Boxed Reviews

Voted Good (4/5)

2400 Votes

20 Reviews

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In the Business Services category

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10% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
80% users rated Excellent
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G Graciela
214 days ago

I miss the best coffee

Finding the Perfect Cup at Boxed.com As a proud coffee enthusiast, I've been on a tireless pursuit to find the perfect cup of java. And then I stumbled upon Boxed.com. A true game-changer, Boxed.com introduced me to the world of Organic French Dark Roast coffee, and I’ve been hooked ever since. The rich, robust flavor has completely transformed my mornings, setting a high bar that I never knew could be reached. The convenience of having this coffee delivered right to my doorstep has been a significant added bonus. I can't help but feel a sense of excitement every time I receive my package, knowing that a fresh, aromatic adventure is just waiting to be uncovered. Boxed.com has effectively become my go-to destination for fulfilling all of my coffee needs. The quality, variety, and convenience they offer are simply unmatched. I can boldly say that Boxed.com has truly elevated my coffee experience to unimaginable heights. To anyone in search of their next coffee obsession, I wholeheartedly recommend giving Boxed.com a try. It’s not just about finding the best coffee; it’s about discovering an entirely new world of flavor and convenience right at your doorstep.
M Marta Welch
272 days ago

I’m worried about getting no reply or response from them.

I cannot say enough about my experience with Boxed.com. Everything was smooth sailing until my recent order, where I encountered a hiccup. It was a small one -- I didn't receive the paper towels I had ordered, totaling $15.68. Initially, I was worried about reaching out to customer service, fearing I would be met with radio silence. However, I decided to give it a shot and reached out with an email, attaching pictures of my order, receipt, and packing slip for reference. To my relief, the customer service team responded promptly and handled the situation with utmost care and professionalism. They apologized for the inconvenience and promptly processed a refund for the missing item. I was genuinely moved by their efficiency and empathy in addressing my concern. As a retiree, every dollar counts, and I truly appreciate how Boxed.com didn't trivialize the issue, despite it being a relatively small amount. This level of customer service has solidified my trust and loyalty to Boxed.com. I now shop with peace of mind, knowing that they value me as a customer and are committed to ensuring a positive experience every time. In a market filled with uncertainties, Boxed.com has proven to be a reliable and customer-centric platform, and I am grateful for the peace of mind they provide. Thank you, Boxed.com, for going above and beyond to make things right.
S Sue Johnson
296 days ago

I am missing Boxed

From the minute I discovered Boxed, my world changed. The convenience of having bulk household items and groceries delivered to my door was unmatched. It quickly became a staple in our home and made life so much easier for my family. Learning about the company's bankruptcy was truly heartbreaking. It's never easy to see a business struggle, especially one that has had such a positive impact on my life. I genuinely hope that Boxed can overcome this setback and emerge stronger than ever. The prospect of Boxed reorganizing and resuming their services in Florida fills me with hope. I would be overjoyed to once again experience the unparalleled convenience and reliability that Boxed always delivered. Please know that there are countless individuals like me who eagerly await the opportunity to support Boxed once more. Your impact on our lives has been immeasurable, and we stand ready to welcome you back with open arms. Wishing Boxed and its team the very best as they navigate this challenging time. I eagerly await the possibility of Boxed returning to our lives and making everyday living just a little bit easier.
D Donna
306 days ago

I’m gonna miss you when you’re gone. . .

Saying Goodbye to a Five-Year Journey with Boxed.com As I sit down to write this, I can't help but feel a tinge of sadness knowing that my five-year journey with Boxed.com is coming to an end. They have been so much more than just a delivery service for me. From the moment I placed my first order, I was welcomed with open arms. The customer service at Boxed.com is unparalleled. They not only address your concerns but also make you feel truly valued. And that feeling, my friends, is absolutely priceless. Of course, it's not just about the exceptional service. The incredible prices and the quality of the products are what initially drew me in. But what kept me coming back, time and time again, were the little things. The surprise samples in my orders, the playful games, and the lighthearted jokes sprinkled throughout their communications – it all made the entire experience truly fantastic. As I reflect on the past five years, I realize that Boxed.com has been more than just a convenient way to shop. They have been a companion, a source of joy, and a reminder that genuine care and attention to detail can truly make a difference in the way we do business. So, as I bid farewell to Boxed.com, I do so with a heart full of gratitude for the wonderful memories and the exceptional service that I have received over the years. Thank you, Boxed.com, for being more than just a delivery service. You have been a part of my life, and I will miss you dearly.
S Stacey
308 days ago

