Users Voice for Brastop

46% users rated Terrible
16% users rated Poor
3% users rated Average
4% users rated Very Good
31% users rated Excellent
Pie Chart Review Representation for Brastop
Brastop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Dec 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3 5 4.5 4.4 5 1.4
Oct 2022 3.5 5 4.7 4.4 1 1
Nov 2022 2.8 5 4.2 2.7 5 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 1 5 3.3 4.6 5 5
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Detailed Brastop Review by

Introduction

Brastop.com is an online retailer offering an extensive collection of lingerie for women with fuller busts. The website features bras, lingerie, swimwear, and activewear in various styles, colors, and sizes ranging from D-K cups. Brastop.com is targeted towards customers searching for larger and supportive bras that cater to their unique lifestyles.

Pros and Cons

Pros:
  • Wide range of products catering to D-K cup sizes
  • Competitive pricing with frequent sales and discounts
  • Flexible payment options including PayPal and Afterpay
  • 30-day returns policy
Cons:
  • Shipping fees apply to most orders
  • International shipping rates can be high

User Experience

Brastop.com provides an intuitive and user-friendly experience. The website has a clean layout with easy navigation and descriptive product descriptions. Customers can filter their searches by sizes, brands, and styles, making it effortless to find products that match their preferences. Customers can also access the website via mobile devices, ensuring that they can shop from anywhere.

Pricing and Value for Money

Brastop.com provides competitive pricing on their products, and frequent sales and discounts further make their products affordable. While the website may not offer the lowest prices in the market, they provide value for money by offering quality products that cater to the specific needs of their customers.

Alternatives

Alternatively, customers can consider Figleaves, Bare Necessities, and Bravissimo, which provide similar products catering to fuller-bust women.

Customer Service

Brastop.com offers responsive and helpful customer service that resolves customer issues promptly. The website provides several avenues of customer support, including email and phone contacts with available hours during business days.

Product Quality and Selection

Brastop.com offers top-quality products from reputable brands such as Curvy Kate, Freya, and Panache. The website reviews every product to ensure quality, and customers can access in-depth product information to assist in their purchasing decision. As for selection, the website offers a diverse range of bras, lingerie, swimwear, and activewear.

Website Usability

The website is user-friendly, with an easy-to-use interface that assists customers in finding products quickly. Customers can filter their searches, making it easy to find the specific product they're looking for. The website uses appropriate imagery, and the layout ensures that customers can access support and relevant information effortlessly.

Returns and Exchanges

Brastop.com provides a 30-day returns policy for customers that are unhappy or unsatisfied with their products. They offer both refund options and exchanges for items of the same or lesser value. Customers are responsible for the cost of return shipping, but the website makes the returns process easy and efficient, providing a pre-paid label for customers that need to return items.

Promotions and Discounts

Brastop.com offers frequent discounts and promotions, including seasonal sales, end of line deals, and special occasion discounts. Customers can sign up for the website newsletter to receive regular updates on new products and current promotions.

Reputation

Brastop.com has a positive reputation for providing high-quality products with exceptional customer service. The website has many favorable reviews and testimonials, and they have an average Trustpilot rating of 4.6 out of 5, indicating high satisfaction from its customers.

Payment Options

Brastop.com offers various payment options, including Visa, Mastercard, PayPal, and Afterpay. Payment options ensure that customers can choose a secure and preferred payment method that suits their needs.

Loyalty Programs

The website provides a loyalty program known as the Brastop Royalty Rewards program. Customers can earn reward points for purchasing products, referring friends, and reviewing products on the website. They can redeem their loyalty points for discounts on future purchases.

Customer Reviews

Brastop.com has many positive reviews from satisfied customers, indications of the quality of products and exceptional customer service. Customers praise the website's extensive range of products catering to fuller-bust women.

Community Involvement

Brastop.com is committed to giving back to society and supports charitable organizations such as Breast Cancer Care and CoppaFeel! Charities. Customers can feel good about supporting a website that cares about social responsibility.

Shipping and Costs

Shipping fees apply to most orders, with standard UK delivery costing £3.95 and international shipping ranging from £6.95 - £14.95. The website offers free delivery on orders exceeding £50 in the UK. The website provides shipping information during the checkout process, helping customers understand the shipping fees and expected delivery dates.

