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Boux Avenue is a UK-based lingerie and swimwear retailer that offers high-quality, fashionable and affordable lingerie products to women of all shapes and sizes. The brand was founded in 2011 by Theo Paphitis, a well-known businessman and former Dragon's Den contestant. Boux Avenue's products are designed to cater to women of all sizes, with sizes ranging from 30A to 40H, and a range of swimwear styles to suit every taste.
Pros and Cons
Pros of shopping at Boux Avenue include a wide selection of products, high-quality fabrics, and competitive pricing. Cons include limited stock of certain items, limited sizes in some products, and relatively high shipping costs.
User Experience
The Boux Avenue website is user-friendly, easy to navigate, and visually appealing. The website features high-quality product images, detailed product descriptions, and customer reviews for most items. The website is also optimized for mobile devices, making it easy for customers to shop while on-the-go.
Pricing and Value for Money
Boux Avenue's products are competitively priced, with most items falling in the mid-to-high price range for lingerie and swimwear. While the pricing may be slightly higher than some other retailers, the quality of the products and the range of sizes available make it a worthwhile investment.
Alternatives
Alternative lingerie and swimwear retailers include Victoria's Secret, Adore Me, and ThirdLove, among others.
Customer Service
Boux Avenue offers excellent customer service, with a dedicated customer service team available to assist customers with any questions or concerns. The brand also offers a free online bra fitting service, ensuring that customers receive the right size and fit for their lingerie purchases.
Product Quality and Selection
Boux Avenue's products are of high quality, with a focus on using high-quality materials and attention to detail. The brand offers a wide selection of lingerie, swimwear, and loungewear products, with new products added regularly.
Website Usability
The Boux Avenue website is easy to use, with clear navigation and a visually appealing layout. The website features high-quality product images, detailed product descriptions, and customer reviews for most items.
Returns and Exchanges
Boux Avenue offers free returns and exchanges within 28 days of purchase, with a hassle-free returns process. Customers can return items via post or in-store.
Promotions and Discounts
Boux Avenue offers regular promotions and discounts, including seasonal sales, multi-buy offers, and discounts for newsletter subscribers. The brand also offers a student discount with a valid NUS Extra or student ID.
Reputation
Boux Avenue has a strong reputation for providing high-quality products and excellent customer service. The brand has received positive reviews from customers and industry experts alike, and has won several awards for its products and services.
Payment Options
Boux Avenue accepts a variety of payment options, including credit and debit cards, PayPal, Klarna, and Apple Pay.
Loyalty Programs
Boux Avenue offers a loyalty program, called Boux Rewards, where customers can earn points for every purchase they make. Points can be redeemed for discounts on future purchases.
Customer Reviews
Customer reviews on the Boux Avenue website are overwhelmingly positive, with customers praising the quality of the products, the fit, and the customer service.
Community Involvement
Boux Avenue is actively involved in supporting a variety of charities and organizations, including CoppaFeel!, a charity that aims to raise awareness of breast cancer.
Shipping and Costs
Boux Avenue offers affordable shipping options, with standard UK delivery costing £3.95 and free delivery on orders over £50. International shipping is also available, with prices varying depending on the location.
Review Title: I have place an order more then a month…
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Review Description: I have place an order more then a month ago and I did not recived it try to contact them all the ways even in store but they didn’t bother to help at all they took the money and no order recived. Very disappointed !!
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Reviewer Name: Nicholas Hodge
Review Submission Date: 2023-01-11
Review Title: Do not order
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Review Description: Placed an order prior to Christmas and paid extra for next day delivery. Evri the delivery company failed to delivery the parcel and to this day I awaiting to hear back from both the delivery company and Boux Avenue.I have sent numerous emails with little to no response. Very happy to take your money upfront and then provide a shambles of a service to follow it up.
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Reviewer Name: unknown
Review Submission Date: 2023-01-03
Review Title: ordered stuff from boux avenue…
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Review Description: ordered stuff from boux avenue previously was sceptical after many people are stating there not getting there order but my stuff came quick ordered on the 25 was delivered on the 29th .good quality everything fits great.
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Reviewer Name: Terry Tree
Review Submission Date: 2023-01-03
Review Title: WORST COMPANY EVER TO DEAL WITH
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Review Description: WORST COMPANY EVER TO DEAL WITH - DON'T BOTHER TO ORDER WITH BOUX AVENUE I ordered 12.12.2022 a Xmas present for my girlfriend, nothing came, I emailed over & over asking where the items were, no one came back to me until 30.12.2023 after I had complained over & over. Item has been 'lost in transit' - now 2023 - no money back, no one at Boux Avenue is interested in customers DON'T PURCHASE FROM THEM THEY ARE USELESS
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Reviewer Name: Rob
Review Submission Date: 2023-01-02
Review Title: Took my order,3 days later tell me will…
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Review Description: Took my order,3 days later tell me will is going out for delivery,next day get a email saying don’t have my stuff I ordered,stuff I have ordered before goes to a work address,they don’t care and do t help
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Reviewer Name: DaNo Z
Review Submission Date: 2023-01-01
Review Title: I am writing the manager attitude…
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Review Description: I am writing the manager attitude (Kingston upon Thames, Shopping centre) She was not happy to serve customers, her voice tone not appropriate, not willing to solve the problems. Very disappointed.
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Reviewer Name: Grace Duncan
Review Submission Date: 2022-12-30
Review Title: Can’t deliver what is promised!!
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Review Description: Can’t deliver what is promised!!Avoid this company. You pay £4.95 for express delivery and 3 days later order is showing as in progress??wish I had read the reviews before placing the order!!!??????received notification that my order has been dispatched but surprise surprise the tracking number they have given me doesn’t exist. How do they get away with this!!!!!!
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Reviewer Name: Dean Etheridge
Review Submission Date: 2022-12-29
Review Title: Avoid
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Review Description: Avoid, ordered Christmas presents, nothing delivered before Christmas although I paid for express delivery, emailed the company only to receive a reply saying my items were delivered? Mmm no they weren’t, very disappointed with this company.
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Reviewer Name: Leroy McCarthy
Review Submission Date: 2022-12-23
Review Title: Disgraceful as a company
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Review Description: Disgraceful as a company. Ordered a dressing gown and 3 stocking fillers for the Mrs. The dressing gown was out of stock but in stock when I placed the order. And ended up with just the stocking fillers. Would have like to be contacted via phone to let know me so I could have cancelled the whole order now I have to go out of my way to pay to return some items that weren't necessary
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Reviewer Name: Kay
Review Submission Date: 2022-12-23
Review Title: Couldn’t organise a party in a brewery
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Review Description: Seems boux avenue couldn’t organise a party in a brewery.Made order 15th Dec. Says progressing but also says out of stock ( delivery by 6th jan)Telephone message when you ring states orders made from 17th are being despatched. Obviously not mine which was required for Christmas. Item now in sale but my size out of stock. Fobbed off by email and can’t speak to anybody.Useless, would not recommend. At no point have i ever been told my item is out of stock.