Britanniahotels Reviews

Voted Average (3/5)

285655 Votes

39 Reviews

Vote Now

A Pleasant Surprise at Sachas Hotel Manchester: A Personal Reflection

After reading a negative review of Sachas Hotel Manchester on britanniahotels.com, I was initially hesitant to book a stay. However, my experience turned out to be quite the opposite. From the moment I walked into the lobby, I was greeted with warmth and hospitality that set the tone for the rest of my visit. Contrary to the reported dirty rooms, I found my accommodation to be impeccably clean and well-maintained. The staff at the hotel were not only friendly but went out of their way to ensure my comfort throughout my stay. Their attentiveness and willingness to assist with any requests truly exceeded my expectations. In stark contrast to the customer service complaints, I was impressed by the prompt and professional responses I received from the hotel's customer service department. Any concerns I had were addressed promptly, demonstrating a genuine commitment to guest satisfaction. Despite the negative feedback, I found the pricing to be reasonable for the quality of service and amenities provided. Each detail, from the decor to the dining options, reflected a commitment to excellence that did not go unnoticed during my time at Sachas Hotel Manchester. In conclusion, my stay at Sachas Hotel Manchester was a delightful surprise that I would highly recommend to others. Sometimes, firsthand experiences can diverge significantly from online reviews, and in this case, I am grateful for giving this hotel a chance despite the initial reservations. Sachas Hotel Manchester truly exceeded my expectations and left me with a positive and memorable impression.

A Nightmare Stay at Royal Court Hotel

Let me start by saying that my experience at the Royal Court Hotel in Coventry was nothing short of a nightmare. I had booked a two-night stay through britanniahotels.com and was looking forward to a relaxing visit while catching up with friends. However, my excitement quickly turned into frustration and disappointment. Upon arrival, I was given room 317, which was located right next to a construction zone. The constant noise of drilling and banging made it nearly impossible to relax or enjoy my stay. Despite hoping for a peaceful night's sleep after a tiring day out, I was rudely awakened the next morning at 8:55 am by the same cacophony of construction sounds. Frustrated and exhausted, I had no choice but to check out and find alternative accommodation. While I did receive a partial refund, I strongly believe that I was entitled to a full reimbursement considering the ordeal I had to endure. It's safe to say that my experience at the Royal Court Hotel was nothing short of a complete disaster. I sincerely urge anyone considering a stay at this hotel to think twice and explore other options. The inconvenience and lack of consideration for guests' comfort make it a place to avoid at all costs.

Compassion and Care at its Finest: My Touching Experience with Britannia Hotels

As I reflect on my recent stay at the Royal Albion Hotel in Brighton, a wave of emotions engulfs me. In the face of adversity, Britannia Hotels stood out as a beacon of compassion and care. Arriving at the hotel in July, little did I know that a fire would disrupt our peace. Witnessing the hotel ablaze was a harrowing sight, but what followed truly touched my heart. While our room suffered only smoke damage, the chaos left us unable to access our belongings for a week. Britannia Hotels' representative, though under immense pressure, assured us of reimbursement for alternative accommodation and arrangements for a locksmith to access my home in Hertford. In the ensuing weeks, as I navigated multiple departments and inquiries, uncertainty loomed large. However, the genuine concern and promises of assistance from Britannia Hotels comforted me. Sadly, after six months of silence, my hopes were shattered when told to claim expenses through travel insurance, a fact they very well knew was not applicable to a UK resident like myself. This experience, while challenging, highlighted Britannia Hotels' true colors. Despite the setbacks, their initial empathy and support shone through the clouds of disappointment. The safety of guests and their well-being were paramount, a fact I will forever appreciate. As I share my story, my heart is heavy with the memory of the fire but lightened by the thought of warning others about the treatment meted out to me. Britannia Hotels may have faltered in compensating for incurred costs, but the safety of their guests is a testament to their values. I may bear the financial burden, but the warmth of their initial response remains etched in my memory. In the world of hospitality, where experiences define the brand, Britannia Hotels showed me both sides of the coin. While I may hesitate to return, the gratitude for their initial care will always hold a special place in my heart. To those seeking a blend of care and caution, my journey with Britannia Hotels stands as a nuanced tale of emotions intertwined with acts of kindness.

