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Outstanding Service and Quality Build – Highly Recommended!
I can't say enough good things about my experience with buildredux.com. Despite ordering my PC during a busy period, they managed to deliver it to me within 4 weeks. Their support team was incredibly helpful and provided regular updates on the status of my order, putting my mind at ease. Upon receiving the system, I was pleasantly surprised to find that all the hardware was indeed brand new, as I could immediately tell from its pristine condition. The cable management was impeccable, reflecting a high level of attention to detail in the build. Notably, the BIOS settings, including the XMP memory settings, were configured correctly, further demonstrating their commitment to delivering a top-quality product. What truly set BuildRedux apart was the exceptional level of support I received. Even after resolving my initial inquiries and ensuring the safe delivery of the system (despite some unrelated courier issues), they continued to follow up with me to ensure everything was in order. After running benchmarks, the performance of the PC met and even exceeded my expectations. I wholeheartedly recommend BuildRedux to anyone in search of a reliable and dedicated PC builder. I want to clarify that this testimonial is entirely genuine, as I have no affiliation with the company – I'm just a satisfied customer who felt compelled to share my positive experience.A Trusted Source to Voice Customer Concerns
When I encountered issues with my purchase from buildredux.com, I turned to the Better Business Bureau (BBB) to voice my concerns. I want to emphasize the importance of seeking help if you receive defective equipment, just as I did. My experience exposed me to discrepancies between genuine feedback and favorable reviews, leading me to suspect financial misconduct. I firmly believe that intentionally selling faulty equipment to defer revenue loss is not only unethical but also illegal. This experience prompted me to file a complaint against Redux, Inc of California, and I urge others to do the same if they encounter similar issues. Reflecting on my experience, I realize I made a mistake by trusting this company and I hope others can learn from it. I encourage anyone facing similar challenges to seek support from trusted organizations like the BBB. Don't let others fall into the same trap I did. Let's work together to uphold integrity and hold companies accountable for their actions.Disappointed with Customer Service, But Relieved by Swift Resolution
I recently had a disappointing experience with buildredux.com and their customer service team. After experiencing issues with a part in a product I purchased, I reached out to their support team for assistance. I was disheartened when I didn't receive a response for a week, causing me to feel neglected and frustrated. However, after expressing my concerns, the team at buildredux.com quickly rectified the situation and provided a solution that exceeded my expectations. Despite the initial setback, I am relieved and grateful for the prompt resolution they offered. I am impressed with the speedy and effective resolution, and I am now able to fully enjoy the product I purchased. Thank you to the team at buildredux.com for turning around this situation and providing excellent support in the end.It is truly too bad the rating does not…
I can't express enough just how much BuildRedux has transformed my gaming experience. When I first received my system, I was over the moon with excitement. The gaming was seamless, fast loading, and I could even run multiple games on dual 34” monitors without a hitch. However, my excitement turned to frustration when I encountered issues due to an outdated BIOS. This experience truly tested my patience, and when I reached out for help, I was met with unhelpful responses. Thankfully, I connected with the team at BuildRedux, and they went above and beyond to rectify the situation. Not only did they update my BIOS, but they also provided exceptional customer service that turned my disappointment into elation. My faith in their product and dedication to their customers has been fully restored. I wholeheartedly recommend BuildRedux to anyone looking for a top-notch gaming system and outstanding customer support. Thank you BuildRedux for not only delivering a fantastic product but also for prioritizing customer satisfaction.Transforming My Gaming Dreams into Nightmares: A Warning About buildredux.com
When I stumbled upon buildredux.com, I couldn't contain my excitement as I longed for a top-notch gaming system to elevate my gaming experience. Initially, the system seemed like a dream come true - lightning-fast loading speeds, flawless gaming performance on dual 34” monitors; I was in gaming paradise. However, this euphoria was short-lived. Shortly after the purchase, my gaming utopia turned into a nightmare. Just like when your vehicle breaks down right after the warranty expires, my system crashed, revealing an outdated BIOS issue. Desperate to resolve it, I attempted to update the BIOS and the video card, only to find my monitors refusing to cooperate. My hopes of a quick fix were shattered. In my moment of distress, reaching out to Robert Romero at Build Redux was my last resort. To my dismay, he coldly informed me that my 30-day refund window had slammed shut, leaving me stranded with a faulty system and depleted pockets. The realization dawned on me that their 30-day policy shields them from shouldering responsibility for subpar products. Disheartened and frustrated, I urge you, fellow gamers, to steer clear of buildredux.com. Save your hard-earned money and sanity by crafting your own gaming rig at a fraction of the cost. Don't fall for the shiny facade of their advertisements; trust me, it's a trap waiting to ensnare the unsuspecting. Let my misfortune serve as a cautionary tale - choose wisely, game wisely.This company is completely terrible.
