Users Voice for Brandalley

94% users rated Terrible
0% users rated Poor
0% users rated Average
4% users rated Very Good
1% users rated Excellent
Pie Chart Review Representation for Brandalley
Brandalley Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 18 Mar 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.4 3.9 2.5 1.3 4.2
Nov 2022 1.7 2.7 4.1 3 1.4 2.8
Dec 2022 5 5 5 5 5 5
Jan 2023 1.4 4.6 3 1.8 1.4 3.4
Mar 2023 1 5 5 5 1.3 5
Line Chart for Rating of peer stores

brandalley.fr

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fragrancex.com

Detailed Brandalley Review by

Introduction

BrandAlley.fr is a French online shopping platform founded in 2005. The website specializes in offering high-end products at discounted prices. The platform has a broad range of items such as clothing, homeware, beauty products, and accessories from top brands such as Calvin Klein, Tommy Hilfiger, and Lacoste.

Pros and Cons

Pros:
  • Discounted high-end products
  • A wide range of products from top brands
  • An easy-to-use website that is available in both French and English
  • Offers free delivery on orders over 60€
Cons:
  • Delays in shipping and delivery, especially for non-EU orders
  • Products are non-returnable except for defective items
  • Unavailability of customer service on weekends and holidays
  • Membership required to access sales

User Experience

The website interface is minimalistic, with information presented in a straightforward and clear manner. The search engine functions well and is easy to use, making it relatively simple to find specific items. The site's registration process is also convenient and smooth, allowing users to sign up using social media accounts like Facebook and Google.

Pricing and Value for Money

BrandAlley.fr offers top-quality products at highly discounted prices. Its sales give up to 50% off on prices, providing customers with a sense of value for their money. The prices are fair and competitive, with a wide range of payment options available, including credit card or PayPal.

Alternatives

Some major competitors of BrandAlley.fr include Gilt, Amazon France and Showroomprive.com.

Customer Service

The customer service department of BrandAlley.fr is available Monday to Friday, and they respond promptly to customer inquiries. However, there is no customer service on weekends and holidays.

Product Quality and Selection

BrandAlley.fr has an extensive selection of high-quality products that consist of clothing, homeware, beauty products, and accessories from some of the biggest names in the industry. The products are sold only during sales, ensuring that the goods sold are of excellent quality.

Website Usability

The website is easy to navigate, with a clean and straightforward design that makes it easy for users to search and filter for products. The site is available in both French and English, making it ideal for customers from all over the world.

Returns and Exchanges

BrandAlley.fr only accepts returns for defective products, which they will exchange within 14 days from the date of receipt.

Promotions and Discounts

BrandAlley.fr offers up to 50% off during their sales; customers also get free delivery on orders that exceed 60€. Upon registration, customers receive a €10 discount code, which they can use on their first purchase.

Reputation

The BrandAlley.fr brand has a good reputation and is well-liked by customers, who appreciate the website's high-end products at discounted prices.

Payment Options

BrandAlley.fr has multiple payment options, including credit/debit cards, PayPal, and American Express, among others.

Loyalty Programs

BrandAlley.fr has a loyalty program called Privilege; however, members only enjoy free delivery on all orders.

Customer Reviews

BrandAlley.fr has positive customer reviews on various platforms such as TrustPilot and Google Reviews, with most customers praising the platform for its easy-to-use interface, fast delivery, and high-quality products.

Community Involvement

There is no apparent community involvement, as the focus of the brand is solely on offering high-end products.

Shipping and Costs

BrandAlley.fr ships within France and some other European countries. Shipping costs vary depending on the location, with free delivery provided for orders above 60€. Non-European orders may take longer due to customs processing. In conclusion, BrandAlley.fr presents an excellent option for customers looking for high-end products at discounted prices. The website is easy to use and offers excellent value for money considering the quality of products being offered. While there are a few downsides, such as long shipping times for non-EU countries and the lack of a comprehensive return policy, the pros far outweigh the cons, making it an excellent option for those looking to make high-end purchases.

