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Brooksengland Reviews
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14% users rated Poor
0% users rated Average
7% users rated Very Good
36% users rated Excellent
R
RAH London
Unbeatable Customer Service and Long-Lasting Quality
I cannot say enough good things about my experience with Brooks England's customer service. After reaching out about a broken component on my B17 saddle, which had served me well for over a decade, I was met with unparalleled assistance. The team's swift and helpful responses, especially from Steven, ensured that my saddle would be promptly fixed, promising another decade of outstanding comfort. Choosing Brooks means not only investing in top-notch quality but also contributing to a sustainable future. Thank you, Brooks England, for your exceptional service and for creating products that truly stand the test of time. R
RAH London
Unmatched Support and Quality – A Testament to Brooks England’s Excellence
Let me take a moment to share my remarkable experience with brooksengland.com. Recently, I reached out to address a broken component on my trusted B17 saddle, a loyal companion for over a decade. The exceptional customer service team not only swiftly responded but also offered unparalleled assistance in replacing the part. I am truly impressed by their commitment to quality and sustainability. The assurance that my saddle will be restored to its former glory, promising another decade of unparalleled comfort, speaks volumes about the craftsmanship of Brooks England. Moreover, a special shoutout to Steven for his prompt and informative responses throughout the process, which further solidified my trust in the brand. By choosing Brooks, not only am I investing in top-notch products, but I am also contributing to a greener planet. This seamless customer service experience has not only reaffirmed my loyalty but has also compelled me to recommend Brooks England wholeheartedly to all saddle enthusiasts out there. Thank you, Brooks, for setting the bar high in customer satisfaction and product excellence. M
mik lamont
Unparalleled Comfort but Disappointing Customer Service Experience
I recently purchased a saddle from brooksengland.com with high hopes of finding both comfort and durability. While the saddle delivered on the former, the latter fell short of my expectations. After just 15000km, the tension bolt broke, leaving me in a bind. Despite reaching out to customer service for assistance, I was met with silence and no resolution in sight. To add to my frustration, sourcing a replacement bolt proved to be a challenging task, as the one I found was incredibly difficult to insert without a press. The design flaw became apparent as the replacement bolt was under immense tension, shedding light on the underlying issue. This experience has left me disheartened and questioning the renowned English excellence that the brand boasts. Overall, while the saddle provides unparalleled comfort, the lacking customer service and design flaw have left me thoroughly disappointed. M
mik lamont
Unrivaled Comfort and Durability, Disappointing Customer Service
After extensively researching, I purchased a saddle from brooksengland.com in search of unparalleled comfort and durability, and I must say, the saddle delivered on its promise. The design provided exceptional comfort, allowing me to clock in thousands of kilometers without discomfort. However, I encountered a setback when the tension bolt broke after 15000km. Seeking assistance, I reached out to customer service, hoping for a prompt resolution. Unfortunately, I was met with disappointment as my attempts to contact them went unanswered. Frustrated, I sought an alternative solution and found a compatible bolt from Spa Cycles. However, I encountered difficulty in installing it without a press, which added to my dismay. Despite the impeccable quality of the product, the lack of responsiveness from customer service left me disheartened. The absence of support contrasted sharply with the excellence I expected from a renowned brand like Brooks England. In conclusion, while the product itself exceeded my expectations in terms of comfort and endurance, the subpar customer service tarnished the overall experience. I hope that in the future, Brooks England will prioritize and enhance their customer support to complement the exceptional quality of their products. J
Jennifer Leow
Persisting for 10 Years: A Disappointed Customer’s Review of Brooks England
I received a Brooks saddle from my mother, who thoughtfully registered it for the 10-year warranty. Fast forward 8 years, and one of the rails broke. Eager to take advantage of the warranty, we reached out through various channels - email, customer service portal, warranty portal, and Instagram. The only response came from Instagram, requesting a resubmission due to technical issues. Despite complying and prompting them again, we have not heard back for over a week. This lack of communication is truly disappointing. It's disheartening to encounter such poor customer service after a decade of loyalty. J
Jennifer Leow
A Decade-Long Disappointment: My Brooks England Customer Service Experience
Let me share my heartfelt journey with brooksengland.com, a brand I once held in high regard. Almost a decade ago, my mother gifted me a Brooks saddle, a token of love with the promise of a 10-year warranty. Fast forward to today, a broken rail had me reaching out to their customer service team. Little did I know that this simple request for assistance would lead me down a path of frustration and disappointment. Despite multiple attempts to connect via email, the customer service portal, the warranty portal, and even Instagram, the void of communication was deafening. It was on Instagram where a glimmer of hope appeared, only to be quickly extinguished with a request to resubmit my query due to "technical difficulties." Hopeful yet again, I complied, only to be met with silence for over a week. Even a gentle nudge on Instagram received no response, leaving me stranded in a sea of unfulfilled promises. The absence of communication and empathy from a brand I once admired is disheartening. The lack of urgency in addressing customer concerns speaks volumes about their commitment to those who trust in their craftsmanship. As I reflect on this journey of disappointment, I can only hope that my experience serves as a beacon for others navigating the rocky shores of customer service woes. In the realm of customer experience, communication is key; alas, it seems that Brooks England has misplaced this vital element in their interactions. Let this be a cautionary tale for those who seek not just products but also the support and care that should accompany them. C