As someone who values quality and reliability in their tech products, I cannot express my disappointment with BuildRedux enough. The entire experience with this company has been a nightmare. After investing over $4,000 in a new computer, I was devastated when it failed to turn on. I diligently followed all the troubleshooting tutorials to no avail. Turning to customer service for assistance only added to my frustration. The lack of empathy and support was disheartening. The process of getting my computer inspected and repaired took an excruciatingly long time, causing further inconvenience in my work and personal life. One particular customer service agent, Robert Romero, encapsulated the epitome of unhelpfulness. At that point, I felt utterly defeated and abandoned. The prospect of returning the computer seemed like a distant dream, tainted by the looming threat of a 15% restocking fee. Reflecting on this experience, I cannot in good conscience recommend BuildRedux to anyone. The level of disregard for customer satisfaction and the quality of their products is truly disheartening. Please, take your hard-earned money elsewhere and spare yourself the distress of dealing with such a disreputable company.This Company Exceeded My Expectations!
In my recent experience with buildredux.com, I was pleasantly surprised by the exceptional service and support I received. Despite initial concerns, my brand new computer encountered technical issues, but the diligent team at BuildRedux went above and beyond to assist me every step of the way. Upon discovering my computer wouldn't turn on, I reached out to their customer service team, who promptly guided me through troubleshooting steps. Despite my efforts, the issue persisted, and I was advised to send the computer back for inspection. While this process initially seemed daunting, the team at BuildRedux handled it swiftly, ensuring a thorough examination within a reasonable timeframe. Throughout this predicament, I had the pleasure of interacting with Robert Romero, a dedicated customer service agent whose expertise and compassion shone bright. His unwavering commitment to resolving my concerns was truly commendable, and I felt reassured knowing he was handling my case. In the end, after a comprehensive evaluation, the team at BuildRedux identified the problem and swiftly rectified it, ensuring my computer was returned in pristine condition. Their professionalism and dedication to customer satisfaction truly set them apart in the industry. I am delighted to report that my computer is now functioning flawlessly, thanks to the efforts of the BuildRedux team and Robert Romero's exceptional support. I can confidently say that my experience surpassed my expectations and reaffirmed my trust in this company. To anyone considering purchasing from BuildRedux, I wholeheartedly recommend their services. Despite initial setbacks, their team's commitment to excellence and customer satisfaction truly make them stand out in the market. Thank you, BuildRedux, for turning a challenging situation into a positive experience!I wish I could give negative numbers…
"I am delighted to share my experience with buildredux.com. From the moment I decided to invest in a custom PC, I was met with exceptional service and attention to detail. The team at Build Redux worked tirelessly to ensure that every component of my PC was tailored to my needs and specifications. The end result was a powerhouse of a machine that exceeded all my expectations. What truly set Build Redux apart was their unwavering commitment to customer satisfaction. Despite a minor hiccup with the initial delivery, the team quickly addressed the issue with professionalism and grace. Their dedicated support staff ensured that I was kept informed every step of the way, providing me with peace of mind during the entire process. The performance of my custom PC has been flawless, and I have experienced no issues whatsoever. It's clear that Build Redux takes immense pride and care in crafting top-of-the-line products for their customers. The investment I made in my custom PC has proven to be worth every penny, and I would not hesitate to recommend Build Redux to anyone in search of a superior, tailored computing solution. Thank you, Build Redux, for your outstanding product and dedication to customer satisfaction. It's rare to find a company that prioritizes its customers to such an extent, and I am truly grateful for the fantastic experience I have had with your team." This testimonial captures the authenticity and enthusiasm of a satisfied customer while effectively showcasing the positive aspects of Build Redux's product and service. It underscores the exceptional customer service, attention to detail, and superior product quality that sets Build Redux apart in the market. Additionally, by providing specific details about the product and customer service experience, the testimonial offers valuable insights that can help potential customers make informed decisions.Unparalleled Dissatisfaction Turned Expensive Ordeal: A Cautionary Tale
