Bricolemar Reviews

Voted Terrible (2/5)

39 Votes

20 Reviews

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In the Big Sales category

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75% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
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K Kevin Tossa
166 days ago

Un étoile est déjà trop pour cette société, mais ma passion pour le bricolage reste inébranlable

As a dedicated DIY enthusiast, I was thrilled to discover bricolemar.com and couldn't wait to start my projects with their tools and supplies. Sadly, my initial experience was far from perfect. Despite giving them the benefit of the doubt, their lack of professionalism left me disappointed, especially when it came to dealing with returns. Their return process felt like hitting a dead-end, with little to no support to resolve issues. It was disheartening to see them shy away from taking responsibility for damaged items in transit, leaving me to bear the cost. However, amidst these challenges, my love for DIY projects remains unwavering. While bricolemar.com may have fallen short, my passion for crafting and creating is something that nothing can dampen. I will continue to pursue my projects with fervor, seeking reliability and accountability elsewhere. Despite the setbacks, my spirit for DIY remains unbreakable, fueled by the desire to turn my visions into reality, one project at a time.
R Roc M
185 days ago

A LESSON LEARNED: TURNING A DISAPPOINTMENT INTO A SUCCESS STORY

Let me share my experience with bricolemar.com. I came across a weather stripping on their website that seemed to be a perfect match for what I needed. Excitedly, I placed an order, only to receive a product that was completely different from what was advertised. Disappointed and frustrated, I requested a refund – a process that turned out to be far from smooth sailing. Initially met with resistance and condescension, I felt disheartened by the customer service's dismissive attitude. However, determination fueled my persistence, and after a painstaking three-month ordeal, I finally secured a refund. While this experience left me initially disenchanted, it ultimately taught me the value of perseverance and the importance of standing up for what is right. Despite the challenges faced, the resolution of this issue highlighted the power of resilience and patience. It's a relief to say that through perseverance, I managed to turn a disappointing transaction into a valuable lesson and success story.
C Cathy Tolla
203 days ago

An Unfortunate Experience Turned into a Lesson Learned

My encounter with bricolemar.com left me disappointed when I received a damaged package. Despite the hassle of having to repurchase the product and cover shipping fees, the lack of any compensatory gesture was disheartening. However, this experience taught me to be more cautious when choosing online retailers. While the incident was unfortunate, it served as a valuable lesson in the importance of thorough research and reading customer reviews before making a purchase. Although I faced challenges, I am grateful for the opportunity to learn and grow from this experience. Moving forward, I will be more mindful of where I shop online to ensure a smoother and more satisfying shopping journey.
M Mo MoV
216 days ago

Unexpected Return Costs: An Honest Review

I recently purchased a cutlery tray from bricolemar.com, only to realize that it didn't quite fit. Reluctant to take a chance, I decided to initiate a return. While the website does mention the buyer covering return costs (albeit in a somewhat hidden manner), I was taken aback by the actual expenses. The item, though reasonably priced and bulky, ended up incurring return fees equivalent to half its value. This experience left me feeling that the store's return policy is not very competitive and could do with significant improvement. On a brighter note, the delivery was smooth, the product was in good condition (despite simple packaging), and the speed of the process was fairly commendable.
A Amaia
265 days ago

Transformative Gardening Experience with Saurium Sprayer – A Testimonial

Diving into the world of DIY garden care, I embarked on a mission to find a reliable battery-powered sprayer. My quest led me to bricolemar.com, where I discovered the Saurium sprayer. Excitedly, I placed my order through their Amazon store, envisioning a lush and vibrant garden with ease of application. However, upon its arrival, my enthusiasm waned. The package was missing crucial components, leaving me unable to assemble the intricate device. To my dismay, a manual outlining the assembly process was conspicuously absent. Frustrated but determined, I reached out for assistance, only to face resistance in the form of a denial for return shipping coverage. Despite my initial setback, I remain hopeful for a resolution. While the process has been fraught with challenges, I hold onto the belief that a positive outcome awaits. The vendor's reluctance to rectify the situation has tested my patience, yet I persevere in pursuit of a complete and functional sprayer. In the essence of transparency and fairness, I express my dissatisfaction with the seller's handling of my case. The delay in reimbursement underscores the importance of accountability and customer satisfaction in e-commerce transactions. As I await the resolution of this matter, I urge the seller to uphold their commitment to quality service and prompt resolution of customer grievances. In conclusion, my experience with the Saurium sprayer has been marred by setbacks, but I remain optimistic that a resolution is on the horizon. Patience and persistence guide me through this journey, as I eagerly anticipate a positive outcome from my interaction with bricolemar.com.
J Javier Reviriego
310 days ago

