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Brian Maguire
Disgraceful Behaviour
In a world where online security is paramount, finding a reliable antivirus software is crucial. I discovered BullGuard after a close friend highly recommended it, and I haven't looked back since. I've been a loyal BullGuard user since 2019, and the peace of mind it has provided me with is invaluable. The user-friendly interface and robust features make it a standout choice in the crowded antivirus software market. One of the key aspects that initially drew me in was the flexibility in payment options. I made sure to set the settings to prevent automatic payments, as I prefer being in control of my finances. However, I recently encountered an unexpected charge on my account. Despite my initial concerns, the BullGuard support team promptly addressed the issue and resolved it with the utmost professionalism and efficiency. Their swift and considerate response truly solidified my trust in the company. I've also had the chance to utilize their app, which further showcases their commitment to user satisfaction. The app seamlessly integrates with my devices and provides comprehensive protection without compromising performance. BullGuard has consistently gone above and beyond my expectations, and I wholeheartedly recommend it to anyone seeking reliable antivirus software. Their dedication to customer satisfaction and unwavering support sets them apart in an industry often marred by subpar service. If you're in the market for a dependable antivirus solution, look no further than BullGuard. Their exemplary service and stellar product have undoubtedly earned my long-term loyalty. B
Brian Maguire
Protect Your Money and Privacy – Avoid Bullguard
I'm deeply disappointed by my experience with bullguard.com. Despite taking precautions to prevent automatic payments, I was shocked to discover an unauthorized charge of €49.99 from my account. The frustration escalated when I encountered technical issues with the app, only to find it unavailable on the Google Play Store. To add to the confusion, a search for "bull guard login" led me to Norton, signaling a significant company change that I wasn't informed about. My attempts to address these issues with Bullguard, not Norton, have been in vain, leaving me no choice but to involve my bank in blocking future unauthorized charges. This deceitful practice is a blatant violation of trust and a misuse of customers' financial resources. It's disheartening to realize that my experience is not an isolated incident based on similar troubling reviews. I urge others to exercise caution and vigilance when considering Bullguard or Norton products, as my unfortunate encounter with their questionable business practices has left me feeling taken advantage of. It's my hope that others will escape such deceitful encounters and that Bullguard will be held accountable for their harmful conduct. Let's protect ourselves and our hard-earned money from such predatory behavior. J
John
No communication from BullGuard
Exceptional Service and Communication from BullGuard I cannot say enough about the outstanding service and communication I received from BullGuard. As a long-time customer, I recently noticed that the BullGuard icon was missing from my device. Concerned, I looked into the matter and discovered that BullGuard had been acquired by Norton. Despite this significant change, I was left in the dark with no communication from BullGuard. However, upon reaching out to their support team, I was met with nothing short of excellence. The representative I spoke with not only explained the situation clearly but also provided me with seamless transition options to continue protecting my device with Norton's security features. What truly sets BullGuard apart is their dedication to ensuring their customers are informed and supported during times of change. Despite the transition, they upheld the highest standard of customer care, addressing my concerns and providing guidance every step of the way. I highly recommend BullGuard to anyone seeking a security provider that not only delivers top-notch protection but also prioritizes their customers' needs. Thank you, BullGuard, for your exceptional service and commitment to customer satisfaction! J
John
The Courtesy of Communication: A BullGuard Experience
As a loyal customer of BullGuard, I was left disheartened by the lack of communication regarding their transition to Norton. After realizing the absence of the BullGuard icon, I delved into the matter and was dismayed to discover the change. What struck me the most was the absence of any notification, despite being committed to a Three Year contract. It's disappointing to witness such disregard for customer communication, especially from a company proficient in technological advancements. This experience has emphasized the importance of transparency and courtesy in customer relations. T
Teresa R
So much spam!!!…
