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22% users rated Poor
26% users rated Average
26% users rated Very Good
13% users rated Excellent
A Disappointing Experience with Bravofly.com.au
I recently had a disheartening experience with Bravofly.com.au that I feel compelled to share. My attempt to make a booking was marred by frustrating issues, and the customer service I received was subpar, to say the least. If I could, I would give them a rating of zero stars. This experience has left me adamant about not using their services in the future, and I would caution others against doing so as well, especially if they wish to avoid unnecessary expenses.Regretful Experience Turned Lesson Learned
I stumbled upon bravofly.com.au while searching for affordable flights and decided to book a trip to Crete in November. However, doubts crept in soon after, leading me to cancel my booking merely two hours later. Upon cancellation, bravofly assured me of a refund, but the reality fell short, with only a fraction (£80.09 out of £683.55) returned. Despite my persistent efforts to reach out to their customer service, the refund discrepancy remains unresolved. This unfortunate encounter not only left me disappointed but also wary of online booking platforms. My advice stands firm: steer clear of bravofly to avoid falling victim to their dubious practices. The bitter taste of being scammed serves as a powerful reminder to exercise caution and vigilance when making online purchases.Unveiling the Truth: A Cautionary Tale about bravofly.com.au
Upon reading the shocking testimonial shared by a fellow traveler, I was compelled to shed light on my own harrowing experience with bravofly.com.au. In a world where online booking is supposed to bring comfort and convenience, my journey with this company turned into a nightmare. I, too, fell victim to their deceitful practices. After eagerly booking flights to Argentina worth over $3000+NZD, my excitement turned to despair when I realized I never received my E-tickets. To my horror, the airlines had no record of my bookings. The betrayal deepened as I sought a refund, only to be offered a mere $889NZD – a fraction of what I had paid. Adding insult to injury, an additional $300NZD charge mysteriously appeared on my bill. Filled with frustration and anger, I promptly raised a dispute with my bank. Alas, the road to justice was long and arduous. It took 65 days of relentless pursuit before my hard-earned money was rightfully returned to me. It pains me to say that bravofly.com.au is not just a mere inconvenience – they are wolves in sheep's clothing, preying on unsuspecting travelers. Let my experience serve as a cautionary tale to all adventurers out there. Do not be lured by the facade of cheap deals and flashy websites. The price you ultimately pay goes beyond monetary value; it encompasses stress, disappointment, and a loss of trust in the industry. In conclusion, I urge you to steer clear of bravofly.com.au at all costs. Their promises are hollow, their services deceptive, and their reputation tarnished. Guard your travel dreams against such fraudulence, and may your journeys be filled with genuine experiences and peace of mind.Unforgettable Family Trip Made Possible by Bravofly
From the moment my family began planning our dream vacation from Copenhagen to Zakynthos, bravofly.com.au made the process seem like a breeze. We were thrilled to secure flight tickets for our group of seven, and the anticipation of our upcoming adventure was palpable. However, our excitement turned to disappointment when, 36 hours later, we received a cancellation notice without any explanation. Confused and disheartened, I reached out to their customer service team seeking answers. To my dismay, I was informed that the flight had reached full capacity, despite the itinerary still being actively promoted on their website. This lack of transparency and accountability left me questioning the reliability of the company. Despite these challenges, the potential for a stress-free family getaway through bravofly.com.au remains undeniable. We were able to build up our hopes for a memorable vacation, and the prospect of booking our dream trip was made attainable. However, the service experience left us feeling let down and questioning the trustworthiness of this once-promising travel platform. As a loyal customer hopeful for a positive resolution, I urge bravofly.com.au to address the concerns raised and restore the faith of travelers like myself who initially saw great potential in their services. In the midst of this setback, I remain optimistic that this experience will prompt positive changes, and I eagerly anticipate the opportunity to revisit the prospect of planning our family getaway with bravofly.com.au.“Bravofly.com.au Made Travel a Delightful Adventure!”