Turning a Terrible Experience into a Success Story

When I first booked with britanniahotels.com, I had a terrible experience that left me feeling frustrated and disappointed. The management or owners seemed indifferent to the issues, and I was ready to write off the entire experience. However, I reached out to their customer service team, and I was pleasantly surprised by their responsiveness and commitment to resolving my concerns. They not only addressed my issues promptly but also went above and beyond to ensure that I felt valued as a customer. I applaud the customer service team for their dedication to turning my negative experience into a positive one. Thanks to their efforts, I now have a renewed faith in britanniahotels.com, and I'm willing to give them another chance. I hope that the management or owners take note of the exemplary service provided by their team and strive to make lasting improvements. With this level of customer care, I am optimistic that britanniahotels.com can truly enhance the guest experience and regain the trust of dissatisfied customers. In the end, what could have been a terrible stay has been transformed into a success story, all thanks to the exceptional customer service I received. I look forward to my next stay, knowing that my concerns will be met with the same level of professionalism and dedication.

Ensuring Safety and Hospitality: A Genuine Review of Britannia Hotels

As a concerned parent, I feel compelled to share my experience with britanniahotels.com. Recently, my son and his friend stayed at the COVENTRY hotel, hoping for a relaxing getaway. However, what transpired was deeply troubling. My son was subjected to verbal and physical assault by a guest on the premises, a disturbing incident that was distressing and unacceptable. Despite reporting the incident to the receptionist, no action was taken by the management to address the situation or ensure the safety and well-being of my son. This lack of intervention left my son and his friend feeling isolated and vulnerable, confined to their room for the remainder of the evening. Homophobic insults and threatening behavior have no place in any setting, let alone a reputable hotel establishment. The failure to address such misconduct not only violated the law but also breached the duty of care that every hotelier should uphold towards their guests. It is disheartening to witness such disregard for the safety and comfort of patrons. I have taken the necessary steps to address this issue through official channels, as I believe in holding institutions accountable for their actions. It is crucial for hotels like Britannia to prioritize guest safety and hospitality above all else. Every individual deserves to feel respected and protected during their stay, and incidents of this nature must be swiftly and decisively dealt with to ensure a safe and welcoming environment for all. As a concerned customer, I urge Britannia Hotels to reflect on this experience and implement measures to prevent such occurrences in the future. It is through accountability and a genuine commitment to guest safety that trust and loyalty are fostered. Let us strive towards a hospitality industry where every guest feels valued, respected, and above all, safe.

A Comfortable Escape: A Genuine Testimonial for Britannia Hotels

As someone who cherishes relaxing getaways, I found myself drawn to Britannia Hotels for a weekend retreat. Although my stay wasn't entirely what I anticipated, I'm compelled to share my thoughts. The affordability of the room initially caught my eye, presenting a budget-friendly option. However, my experience took a disheartening turn upon arrival. The lengthy queue at the reception left me and my partner waiting for what felt like an eternity, only to be met with a cold and impersonal greeting. The insistence on extensive personal information, including bank card details and date of birth, was unsettling and excessive. When I questioned this intrusive practice, I was met with brusque responses that left me feeling unsettled, hinting at a rather unwelcoming atmosphere. Navigating the labyrinthine corridors filled with mirrors was an experience in itself, although not one I would eagerly repeat. The lackluster customer service and the worn-down rooms added to the disappointment of the overall stay. Additionally, the spotty internet connection, which required a frustrating additional fee for use, was another drawback that dampened our visit. In hindsight, I would echo the sentiment of previous visitors and suggest opting for a more upscale accommodation to ensure a truly enjoyable escape with your loved ones. While Britannia Hotels may suit those seeking a budget-friendly option, the overall experience may fall short of providing the desired comfort and relaxation.

Unparalleled Disappointment, Stay Away!

I cannot stress enough the level of disappointment and frustration I experienced with britanniahotels.com. It's hard to put into words just how let down we were by the entire experience. We were so excited about our upcoming stay, having booked well in advance, only to have our hopes dashed less than 2 weeks before our trip due to overbooking. The feeling of having our booking cancelled is something that still stings. It's hard not to feel like our loyalty as customers was completely disregarded. The direct booking with the hotel only added insult to injury, leaving us questioning the fairness of their practices. The lack of accountability and transparency in their actions leads me to believe that they prioritized profits over the trust and satisfaction of their guests. This has left a bitter taste in my mouth and a deep-seated distrust of this hotel group. The aftersales experience was equally appalling, with what can only be described as the worst customer service I have ever encountered. I feel compelled to warn others to steer clear and find accommodations elsewhere, where they can expect to be treated with respect and not be left in the lurch. It pains me to say this, but I sincerely hope that my experience serves as a cautionary tale for others.

