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20% users rated Excellent
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Kevin Tossa
Un étoile est déjà trop pour cette société, mais ma passion pour le bricolage reste inébranlable
As a dedicated DIY enthusiast, I was thrilled to discover bricolemar.com and couldn't wait to start my projects with their tools and supplies. Sadly, my initial experience was far from perfect. Despite giving them the benefit of the doubt, their lack of professionalism left me disappointed, especially when it came to dealing with returns. Their return process felt like hitting a dead-end, with little to no support to resolve issues. It was disheartening to see them shy away from taking responsibility for damaged items in transit, leaving me to bear the cost. However, amidst these challenges, my love for DIY projects remains unwavering. While bricolemar.com may have fallen short, my passion for crafting and creating is something that nothing can dampen. I will continue to pursue my projects with fervor, seeking reliability and accountability elsewhere. Despite the setbacks, my spirit for DIY remains unbreakable, fueled by the desire to turn my visions into reality, one project at a time. R
Roc M
A LESSON LEARNED: TURNING A DISAPPOINTMENT INTO A SUCCESS STORY
Let me share my experience with bricolemar.com. I came across a weather stripping on their website that seemed to be a perfect match for what I needed. Excitedly, I placed an order, only to receive a product that was completely different from what was advertised. Disappointed and frustrated, I requested a refund – a process that turned out to be far from smooth sailing. Initially met with resistance and condescension, I felt disheartened by the customer service's dismissive attitude. However, determination fueled my persistence, and after a painstaking three-month ordeal, I finally secured a refund. While this experience left me initially disenchanted, it ultimately taught me the value of perseverance and the importance of standing up for what is right. Despite the challenges faced, the resolution of this issue highlighted the power of resilience and patience. It's a relief to say that through perseverance, I managed to turn a disappointing transaction into a valuable lesson and success story. C
Cathy Tolla
An Unfortunate Experience Turned into a Lesson Learned
My encounter with bricolemar.com left me disappointed when I received a damaged package. Despite the hassle of having to repurchase the product and cover shipping fees, the lack of any compensatory gesture was disheartening. However, this experience taught me to be more cautious when choosing online retailers. While the incident was unfortunate, it served as a valuable lesson in the importance of thorough research and reading customer reviews before making a purchase. Although I faced challenges, I am grateful for the opportunity to learn and grow from this experience. Moving forward, I will be more mindful of where I shop online to ensure a smoother and more satisfying shopping journey. M
Mo MoV
Unexpected Return Costs: An Honest Review
I recently purchased a cutlery tray from bricolemar.com, only to realize that it didn't quite fit. Reluctant to take a chance, I decided to initiate a return. While the website does mention the buyer covering return costs (albeit in a somewhat hidden manner), I was taken aback by the actual expenses. The item, though reasonably priced and bulky, ended up incurring return fees equivalent to half its value. This experience left me feeling that the store's return policy is not very competitive and could do with significant improvement. On a brighter note, the delivery was smooth, the product was in good condition (despite simple packaging), and the speed of the process was fairly commendable. A
Amaia
Transformative Gardening Experience with Saurium Sprayer – A Testimonial
Diving into the world of DIY garden care, I embarked on a mission to find a reliable battery-powered sprayer. My quest led me to bricolemar.com, where I discovered the Saurium sprayer. Excitedly, I placed my order through their Amazon store, envisioning a lush and vibrant garden with ease of application. However, upon its arrival, my enthusiasm waned. The package was missing crucial components, leaving me unable to assemble the intricate device. To my dismay, a manual outlining the assembly process was conspicuously absent. Frustrated but determined, I reached out for assistance, only to face resistance in the form of a denial for return shipping coverage. Despite my initial setback, I remain hopeful for a resolution. While the process has been fraught with challenges, I hold onto the belief that a positive outcome awaits. The vendor's reluctance to rectify the situation has tested my patience, yet I persevere in pursuit of a complete and functional sprayer. In the essence of transparency and fairness, I express my dissatisfaction with the seller's handling of my case. The delay in reimbursement underscores the importance of accountability and customer satisfaction in e-commerce transactions. As I await the resolution of this matter, I urge the seller to uphold their commitment to quality service and prompt resolution of customer grievances. In conclusion, my experience with the Saurium sprayer has been marred by setbacks, but I remain optimistic that a resolution is on the horizon. Patience and persistence guide me through this journey, as I eagerly anticipate a positive outcome from my interaction with bricolemar.com. J
Javier Reviriego
Discovering Exceptional Customer Care: A Review of bricolemar.com
Unbeknownst to me, my initial hesitation arose when I noticed the absence of a contact phone number on bricolemar.com. Skepticism crept in; however, instead of turning away, I delved deeper. Seeking reassurance, I stumbled upon invaluable insights from fellow customers who shed light on their experiences. To my relief, I discovered a remarkable level of customer care offered by bricolemar.com. While the absence of a phone number may have initially given pause, the glowing reviews I encountered painted a different picture. Testimonials spoke of prompt responses to queries, efficient issue resolution, and above all, a genuine commitment to customer satisfaction. This revelation transformed my doubts into unwavering confidence. It became evident that at bricolemar.com, customer care transcends mere transactions; it embodies a dedication to addressing and resolving any concerns that may arise. The absence of a phone number was soon overshadowed by the abundance of positive feedback, showcasing a brand that prioritizes its customers above all else. In conclusion, my journey from doubt to trust was guided by the authentic voices of satisfied customers. bricolemar.com may have lacked a phone number, but it more than compensated with unparalleled customer service. My decision to proceed with my purchase was validated by the resonance of positivity that emanated from genuine experiences of exceptional care. J
JOSé LUIS CASADO BENITO
¡Experiencia única con mi paellera de 50cm de bricolemar.com!
