Bornshoes Reviews

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Refused Legitimate Refund of Shoes Only Tried on Indoors

I recently had a rather disappointing experience with a purchase I made from a well-known shoe brand's website. As someone who values comfort and fashion, I carefully selected a size eight and a size eight and a half of a pair of Born Shoes, as I've learned that the best fit can vary depending on the brand and style. Eagerly, I tried on both pairs at home, hoping to find the perfect match. Unfortunately, neither size seemed to suit my preferences, and I made the decision to return them. Little did I know that this simple task would result in a frustrating ordeal. Despite my sincere efforts to promptly return the shoes, I encountered significant issues when seeking a refund. After numerous attempts to communicate with the customer service team, I was astounded to learn that my request for a refund had been denied. The reason provided was astounding – they alleged that I had worn the shoes outdoors and thus, I was ineligible for a refund. I was taken aback by this accusation. I only tried the shoes indoors, ensuring that they remained in pristine condition. Their refusal to acknowledge this left me feeling disheartened and undervalued as a customer. As a result, the shoes were returned to me, and I was left without the refund I rightfully deserved. Undoubtedly, this experience has left a sour taste in my mouth, and I am compelled to caution others against purchasing from this company. The brand's disregard for my earnest attempt to return the shoes and their refusal to provide a justified refund has led me to lose faith in their integrity as a business. Moving forward, I am determined to persist in seeking the refund owed to me. However, I am more hesitant than ever to consider making any future purchases from their website. It's disheartening to encounter such a lack of accountability and respect towards customers. In conclusion, I vigorously advise against engaging with this company. My unfortunate and unjust experience serves as a cautionary tale for those considering a purchase from their website. The mishandling of my refund request and the unsubstantiated accusation of outdoor wear have instilled a sense of distrust that cannot easily be overlooked. As a conscientious consumer, I hope that my candid account will help others make informed decisions when choosing where to invest in their footwear.

A Revelation in Comfort and Style: Born Shoes Delight!

My experience with bornshoes.com has been nothing short of exceptional! I recently purchased a pair of Born Shoes in sizes eight and eight and a half, as I like to ensure the perfect fit. Upon trying them on indoors, I was immediately struck by their comfort and style. However, upon further reflection, I realized that the style wasn't exactly what I was looking for. I promptly returned the shoes and awaited my refund. To my dismay, the process hit a snag. Despite my assurances that I had only tried the shoes on indoors and never ventured outside with them, the company claimed otherwise and initially declined my refund. Determined to set things right, I reached out multiple times, emphasizing my honest intentions. After some persistence, I was thrilled to receive my rightful refund! Although the road to resolution had its bumps, I must commend Born Shoes for eventually honoring my request. The quality of their products speaks for itself, and I truly appreciate their commitment to customer satisfaction. I look forward to exploring their collection again in the future. Thank you, Born Shoes, for turning a challenging situation into a positive one!