Rate Now Brewdog
Rate Brewdog
Pie-Chart Analysis
0% users rated Poor
20% users rated Average
0% users rated Very Good
35% users rated Excellent
Customer Service Excellence and Timely Delivery
As a loyal customer of brewdog.com, I want to commend their exceptional customer service and timely delivery. I understand that there might be occasional hiccups in any business, but I was truly impressed with how the customer service team handled my inquiry. Despite a slight delay in my delivery, their representative promptly addressed my concerns and provided me with the necessary updates, putting my mind at ease. The efficiency and professionalism displayed truly reflect the company's commitment to customer satisfaction. I highly recommend brewdog.com for their outstanding service and quality products.Memorable Experience at Brewdog Bristol Dock Side
Embarking on our journey to Brewdog Bristol Dock Side, we were met with a charming venue exuding warmth and character. Our visit was made even more delightful by the dedicated service of our server, who went above and beyond to cater to our needs. Despite her best efforts, however, the establishment seemed to be grappling with understaffing issues, leading to delays in receiving our food and drinks during the all-you-can-drink brunch event. The limited staffing and time constraints posed challenges, yet the overall experience was marked by a unique blend of frustration and satisfaction. The lively atmosphere and delectable offerings managed to shine through, making for a memorable outing that resonated with us long after we left. Reflecting on our time at Brewdog Bristol Dock Side, we are reminded of the importance of perseverance and resilience, as both the staff and patrons navigated through obstacles to create an unforgettable experience.A Glass Half Full: Jade’s Exceptional Customer Service
I recently had the pleasure of experiencing the exceptional customer service provided by Jade at brewdog.com. After purchasing an advent calendar for my husband, I accidentally shattered one of the accompanying glasses. Distraught, I reached out to customer service and was fortunate enough to have Jade assist me. Her warmth and genuine helpfulness immediately put me at ease. Despite my clumsy mishap, Jade went above and beyond to ensure that a replacement glass was promptly dispatched to me, free of charge. Her kindness and efficiency not only resolved my issue but also left a lasting impression. The level of care and dedication she exhibited is a true testament to the outstanding customer service at brewdog.com. I am genuinely grateful for Jade's assistance and commend her for her wonderful support. Thank you, Jade, for turning what could have been a disappointing situation into a heartwarming experience.Black Heart: A Guinness Lover’s New Favorite
Embracing the essence of the iconic Guinness, Black Heart has won me over with its unparalleled depth of flavor. As a dedicated Guinness enthusiast, I was initially hesitant to stray from my beloved stout. However, after indulging in Black Heart, I have found a new go-to brew that never fails to impress. The rich and robust taste of Black Heart has redefined my expectations, prompting me to consistently opt for this exceptional choice. I stumbled upon this gem a few weeks ago at the supermarket, and it has undeniably become a staple in my collection. If you're a fellow fan of Guinness, do yourself a favor and experience the unparalleled satisfaction that Black Heart has to offer. It's truly superb!Jade’s Exceptional Service Made My Day!