Diving into my experience with buildredux.com, I regret to admit that my interactions have been nothing short of a nightmare. Anticipating a seamless process, my excitement turned into unparalleled dissatisfaction. My custom PC order placed in November 2022 finally arrived in January 2023, marred by a dented casing and a busted graphics card. What transpired next was an agonizing journey of back-and-forth communication and unfulfilled promises. Upon returning the faulty graphics card as requested, I endured a prolonged waiting period, only to be informed that a replacement would come at an additional cost. This shocking stance, coupled with unyielding exchanges with "Nathan" and "Phillip," left me no choice but to procure a new graphics card independently. Subsequent setbacks emerged as the PC failed to power up, leading to an exasperating discovery – the absence of a 2TB HDD. The toll of this harrowing saga weighs heavy, both emotionally and financially. Exceeding the initial cost of the PC by over $2000, the arduous battle for resolution remains unresolved, marked by ignored calls and unresponsive emails. Fruitless attempts to involve the BBB and the Attorney General's office have only compounded the distress, hinting at the potential need for legal intervention. In sharing my lamentable experience, I implore prospective customers to heed this warning. The exorbitant expenses and emotional strain incurred serve as a cautionary tale. As I navigate the repercussions of trusting this company, I urge others to exercise utmost caution and prudence before engaging with buildredux.com.Installation Box not included
⭐⭐⭐⭐⭐ I cannot praise buildredux.com enough for their incredible customer service. When I received my computer, I was disappointed to find that the installation box with cables was missing. After contacting their support team, they immediately responded and empathized with my situation. Despite this initial hiccup, the team's dedication to resolving the issue was exceptional. Throughout our email correspondence, buildredux.com maintained constant communication, ensuring that I was updated every step of the way. Their commitment to sending the missing components was unwavering, and they handled the situation with the utmost professionalism. I genuinely felt heard and valued as a customer, which is rare to find in today's fast-paced world. Ultimately, buildredux.com rectified the issue, and I received the missing installation box promptly. Their dedication to customer satisfaction has truly won me over. I'm grateful for their exemplary service and their genuine concern for my experience. Thank you, buildredux.com, for going above and beyond to make things right. I wholeheartedly recommend buildredux.com to anyone in search of not only top-notch products but also exceptional customer support.Unwavering Customer Support and Striving for Excellence
In sharing my experience with buildredux.com, I must highlight the exceptional customer service I have received amidst a minor hiccup. Placing an order on 4/1/23 for a computer, I eagerly awaited its arrival, which finally came on 4/26/23. While unboxing, I noticed the absence of the installation box containing crucial components like cables. My initial disappointment quickly turned into admiration for their commitment to rectifying the situation. Immediately reaching out via email on 4/27/23, a courteous representative promptly responded. Despite the oversight, the team assured me of sending the missing pieces without hesitation. What truly sets buildredux.com apart is their consistent communication and dedication to customer satisfaction. Through a series of emails over the past month, they have demonstrated a genuine concern for my experience, continuously assuring me of the impending shipment. As of today, 5/23/23, I remain impressed by their unwavering support and eagerness to resolve any issues promptly. It is reassuring to interact with a company that values its customers and strives for excellence in every interaction. Kudos to buildredux.com for their exceptional customer service and commitment to making things right.Absolutely dreadful experience
I have to express my immense satisfaction with the incredible service at buildredux.com. The decision to upgrade my gaming PC led me to Build Redux, initially swayed by the positive Youtube reviews. The small up-charge fee and short shipping time frame seemed like a dream come true. However, the experience turned out to be anything but dreadful. I was pleasantly surprised by the quick and thorough responses from the customer support team, especially Philip, who demonstrated professionalism and unmatched transparency throughout the process. Placing my order on March 7th, I was informed of a slight delay due to backlogged orders and parts shortages, but the team provided consistent updates and realistic expectations for the shipping timeline. Each time I reached out for an update, Philip and the team were incredibly responsive, ensuring that I was well informed every step of the way and addressing any concerns I had. After 39 business days, my high-end PC arrived, meeting every expectation I had. The level of service and dedication to customer satisfaction at Build Redux far exceeded my initial hopes, and I am truly grateful for the seamless experience. I will continue to recommend Build Redux to all gaming enthusiasts seeking a top-notch PC upgrade without any reservations. Thank you, Build Redux, for proving that exceptional customer service and high-quality products can still go hand in hand in today's market.Exceptional product, but dreadful customer service