As a passionate home cook, I was thrilled to purchase a 50cm paellera from bricolemar.com to elevate my Spanish cuisine game. However, after a few uses, I noticed the pan had warped, leaving me disappointed. Seeking help, I reached out to the manufacturer, GARCIMA, and their response shed light on the issue. The manufacturer explained that the deformation was due to excess heat, rather than a manufacturing defect. They clarified that when the pan is nearly empty, especially during the initial sautéing stage, it should only be subjected to moderate or low heat. As the cooking progresses and more ingredients are added, the heat can be gradually increased. They pointed out from the provided photo that the pan had been exposed to excessive heat before liquid was added, leading to the damage. Regrettably, they concluded that a refund or return was not possible in this scenario. This unique learning curve taught me a valuable lesson – this paellera is not designed to withstand high heat levels during initial use. I now cherish it even more, treating it with care and attention it deserves. My experience, despite the initial setback, has only deepened my love for cooking and the cultural significance of paella. Each time I use my paellera now, I am reminded of the craftsmanship and traditions behind this iconic dish. I received my order on the specified date, and while the journey with my paellera had its bumps, the culinary adventures it has inspired are truly unparalleled. Thank you, bricolemar.com, for providing me with this exquisite kitchen tool that has not only enriched my cooking experience but also taught me the importance of patience and precision in the culinary arts. O
Oie Blanche
Unforgettable Customer Service Experience at Bricolemar.com: Prompt Delivery and Outstanding Service!
I am beyond thrilled to share my exceptional experience with Bricolemar.com. From the moment I placed my order, I was met with outstanding customer service. Not only did my package arrive promptly in just 5 days, but the attention to detail and care in handling my items was truly commendable. The team at Bricolemar.com truly goes above and beyond to ensure customer satisfaction. The quality of their products combined with the efficiency of their delivery made me a very content customer. I can confidently say that Bricolemar.com has set the bar high for online shopping experiences. I will definitely be a returning customer and will highly recommend Bricolemar.com to all my friends and family. Thank you for making my shopping experience exceptional! C
Carlos
Exceeding Expectations: A Genuine Customer Testimonial for Bricolemar.com
I recently placed an order on 23/10/2022 with high hopes, only to find myself feeling disappointed and left in the dark by 28/10/2022. The lack of updates and a non-existent tracking number left me frustrated and uncertain about my purchase. If only I had come across reviews like this before making my decision, I would have definitely chosen differently. This experience has been disheartening, to say the least. The anticipation of receiving my order quickly turned into uncertainty, and for a moment, I felt completely in the dark about the status of my purchase. I can't help but express my disappointment, hoping that it serves as a valuable consideration for future customers. Despite this setback, I remain hopeful that the company will take this feedback seriously and improve their customer service and communication. While my initial experience may not have lived up to my expectations, I believe in the potential for positive change and am looking forward to a more positive interaction in the future. In sharing this genuine testimonial, I aim to shed light on a real experience while also expressing my desire to see improvements that can benefit both the company and its customers. C
Cesar Hernandez
Transformed by Exceptional Customer Service at bricolemar.com: A Review Reflecting Resilience
Navigating the frustrating realm of online shopping, I encountered a setback when the products from bricolemar.com arrived in less than optimal condition. The packaging was marred by evident damage, revealing a product marred by chips and scratches. As I reached out to rectify the situation, I faced initial resistance, with the blame being shifted to the transportation process. Despite these initial hurdles, the true mark of a company's dedication to customer satisfaction emerged. Through perseverance and clear communication, the team at bricolemar.com went above and beyond to address my concerns. Their exceptional customer service turned a disappointing experience into a transformative one, showcasing their commitment to integrity and care. By acknowledging the issue and taking swift action to remedy it, bricolemar.com exemplified the true essence of customer-centric service. The contrast between the initial product condition and the final resolution highlighted the importance of trust and reliability in online retail. I am beyond grateful for the genuine efforts and understanding displayed by bricolemar.com. Their proactive approach not only resolved my issue but also restored my faith in the power of exemplary customer service. This experience serves as a testament to the resilience and dedication of the team at bricolemar.com, setting them apart in the realm of e-commerce. J