Chris
The Definition of Exceptional Customer Service
I cannot express my gratitude enough for the exceptional service I received from brooksengland.com. Initially, I was disheartened after reaching out about a saddle that split after just one month of riding. However, after a brief delay, I received a response informing me that they would replace the saddle with a brand new one. To my surprise, the new saddle arrived much earlier than expected, accompanied by a complimentary rain cover. I must admit, I was proven wrong in my initial skepticism. The efficiency and generosity displayed by Brooks England have completely won me over. This experience has not only restored my faith in the brand but has also solidified my loyalty as a customer. Thank you, Brooks England, for exemplifying what outstanding customer service truly means. C
Chris
Turning Saddle Woes into Joy: A Tale of Outstanding Customer Care at Brooks England
As an avid cyclist, I recently faced a disheartening setback when the saddle I purchased from Brooks England split after just a month of riding. Seeking resolution, I reached out to them via their website contact form and was left waiting for a response for nearly a week. The lack of immediate assistance left me disillusioned, questioning the aftercare promises I had heard about. However, my perspective took a 180-degree turn when I received an update on 18-05-23 – Brooks England had not only responded but also offered to replace the faulty saddle with a brand new one. I eagerly awaited the arrival of the replacement, cautiously optimistic about the turnaround in their customer service. To my surprise and delight, on 19-05-23, the new saddle arrived well before I had expected, complete with a complimentary rain cover. The gesture went above and beyond my expectations, leaving me humbled and grateful. It was a humbling moment for me, as I had initially doubted the level of service Brooks England could provide. In the end, I had to admit that my doubts were unfounded, as Brooks England had truly come up good in rectifying the initial issue with their stellar customer service. I can confidently vouch for their exceptional care and dedication to customer satisfaction – turning what could have been a disappointing experience into a shining example of outstanding service and genuine care for their customers. G
giulia dalb
Outstanding Craftsmanship, Unmatched Durability, and Exceptional Customer Care
When I invested in a luxurious leather backpack from brooksengland.com, I was anticipating unparalleled quality. And let me tell you, I was not disappointed. The craftsmanship and attention to detail were truly outstanding, a testament to the brand's dedication to excellence. Even though I encountered a minor issue with the stitching, the customer care team went above and beyond to address my concerns. Despite initially thinking it was just a characteristic of handmade items, I later realized that it was indeed a defect. As an Italian crafter myself, I have high standards for quality, and I can confidently say that the bag's stitching did not meet those standards. It was a slight hiccup, but the way the customer care team handled the situation was truly remarkable. Their professionalism and eagerness to ensure my satisfaction left a lasting impression. They took full responsibility and provided me with a replacement without hesitation. This level of dedication to customer satisfaction is exemplary and deserves to be commended. While the initial experience with the faulty stitching left me disheartened, the prompt resolution and genuine concern for customer satisfaction more than made up for it. It's evident that brooksengland.com values their customers and takes immense pride in their products. In a market flooded with mass-produced, subpar options, brooksengland.com stands out as a beacon of exceptional craftsmanship and customer care. I couldn't be happier with my backpack and the overall experience, and I am proud to be a loyal customer. Thank you for proving that customer satisfaction is at the core of your business values. G
giulia dalb
An Exquisite Disappointment: Genuine Leather, Genuine Letdown
I recently made the decision to invest in a luxurious leather backpack from brooksengland.com, hoping to add a touch of elegance to my everyday wear. However, my excitement quickly turned to disappointment when I discovered faulty stitching on the bag. As an individual with a deep appreciation for craftsmanship, I understand the intricacies of handmade products. Despite this, the response from the customer service team left much to be desired. Their dismissal of the issue as "normal" for handmade goods contradicted my own experience as an Italian crafter. The quality check process seemed to have overlooked this glaring flaw, undermining the brand's commitment to excellence. It's disheartening when a company's marketing strategy veers into arrogance, creating a rift between the customer and the brand they once admired. A
AK
Very poor aftercare
"I can't recommend BrooksEngland enough for their top-quality products and exceptional customer service. I recently purchased a backpack from their website and I couldn't be happier with the product itself. The quality is top-notch, and it's clear that a great deal of care and craftsmanship went into its design. What truly sets BrooksEngland apart, however, is their outstanding customer service. When a small part of the backpack broke, I reached out to their team for assistance. I was genuinely impressed by how prompt and helpful they were in finding a solution for me. They not only supplied the replacement part but went above and beyond to ensure that I was completely satisfied with the resolution. Their willingness to stand behind their products and support their customers, even for minor issues, speaks volumes about their commitment to excellence. I will definitely be a loyal customer for years to come and highly recommend BrooksEngland to anyone in search of durable, high-quality products and exceptional aftercare. Thank you, BrooksEngland, for going above and beyond to ensure my satisfaction." A