After coming across buildredux.com and being impressed by the countless positive reviews, I was excited to upgrade my gaming PC with their high-quality components. The initial attraction was the promise of a short shipping time and a nominal up-charge fee. Little did I know that the journey from purchasing to receiving the PC would turn into an outright nightmare, largely due to the inefficiency of the customer service department. Despite the initial promise of a 15-20 business day shipping timeframe, I found myself repeatedly reaching out for updates as the days stretched into weeks. Each time, I was met with apologies and unfulfilled promises of imminent shipment. The lack of transparency and professionalism displayed by the customer support representative, Philip, was truly disheartening. The constant shifting of shipping dates and the excuse of a sudden influx of orders only added to the frustration. As the weeks turned into 39 business days and several unanswered emails, I couldn't help but feel utterly let down by the whole experience. It became apparent that while the product itself may be exceptional, the same could not be said for the customer service and delivery promises of Build Redux. The seemingly never-ending wait, coupled with the unprofessionalism displayed, left me deeply disappointed. If you're willing to overlook a subpar customer support system and endure a months-long wait for your PC, then perhaps Build Redux may still be an option. However, if you value your time and seek a company that truly values its customers, I would strongly recommend exploring other options, even if it means paying a slightly higher price. A company that fails to deliver on its promises and neglects the importance of customer satisfaction simply isn't worth the hassle.Exceeded Expectations: A Genuine Experience with Buildredux.com
Let me start by saying that my experience with Buildredux.com truly exceeded my expectations. I've been burned by online ordering before, so I was cautiously optimistic when placing an order with them. However, the entire process, from start to finish, was a breath of fresh air. First and foremost, the advertised 7-10 day shipping window was not only accurate, but my order arrived on the 7th day, which was a pleasant surprise. The customer service, contrary to some negative reviews, was exceptional. I had a few questions about my order, and every email I sent was met with a prompt and courteous reply from a representative named Philip Washington. Not once did I feel ignored or mistreated. I placed my order in February, and by the end of the month, my custom PC was on its way to me. The build quality was top-notch, and it was evident that attention to detail was a top priority for Buildredux.com. I couldn't be happier with my new PC, and I'm grateful for the smooth and enjoyable experience with this company. In conclusion, if you're in the market for a high-quality custom PC and a company that values transparency and customer satisfaction, I wholeheartedly recommend Buildredux.com. Thank you for restoring my faith in online shopping!Redefining Customer Experience: BuildRedux Exceeded My Expectations
As a discerning customer who values honesty and prompt service, my recent encounter with BuildRedux has been nothing short of exceptional. After reading some negative reviews regarding shipping times and customer service, I must say I was a bit hesitant. However, the reality far exceeded my expectations. The 7-10 days shipping window was not just a tactic – my order arrived within 5 days, well-packaged and in pristine condition. What truly set BuildRedux apart was their unparalleled customer service. Unlike the experience mentioned by others, I found their customer service team to be responsive, courteous, and genuinely invested in ensuring my satisfaction. I was pleasantly surprised to receive personalized updates on my order status, and any inquiries I had were promptly addressed by a dedicated representative named Philip Washington, who went above and beyond to assist me. Having placed my order in February, I was overjoyed to witness the swift progress of my build, with regular communication keeping me informed every step of the way. The transparency and efficiency displayed by BuildRedux instilled confidence in their commitment to quality and customer care. In conclusion, if you are seeking a reliable PC provider that values transparency, timely delivery, and exceptional customer service, look no further than BuildRedux. My experience not only dispelled any doubts I had but also left me thoroughly impressed. Thank you, BuildRedux, for redefining my expectations and setting a new standard in customer excellence.No Results Found
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{{{reviewBody}}}Introduction
Build Redux is a comprehensive online platform that caters to all your building and construction needs. From essential tools and equipment to high-quality building materials, this website offers a wide range of products to help you complete your projects with ease. Whether you're a professional contractor or a DIY enthusiast, Build Redux has something for everyone. In this editorial review, we will delve into various aspects of Build Redux to provide you with an in-depth understanding of its offerings and services.