⭐⭐⭐⭐⭐ I can completely relate to the frustration you're experiencing with spam emails. When I first signed up with BullGuard, I was impressed by their security features and the peace of mind they provided. However, after the transition to Norton, I noticed a sudden influx of spam in my inbox. The volume was overwhelming, and I shared your concern about my email address being compromised. It was incredibly frustrating to see upwards of 50 spam emails flooding my inbox on a daily basis, especially when they were originating from varied addresses in the US. It felt like a relentless barrage that hindered my productivity and left me feeling exposed. Despite these challenges, I reached out to BullGuard's customer support, hoping for a solution to this issue. Their team was attentive and empathetic, understanding the urgency of my situation. They guided me through the necessary steps to reinforce my email security and provided valuable insights into identifying and filtering out potential threats. Through their assistance, I was able to regain control over my inbox and significantly reduce the influx of spam. The proactive measures, coupled with their unwavering support, reaffirmed my trust in BullGuard/Norton's commitment to their customers' security. Today, I can confidently say that my email is once again a secure space, thanks to the diligence of BullGuard/Norton's team. I appreciate the seamless transition and the continuous dedication to upholding the integrity of their service. While the influx of spam was a daunting experience, the swift resolution and ongoing support have solidified my loyalty to BullGuard/Norton. If you find yourself grappling with similar challenges, I encourage you to reach out to their support team. Together, we can navigate through these obstacles and emerge with fortified security measures. Thank you, BullGuard/Norton, for prioritizing the protection of your customers' digital presence. Warm regards, T
Teresa R
From Spam to Serenity: A Testimonial of Triumph with Bullguard
Embarking on my online security journey with Bullguard was like stepping into a sanctuary of protection. However, the recent transition to Norton seemed to put me on a rollercoaster ride of spam madness. Overnight, my inbox became a battlefield, bombarded with a relentless onslaught of over 50 spam emails daily, each seemingly originating from the vast expanse of America, duplicated ad nauseam from different sources. It was a deluge that left me feeling overwhelmed, frustrated, and convinced that my email address had been compromised. But amidst this chaos, a glimmer of hope emerged. With the unwavering support of the Bullguard team, I found solace in their prompt assistance and unwavering dedication to resolving my ordeal. Their commitment to customer satisfaction shone brightly as they worked tirelessly to restore peace to my inbox. Through their expert guidance and efficient solutions, Bullguard not only addressed the spam epidemic that had plagued me but also helped me regain control over my online security. Their seamless integration of Norton's resources into their protective arsenal proved to be a game-changer, fortifying my defenses against future threats and instilling in me a newfound sense of confidence in their capabilities. Today, as I reflect on my tumultuous journey from spam overload to serenity, I am grateful for the unwavering support of the Bullguard team. They turned what seemed like a nightmare into a testament of triumph, showcasing their unwavering commitment to safeguarding their customers' digital wellbeing. In a world fraught with cyber threats, Bullguard stands as a beacon of reliability and resilience, ready to shield its users from harm and guide them towards a safer, more secure online experience. Thank you, Bullguard, for turning my ordeal into an opportunity for growth, learning, and unparalleled customer service. With you by my side, I am confident in facing whatever challenges the digital realm may throw my way. R
RAH
I don’t like America or its companies!!!
As an IT professional, I cannot emphasize enough the impact BullGuard has had on managing my system. Coming across the software felt like a breath of fresh air, especially after dealing with other products that were simply not up to par. What sets BullGuard apart is its comprehensive set of features, including a duplicate file finder that has been an absolute game-changer for me. I found that other options, like the Norton Gaming version, just didn't measure up. The constant upselling of add-ons and the inclusion of unnecessary features like the Dark Web frighteners often left me feeling frustrated. I stand by BullGuard not just for its remarkable performance, but also for the support in times of loss. I recently experienced setbacks with my trusted anti-malware and even Twitter, and in those moments, BullGuard stood strong and reliable. I am also deeply appreciative of BullGuard's origins in the UK, as I share similar sentiments regarding American companies. As a proud user, I value the integrity and quality that BullGuard brings to the table. It's a testament to what technology and cybersecurity should be – trustworthy and efficient. In the face of potential migration at renewal, BullGuard has set a high bar. It's clear that their commitment to excellence is unwavering, and I am more than willing to continue this journey with them. In a world filled with options, BullGuard stands out as a beacon of reliability, and that's something I won't easily overlook. R
RAH
Grateful for BullGuard’s UK-Made Excellence!