Conclusion

Brastop.com is a valuable online retailer providing an extensive range of lingerie, swimwear, and activewear catering to fuller-bust women. The website offers competitive pricing, exceptional customer service, quality products and provides value for money. With its user-friendly interface, flexible payment options, generous returns policy, and commitment to corporate social responsibility, Brastop.com is a reliable choice for customers searching for quality products and exceptional customer service.

Brastop Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: customer TS

Review Submission Date: 2022-11-01

Review Title: This company is no help with returns…
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Review Description: This company is no help with returns from the US. It’s expensive to return, so I’d advise do not order unless you have money to waste because you will be stuck with bras that won’t fit!

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Reviewer Name: Rebekah Lyon

Review Submission Date: 2022-10-26

Review Title: Love promotions but can't seem to handle volume
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Review Description: Place an order 5 days / 3 working days ago no update on shipping I've received 7 promotional emails but no shipping notification I've reached out to customer service twice and have had no response.What is the point of running all of these promotions if they can't even manage the orders that they have I've bought from brastop before but I won't be doing it again based on this ridiculous experience.

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Reviewer Name: Joanne Patrick

Review Submission Date: 2022-10-02

Review Title: Disappointing customer service
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Review Description: Ordered some new brass after measuring myself and finding out I’d been wearing the wrong size for years. Great selection of bras and they arrived about 10 days later (bit longer than expected but anyway). Bras fit great but the wire has come out of 1 after a few weeks use (purchased the same bra in 3 colours). Tried to email the customer services but had had no response. Tried twitter and still no response. I don’t expect to pay so much for better fitting bras to then have them break and not be able to discuss it with them. Very disappointed.

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Reviewer Name: Sandra Clark

Review Submission Date: 2022-09-20

Review Title: They do not refund quickly
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Review Description: I placed an order with this company, delivery was fast but none of the bras fitted well at all, this isn't Brastop's fault of course. However, my return was received by them on 7th Sept and I have still had no refund or any notification of such. I understand they claim refunds can take upto 14 days. I have contacted them twice about this & they respond to emails quickly but they simply give the same information over and over "refunds can take upto 14 days". This is very inconvenient. Not sure I would order from them again.

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Reviewer Name: Molly Wysok

Review Submission Date: 2022-09-17

Review Title: Amazing Bra's
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Review Description: Amazing Bra's. Followed their online fit guide which suggested a bra one cup bigger than i am currently wearing. Ordered 2 bra's which arrived within 2 days. (Chose Royal Mail over Evri as they are far better).Can't believe the difference. They fit amazingly well. So comfortable and really good quality.Will be placing another order asap.

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Reviewer Name: Patricia Crawford

Review Submission Date: 2022-09-15

Review Title: Terrible
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Review Description: 2 bras returned due to ridiculously off sizing. Ordered a h cup. Bras were tiny more like a d cup. Sent back on 31st of August just got refund today (15th sept). Parcel was tracked and delivered yet still there were excuses. (When they could be bothered to reply). Refund was £4.00 short. Never ever will I use this this store again or recommend.

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Reviewer Name: Marta Ibidapo

Review Submission Date: 2022-09-12

Review Title: I have placed order at the beginning of…
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Review Description: I have decided to change this review. After four days I finally managed to get hold of a lovely lady called Rebecca via online chat. She has sorted my problem. I have placed order at the beginning of last week. You have chosen Evri to deliver my package. Evri is holding the package since Tuesday last week not even trying to deliver. I emailed your company I messaged on twitter there is no response from you guys. Nothing. As everyone knows evri has no customer service at all

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Reviewer Name: Kerry

Review Submission Date: 2022-09-07

Review Title: Not true to size
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Review Description: Not true to size, don't automatically refund your postage either even though they are supposed too

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Reviewer Name: Miss Debbie Harris

Review Submission Date: 2022-08-22

Review Title: This is the best online company ever…
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Review Description: This is the best online company ever fantastic customer service fantastic returns service I love the bag in comes in as you can use it to return and you have return label in your parcel I paid £7.95 for unlimited orders wish other companies would do this thank you

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Reviewer Name: Trisha Stewart

Review Submission Date: 2022-08-15

Review Title: Too much Canadian custom fee!I agree with Inna
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Review Description: I agree with Inna , I paid almost 60 COD for items purchased which is 2/3 the value. What is happening at brastop. I will have to buy at my Canadian shops as the items are not worth returning when they are the wrong size as 2 were and now I am paying so much custom fees. It makes no sense