poor customer service

After reading numerous positive reviews, I decided to give Boxed a try. Unfortunately, I encountered a problem with an outdated product and reached out to their customer service team. I was disheartened when I didn't receive a response after multiple attempts. Desperate for a solution, I continued to wait for their reply, feeling frustrated and unheard. Thankfully, my faith in Boxed was restored when their team eventually reached out to me with a genuine apology and promptly offered a replacement for the expired items. The care and understanding they showed in addressing my concerns truly turned my experience around. I'm grateful for the swift resolution and the empathy shown by Boxed's customer service team. This level of accountability and dedication to customer satisfaction has won me over. I can confidently say that Boxed not only provides quality products but also excels in customer care, making them a brand I will continue to support. Thank you, Boxed, for your exceptional service.
A annie
315 days ago

where is Boxed?

As a loyal customer of Boxed for the past few years, I have found their service to be an absolute game-changer for my household. Being a caregiver to two disabled seniors, convenience is of utmost importance to me, and Boxed has consistently delivered on that front. However, recently, I encountered an unexpected roadblock when I tried to place my order and was met with a disheartening message stating that the service was not available in my area. This left me feeling bewildered and disappointed, and like many others, I feared that Boxed had quietly abandoned its US customers. In my frustration, I reached out to Boxed's customer service for clarification and resolution. Despite my initial disappointment, I hoped that there was a reasonable explanation behind this unforeseen development. I wholeheartedly believe that communication is key in any customer-business relationship, and I am eagerly awaiting their response. Rest assured, I will update my experience based on the outcome of this interaction. It's disheartening to question the loyalty and commitment of a service that has significantly improved my quality of life. I am optimistic that my concerns will be addressed, and I am eagerly looking forward to a positive resolution to this situation. Despite this temporary setback, I remain hopeful that I will once again be able to enjoy the convenience and reliability that Boxed has consistently provided to me and my family over the years.
C Chanell
338 days ago

Boxed is the way to go! Stock up!

As a busy mom juggling work and family, finding an efficient way to stock up on household essentials has always been a challenge. That's why I was thrilled when I stumbled upon Boxed.com. As a new customer, I not only received a generous discount but also enjoyed free shipping on my first order. This made stocking up my pantry, snacks, toiletries, and cleaning supplies a breeze. What truly impressed me was the speed of the shipping. Living in the hustle and bustle of NYC, I'm used to delays, but Boxed.com exceeded my expectations with their quick delivery. If you're like me, managing a busy household with multiple people, Boxed.com is a game-changer. From the seamless ordering process to the prompt delivery, I highly recommend Boxed.com to anyone looking for a convenient way to keep their home well-stocked. It's safe to say that Boxed has truly made my life easier, and I can't imagine going back to the old way of shopping.
O Olivia
383 days ago

Home Essentials

As a busy mom, finding top-quality home essentials with convenience and reliability is non-negotiable. After trying out Boxed.com, I can confidently say that they have exceeded my expectations. Despite a minor issue with tracking information being inaccurate, the swift delivery of my items within just 4 days was impressive. I was thrilled to find that the paper towels and toilet rolls were indeed of superior quality, as promised. Not only were the products top-notch, but the packaging was also intact, showcasing the attention to detail that Boxed.com consistently delivers. I am genuinely grateful for a service that takes the hassle out of shopping for home essentials and consistently provides high-quality products. Boxed.com has secured a loyal customer in me, and I look forward to continued exceptional service and products. Thank you, Boxed.com, for making my life just a little bit easier.
J June Johnson
390 days ago

Boxed.com Goes Above and Beyond: Prompt Delivery and Quality Products

I can't help but sing Boxed.com's praises after experiencing their exceptional service. From the moment I placed my order, I was impressed by the seamless process. What truly stood out to me was the prompt delivery of my order. I received it exactly when I needed it, without any hassle. Not only did I get my items on time, but they were exactly what I ordered. The quality of the products was top-notch, and I couldn't be happier with my purchase. What's more, the price point for the products I desired was unbeatable. Boxed.com truly offers great value for money. Compared to other bulk supply services, Boxed.com excels in every aspect. The ease of ordering, coupled with the swift delivery and fantastic product quality, sets them apart from the rest. I highly recommend Boxed.com to anyone looking for a reliable and efficient online bulk supply service. They have won me over as a loyal customer, and I can't wait to place my next order with them. Thank you, Boxed.com, for making my shopping experience a delight!
M Melissa Dougherty
462 days ago

Happy customer!