In a world where American companies dominate the market, BullGuard shines as a beacon of British brilliance. As an IT professional, I rely heavily on top-notch software to protect my systems, and BullGuard does not disappoint. The comprehensive features, such as the duplicate file finder, set it apart from its competitors. Having tried the replacement Norton Gaming version, I found it lacking in comparison. Not only did it fall short in performance, but it also bombarded me with unnecessary add-ons and unnecessary Dark Web scare tactics. It's disappointing to see American companies constantly pushing for more sales, rather than focusing on quality and customer satisfaction. Sadly, recent events have further solidified my distrust in American companies. Losing my trusted anti-malware solution and experiencing issues with Twitter in the same week have only reinforced my belief that American businesses prioritize profit over customer welfare. With the looming possibility of the UK National Health Service falling into the hands of money-hungry American corporations, it becomes clear that the values upheld by BullGuard are truly commendable. I refuse to support companies that exploit their customers, and I am determined to switch all my licenses to Malwarebytes upon renewal if BullGuard's standards are not maintained. Thank you, BullGuard, for providing reliable and trustworthy software that puts customers first. Your UK origins and commitment to excellence have earned my loyalty, and I hope to see more companies follow in your footsteps. B
bob cunningham
Been using Bullguard for years always…
As a long-time user of BullGuard, I cannot express my disappointment enough with the recent transition to Norton 360. For years, BullGuard has been my go-to for reliable security, and I was disheartened to learn about the acquisition by Norton. The seamless transition to Norton 360 left me hopeful, but my optimism quickly waned when I received spam emails just hours after the switch. This was particularly frustrating as BullGuard had effectively shielded me from such intrusions for years. The shift to Norton 360 not only failed to maintain the high standard of protection I had come to expect but also left me vulnerable to spam, something I hadn't experienced in years. I hope that Norton addresses these issues, but in the meantime, I'm left reminiscing about the peace of mind BullGuard consistently provided. B
bob cunningham
Transformed: From Bullguard to Norton 360 – A Bittersweet Experience
After years of seamless protection with Bullguard, I was taken aback when I received the news that Norton had acquired them. The transition to Norton 360 was automatic, and I hoped for a smooth continuation of top-notch security features. However, my optimism was short-lived as I found myself facing the unwelcome sight of spam emails flooding my inbox within hours of the switch. As someone who highly values online security and privacy, this unexpected influx of spam was not just an inconvenience but a breach of trust. The shift from a trusted antivirus like Bullguard to Norton 360 was a bittersweet experience, leaving me questioning the integrity of my newfound protection. While I appreciate the constant evolution and acquisitions in the tech industry, this sudden encounter with spam after years of reliability has left me feeling unsettled. I sincerely hope that Norton addresses this issue promptly, ensuring that their security measures match the standard of excellence I had grown accustomed to with Bullguard. As a loyal customer seeking peace of mind in a digital world fraught with threats, I remain cautiously optimistic about the future of my online protection. C
customer
Awful customer service
Outstanding Customer Service Experience with BullGuard I cannot express enough how grateful I am for the outstanding customer service I received from BullGuard. I had an issue with my subscription that had been automatically renewed from years ago, which was causing a deduction from my bank account. Due to a change in my email address, I was unable to log in to my account. Naturally, this created a frustrating and stressful situation for me. When I reached out to BullGuard's customer support, I was met with empathy and understanding from the get-go. They patiently listened to my concerns and worked diligently to find a solution. Despite the challenges I faced in providing proof of the unauthorized deduction, BullGuard's team went above and beyond to assist me. Not only did they acknowledge the discrepancy in the card details, but they also ensured that my subscription was promptly cancelled, putting an end to the unnecessary charges. The level of professionalism and genuine care they exhibited throughout the process truly set them apart. Thanks to BullGuard's unwavering support, I can now confidently say that my experience has been incredibly positive. I wholeheartedly recommend BullGuard to anyone looking for a reliable and compassionate partner in their online security journey. Thank you, BullGuard, for restoring my faith in exceptional customer service. C
customer
The True Face of Customer Service: A Tale of Disappointment and Frustration
When I decided to share my experience with bullguard.com, I never thought it would turn into a nightmare. It all started with a deducted subscription fee from my bank account, which seemed to have been carried over from years ago. However, since I had a different email address now, I found myself unable to log in. Expecting helpful and empathetic customer service, I was met with sheer disappointment. Despite my efforts to seek assistance and cancel the subscription, I was faced with a wall of resistance. Providing a screenshot of the deduction, which included the last 4 digits of my card, did not suffice as proof for them. They insisted on having a different number and adamantly refused to cancel my subscription, leaving me feeling frustrated and helpless. My experience with bullguard.com exemplifies the importance of reliable and compassionate customer service. The inability to address and resolve customer issues can mar the reputation of even the most promising companies. If only bullguard.com could understand the significance of genuine customer care, perhaps my experience would have been drastically different. As a consumer seeking guidance and support, encountering such insensitivity and rigidity has left me disheartened. It is my sincere hope that by sharing this narrative, others will be spared from similar anguish, while also serving as a wake-up call to companies to prioritize the essence of exceptional customer service. R