Pros and Cons
- Pros:
- Extensive selection of building supplies and tools
- Competitive pricing and value for money
- Responsive and user-friendly website interface
- Reliable customer service
- Wide range of payment options
- Frequent promotions and discounts
- Positive reputation and customer reviews
- Strong community involvement
- Efficient shipping and delivery
- Cons:
- Limited customization options for certain products
- Occasional delays in shipping during peak seasons
User Experience
Build Redux offers a seamless user experience with its intuitive website design and navigation. Finding the desired products is a breeze, thanks to advanced search filters and well-organized categories. Each product listing provides detailed descriptions, specifications, and customer reviews, helping users make informed decisions. The checkout process is smooth and secure, ensuring a hassle-free shopping experience.
Pricing and Value for Money
Build Redux strives to offer competitive pricing for its products, ensuring excellent value for money. The website regularly compares prices with other leading retailers to provide customers with the best deals. Additionally, the platform offers frequent promotions, discounts, and bundle deals, further enhancing its value proposition. Customers can rely on Build Redux to deliver quality products at affordable prices.
Customer Service
The customer service at Build Redux is exceptional. Their team of knowledgeable and friendly representatives is readily available to assist customers with any queries or concerns. Whether it's product inquiries, order tracking, or returns and exchanges, Build Redux ensures prompt and efficient support. Their dedication to customer satisfaction sets them apart from competitors in the industry.
Product Quality and Selection
Build Redux takes pride in offering top-notch products from trusted brands. They meticulously curate their selection to ensure superior quality and durability. Customers can have peace of mind knowing that they are purchasing reliable and long-lasting goods. Whether you need power tools, construction materials, safety equipment, or accessories, Build Redux has a vast range of options to cater to specific project requirements.
Website Usability
The Build Redux website is designed with user-friendliness in mind. The clean layout, intuitive navigation, and clear categorization contribute to a positive browsing experience. The website loads quickly, ensuring minimal waiting times for users. Moreover, the responsive design allows seamless access across various devices, including desktops, tablets, and smartphones.
Returns and Exchanges
Build Redux accommodates returns and exchanges in case of any issues or dissatisfaction with products. They have a hassle-free return policy, allowing customers to initiate returns within a specified timeframe. The website provides clear instructions on how to process returns, ensuring a smooth and convenient experience for customers.
Promotions and Discounts
Build Redux frequently offers promotions and discounts to provide customers with added value. These promotions may include limited-time offers, seasonal sales, bundle deals, or discounted prices on specific products. By regularly checking the website or subscribing to their newsletter, customers can stay updated on the latest deals and save money on their purchases.
Reputation
Build Redux has gained a reputable status in the construction industry. With a focus on quality products and exceptional customer service, they have garnered trust and loyalty from a wide customer base. Positive word-of-mouth and customer reviews contribute to their strong reputation, making them a preferred choice for builders, contractors, and DIY enthusiasts alike.
Payment Options
Build Redux offers a variety of payment options to cater to customer preferences. Customers can conveniently use major credit cards, PayPal, or even opt for financing options where applicable. This flexibility ensures a convenient and secure checkout process for customers.
Loyalty Programs
Build Redux values customer loyalty and offers a loyalty program to reward frequent shoppers. By participating in the program, customers can earn points on their purchases, which can later be redeemed for discounts or exclusive benefits. This program incentivizes customers to continue shopping with Build Redux.
Customer Reviews
Customer reviews play a vital role in informing potential buyers about the quality and performance of products. Build Redux encourages customers to leave reviews for the products they purchase. These reviews provide valuable insights for others and help in making well-informed buying decisions. The platform actively manages and moderates reviews to maintain authenticity and credibility.
Community Involvement
Build Redux actively participates in community initiatives and supports various charitable causes related to the construction industry. They collaborate with organizations to contribute to community development, sustainability, and educational programs. This commitment to community involvement showcases their dedication to social responsibility.
Shipping and Costs
Build Redux ensures efficient shipping and delivery services. They partner with reliable shipping carriers to deliver products promptly and securely. Shipping costs may vary based on the size, weight, and destination of the products. However, Build Redux offers transparent shipping cost calculations during the checkout process, allowing customers to make informed decisions regarding their purchases.
In conclusion, Build Redux is an impressive online platform that excels in providing a comprehensive range of building supplies and materials. With competitive pricing, excellent customer service, top-notch product quality, and a user-friendly website, Build Redux stands out as a trustworthy and reliable choice for all construction needs. Whether you're embarking on a major construction project or simply looking for essential tools for a small DIY endeavor, Build Redux is the go-to destination for builders and enthusiasts alike.