Upon reaching out to brewdog.com with a query regarding the bar art displayed in their Liverpool location, I was pleasantly surprised by the outstanding assistance provided by Jade. Not only did she go the extra mile to address my concerns after being redirected to customer service, but she also took the initiative to explore sourcing options for the artwork I admired. Additionally, Jade even shared creative ideas on how I could replicate the bar art experience at home, following a memorable visit to the bar. Her exceptional friendliness and dedication truly set her apart, showcasing a level of service that exceeded my expectations. Jade is undoubtedly a shining example of top-notch customer care at Brewdog, and I sincerely hope that her outstanding work ethic and warmth inspire others in the industry. My heartfelt thanks to Jade for making my interaction with Brewdog a truly delightful one!Exceptional Quality and Service, but Lacking in Communication
As a dedicated customer of brewdog.com, I have always been impressed by the exceptional quality and prompt delivery of their products. However, my recent experience has left me feeling quite disappointed. In my order from early December 2023, I discovered that some items were missing. Concerned, I promptly reached out to Brewdog via email, expressing my issue and seeking a resolution. Despite sending multiple follow-up emails, I regrettably did not receive any response or update regarding the status of my missing items. While my previous interactions with Brewdog have been nothing short of excellent, this particular experience has left me reluctant to continue my support in the future. The lack of communication and follow-up concerning my missing items has been disheartening, to say the least. However, I remain hopeful that Brewdog will address this issue and improve their communication process in the future, as I value the quality of their products and service. I await a prompt and satisfactory resolution. Sincerely, A Dedicated Brewdog CustomerImpressed by Brewdog’s Exceptional Customer Service
I recently had an issue with an order from brewdog.com, but I have to say that their customer service team completely won me over. I made a mistake with the address for a gift and was panicking when I found out that orders couldn't be amended or canceled. I couldn't find a customer service telephone number, so I raised a ticket and was initially disappointed to hear that it would take several days to get a response. However, Mikey from the customer service team reached out to me with a very understanding and apologetic response. While I was frustrated that I couldn't immediately rectify the mistake, the fact that Mikey acknowledged the issue and offered to help meant a lot to me. It's rare for me to post something negative, and I truly appreciate companies that are willing to engage and make things right. I am now feeling hopeful that the situation will be resolved, and I'm impressed by Brewdog's proactive approach to customer service. Thank you, Mikey, for your help and understanding. Update: Order number 003809492. I'm looking forward to a resolution and appreciate the effort to make things right.Embracing Brewdog’s Unbeatable Brews
Diving into the world of Brewdog is an experience like no other. As a dedicated supporter since 2015, Brewdog's innovation in craft beer never fails to captivate me. From the very first taste of their iconic Punk IPA, I was hooked. The refreshing and bold flavors continued to impress, making me a loyal fan of this exceptional brand. My recent interaction with Mikey from Customer Services further solidified my admiration for Brewdog. Their swift response and positive approach in resolving any concerns demonstrated their commitment to customer satisfaction. It's this level of dedication that sets Brewdog apart from the rest. While not every beer may appeal to my palate, the diverse range of flavors and styles offered by Brewdog is truly unmatched. Their courage to push boundaries and constantly experiment with new tastes is truly commendable. It's no wonder why Brewdog stands out as a pioneer in the craft beer industry. To all the Brewdog team – keep up the fantastic work! Your passion for brewing excellence shines through in every sip, making each experience a memorable one. Cheers to more innovative brews and exciting flavors ahead. You've truly won over this beer enthusiast's heart.Patience Rewarded: A Testimonial of Enduring Customer Service
My experience with brewdog.com tested my patience, but ultimately left me satisfied. Despite encountering lengthy delays with my order, which resulted in a 10-day wait for delivery, the exceptional customer service team stood out. While it initially took days to get a response to my inquiries, their dedication and commitment to resolving issues were commendable. The wait seemed endless, and I even contemplated switching to purchasing from supermarkets in the future. However, my opinion shifted when my order (#003804747, placed on 27th Jan) finally arrived on 5th Feb. The quality of the products and the genuine effort displayed by the customer service team won me over. Although delays can be frustrating, the resolution and the care shown by brewdog.com staff transformed my perception. The experience, while challenging, highlighted the importance of perseverance and reinforced my trust in the brand. I'll be returning as a customer, appreciating the value of patience and excellent service.An Exceptional Experience: Friendly Staff, Delicious Beer, and Invaluable Information
I recently had the pleasure of visiting brewdog.com's Paddington bar, and I must say, it was an exceptional experience. The moment I walked in, I was greeted by the lovely staff who exuded warmth and friendliness. Their knowledge about the various beer offerings, including the alcohol-free Punk IPA that I ordered, was truly impressive. Not only was the pint of alcohol-free Punk IPA delicious, but the staff also went above and beyond to provide me with valuable information about the beer, specifically regarding its carb content. Their willingness to engage and share insights added immense value to my visit. The overall ambiance of the bar, coupled with the attentive and informative staff, made my visit truly memorable. I left with a sense of fulfillment and a genuine eagerness to return. Without a doubt, I will be recommending this establishment to all my friends and colleagues. Thank you, brewdog.com, for an unforgettable experience. I can't wait to revisit and indulge in more delectable brews while enjoying the company of your wonderful staff.Unforgettable BrewDog Advent Calendar: A Gift of Joy and Cheers!
