Boutique1 Reviews

Voted Good (4/5)

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40 Reviews

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All fine until you want to return

All fine until you want to return an item - received c 65% of the original order price back as they don’t refund shipping (fair enough) or taxes (not fair enough as they can get a rebate through customs). Lesson learnt but an expensive mistake!

A Lesson Learned: Returns Can Be Costly

When I first experienced the services of boutique1.com, everything seemed flawless. However, it wasn't until I attempted to make a return that things took a disappointing turn. Upon returning an item, I was startled to receive only around 65% of the original order price back. The reason? The company does not refund shipping costs, which seemed reasonable, but what stung was the omission of taxes from the refund. It felt unjust, especially knowing that they could have obtained a rebate for those taxes through customs. This experience turned out to be an expensive lesson learned the hard way. Despite the setback, it brought to light the importance of thoroughly understanding a company's return policy before making a purchase.

Bad website but great delivery.

I have to admit, I was initially frustrated with the Boutique 1 website. It felt like I was going around in circles trying to find the perfect necklace for my friend. After what seemed like an endless search, I almost gave up. It was only when I resorted to a Google search that I stumbled upon the necklace on Boutique 1's website. However, despite the initial hassle, I decided to place my order. This is where the magic happened. Not only did my purchase arrive promptly, but the delivery service exceeded my expectations. The necklace was beautifully packaged, and the quality was just as I had hoped. So, despite the frustrating browsing experience, the delivery service was top-notch. I'm grateful for the timely arrival and the joy it brought to my friend. Thank you for ensuring that the end result was worth the initial struggle.

Struggle to Shop, Blissful Delivery: A Bittersweet Tale

Embarking on a quest to find the perfect gift for my friend on boutique1.com, I encountered a maze of navigation hurdles. The search for the coveted necklace turned into a relentless pursuit through the labyrinthine website. At the brink of surrender, a stroke of luck manifested as a mere Google search miraculously unveiled the elusive treasure within the confines of Boutique 1's digital catacombs. Despite the wearisome ordeal of online shopping, a silver lining pierced through the clouds of despair. The delivery service that ensued was nothing short of immaculate. With each passing moment, the anticipation mounted until the doorbell sang its melodious chime, heralding the arrival of the long-awaited package. In the end, while the website's flaws left a bitter aftertaste, the seamless delivery experience left me with a glimmer of satisfaction and a heart brimming with gratitude.

Outstanding Service and Quality – Must Try!

I cannot rave enough about my experience with boutique1.com. The attention to detail and quality of their products impressed me beyond words. Their customer service was prompt, friendly, and extremely helpful. I was initially worried about ordering online, given past experiences with other companies, but boutique1.com completely exceeded my expectations. The item I received was even better than I expected, and the packaging was impeccable. I highly recommend them to anyone looking for top-notch fashion and a seamless shopping experience. Don't miss out on the opportunity to shop here!

Avoid the Heartbreak – Choose Quality at Luxe Avenue!

After a distressing encounter with another online boutique, I was hesitant to trust again. But Luxe Avenue changed everything. From the moment I placed my order, I was enveloped in a seamless experience marked by quality and care. Every item was pristine, a testament to their commitment to excellence. And when I contacted their customer service regarding a query, they responded swiftly and resolved my concern with utmost professionalism. It was a stark contrast to my previous ordeal. Luxe Avenue not only exceeded my expectations but also showcased a level of service and product superiority that truly sets them apart. Say goodbye to compromised goods and lackluster discounts – with Luxe Avenue, you're guaranteed a premium experience from start to finish.

Ordered and delivered to the UK in 3…

I recently had the pleasure of ordering from this amazing company, and I was truly blown away by the entire experience. It's not often that I come across a brand that not only delivers to the UK in just three days via DHL, but also provides exceptional customer service. From the moment I placed my order to the swift delivery, every step of the process was seamless. I was kept informed at every stage, and the package arrived even quicker than I had hoped. The quality of the product exceeded my expectations, and I was delighted to see the attention to detail that had gone into the packaging. What truly sets this company apart is their outstanding customer service. I had a few queries, and the team was incredibly responsive, helpful, and friendly. It's clear that they genuinely care about their customers. I'm already planning my next purchase, and I have no doubt that this won't be my last. I'm grateful to have found a brand that not only delivers on their promises but also goes above and beyond to ensure customer satisfaction. Thank you for an unforgettable shopping experience. I can't wait to shop here again soon!

Exceptional Service and Rapid Delivery to the UK!

I simply cannot contain my excitement about the exceptional experience I had with boutique1.com. From the moment I placed my order, the entire process was seamless and efficient. What truly amazed me was the lightning-fast delivery to the UK in just 3 days, courtesy of DHL. The promptness was beyond impressive! Moreover, I must highlight the outstanding customer service provided by DHL. Their support and efficiency added an extra layer of satisfaction to my overall shopping experience. Kudos to the team! With such a remarkable performance, I am undoubtedly a loyal customer and will not hesitate to indulge in more shopping sprees at boutique1.com. Thank you for exceeding my expectations and setting the benchmark for exceptional service!

broken earrings

I recently experienced a disappointing delivery with my Isabel Marant earrings. The delicate package arrived squashed and, unfortunately, the earrings were broken. The thin cardboard box didn't provide enough protection for international shipping. Consequently, the earrings were unwearable. I was disheartened by the whole ordeal, especially when I only received a 15% discount as compensation, which felt inadequate given the situation. My attempts to communicate with the Dubai store from the U. K. were met with poor responsiveness, and it took multiple calls to address the issue. It was a frustrating experience overall. I hope my feedback encourages the company to enhance their packaging and shipping methods and improve their customer service. As a passionate supporter of their brand, I believe these changes would make a significant difference and ensure that other customers do not encounter similar disappointments. Despite this unfortunate experience, I’ve always valued the quality and uniqueness of Isabel Marant's products. I look forward to seeing improvements in their customer experience to match the excellence of their designs.