I just had to share my amazing experience with Boxed! From start to finish, their service has been outstanding. I was pleasantly surprised to receive my order even earlier than expected, which was a huge bonus for me. When I opened the box, I was impressed by how neatly everything was packed. It's clear that the team takes great care in ensuring that customers receive their products in perfect condition. As a thoughtful added touch, I also received some free samples, which I thought was a really nice gesture. All in all, I couldn't be happier with my experience, and I will definitely be coming back to order from Boxed again in the future. Thank you, Boxed, for your exceptional service!
S Serena C.
533 days ago

I had a good experience

As someone who prioritizes both quality and affordability, I can confidently say that my experience with this company has been nothing short of exceptional. From the moment I stumbled upon their website, I was impressed by the diverse range of products they offered. The only suggestion I have is to consider expanding their collection even further, as I can't seem to get enough of what they have to offer! When I placed my order for four cases of protein shakes, I was delighted to find that the price per drink was significantly lower than what I would typically pay at a physical store. As someone who values convenience and cost-effectiveness, this was an absolute win for me. To top it off, the fact that I qualified for free shipping by surpassing a certain spending threshold only reaffirmed my decision to choose this company over others. Overall, my experience with this company has been a testament to their commitment to customer satisfaction. Not only do they offer great products at competitive prices, but they also prioritize the overall shopping experience. I can't recommend them enough and I'm eagerly looking forward to exploring more of their offerings in the future. If you're looking for a seamless and rewarding shopping experience, look no further!
D Dave G
547 days ago

Great prices, all my favorite products & fast shipping

I can't say enough good things about BOXED. I stumbled upon their website while looking for a way to streamline my grocery shopping and I'm so glad I did. Not only did I find all of my favorite products at great prices, but the convenience of having them delivered right to my door was a game-changer. I was initially drawn to BOXED because of their competitive prices, and after my first order arrived within just two days, I was completely sold. The speedy shipping was the icing on the cake. I've compared their prices to my local supermarket and club stores, and in many cases, BOXED came out on top. I'm truly impressed by their wide selection of products and the ease of the whole process. Not to mention the fact that I'm saving both time and money. I'll definitely be a returning customer and I highly recommend BOXED to anyone looking for a hassle-free shopping experience. Thank you, BOXED, for simplifying my life.
M Mash
552 days ago

Transforming My Shopping Experience: A 12/10 Rating for Boxed.com

I recently had the pleasure of engaging with Boxed.com, and I must say, it was a game-changer. The array of options available is simply astounding, catering to every need and preference. What truly impressed me was the seamless packaging and swift delivery of my order. It was evident that every detail was handled with utmost care. I also had the opportunity to participate in an introductory session led by the knowledgeable and helpful Madeline H. Her expertise not only addressed all my inquiries but also provided valuable recommendations for top-notch snacks, elevating my overall shopping journey. In conclusion, my experience with Boxed.com goes beyond the standard rating scale - it was undoubtedly a 12/10! The platform's commitment to excellence has transformed my approach to online shopping, and I am genuinely grateful for the exceptional service provided.
D David Todd
579 days ago

First Order A Complete Success.

I couldn't be more thrilled with my first experience ordering from your company. I recently placed an order for six 40ct Fiber One Bars, and I have to say, the entire process was a complete success. The convenience of having these delicious bars delivered directly to my door, without any hassle or having to leave my house, was truly remarkable. Not only was the shipping incredibly quick, but the price was also excellent. I was able to find promo codes that saved me even more, making the entire experience even better. Overall, I couldn't be happier with my purchase, and I will definitely be returning to shop from your company again in the future. Thank you for providing such a seamless and enjoyable shopping experience. I highly recommend your company to anyone looking for convenience, great prices, and fantastic products.
M Melanie
579 days ago