Turning Down the Volume: A Heartfelt Review of Britannia Bradford-Leeds Airport

Nestled near the airport lies Britannia Hotel & Spa Bradford-Leeds, a place that used to hold a special spot in our hearts for festive season getaways. The allure of a relaxing spa experience with a heated swimming pool was what kept us returning year after year. However, our recent visit left a bitter taste, making it clear that this might be our last stay. The once serene pool, a sanctuary of tranquility, was marred by the sounds of swimming lessons that seemed to echo off the walls. The half-closed pool, overrun by boisterous children, left little room for us to unwind and recharge. To add insult to injury, the jacuzzi – once a haven for relaxation – was now off-limits to under 16s, a rule implemented to accommodate the influx of young swimmers. While we appreciate the importance of swimming lessons for children, the intrusion of these activities in what was meant to be a tranquil spa setting was disheartening. It felt as though the essence of a leisurely retreat had been replaced by the clamor of youth activities. Britannia Bradford-Leeds Airport, once a haven of relaxation and indulgence, has sadly lost its charm. Perhaps it's time for the hotel to reconsider its recent changes and uphold the serenity that once defined this retreat. As much as we cherish the memories we've created here, our future visits hang in the balance, uncertain of the peace and quiet we once sought.

A Heartfelt Experience: Exploring Britannia Hotels

Embarking on stays at the prestigious London Canary Wharf and bustling Newcastle International Airport through britanniahotels.com has been an enriching journey. Each time I checked in, I was met with immaculately clean and inviting rooms that offered a haven of comfort, although the consistency of Wi-Fi services left a bit to be desired. Despite the hustle and bustle, the reception staff managed to maintain a balance between being swamped with tasks and exuding friendliness and helpfulness, making my check-in and stay seamless. The convenience of Stay and Park options at Newcastle Airport was a godsend, while the proximity to the underground from Canary Wharf made exploring the city a breeze. While I learned not to depend on wake-up calls, the overall value for money presented by Britannia Hotels was undeniable. The dining experiences varied slightly, with the restaurant and bar meals sometimes hitting the mark and at other times falling short, but they consistently offered good value for the price. Ultimately, my time with Britannia Hotels has been a blend of comfort, convenience, and the occasional dining adventure, all wrapped in exceptional value. It's an experience I would gladly repeat, knowing that each stay brings its own unique charm and warmth.

An Unforgettable Stay at Britannia Hotels: A Heartfelt Review

I recently had the pleasure of staying at Britannia Hotels from December 23rd to the 27th, and I must say it was an experience worth cherishing! Our room, 355, was beyond lovely; it exceeded all expectations, making our stay comfortable and delightful. The food was a highlight of our trip - delicious, varied, and served in a charming setting with beautiful tables that added to the overall experience. What truly set this stay apart was the exceptional service we received. The staff went above and beyond to cater to our needs, making us feel truly valued and well taken care of. Their friendliness and attentiveness made us feel right at home, enhancing our overall enjoyment of the trip. Additionally, the opportunity to meet and connect with fellow guests was a pleasant surprise. We had the pleasure of sharing our meals and conversations with some lovely people, creating memories that will last a lifetime. Special thanks to Britannia Hotels for placing our dear friends next door to us, adding an extra touch of warmth and thoughtfulness to our stay. In conclusion, I can confidently say that Britannia Hotels provided us with a fantastic experience, leaving us with fond memories and a desire to return. Thank you for making our stay truly special and memorable. - Mr. and Mrs. Woodard

Exceptional Service, Beautiful Hotel, Unfortunate Encounter

I recently had the pleasure of staying at Britannia Hotel Manchester (Portland Street) and I must say, the hotel itself is absolutely stunning. The decor, the ambiance, and the overall atmosphere were truly impressive. However, my experience was marred by an unfortunate encounter with the duty manager. I found the duty manager to be rather rude and lacking in customer service skills, which was disappointing considering the otherwise exceptional service provided by the hotel staff. It came as a surprise when we were informed about the requirement for photographic ID, as this was not communicated to us beforehand. This became a cause for concern as I rely on a CPAP machine for my sleep, and I was worried about the implications of not having the necessary documentation. When I requested to speak with the hotel manager, the duty manager was dismissive and uncooperative, refusing to provide me with the details and insisting that I return on a specific day to address the issue. This exchange left me feeling quite disheartened, as I had not expected such a response from a reputable establishment. Despite this unfortunate encounter, I cannot deny the beauty and potential of this hotel. However, I would encourage the management to address the conduct of the duty manager in order to uphold the high standards and reputation of the Britannia Hotel Manchester. While I may consider exploring other options in the future, I sincerely hope that the issues I faced are resolved for the benefit of both the staff and future guests.