Brandalley Recent User Reviews

User Rating

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Reviewer Name: Gillian Hadwin

Review Submission Date: 2023-01-03

Review Title: Placed Order 24.11.22 for Christmas - Never arrived
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Review Description: Placed Order 24.11.22 for Christmas - Paid for the goods which never arrived. Now advised no stock! Do not think they had the stock in the first place. Will never use this company again. Other orders placed always arrived late.

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Reviewer Name: Gordon Smith

Review Submission Date: 2022-12-23

Review Title: Total lack of empathy …
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Review Description: Ordered a jacket for my son for Christmas. Paid extra for next day delivery.parcel delivered 2 days later with 2 pairs of jeans in, no jacket. Rang customer service where I was asked to take photos of what had arrived. Return these items asap, and oh!! There are no jackets left, we will refund you your payment. No help whatsoever. Maybe they can track down who actually put my package together, the invoice inside was correct for what I ordered but not the product. Very very disappointing.

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Reviewer Name: tina humphries

Review Submission Date: 2022-12-13

Review Title: Item much cheaper elsewhere
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Review Description: Having promised myself never to use Brand Alley again, I was tempted and regretted it. Always check elsewhere before purchasing as I have found you can get item cheaper elsewhere. Customer service is appalling and non responsive

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Reviewer Name: Emma Candy

Review Submission Date: 2022-12-08

Review Title: I ordered a Reiss jumper 2 months ago
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Review Description: I ordered a Reiss jumper 2 months ago! Never received. Then it said order delayed then finally they give me a refund!! Why are they selling stuff that’s clearly out of stock! I will never order from this company again.

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Reviewer Name: Simon Harrison

Review Submission Date: 2022-12-02

Review Title: Going or gone bust . No returns.
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Review Description: Another useless company clearly going or gone bust. Requested a return 3 weeks ago and usual boring emails telling me to be patient! Just rang now and told that the collection agency had rung to arrange collection of a Mattress. This is clearly not true. Told to wait another week and they would offer me £50 credit on my account . Clearly this is not valid and allows another delay. Stay well clear of this company is my suggestion. They went into receivership in September.

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Reviewer Name: N H

Review Submission Date: 2022-12-02

Review Title: Wish I read these reviews before…
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Review Description: Wish I read these reviews before ordering as I’ve been waiting for a refund from them since returning an item that I paid £230 for a month ago. I returned using their Royal Mail labels and got proof of postage which I provided them with. After 2 weeks from when I returned them they said they couldn’t see it in their system, the. They said there were delays then they said give them 2 weeks to investigate with Royal Mail. Will never order from them again.

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Reviewer Name: Claire Yaxley

Review Submission Date: 2022-11-24

Review Title: Awful…
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Review Description: I ordered 2 high value items and one cheap. The first high value item I'm 99% sure was a fake - it was nothing like the genuine one I already had and terrible quality so I returned for a refund. The low value item came with it and was fine. I've been waiting for the other item for 2 months and today I got a refund with no explanation. So I've paid postage, the return postage for the (probable) counterfeit and been left with something worth less than a fiver for the privilege. Don't bother with BrandAlley.

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Reviewer Name: Jo Ardle

Review Submission Date: 2022-11-17

Review Title: I wish I had read the reviews before…
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Review Description: I wish I had read the reviews before ordering from this company. My experience pretty much mirrors what has been written by so many people ieWrong order delivered, asked to provide photo evidence Exactly the same wrong product delivered, more photo evidence required Unanswered emails Avoid at all costs, totally useless company.

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Reviewer Name: J Reid

Review Submission Date: 2022-10-31

Review Title: Ordered 6 wine glasses and when they…
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Review Description: Ordered 6 wine glasses and when they arrived 1 was broken. Contacted them immediately and I received an email asking me to send photos of the broken glass so they could look into this, which I did. No response back from them despite sending emails. Tried to phone them and as they are busy my call is just cut off. Do not buy from this company!

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Reviewer Name: Dean Gerard

Review Submission Date: 2022-10-22

Review Title: Yes delivery took a little longer but…
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Review Description: Yes delivery took a little longer but all items spot on and all as lovely fit, items were well packaged aswell