As a frequent traveler, I cannot express how delightful my experience with Bravofly.com.au has been. From the moment I stumbled upon their website, I was greeted with user-friendly navigation and a plethora of travel options. The seamless booking process, paired with their excellent customer service, truly set them apart. Every inquiry was met with prompt and friendly assistance, making me feel valued as a customer. Their attention to detail and dedication to ensuring a smooth travel experience is truly commendable. Not to mention, the competitive prices and exclusive deals made my trip even more enjoyable. Bravofly.com.au has surpassed my expectations, and I am grateful for the effortless and pleasant experiences they consistently provide. I highly recommend Bravofly.com.au to anyone seeking a stress-free and enjoyable travel booking process. Thank you for making every journey a memorable adventure!An Unforgettable Experience with bravofly.com.au:
I recently planned a dream trip to Morocco for December 2023, booking a flight with bravofly.com.au and Iberia. However, my excitement turned into disappointment when bravofly.com.au unexpectedly canceled my flight just a day before departure. This left me scrambling to secure a last-minute, costly ticket to salvage my travel plans. What added salt to the wound was bravofly.com.au's reluctance to provide a refund, offering vouchers instead. Despite my numerous attempts to seek a refund, the process has been unnecessarily complex and frustrating. This experience serves as a cautionary tale for anyone considering booking with this company. Be wary of their practices and ensure you have a backup plan in place for any unforeseen circumstances. Travelers beware!Unbeatable Savings and Exceptional Service!
I cannot speak highly enough of bravofly.com.au! Not only did I find unbeatable prices on their platform, but their new customer service feature truly impressed me. The interactive chat with a knowledgeable agent made the entire booking process seamless and stress-free. I felt valued and supported every step of the way. This level of care and attention to detail is what sets bravofly.com.au apart from the rest. I highly recommend them to anyone in search of not only great deals but also exceptional service. Thank you, bravofly.com.au, for making my travel experience truly unforgettable!Bravofly.com.au: Efficient and Reliable Customer Service
As a frequent traveler, I value quick and efficient service when booking flights. Bravofly.com.au has truly exceeded my expectations with their prompt responses to any queries I may have. Whether it's a question about flight details or travel options, their customer service team is always on hand to provide clear and helpful information. I appreciate the straightforward process of booking a flight through their website, which has made my travel experience seamless and hassle-free. Bravofly.com.au has definitely won me over with their wonderful connections and reliable service. I highly recommend them to anyone looking for a smooth and stress-free booking experience.A Stress-Free Holiday Made Possible by bravofly.com.au
I can't thank bravofly.com.au enough for making our last-minute Christmas trip to New Zealand a breeze. After finding them through SkyScanner, I was initially worried due to some negative reviews, especially since I usually stick to traditional travel agents. However, my family's experience with bravofly.com.au was nothing short of perfect. Booking our flights to New Zealand via Dublin, and using lastminute.com for a separate booking, was surprisingly seamless. Despite my concerns, e-tickets were confirmed instantly with Emirates, and we encountered zero issues. Not only was the process stress-free, but bravofly.com.au also offered the most affordable option available. Although I opted for the flexi option and didn't need to make any changes, I can imagine that altering flights with any provider would be a hassle. Overall, bravofly.com.au exceeded my expectations, providing exceptional service and affordable prices, ultimately contributing to a perfect holiday experience. Thank you, bravofly.com.au, for making our family trip a memorable one!The flight was delayed for 4 hours and…
My overview for bravofly.com.au The flight was delayed for 4 hours and we solely had sandwich as a compensationUnparalleled Customer Service – Book Here with Confidence
I cannot emphasize this enough: bravofly.com.au has exceeded all my expectations with their impeccable customer service. My partner and I recently booked a flight+hotel package for our romantic getaway from Vienna to Amsterdam. Unfortunately, there was a minor discrepancy with one of the names on the booking confirmation. However, the customer service team at bravofly.com.au promptly and efficiently resolved the issue, ensuring that our vacation plans remained intact. Not only did they rectify the name discrepancy, but they also went above and beyond to ensure that our hotel reservation was in place. The level of dedication and attention to detail displayed by the team was truly remarkable. Every email I sent was met with a personalized and thoughtful response, putting my mind at ease throughout the entire process. Their professionalism and willingness to assist are truly commendable. In contrast to some negative reviews, my experience with bravofly.com.au has been nothing short of exceptional. I can confidently say that their customer service sets a new standard in the industry. I wholeheartedly recommend bravofly.com.au to anyone seeking a seamless and stress-free booking experience. Gone are the days of uncertainty and frustration – bravofly.com.au has won my trust and loyalty. Thank you for going above and beyond to ensure that our vacation was nothing short of perfect.Unparalleled Disappointment: A Harrowing Experience with Bravofly’s Customer Service