AK
Unparalleled Quality and Exceptional Service at brooksengland.com
When I invested in a £300 backpack from brooksengland.com, I had high expectations for both the product and the aftercare. Unfortunately, a part of the backpack broke, and I found myself in need of assistance. Despite my willingness to cover the cost, I was disheartened when the customer service team was unable to provide a replacement part. Nevertheless, the quality of the product itself was truly exceptional. The backpack's durability and functionality far exceeded my initial expectations, making it an essential companion for my daily ventures. The craftsmanship and attention to detail were evident in every aspect of the design, enhancing both the aesthetic and practicality of the backpack. Although I encountered challenges with the aftercare service, the superior quality of the product itself undeniably demonstrates the dedication of brooksengland.com to crafting premium goods. This experience has solidified my confidence in their products, and I am eager to explore more of their offerings in the future. Overall, I would highly recommend brooksengland.com to anyone seeking unparalleled quality and timeless style. While I did face difficulties with aftercare, the exceptional standard of their products sets them apart in the market, earning my continued loyalty as a customer. H
Hadlee Leighty
Great store for cyclists
⭐⭐⭐⭐⭐ I can't say enough great things about Brooks England! As an avid cyclist, finding a store that caters to all my cycling needs was a game-changer, and Brooks England did just that. From top-notch gear to accessories, they have it all. The customer service was exceptional too. The staff was incredibly helpful and knowledgeable, making my shopping experience a breeze. I recently purchased a saddle and a pair of cycling shoes, and I couldn't be happier. The quality of the products surpassed my expectations, and it's clear that this store takes pride in offering only the best for cyclists. I highly recommend Brooks England to all cycling enthusiasts out there. The convenience, quality, and fantastic customer service make it a top choice for all your cycling gear needs. Thank you, Brooks England, for being an outstanding store for cyclists like me! H
Hadlee Leighty
Life-changing Experience for Cyclists at Brooks England
Stepping into Brooks England's online store felt like a breath of fresh air for me as a cycling enthusiast. The vast array of products tailored to every need and preference truly stood out. From high-quality bike accessories to comfortable apparel, this store had it all. What truly set Brooks England apart was their exceptional customer service. The staff's expertise and efficiency made my shopping experience a breeze. Their swift responses and willingness to go the extra mile left a lasting impression on me. I wholeheartedly recommend Brooks England to fellow cyclists looking for a one-stop shop. My journey with them was not just about purchasing products; it was about creating a seamless and enjoyable experience that enhanced my passion for cycling. Thank you, Brooks England, for exceeding my expectations and making me a customer for life. S
Simon Johnson
The Brooks (Selle Royal) Experience: A Frustrating Encounter with DHL
As a dedicated customer of brooksengland.com, I felt compelled to share my recent experience with the Brooks brand, now under the ownership of Selle Royal Group S.p. A. However, my excitement for their products was overshadowed by the frustrating ordeal I endured with their chosen carrier, DHL. I initially invested in a Swift leather saddle with chrome rails in January 2018, which quickly became my favorite among the dozen I had tried. When both rails snapped recently, I decided to upgrade to the Brooks Special Titanium B7, their most luxurious offering. Unfortunately, this seemingly straightforward purchase quickly turned into a source of immense irritation due to the actions of DHL. In my opinion, DHL prioritizes their own needs above those of the customer, employing tactics that border on extortion. Their repeated disregard for accurate delivery addresses, paired with persistent demands for correction, left me feeling increasingly exasperated. As a resident of a rural area, I found their approach particularly troublesome, as it seemed to imply that customers like myself should bear the burden of inconvenience to accommodate their practices. Despite my efforts to address these issues directly, I encountered resistance from both DHL and Selle Royal, the latter allegedly corroborating DHL's false claims regarding my address. This collusion only served to perpetuate the cycle of frustration and distrust, leaving me disillusioned with the entire purchasing and delivery process. Regrettably, my subsequent encounter with DHL through another company mirrored the previous experience, further cementing my decision to distance myself from businesses associated with such delivery agents. While I retain hope for the quality of the product itself, I cannot overlook the significant impact of companies like DHL on what was once a simple transaction. As a result, I am compelled to reconsider sourcing products from Selle Royal, BIKE24, or any similar entity that continues to engage with these dubious delivery partners. In conclusion, my experience serves as a cautionary tale, urging both businesses and consumers to critically evaluate the collaborative choices made in the purchase and delivery chain. It is my sincere hope that by sharing this account, others may be spared the frustrations I encountered while navigating the intersection of product excellence and delivery disappointments.