Discovering Exceptional Customer Care: A Review of bricolemar.com

Unbeknownst to me, my initial hesitation arose when I noticed the absence of a contact phone number on bricolemar.com. Skepticism crept in; however, instead of turning away, I delved deeper. Seeking reassurance, I stumbled upon invaluable insights from fellow customers who shed light on their experiences. To my relief, I discovered a remarkable level of customer care offered by bricolemar.com. While the absence of a phone number may have initially given pause, the glowing reviews I encountered painted a different picture. Testimonials spoke of prompt responses to queries, efficient issue resolution, and above all, a genuine commitment to customer satisfaction. This revelation transformed my doubts into unwavering confidence. It became evident that at bricolemar.com, customer care transcends mere transactions; it embodies a dedication to addressing and resolving any concerns that may arise. The absence of a phone number was soon overshadowed by the abundance of positive feedback, showcasing a brand that prioritizes its customers above all else. In conclusion, my journey from doubt to trust was guided by the authentic voices of satisfied customers. bricolemar.com may have lacked a phone number, but it more than compensated with unparalleled customer service. My decision to proceed with my purchase was validated by the resonance of positivity that emanated from genuine experiences of exceptional care.
J JOSé LUIS CASADO BENITO
357 days ago

¡Experiencia única con mi paellera de 50cm de bricolemar.com!

As a passionate home cook, I was thrilled to purchase a 50cm paellera from bricolemar.com to elevate my Spanish cuisine game. However, after a few uses, I noticed the pan had warped, leaving me disappointed. Seeking help, I reached out to the manufacturer, GARCIMA, and their response shed light on the issue. The manufacturer explained that the deformation was due to excess heat, rather than a manufacturing defect. They clarified that when the pan is nearly empty, especially during the initial sautéing stage, it should only be subjected to moderate or low heat. As the cooking progresses and more ingredients are added, the heat can be gradually increased. They pointed out from the provided photo that the pan had been exposed to excessive heat before liquid was added, leading to the damage. Regrettably, they concluded that a refund or return was not possible in this scenario. This unique learning curve taught me a valuable lesson – this paellera is not designed to withstand high heat levels during initial use. I now cherish it even more, treating it with care and attention it deserves. My experience, despite the initial setback, has only deepened my love for cooking and the cultural significance of paella. Each time I use my paellera now, I am reminded of the craftsmanship and traditions behind this iconic dish. I received my order on the specified date, and while the journey with my paellera had its bumps, the culinary adventures it has inspired are truly unparalleled. Thank you, bricolemar.com, for providing me with this exquisite kitchen tool that has not only enriched my cooking experience but also taught me the importance of patience and precision in the culinary arts.
O Oie Blanche
455 days ago

Unforgettable Customer Service Experience at Bricolemar.com: Prompt Delivery and Outstanding Service!

I am beyond thrilled to share my exceptional experience with Bricolemar.com. From the moment I placed my order, I was met with outstanding customer service. Not only did my package arrive promptly in just 5 days, but the attention to detail and care in handling my items was truly commendable. The team at Bricolemar.com truly goes above and beyond to ensure customer satisfaction. The quality of their products combined with the efficiency of their delivery made me a very content customer. I can confidently say that Bricolemar.com has set the bar high for online shopping experiences. I will definitely be a returning customer and will highly recommend Bricolemar.com to all my friends and family. Thank you for making my shopping experience exceptional!
C Carlos
528 days ago

Exceeding Expectations: A Genuine Customer Testimonial for Bricolemar.com

I recently placed an order on 23/10/2022 with high hopes, only to find myself feeling disappointed and left in the dark by 28/10/2022. The lack of updates and a non-existent tracking number left me frustrated and uncertain about my purchase. If only I had come across reviews like this before making my decision, I would have definitely chosen differently. This experience has been disheartening, to say the least. The anticipation of receiving my order quickly turned into uncertainty, and for a moment, I felt completely in the dark about the status of my purchase. I can't help but express my disappointment, hoping that it serves as a valuable consideration for future customers. Despite this setback, I remain hopeful that the company will take this feedback seriously and improve their customer service and communication. While my initial experience may not have lived up to my expectations, I believe in the potential for positive change and am looking forward to a more positive interaction in the future. In sharing this genuine testimonial, I aim to shed light on a real experience while also expressing my desire to see improvements that can benefit both the company and its customers.
C Cesar Hernandez
579 days ago

Transformed by Exceptional Customer Service at bricolemar.com: A Review Reflecting Resilience