Resilient Quality Prevails: A Tale of Redeeming Customer Service and Unwavering Loyalty

Allow me to share my heartfelt experience with boutique1.com. Upon eagerly awaiting my Isabel Marant earrings, I was disheartened to find them broken on arrival, nestled within a squashed package that left much to be desired in terms of protection. The thin cardboard box in which they were housed proved insufficient for the long journey across borders. Despite the initial disappointment, my faith was quickly restored by the exceptional customer service I received. The team at boutique1.com promptly addressed my concerns and offered a 15% discount - a gesture that not only mended my earrings but also mended my trust in their brand. Communication, albeit challenging due to the distance, was met with understanding and efficiency. Despite having to reach out from the U. K. to the Dubai store twice, the issue was handled with grace and professionalism, showcasing a commitment to customer satisfaction that is truly commendable. In moments of distress, it is not the mishaps that define a brand, but rather the resilience and quality of service provided in rectifying them. My loyalty to boutique1.com has only been strengthened through this experience, proving that in the face of adversity, true excellence shines through. Thank you, boutique1.com, for turning a moment of dismay into a testament of unwavering dedication to your customers.

Boutique1 have not refunded £63 import duties

"I can't believe I stumbled upon the perfect dress for my friend's wedding on Boutique1's website. The checkout process was smooth, and I was thrilled to see that import duties were included in the final price. However, when my package arrived, DHL insisted on a £63 import duty payment before they could release it to me. After reaching out to Boutique1 and paying the unexpected fee, I was left feeling frustrated and disappointed. Despite my numerous attempts at correspondence, I still haven't received a refund four months later. This experience has truly soured my perception of this otherwise charming boutique. I hope they rectify this issue for future customers."

Disappointed with Import Duties, But Still Love Boutique1’s Products!

I recently had the pleasure of purchasing an item from Boutique1, and while I have nothing but love for their products, I did encounter a small hiccup with import duties. Despite Boutique1's assurance that import duties were included in the final sale, I was unexpectedly asked to pay £63 in import duties by DHL before they could deliver my parcel. Although I paid the amount and have been in communication with Boutique1 for a refund, it has been four months, and I am yet to receive it. While this experience has left me disappointed, I must emphasize that my love for Boutique1's products remains unwavering. The quality and appeal of their items are truly unparalleled, and I am eagerly looking forward to future purchases. I sincerely hope that Boutique1 addresses the issue of import duties to ensure a seamless shopping experience for all their customers. Despite the current situation, I believe in the brand and their commitment to customer satisfaction. Thank you, Boutique1, for your exceptional products, and I look forward to a resolution regarding the import duties issue.

Superb service

My experience with boutique1.com has been nothing short of exceptional. As a first-time user, I was initially apprehensive about making a purchase. However, the seamless and hassle-free process truly impressed me. Upon receiving my order, I was delighted to find the product in perfect condition, showcasing the care taken in packaging and handling. What truly stood out was the astonishingly fast delivery to the UK, with my order arriving within just a couple of days. The efficiency and reliability demonstrated by boutique1.com have undoubtedly won me over as a loyal customer. I cannot recommend them enough for their superb service and dedication to customer satisfaction. Thank you, boutique1.com, for exceeding my expectations and providing a shopping experience that sets the bar high for online retailers.

Exceeding Expectations: A Remarkable Experience with Boutique1.com

When I stumbled upon Boutique1.com, I was initially hesitant, as it was my first time using the platform. However, any inkling of doubt dissipated as soon as I experienced their superb service. The product I ordered arrived in pristine condition, reflecting the care taken in packaging and shipping. What truly set Boutique1.com apart was their impeccable delivery speed. Despite being based in the UK, I received my package within just a couple of days. The efficiency and promptness exceeded my expectations, leaving me thoroughly impressed. From the seamless browsing experience on their website to the flawless execution of my order, Boutique1.com not only met but surpassed my expectations. I wholeheartedly recommend them to anyone seeking top-notch service and a delightful shopping experience.

I always have a good experience wz you…

When I stepped into the store, I didn't expect to encounter such exceptional customer service. It was my first time returning an item, and I was prepared for a long and complicated process. However, I was pleasantly surprised when Clinton greeted me with a warm smile and immediately took charge of the situation. I explained the issue with the shoes, and without hesitation, Clinton assured me that they would take care of everything. Their professionalism and efficiency were truly impressive. Within minutes, the return was processed, and I even found the perfect replacement. The seamless experience left a lasting impression on me. I couldn't be more grateful for the outstanding service I received. Thank you for making what could have been a stressful situation into a delightful interaction. I will definitely be returning to shop again and will be recommending your store to all of my friends and family.