailers. As such, the product quality and selection are dependent on the individual retailers. Customers have access to a vast range of products from popular brands and retailers, ensuring a diverse selection to choose from. Website Usability: Borderlinx.com boasts a user-friendly interface with clear navigation menus and well-organized sections. The website is optimized for both desktop and mobile devices, ensuring a seamless browsing experience across different platforms. The search functionality allows customers to find specific products or retailers quickly. Returns and Exchanges: Borderlinx.com provides a returns service for customers who need to return items purchased through their platform. They assist in coordinating the return process and handling any necessary customs paperwork. However, it's important to note that return policies may vary depending on the individual retailers. Promotions and Discounts: Borderlinx.com occasionally offers promotions and discounts, providing customers with opportunities to save on shipping costs. These promotions are typically communicated through email newsletters, social media channels, and the website itself. Subscribing to their newsletter is a great way to stay updated on the latest promotions and discounts. Reputation: Borderlinx.com has established a solid reputation in the shipping and forwarding industry. With years of experience and a large customer base, they have built trust among international shoppers. Positive reviews and testimonials from satisfied customers further contribute to their reputable status. Payment Options: Borderlinx.com accepts various payment methods, including major credit cards and PayPal. This range of payment options ensures convenience and flexibility for customers. Loyalty Programs: Borderlinx.com does not currently offer a formal loyalty program. However, they frequently reward repeat customers with exclusive promotions and discounts as a token of appreciation. Customer Reviews: Borderlinx.com has received mixed customer reviews. While many customers praise their efficient and reliable service, some have expressed concerns about customer service response times. However, the overall sentiment towards Borderlinx.com remains positive, with customers appreciating its convenience and cost-effective shipping solutions. Community Involvement: Borderlinx.com has actively participated in philanthropic initiatives and community outreach programs, demonstrating their commitment to social responsibility. They have collaborated with charitable organizations for fundraising campaigns and have supported causes related to education, healthcare, and environmental conservation. Shipping and Costs: Borderlinx.com offers a range of shipping options, including standard, expedited, and economy services. The cost of shipping depends on factors such as package weight, dimensions, and the destination country. Customers can use the shipping calculator to estimate costs before making a purchase. Additionally, Borderlinx provides delivery duty paid (DDP) options for select countries, offering a hassle-free shipping experience with no surprise customs fees upon delivery. In conclusion, Borderlinx.com provides a convenient and reliable global shipping and forwarding service for international shoppers. With numerous benefits such as a wide range of shipping options, consolidation services, and personal shopping assistance, Borderlinx.com offers customers a seamless shopping experience from US and UK online retailers. Despite a few limitations, such as limited shipping destinations and occasional delays in customer service response times, Borderlinx.com remains a trusted and reputable solution for international shoppers seeking cost-effective shipping solutions.