My encounter with Bravofly's customer service was beyond disheartening. As I sought a refund for my fullflex ticket, the communication abruptly ceased, leaving me in limbo. Despite promises of an 'immediate' voucher from Youssef, the reality was quite the opposite. The looming uncertainty has driven me to consider legal action, a path I never anticipated. Regrettably, this ordeal has eroded my trust in Bravofly, and I am compelled to caution others against booking with them in the future.An Eye-Opener Review: Lesson Learned with Bravofly.com.au
Embarking on a journey is usually filled with excitement, but my experience with Bravofly.com.au had me wishing I had read the reviews beforehand. I had meticulously planned a trip to Beijing with a stop in Xian, with all the necessary visas in place. However, my excitement quickly turned to disappointment when I reached Heathrow. The harsh reality hit me hard – the flight I had booked was exclusively for Chinese nationals, rendering me unable to board the plane to Beijing. In a flurry of panic, I had to hastily book another flight from Xian just to keep my journey going and exit the country. When I reached out to Bravofly.com.au on the 29th, hoping for a resolution to the chaos, their response left much to be desired. Despite my two missed connections, which were part of the booking through them, their attempts to rectify the situation seemed lackluster. While a refund was granted for the initial transfer, the second was met with a cold refusal. It became evident that this company was more focused on sales than ensuring a smooth travel experience for their customers. This ordeal served as a valuable lesson – sometimes it’s worth paying a little extra to book directly with airlines or reputable agencies to avoid unnecessary complications. Bravofly.com.au may offer enticing deals, but the peace of mind that comes with a reliable service is priceless. Let this be a cautionary tale for fellow travelers: beware of where you book, as a seamless journey is worth more than any discount.Bravofly.com.au: A Customer Service Nightmare Turned Costly Scam
My experience with bravofly.com.au was nothing short of a nightmare. Not only did I encounter zero customer support skills, but it felt like the sole purpose was to squeeze out extra charges at every opportunity. The ordeal began with an insidious scam, where an additional 50 insurance fee was sneakily added to my ticket purchase without my consent. It was evident that the company was more focused on exploiting customers rather than providing genuine assistance. The lack of transparency and underhanded tactics left me feeling deeply disappointed and misled. It's a shame to see a company resort to such deceitful practices, and I cannot in good conscience recommend bravofly.com.au to anyone.Smooth Sailing: A Seamless Booking Experience with Bravofly ✈️
As a frequent traveler, I am always on the lookout for hassle-free booking experiences, and Bravofly exceeded my expectations. From start to finish, the process was incredibly fast and easy. The user-friendly interface made it a breeze to find the best deals and select the perfect flight for my trip. The efficiency of the website not only saved me time but also made the entire booking process stress-free. With just a few clicks, I was able to secure my tickets and look forward to my upcoming adventure with excitement rather than anxiety. In addition to the seamless booking, the options available on Bravofly were impressive. I was able to compare different flights and choose the one that best suited my schedule and budget. This level of flexibility is invaluable to me as a traveler with specific preferences and requirements. Overall, my experience with Bravofly was top-notch, and I am eagerly anticipating my future flights with this exceptional service. I wholeheartedly recommend Bravofly to fellow travelers in search of a swift and convenient booking platform. Thank you, Bravofly, for making the process not just easy, but enjoyable too!No Results Found
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{{{reviewBody}}}Introduction:
Bravofly.com.au is an online travel agency that offers a wide range of travel services, including flight bookings, hotel reservations, car rentals, and holiday packages. With its user-friendly interface and competitive prices, Bravofly.com.au aims to provide customers with a seamless and hassle-free travel booking experience.Pros:
- Extensive Selection: Bravofly.com.au offers a vast selection of flights, hotels, and holiday packages, allowing users to find the perfect option to suit their travel needs.
- Competitive Pricing: The website consistently offers competitive prices on flights, hotels, and car rentals, providing customers with great value for their money.
- User-Friendly Interface: The website is intuitive and easy to navigate, making it simple for users to search, compare, and book their travel arrangements.
- Convenient Booking Process: Bravofly.com.au allows customers to book flights, hotels, and car rentals all in one place, streamlining the booking process.
- Secure Payment Options: The website offers various secure payment options, ensuring that customer information remains protected.
Cons:
- Limited Customer Service Options: Although Bravofly.com.au provides customer support via email and phone, it lacks live chat support, which could offer quicker resolution to customer queries.
- Additional Fees: Some users have reported encountering unexpected additional fees during the booking process, such as credit card fees or service charges.
- Selection Limitations: While Bravofly.com.au does offer a wide selection of travel options, it may not always provide alternatives for specific destinations or preferences.