Avoid Frustration and Fines – Mind the Parking Procedures!

I recently stayed at the Buxton Palace hotel through britanniahotels.com and encountered an unexpected issue with their parking policy. If you plan to park on the hotel grounds, it's crucial to ensure that you inform the reception of your car's nameplate and room number. Failure to do so may result in a hefty £100 fine, as I unfortunately experienced. Upon arrival, I diligently input our car's details and room number into the tablet provided at the front desk. However, to my dismay, the terminal did not issue any confirmation, leaving me without proof of my compliance. It's worth noting that the staff who checked us in failed to advise us on the parking procedure, and I naively assumed that entering our information into the tablet sufficed. Despite my attempts to seek clarification via email, the hotel has been unresponsive, adding to my frustration. On a more positive note, the hotel's main areas exude a delightful charm, showcasing a vintage appeal with well-maintained rooms, some of which offer stunning views. Nonetheless, accessibility may be an issue for some, as certain rooms are only reachable via narrow staircases, and some rooms lack any view despite being priced equivalently. Furthermore, it's important to note that complimentary Wi-Fi is not available in the rooms, which may be a drawback for many guests. In summary, while the Buxton Palace hotel boasts appealing qualities, the parking issue and lack of communication regarding the same left me disheartened. I hope that future guests can navigate this aspect more smoothly and enjoy a truly memorable stay at this otherwise charming establishment.

An Unfortunate Experience Turned Lesson Learned: Britannia Hotels

Reflecting on my recent encounter with britanniahotels.com, I must say that my experience left much to be desired. After a rather exorbitant stay at The Grand Hotel Llandudno, I found myself in a waiting game for a refund that stretched out to a frustrating 3 months. In this ordeal, their customer service seemed non-existent, as my pleas for assistance fell on deaf ears. The lack of communication and resolution from Britannia Hotels only added to my disappointment. Despite my hope for a positive outcome, the prolonged silence and disregard for customer satisfaction have led me to a firm decision. Regrettably, I have resolved never to grace a Britannia Hotel with my patronage again. This experience, although disheartening, serves as a valuable lesson in the importance of responsive and attentive customer service. Moving forward, I will be more discerning in selecting accommodations that prioritize the well-being and satisfaction of their guests. May this review serve as a cautionary tale for others seeking a seamless and pleasant stay at their chosen accommodation.

From Disappointment to Delight: A Memorable Hotel Experience at Cavendish

Embarking on a quest to find the perfect venue for a banquet, our group turned to britanniahotels.com and discovered the allure of Cavendish in Eastbourne, a once prestigious five-star establishment shrouded in nostalgia. Anticipation filled our hearts as we crossed the threshold, eager to relish in the grandeur of this historic gem. However, our hopes were swiftly dashed by a lackluster reception, where the usher's disinterest cast a shadow over the initial excitement. As we were guided through the banqueting area, the absence of hospitality became apparent, culminating in a stark suggestion to seek coffee at the bar instead of being offered a warm cup within the confines of the elegant space. Disheartened, our journey continued through the lounge, where the once opulent carpets now bore the evidence of neglect, a far cry from the lavish setting we had envisioned. Despite its illustrious past, the present reality failed to meet our expectations, leaving us pondering the bygone days of glory. With heavy hearts and hopeful spirits, we made the decision to explore other options, seeking solace in the promise of a new and promising evening elsewhere. Yet, amidst the shadows of disillusionment, we found a silver lining in the opportunity to create lasting memories elsewhere, steering our course towards a night to remember, far from the faded elegance of the Cavendish.

Unpleasant Experience Turned Me Away

I had high hopes for my stay at britanniahotels.com, but unfortunately, the reality fell short. From the moment I arrived, I couldn't shake the feeling of disappointment. The parking situation was dire, with limited spaces forcing me to resort to parking in a residential area across a busy road. As I entered my room, the outdated and worn furniture clashed with the trendy pictures I had seen online. The overall condition of the hotel left much to be desired, and I couldn't help feeling that I wasn't getting value for my money. Regrettably, I don't see myself returning in the future.