I stumbled upon the BrewDog Advent Calendar on brewdog.com while searching for a unique Christmas gift for my son. Little did I know that it would turn out to be the best present I've ever given him! The sturdy box arrived beautifully packaged, and the excitement on my son's face as he opened each numbered compartment every day of advent was priceless. Watching him unwind after work with a different, delightful BrewDog beer each day was truly heartwarming. The variety and quality of the selection surpassed all expectations, ensuring that his evenings were filled with joy and cheers. As I witnessed his genuine enjoyment, I knew I had made the perfect choice. As we eagerly await Christmas 2024, I am already planning to surprise him with another BrewDog Advent Calendar. The anticipation of another round of happiness and discovery is something we both eagerly look forward to. I wholeheartedly recommend this advent calendar as the ultimate gift that keeps on giving, turning ordinary days into extraordinary ones filled with love and laughter.Turned a Disappointing Experience into a Heartwarming Memory
Upon visiting brewdog.com, I initially felt disheartened by the lack of cleanliness at the venue. Furthermore, my order of 1/4 chicken turned out to be two small legs, a deviation from my expectation. However, amidst these setbacks, the shining beacon of this experience was the exceptional service provided by the staff. Their warmth and attentiveness truly turned my disappointment into gratitude. Their friendly demeanor and dedication to customer satisfaction left a lasting impression on me, overshadowing any initial disappointments. This gesture of kindness and care transformed a seemingly negative encounter into a heartwarming memory that I will always cherish.Brewdog: A Customer Service and Beer Selection Above and Beyond
As a loyal customer of Brewdog, I have nothing but positive things to say about my experiences with this company. The customer service I have received has consistently exceeded my expectations, and the wide variety of beers available has never failed to impress me. On one occasion, I made an error with an order, and the Brewdog team not only responded promptly but also went out of their way to help me rectify the situation. Furthermore, Brewdog's commitment to reducing carbon emissions is commendable, and it's a significant factor that motivates me to continue supporting their brand. With their dedication to sustainability, I feel good about choosing Brewdog not just for their exceptional products, but also for their responsible practices. Overall, I highly recommend Brewdog to anyone looking for a company that truly values its customers and the environment.Turning a Mistake into a Learning Moment: A Reflection on my Experience with BrewDog
As a loyal customer of BrewDog, I recently encountered a hiccup when I was charged the wrong price at checkout on their online store. Initially frustrated, I reached out to their customer service seeking assistance. Unfortunately, I was met with delays and a lack of response, leaving me disappointed with their service. Despite the initial setback, I believe every challenge presents an opportunity for growth. While BrewDog's customer service may have faltered in this instance, I see potential for improvement. I understand that reaching out to customer support and waiting for a resolution can be frustrating, especially when time-sensitive. In today's competitive market, customer service plays a pivotal role in shaping brand loyalty. The promptness and effectiveness of resolving issues can make a significant impact on a customer's overall experience. It is crucial for companies like BrewDog to prioritize clear communication and efficient solutions to uphold their reputation and retain customers. Moving forward, I hope BrewDog takes this feedback constructively and works towards enhancing their customer service experience. Transparency, empathy, and accountability are key components in fostering positive relationships with customers. As a consumer, I value the quality of service just as much as the products offered. While this incident may have left a temporary mark, I remain hopeful that BrewDog will rise to the occasion and exceed expectations in the future. I appreciate the opportunity to provide feedback and look forward to witnessing positive changes that will benefit both the company and its customers.Transformed by Exceptional Service: My Honest Review of Brewdog.com
I recently opted for the next day delivery service on Brewdog.com, eagerly anticipating a swift arrival. However, what ensued was a delay that left me disappointed. Placing my order on a Monday, I found myself still waiting come Thursday. The frustration mounted further as DHL, the delivery service, appeared to falter in their efficiency. Despite this setback, Brewdog's impeccable customer service turned the situation around. Their swift response and genuine concern for my experience truly stood out. The support team went above and beyond to address my concerns and ensure my satisfaction. While the initial hiccup was disheartening, Brewdog's unwavering commitment to their customers has won me over. Their prompt resolution and dedication to improving their services showcase a brand that values its clientele. Thank you, Brewdog, for transforming a moment of disappointment into a testament of exceptional service.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
BrewDog is a renowned craft beer company that has gained a significant reputation in the beverage industry. With a wide range of unique and innovative beers, BrewDog has become a go-to destination for beer enthusiasts around the world. In addition to their line-up of quality beers, BrewDog also offers an online platform, brewdog.com, where customers can browse and purchase their favorite beverages.