User Experience:
Bravofly.com.au offers a seamless user experience with its user-friendly interface. The search function is easy to use, allowing users to quickly find and compare flights, hotels, and car rentals. The website is also mobile-friendly, enabling customers to make bookings on the go. However, some users have reported occasional glitches or slow loading times, which could be improved to enhance the overall user experience.
Pricing and Value for Money:
Bravofly.com.au is known for its competitive prices, offering customers great value for their money. The website consistently provides affordable flight options, discounted hotel rates, and budget-friendly holiday packages. However, it is important for users to carefully review all fees and charges before finalizing their bookings to avoid any unexpected costs.
Alternatives:
While Bravofly.com.au is a popular choice for many travelers, there are several alternative online travel agencies worth considering. Some notable alternatives include Expedia, Booking.com, and Kayak, each offering their unique features, benefits, and pricing options. It is advisable to compare prices and services across different platforms to ensure the best travel booking experience.
Customer Service:
Bravofly.com.au offers customer support via email and phone, allowing customers to seek assistance for any queries or concerns they may have. However, the absence of live chat support limits the real-time assistance available to users. Nevertheless, customer reviews indicate that the response time for email inquiries is generally prompt, and the support team is knowledgeable and helpful in resolving issues.
Product Quality and Selection:
Bravofly.com.au collaborates with reputable airlines, hotels, and car rental agencies to offer a high standard of product quality. Customers have access to a wide selection of flights from various airlines and can choose from a range of accommodation options to suit their preferences and budget. The website's partnerships ensure that customers can expect reliable and quality services.
Website Usability:
Bravofly.com.au has a well-designed and user-friendly website, making it easy for customers to search, compare, and book their travel arrangements. The website's layout is simple and clean, allowing users to navigate effortlessly through the different sections. However, occasional slow loading times and minor glitches have been reported, which could slightly affect the overall usability.
Returns and Exchanges:
Returns and exchanges are subject to the policies of the specific airlines, hotels, or car rental agencies booked through Bravofly.com.au. It is essential for customers to carefully review the terms and conditions of their bookings, as cancellation or modification policies may vary. Bravofly.com.au provides customers with detailed information regarding these policies, enabling them to make informed decisions regarding changes or cancellations.
Promotions and Discounts:
Bravofly.com.au occasionally offers promotions and discounts on flights, hotels, and holiday packages. These promotions can provide significant savings for customers and are often featured prominently on the website. It is advisable for users to regularly check the website's promotional offers to take advantage of any discounts or special deals.
Reputation:
Bravofly.com.au has built a reputable brand in the travel industry, known for its wide selection, competitive pricing, and user-friendly interface. However, the company has also faced criticism regarding unexpected fees and limited customer service options. Despite these criticisms, Bravofly.com.au maintains a solid reputation overall, with many satisfied customers continuing to use their services.
Payment Options:
Bravofly.com.au provides customers with several secure payment options, including major credit cards and popular online payment platforms. The website employs appropriate security measures to ensure the confidentiality and safety of customers' payment information.
Loyalty Programs:
Bravofly.com.au does not currently offer a specific loyalty program. However, customers can still earn loyalty points or rewards from partnered airlines or hotels by booking through the website, depending on the specific terms and conditions of those loyalty programs.
Customer Reviews:
Customer reviews for Bravofly.com.au are generally mixed. While many customers praise the website's competitive prices, easy booking process, and reliable services, others have reported issues such as unexpected fees or limited customer support options. It is advisable for customers to read reviews and consider their individual travel needs before making a booking through the website.
Community Involvement:
Bravofly.com.au does not have a significant presence in terms of community involvement or corporate social responsibility initiatives. This aspect could be an area for improvement to demonstrate greater commitment to social and environmental causes.
Shipping and Costs:
As an online travel agency, Bravofly.com.au does not involve physical shipping of products. Instead, customers receive electronic tickets or reservation confirmations via email or through their online account. Costs associated with bookings are clearly displayed during the booking process, including any additional fees or charges. However, customers should carefully review the breakdown of costs to ensure transparency and avoid any unexpected expenses.
In conclusion, Bravofly.com.au offers a comprehensive and user-friendly platform for booking flights, hotels, car rentals, and holiday packages. While it provides a wide selection, competitive pricing, and a convenient booking process, some limitations in customer service options and occasional additional fees have been reported. Overall, Bravofly.com.au remains a popular choice for travelers seeking affordable and reliable travel arrangements, but it is advisable for customers to review policies, fees, and customer reviews before finalizing bookings.