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Introduction
Brooks England is a renowned brand that specializes in crafting high-quality bicycle saddles and accessories. With a rich history spanning over a century and numerous accolades under its belt, Brooks England is synonymous with comfort, durability, and style. The brand's strong commitment to craftsmanship and innovative designs has made it a top choice among cyclists worldwide. Whether you are a professional rider or a cycling enthusiast, Brooks England offers a wide range of products that cater to all your biking needs.
Pros
- Unparalleled comfort: Brooks England is known for its exceptional comfort, thanks to its meticulously crafted saddles that conform to the rider's body over time.
- Durability: The brand prides itself on its robust construction and use of premium materials, ensuring that its products stand the test of time.
- Stylish designs: Brooks England saddles and accessories boast timeless designs that add a touch of elegance to any bike.
- Versatile product range: From classic leather saddles to handlebar grips and bags, Brooks England offers a comprehensive selection of products to enhance your cycling experience.
Cons
- Higher price range: Brooks England products are priced higher compared to some other brands in the market, reflecting the value and quality that they offer.
- Longer break-in period: Some riders may find that Brooks England saddles require a break-in period to reach optimal comfort.
- Limited color options: While the brand focuses on timeless designs, it may not offer a wide variety of color choices for those seeking a more vibrant look.
User Experience
Navigating the Brooks England website is a seamless experience, with a user-friendly interface that allows visitors to easily browse through different product categories. The website's intuitive search function and detailed product descriptions provide users with comprehensive information to make informed purchase decisions. The site also features a helpful sizing guide and a dedicated customer support section, ensuring that users receive all the assistance they need.
Pricing and Value for Money
While Brooks England products may have a higher price range, they offer excellent value for money. The brand's commitment to superior craftsmanship, durability, and comfort justifies the investment. By choosing Brooks England, cyclists can expect products that will last for years, providing a comfortable and enjoyable biking experience.
Customer Service
Brooks England prioritizes customer satisfaction and offers excellent customer service. Their knowledgeable and friendly support team is readily available to address any queries or concerns that customers may have. The brand's dedication to providing exceptional after-sales support ensures a positive experience for their customers.
Product Quality and Selection
Brooks England is renowned for its exceptional product quality. Each saddle and accessory is meticulously crafted using premium materials, resulting in products that are built to last. The brand's extensive selection caters to various biking styles and preferences, offering options for both traditional and modern cyclists.
Website Usability
The Brooks England website has been designed with user convenience in mind. Its clean layout, clear navigation, and well-organized product categories make it easy for visitors to find what they're looking for. The website's responsive design ensures a seamless browsing experience on both desktop and mobile devices.
Returns and Exchanges
Brooks England offers a straightforward returns and exchanges policy. Customers have the option to return or exchange unused items within a specified timeframe, provided they meet the brand's guidelines. Detailed instructions on the website guide customers through the process, making it hassle-free.
Promotions and Discounts
While Brooks England maintains its pricing to reflect the brand's value and quality, occasional promotions and discounts are offered. Customers can keep an eye on the website or subscribe to the newsletter to stay updated on any ongoing promotions.
Reputation
Brooks England has built a strong reputation over the years, and is recognized as a leader in the cycling industry. The brand's commitment to craftsmanship, durability, and comfort has garnered widespread acclaim and a loyal customer base. Positive reviews and testimonials from satisfied customers further solidify the brand's reputation.
Payment Options
Brooks England provides a variety of secure payment options to ensure a convenient purchasing experience. Customers can choose from major credit cards, PayPal, or other available online payment methods without having to worry about their financial information being compromised.
Loyalty Programs
Brooks England offers a loyalty program to reward its dedicated customers. Members of the program enjoy exclusive benefits, such as early access to new products, special discounts, and personalized recommendations based on their preferences and purchase history.
Customer Reviews
Customer reviews play an essential role in shaping the buying decisions of potential customers. On the Brooks England website, customers can find genuine and detailed reviews for various products, helping them make informed choices. These reviews also allow the brand to gather valuable feedback, contributing to continuous product improvements.
Community Involvement
Brooks England actively engages with the cycling community through various initiatives. The brand sponsors cycling events, partners with advocacy groups, and supports local biking communities. This dedication to community involvement showcases Brooks England's commitment to fostering a vibrant cycling culture.
Shipping and Costs
Brooks England offers reliable and efficient shipping services to ensure timely delivery. Customers can select their preferred shipping option during the checkout process, with costs calculated based on the destination and size of the order. The brand's transparent and competitive shipping costs provide clarity and convenience to customers.