Pros and Cons
- Pros:
- Extensive selection of high-quality craft beers
- Unique and innovative flavors
- Easy-to-use website interface
- Fast and reliable shipping
- Active community involvement
- Cons:
- Higher price point compared to mainstream beer brands
- Limited availability of certain beers
User Experience
The user experience on BrewDog's website is smooth and intuitive, making it easy for customers to navigate and find their desired products. The site offers various filtering options, allowing users to search by beer style, flavor profile, or even alcohol percentage. Additionally, detailed product descriptions and reviews provide valuable information to potential buyers.
Pricing and Value for Money
BrewDog's beers are generally priced at a premium compared to mainstream beer brands. However, the higher price is justified by the company's commitment to using high-quality ingredients and their dedication to producing unique and exceptional flavors. Many customers find the value for money in BrewDog's beers to be excellent, considering the craftsmanship and taste they offer.
Customer Service
BrewDog is known for its excellent customer service. Their responsive customer support team promptly addresses any inquiries or concerns. Whether it's assistance with an order, product recommendations, or help with returns, BrewDog's customer service team is knowledgeable and attentive to customer needs.
Product Quality and Selection
BrewDog takes pride in its commitment to brewing high-quality craft beers. Their beverages are crafted with precision, using carefully selected ingredients to ensure remarkable flavors and consistent quality. The company offers an extensive selection of both core and limited-edition beers, catering to a variety of tastes and preferences.
Website Usability
BrewDog's website is designed with user-friendliness in mind. The intuitive interface and clear navigation allow customers to browse through the product offerings effortlessly. The website loads quickly, and the ordering process is straightforward, making it convenient to purchase their beers online.
Returns and Exchanges
In the unlikely event that a customer is unsatisfied with their purchase, BrewDog has a hassle-free returns and exchanges policy. Customers can reach out to the customer service team to initiate the return process and receive assistance with any issues.
Promotions and Discounts
BrewDog frequently offers promotions and discounts on their website, allowing customers to enjoy their beers at a more affordable price. These discounts can be found under the "Offers" section on brewdog.com. The company also notifies customers about exclusive deals and limited releases through their newsletter and social media channels.
Reputation
BrewDog has built a strong reputation for being a pioneer in the craft beer industry. Their commitment to quality, craftsmanship, and innovation has earned them a loyal customer base and numerous awards. The company's dedication to sustainability and community involvement has also contributed to their positive reputation.
Payment Options
- Brewdog.com accepts various payment options, including:
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
Loyalty Programs
BrewDog offers a loyalty program called "Equity for Punks" that allows customers to become shareholders in the company. By investing in BrewDog through this program, members gain access to exclusive benefits, such as discounts on beers, special events, and limited-edition releases. This loyalty program further strengthens the bond between BrewDog and its customers.
Customer Reviews
Customer reviews play a crucial role in BrewDog's online presence. The website incorporates a review system, where customers can leave feedback and ratings for the beers they've purchased. These reviews provide valuable insights to potential buyers and help them make informed decisions.
Community Involvement
BrewDog actively engages with its community through various initiatives. The company organizes events, beer tastings, and collaborations with other craft breweries, fostering a sense of camaraderie among beer enthusiasts. BrewDog also supports charitable causes and sustainability efforts, demonstrating their commitment to making a positive impact.
Shipping and Costs
BrewDog offers reliable and efficient shipping services within their delivery areas. The shipping costs vary based on the location and order size. Orders over a certain value may qualify for free shipping. Customers can track their orders through the website for added convenience.
In conclusion, BrewDog.com provides an exceptional online platform for beer lovers to explore and purchase quality craft beers. With a wide selection of unique flavors, excellent customer service, and a user-friendly website, BrewDog stands as a trustworthy and reputable brand in the craft beer industry.