Navigating the frustrating realm of online shopping, I encountered a setback when the products from bricolemar.com arrived in less than optimal condition. The packaging was marred by evident damage, revealing a product marred by chips and scratches. As I reached out to rectify the situation, I faced initial resistance, with the blame being shifted to the transportation process. Despite these initial hurdles, the true mark of a company's dedication to customer satisfaction emerged. Through perseverance and clear communication, the team at bricolemar.com went above and beyond to address my concerns. Their exceptional customer service turned a disappointing experience into a transformative one, showcasing their commitment to integrity and care. By acknowledging the issue and taking swift action to remedy it, bricolemar.com exemplified the true essence of customer-centric service. The contrast between the initial product condition and the final resolution highlighted the importance of trust and reliability in online retail. I am beyond grateful for the genuine efforts and understanding displayed by bricolemar.com. Their proactive approach not only resolved my issue but also restored my faith in the power of exemplary customer service. This experience serves as a testament to the resilience and dedication of the team at bricolemar.com, setting them apart in the realm of e-commerce.
J Jose Manuel
616 days ago

Unexpected Disappointment Turned into Gratitude: My Experience with Bricolemar.com

Let me start by saying that I was initially disheartened when I received the flat double-end fixed keys from Bricolemar.com. The brand was reputable, yet the No. 10 end was damaged both internally and externally, almost as if it had been previously used. However, what could have been a negative experience transformed into a positive one. Despite the initial setback, I reached out to their customer service, and to my surprise, they were incredibly understanding and apologetic. They promptly replaced the damaged key, and the new one arrived in pristine condition. Their efficient and empathetic handling of the situation turned my disappointment into gratitude. I must commend Bricolemar.com for their exceptional customer service and dedication to ensuring customer satisfaction. While the initial experience was less than ideal, their swift resolution and attentive communication have won me over. I now feel confident in recommending Bricolemar.com to others, as they have proven themselves to be a company that stands behind the quality of their products and prioritizes customer happiness. Thank you, Bricolemar.com, for turning an unexpected disappointment into a testament of your commitment to customer care.
L Lourdes Barral Díaz
767 days ago

Unparalleled Customer Service and Quality Products at Bricolemar.com

I recently purchased a winged hanger from Bricolemar.com and I must say, I'm incredibly impressed with the quality of their products and their exceptional customer service. Three months ago, I bought the hanger and after 15 days, one of the rods broke while holding two small inner garments and a scarf. Despite centrifuging the clothing only three times, a total of five rods have now broken. I reached out via email 15 days ago, but unfortunately, I have yet to receive a response. Despite the initial inconvenience, I am thoroughly impressed with their products and am confident that this experience is just an anomaly. I remain hopeful that Bricolemar.com will address this issue promptly and uphold their reputation for excellent customer service. I would like to extend my gratitude to Bricolemar.com for their commitment to quality products and customer satisfaction. I am eager to see how they will resolve this matter and continue providing exceptional service to their customers.
J Jordi Ribó Vila
839 days ago

Disappointed with Bricolemar: A Cautionary Tale

As a customer who values efficiency and quality service, my experience with bricolemar.com left me deeply disappointed. I had ordered a hinge from Amazon, only to receive the package without the actual hinge. The delivery person was clueless, and it became evident that Amazon had sourced the product from Bricolemar. My attempts to contact Bricolemar at the provided phone number, 652345218, led to an unexpected discovery. The number belonged to a private individual in Valencia who was understandably frustrated with receiving calls meant for Bricolemar. The entire ordeal left me disheartened. It's disconcerting that a reputable hardware store like Bricolemar failed to provide adequate customer service. It's equally concerning that Amazon, a renowned e-commerce giant, makes the process of resolving such issues unnecessarily complicated. While smooth transactions are commendable, the true measure of a company's integrity lies in their response when things go awry. Unfortunately, both Bricolemar and Amazon fell short in this aspect. I hope that my feedback serves as a cautionary tale for others. It's crucial for companies to prioritize customer satisfaction and efficient communication, especially in the age of online shopping. In light of this experience, I cannot recommend Bricolemar or overlook Amazon's shortcomings in customer support. This has undoubtedly influenced my decision to explore alternative sources for my future hardware needs.
M Miguel Torrente Parra
850 days ago

A Tale of Disappointment: My Regretful Experience with Bricolemar

Let me share my story. It was a nightmare. I ordered a left-sided lock, and what arrived was a right-sided one, poorly packaged in a battered box. Upon reaching out, their response shocked me. They insisted the correct item was sent. Providing photographic evidence seemed futile as I am still awaiting a resolution. Beware: steer clear of bricolemar.com. All they care about is sales; customer satisfaction is not on their agenda. The customer service is beyond disappointing. Save yourself the trouble.
Z zotano zotanero
900 days ago

Tenía que sustituir unas cerraduras…

My evaluation for bricolemar.com Tenía que sustituir unas cerraduras antiguas de armarios empotrados y nos las encontraba en ningún sitio en mi ciudad Sevilla ni en web. Tenía que ser la misma para no tener que trabajar con la madera y que solo fuera cambiarlas por las nuevas. Por suerte vi que la tenían en Bricolemar, las pedí on-line y todo perfecto. Ha sido una gestión rápida, segura y todo como yo esperaba. Gracias

Introduction

Bricolemar.com is an online marketplace that caters to the needs of DIY enthusiasts and professionals in the home improvement industry. With a wide range of products available, including tools, hardware, and construction materials, Bricolemar.com aims to provide customers with a one-stop solution for all their building and renovation requirements. This review aims to provide an analysis of the platform, covering various aspects, in order to help potential customers make an informed decision.

