Users Voice for Boxed

9% users rated Terrible
2% users rated Poor
1% users rated Average
3% users rated Very Good
84% users rated Excellent
Pie Chart Review Representation for Boxed
Boxed Overall rating
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User Interface
Quality

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Review article published on: 22 Mar 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.4 3.9 4.7 4.7 2.5 4.8
Nov 2022 4.6 4.1 4.2 4.5 3 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 4.9 3 3.3 4.1 1.8 4.8
Apr 2023 3.3 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Boxed Review by

Introduction

Boxed.com is an online retailer that allows shoppers to purchase a wide range of goods in bulk at competitive prices. The company was founded in 2013 by four tech entrepreneurs who wanted to offer consumers a more convenient and affordable way to shop for household and office essentials.

Pros and Cons

One major advantage of using Boxed.com is the convenience it offers. Shoppers can browse through thousands of products from the comfort of their homes and have their orders delivered right to their doorstep. The platform also offers competitive prices and a variety of payment options. However, one potential drawback is the minimum order requirement. Customers need to purchase a certain quantity of items to qualify for free shipping, which may not be feasible for small households or occasional shoppers.

User Experience

Boxed.com has a user-friendly interface with clear navigation and search functions. The website is also optimized for mobile devices, making it accessible to users on the go.

Pricing and Value for Money

Boxed.com offers competitive prices on most of its products, especially when purchased in bulk. Customers can save up to 20% on their orders compared to traditional brick-and-mortar stores. In addition, the company frequently offers promotions and discounts to its customers, further increasing the value for money.

Alternatives

Some of Boxed.com's main competitors include Costco, Sam's Club, and Amazon. Each of these platforms offers bulk purchasing options with competitive prices and similar product offerings.

Customer Service

Boxed.com offers excellent customer service, with a dedicated support team available to answer any questions or concerns. The company also has a live chat feature and a comprehensive FAQ section on its website.

Product Quality and Selection

Boxed.com offers a wide range of products, including grocery items, household essentials, electronics, and office supplies. The platform partners with major brands to ensure the quality of its products.

Website Usability

The platform is easy to navigate, with clear sections and search filters to help shoppers find what they are looking for quickly. The website also has a smooth checkout process and offers various payment options, including credit cards and PayPal.

Returns and Exchanges

Boxed.com has a hassle-free returns policy, allowing customers to return items they are not satisfied with within 14 days of receiving their order. The company offers refunds or exchanges, depending on the customer's preference.

Promotions and Discounts

Boxed.com offers regular promotions and discounts, including free shipping for orders over a certain amount and discounts on bulk orders. The company also has a referral program, which rewards customers with credit for referring new customers.

Reputation

Boxed.com has a positive reputation among its customers, with high ratings on various review websites such as Trustpilot and Google Reviews. The company is also committed to social responsibility, working to reduce waste and support local communities.

Payment Options

Boxed.com accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. The platform also offers PayPal as a payment option.

Loyalty Programs

Boxed.com offers a loyalty program called Boxed Up, which provides additional benefits to members such as free samples, exclusive discounts, and early access to sales.

Customer Reviews

Most customer reviews for Boxed.com are positive, with customers praising the platform for its convenience, affordability, and product quality. Some negative reviews are related to shipping delays or issues with customer service, but these are relatively rare.

Community Involvement

Boxed.com is committed to supporting local communities and reducing waste. The company partners with various nonprofits and charitable organizations to make a positive impact in the areas it serves.

Shipping and Costs

Boxed.com offers free shipping for orders over a certain amount, which varies depending on the customer's location. The platform also offers expedited shipping options at an additional cost. Shipping times are typically within 2-6 business days, depending on the shipping method selected.

Conclusion

Overall, Boxed.com is a reliable and convenient option for anyone looking to purchase household or office essentials in bulk at competitive prices. With a wide range of products, excellent customer service, and various payment options, the platform offers a modern solution for shoppers seeking a hassle-free shopping experience.

Boxed Recent User Reviews

User Rating

5 stars

51

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Reviewer Name: Edward Vahalek

Review Submission Date: 2023-01-10

Review Title: Easy to shop
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Review Description: Easy to shop. Very convenient. Good prices

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Reviewer Name: Janet

Review Submission Date: 2022-12-30

Review Title: Incredibly easy!
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Review Description: Easy, convenient, and fast, even to rural Vermont! Will order cleaning amd laundry supply itsms this way from now on.

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Reviewer Name: Kc

Review Submission Date: 2022-12-23

Review Title: Package came damaged
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Review Description: Package came damaged. Shipping a bit slow. Not sure why someone would choose this service over Amazon?

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Reviewer Name: Leesa Terdiman

Review Submission Date: 2022-12-22

Review Title: Lysol sanitizer bottles leaking from…
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Review Description: Lysol sanitizer bottles leaking from the bottom Trying to find bottles to put them in

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Reviewer Name: Adeel

Review Submission Date: 2022-12-04

Review Title: Best Prices with exceptional Service
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Review Description: I compared the prices with big box retailers, Box have Best prices, very quick shipping, I am very happy with the Boxed services.

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Reviewer Name: Melissa Dougherty

Review Submission Date: 2022-11-20

Review Title: Happy customer!
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Review Description: The products were delivered earlier than I had anticipated, which is a HUGE bonus! The products were also very neatly packed. You can tell that whoever did it really cares about the customer! The free samples are a nice touch too! I will definitely order from here again.

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Reviewer Name: Ashley Stephens

Review Submission Date: 2022-11-14

Review Title: This is a great option when buying in bulk.
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Review Description: This is a great option when buying in bulk. You can find some good deals and not have to deal with people and lines, just pay for shipping.

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Reviewer Name: Phyllis Lessig

Review Submission Date: 2022-10-31

Review Title: Be prepared
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Review Description: No more waiting for someone to take me shopping .Well for somethings .However the items I want & need to keep on hand and not have to go out for every week ,Boxed took over that job for me. As I run out of items I just open the cabinet. No worries and delivered as I want.Boxed never pushes you into delivery 's you don't want you choose how often,and you keep stocked and you'll always be ready !

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Reviewer Name: Lorie Blunt Gates

Review Submission Date: 2022-10-31

Review Title: All around ease from sign up to…
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Review Description: All around ease from sign up to delivery!! Prices were comparable to other warehouse retailers and I found the quality to be good.

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Reviewer Name: Christina Pickard

Review Submission Date: 2022-10-24

Review Title: I’ve only ordered once so far
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Review Description: I’ve only ordered once so far, but it came to me undamaged and quickly. Everything I ordered was cheaper than in store. I’m thinking about paying the monthly fee and ordering every month!