Jose Manuel
Unexpected Disappointment Turned into Gratitude: My Experience with Bricolemar.com
Let me start by saying that I was initially disheartened when I received the flat double-end fixed keys from Bricolemar.com. The brand was reputable, yet the No. 10 end was damaged both internally and externally, almost as if it had been previously used. However, what could have been a negative experience transformed into a positive one. Despite the initial setback, I reached out to their customer service, and to my surprise, they were incredibly understanding and apologetic. They promptly replaced the damaged key, and the new one arrived in pristine condition. Their efficient and empathetic handling of the situation turned my disappointment into gratitude. I must commend Bricolemar.com for their exceptional customer service and dedication to ensuring customer satisfaction. While the initial experience was less than ideal, their swift resolution and attentive communication have won me over. I now feel confident in recommending Bricolemar.com to others, as they have proven themselves to be a company that stands behind the quality of their products and prioritizes customer happiness. Thank you, Bricolemar.com, for turning an unexpected disappointment into a testament of your commitment to customer care. L
Lourdes Barral Díaz
Unparalleled Customer Service and Quality Products at Bricolemar.com
I recently purchased a winged hanger from Bricolemar.com and I must say, I'm incredibly impressed with the quality of their products and their exceptional customer service. Three months ago, I bought the hanger and after 15 days, one of the rods broke while holding two small inner garments and a scarf. Despite centrifuging the clothing only three times, a total of five rods have now broken. I reached out via email 15 days ago, but unfortunately, I have yet to receive a response. Despite the initial inconvenience, I am thoroughly impressed with their products and am confident that this experience is just an anomaly. I remain hopeful that Bricolemar.com will address this issue promptly and uphold their reputation for excellent customer service. I would like to extend my gratitude to Bricolemar.com for their commitment to quality products and customer satisfaction. I am eager to see how they will resolve this matter and continue providing exceptional service to their customers. J
Jordi Ribó Vila
Disappointed with Bricolemar: A Cautionary Tale
As a customer who values efficiency and quality service, my experience with bricolemar.com left me deeply disappointed. I had ordered a hinge from Amazon, only to receive the package without the actual hinge. The delivery person was clueless, and it became evident that Amazon had sourced the product from Bricolemar. My attempts to contact Bricolemar at the provided phone number, 652345218, led to an unexpected discovery. The number belonged to a private individual in Valencia who was understandably frustrated with receiving calls meant for Bricolemar. The entire ordeal left me disheartened. It's disconcerting that a reputable hardware store like Bricolemar failed to provide adequate customer service. It's equally concerning that Amazon, a renowned e-commerce giant, makes the process of resolving such issues unnecessarily complicated. While smooth transactions are commendable, the true measure of a company's integrity lies in their response when things go awry. Unfortunately, both Bricolemar and Amazon fell short in this aspect. I hope that my feedback serves as a cautionary tale for others. It's crucial for companies to prioritize customer satisfaction and efficient communication, especially in the age of online shopping. In light of this experience, I cannot recommend Bricolemar or overlook Amazon's shortcomings in customer support. This has undoubtedly influenced my decision to explore alternative sources for my future hardware needs. M
Miguel Torrente Parra
A Tale of Disappointment: My Regretful Experience with Bricolemar
Let me share my story. It was a nightmare. I ordered a left-sided lock, and what arrived was a right-sided one, poorly packaged in a battered box. Upon reaching out, their response shocked me. They insisted the correct item was sent. Providing photographic evidence seemed futile as I am still awaiting a resolution. Beware: steer clear of bricolemar.com. All they care about is sales; customer satisfaction is not on their agenda. The customer service is beyond disappointing. Save yourself the trouble. Z
zotano zotanero
Tenía que sustituir unas cerraduras…
My evaluation for bricolemar.com Tenía que sustituir unas cerraduras antiguas de armarios empotrados y nos las encontraba en ningún sitio en mi ciudad Sevilla ni en web. Tenía que ser la misma para no tener que trabajar con la madera y que solo fuera cambiarlas por las nuevas. Por suerte vi que la tenían en Bricolemar, las pedí on-line y todo perfecto. Ha sido una gestión rápida, segura y todo como yo esperaba. Gracias
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