Highly Recommend for VBS

As a children's ministry director, I'm always on the lookout for convenient and reliable ways to meet our snack needs for Vacation Bible School. Thankfully, I stumbled upon Boxed, and I couldn't be happier with the service they provided. From the moment I placed my order, I was impressed by the efficiency and speed of delivery. The snacks arrived well-packaged and in record time, giving me the opportunity to meticulously plan out each day of VBS without feeling rushed or stressed. What truly set Boxed apart was the personal touch they added to the entire experience. Receiving an email that included a selfie of my shipment and a note from the CEO brought a smile to my face. It was evident that they genuinely cared about their customers and took pride in their service. I can't thank Boxed enough for making our VBS snacks a breeze to organize. The seamless experience, personal touch, and incredible product selection have made me a loyal customer. I'm not only excited to continue using Boxed for my ministry needs but also for my family's everyday essentials. If you're looking for a hassle-free and delightful shopping experience for your organization or personal needs, I highly recommend giving Boxed a try. They truly go above and beyond to exceed expectations, and I can't wait for my next order to arrive. Thank you, Boxed, for making a positive impact on our VBS and beyond!

Introduction

Boxed.com is an online retailer that allows shoppers to purchase a wide range of goods in bulk at competitive prices. The company was founded in 2013 by four tech entrepreneurs who wanted to offer consumers a more convenient and affordable way to shop for household and office essentials.

Pros and Cons

One major advantage of using Boxed.com is the convenience it offers. Shoppers can browse through thousands of products from the comfort of their homes and have their orders delivered right to their doorstep. The platform also offers competitive prices and a variety of payment options. However, one potential drawback is the minimum order requirement. Customers need to purchase a certain quantity of items to qualify for free shipping, which may not be feasible for small households or occasional shoppers.

User Experience

Boxed.com has a user-friendly interface with clear navigation and search functions. The website is also optimized for mobile devices, making it accessible to users on the go.

Pricing and Value for Money

Boxed.com offers competitive prices on most of its products, especially when purchased in bulk. Customers can save up to 20% on their orders compared to traditional brick-and-mortar stores. In addition, the company frequently offers promotions and discounts to its customers, further increasing the value for money.

Alternatives

Some of Boxed.com's main competitors include Costco, Sam's Club, and Amazon. Each of these platforms offers bulk purchasing options with competitive prices and similar product offerings.

Customer Service

Boxed.com offers excellent customer service, with a dedicated support team available to answer any questions or concerns. The company also has a live chat feature and a comprehensive FAQ section on its website.

Product Quality and Selection

Boxed.com offers a wide range of products, including grocery items, household essentials, electronics, and office supplies. The platform partners with major brands to ensure the quality of its products.

Website Usability

The platform is easy to navigate, with clear sections and search filters to help shoppers find what they are looking for quickly. The website also has a smooth checkout process and offers various payment options, including credit cards and PayPal.

Returns and Exchanges

Boxed.com has a hassle-free returns policy, allowing customers to return items they are not satisfied with within 14 days of receiving their order. The company offers refunds or exchanges, depending on the customer's preference.

Promotions and Discounts

Boxed.com offers regular promotions and discounts, including free shipping for orders over a certain amount and discounts on bulk orders. The company also has a referral program, which rewards customers with credit for referring new customers.

Reputation

Boxed.com has a positive reputation among its customers, with high ratings on various review websites such as Trustpilot and Google Reviews. The company is also committed to social responsibility, working to reduce waste and support local communities.

Payment Options

Boxed.com accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. The platform also offers PayPal as a payment option.

Loyalty Programs

Boxed.com offers a loyalty program called Boxed Up, which provides additional benefits to members such as free samples, exclusive discounts, and early access to sales.

Customer Reviews

Most customer reviews for Boxed.com are positive, with customers praising the platform for its convenience, affordability, and product quality. Some negative reviews are related to shipping delays or issues with customer service, but these are relatively rare.

Community Involvement

Boxed.com is committed to supporting local communities and reducing waste. The company partners with various nonprofits and charitable organizations to make a positive impact in the areas it serves.

Shipping and Costs

Boxed.com offers free shipping for orders over a certain amount, which varies depending on the customer's location. The platform also offers expedited shipping options at an additional cost. Shipping times are typically within 2-6 business days, depending on the shipping method selected.

Conclusion

Overall, Boxed.com is a reliable and convenient option for anyone looking to purchase household or office essentials in bulk at competitive prices. With a wide range of products, excellent customer service, and various payment options, the platform offers a modern solution for shoppers seeking a hassle-free shopping experience.