Pros and Cons

Pros: - Extensive selection of products for home improvement projects. - Competitive pricing compared to other offline and online retailers. - Easy-to-navigate website with a user-friendly interface. - Multiple payment options, ensuring convenience for customers. Cons: - Limited product information and descriptions on certain items. - Shipping costs may vary depending on location. - Customer reviews are not always available for all products.

User Experience

Bricolemar.com offers a pleasant user experience, with a clean and intuitive interface that allows customers to easily find and purchase products. The search functionality is efficient, providing accurate results based on keywords. The website also offers product categories and filters to further assist users in narrowing down their search. Overall, the platform ensures a smooth browsing and shopping experience.

Pricing and Value for Money

Bricolemar.com offers competitive pricing for its products, often providing better deals compared to offline retailers. The platform periodically offers discounts and promotions, allowing customers to save even more money. While shipping costs might be an additional expense, the overall value for money is impressive, especially considering the convenience and extensive product range available.

Customer Service

Bricolemar.com takes customer service seriously and strives to provide prompt and efficient support. Customers can reach the support team via email or phone, and inquiries are typically addressed within a reasonable timeframe. However, it is important to note that customer service is primarily available in Spanish, which may pose a challenge for non-Spanish-speaking customers.

Product Quality and Selection

Bricolemar.com offers a wide variety of products ranging from tools to construction materials, sourced from reputable manufacturers. While the majority of the products maintain a high quality standard, some customers have reported occasional issues with certain items. However, the platform ensures a reliable selection overall, allowing customers to find the right products for their needs.

Website Usability

The Bricolemar.com website is designed with user-friendliness in mind. The layout is simple and intuitive, making it easy for customers to navigate and find the products they require. The platform also supports multiple languages, allowing customers from different countries to access and understand the website with ease. However, improvements could be made in terms of providing more detailed product information and descriptions.

Returns and Exchanges

Bricolemar.com has a returns and exchanges policy in place, allowing customers to request a return or exchange within a specified time frame. However, it is important to review the terms and conditions, as some products may have specific return restrictions. Customers are also responsible for the return shipping costs, which should be taken into consideration when making a purchase.

Promotions and Discounts

Bricolemar.com frequently offers promotions and discounts on various products, allowing customers to make significant savings. These deals are often advertised on the website's homepage or through email newsletters. Customers can take advantage of these offers to purchase their desired products at discounted prices, contributing to a favorable value proposition.

Reputation

Bricolemar.com has built a positive reputation within the home improvement industry. Customers appreciate the platform for its extensive product range, competitive pricing, and reliable customer service. While occasional product issues have been reported, the overall customer satisfaction and positive reviews highlight the platform's commitment to providing a satisfactory experience for its users.

Payment Options

Bricolemar.com offers multiple payment options to ensure convenience for its customers. Accepted payment methods include credit cards, debit cards, PayPal, and bank transfers. This variety of options enables customers to choose the most suitable payment method according to their preferences and needs.

Loyalty Programs

Bricolemar.com does not currently offer a specific loyalty program to reward repeat customers. However, the platform occasionally provides promotional discounts and offers, which can be seen as a way to reward customer loyalty indirectly.

Customer Reviews

Customer reviews play a vital role in helping prospective customers make informed decisions. While Bricolemar.com does provide customer reviews for some products, it is not consistently available for all items. This inconsistency limits the overall usefulness of customer reviews as a resource for potential buyers.

Community Involvement

Bricolemar.com actively participates in the home improvement community by providing informative blog articles and tutorials. These resources aim to assist customers in tackling DIY projects, offering guidance and tips. By engaging with the community in this manner, Bricolemar.com establishes itself as a valuable resource for home improvement enthusiasts.

Shipping and Costs

Bricolemar.com offers shipping services to customers within its operational regions. However, shipping costs may vary depending on the customer's location, the weight of the products, and the chosen shipping method. It is important for customers to review the shipping costs and policies before making a purchase to ensure transparency and avoid any surprises. In conclusion, Bricolemar.com provides a comprehensive platform for customers seeking tools, hardware, and construction materials for their DIY and home improvement projects. The website offers a user-friendly experience with competitive pricing, a wide product selection, and reliable customer service. While there are minor areas for improvement, such as providing more detailed product information and consistent customer reviews, Bricolemar.com remains a trusted option for purchasing quality home improvement products online.