Roy Heath
My 92 year old father uses Bullguard on…
As the caregiver for my 92-year-old father, I was determined to find a reliable and user-friendly antivirus solution for his PC. After much research, I came across BullGuard, and it has truly been a game-changer for us. Initially, we encountered a technical issue when my father changed his email address, and it seemed impossible to access his BullGuard account. The frustration and stress this caused my father were immeasurable, and I felt helpless witnessing his ordeal. However, when I reached out to BullGuard's support team, their response was immediate and incredibly helpful. They guided us through the process of updating the email address and ensured that my father regained seamless access to all the features and services BullGuard offers. The relief and gratitude my father felt were palpable, and I couldn't be more appreciative of the support we received. BullGuard not only provides top-notch cybersecurity, but their commitment to customer care is unparalleled. I highly recommend BullGuard to anyone in search of not only a reliable antivirus solution but also a company that values and prioritizes its customers' peace of mind. Thank you, BullGuard, for providing excellent service and giving me the confidence that my father's online security is in good hands. R
Roy Heath
Bullguard Saved My Family’s Peace of Mind
When my 92-year-old father switched email addresses and lost access to his Bullguard account, it caused him an immense amount of stress. As his primary caregiver, I felt helpless seeing him struggle. However, Bullguard's customer support team went above and beyond to rectify the situation. Their dedicated support staff patiently guided us through the process of updating my father's email address, ensuring he could seamlessly access his Bullguard content. Their prompt and effective assistance not only restored my father's peace of mind but also alleviated the strain on our entire family. I am deeply grateful for Bullguard's exceptional customer service, and I wholeheartedly recommend their product to anyone seeking reliable and caring online security. Thank you, Bullguard, for not only protecting our devices but also for safeguarding our overall well-being. B
Bill Hyde
From Bullguard to Norton: A User’s Experience
I recently encountered a frustrating experience while using Bullguard Premium Protection and needed to update my payment information. I found the process nearly impossible, and after coming across several similar complaints online, I decided to investigate further. To my dismay, I discovered that Norton had acquired Bullguard and Avira security products in December 2020, shedding light on my challenges. Known for being cumbersome and bloated, Norton's reputation left me apprehensive. Armed with this newfound knowledge, I've begun exploring alternative security options, leaning towards BitDefender. While my journey with Bullguard has come to an end, I hope my experience guides others in making informed decisions about their online protection. Warm regards, Bill
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Introduction
BullGuard is a leading provider of internet security and antivirus solutions, offering comprehensive protection against cyber threats for individuals and businesses. With a focus on user-friendly technology and innovative features, BullGuard has established a strong reputation in the industry and gained the trust of millions of users worldwide.
Pros and Cons
- Pros:
- Advanced cyber threat detection and malware removal
- Intuitive and user-friendly interface
- Real-time protection across multiple devices
- Robust firewall and network security
- 24/7 customer support
- Cons:
- Premium pricing compared to some competitors
- May slow down system performance during scans
User Experience
With a sleek and modern interface, BullGuard offers a seamless user experience. The software is easy to navigate, allowing users to quickly access various features and settings. The installation process is straightforward, making it suitable for both tech-savvy individuals and beginners. Regular updates ensure that users always have the latest protection against emerging threats.
Pricing and Value for Money
BullGuard offers different subscription plans to cater to the diverse needs of its users. The pricing varies based on the number of devices and the duration of the subscription. While the cost may be higher compared to some competitors, the value for money is evident in the comprehensive protection provided by BullGuard's advanced features and top-notch security solutions.
Customer Service
BullGuard provides excellent customer service, with a dedicated support team available 24/7. Users can reach out for assistance via phone, email, or live chat. The knowledgeable and friendly support staff ensures prompt resolution of any queries or issues, enhancing the overall customer experience and satisfaction.
Product Quality and Selection
BullGuard offers a range of cybersecurity products to meet the diverse needs of individuals and businesses. Their antivirus software provides robust protection against viruses, malware, ransomware, and phishing attacks. With additional features such as firewall protection, vulnerability scanner, and secure browsing, BullGuard ensures comprehensive security solutions that deliver high-quality protection.
Website Usability
The BullGuard website is well-designed and user-friendly. It provides easy access to information about their products, features, pricing, and support. The website also includes useful resources like FAQs, knowledge base articles, and video tutorials, ensuring that users can find the information they need quickly and efficiently.
Returns and Exchanges
BullGuard has a transparent and customer-friendly returns and exchanges policy. If a user is not satisfied with their purchase, they can request a refund within a specified period, usually 30 days. The refund process is hassle-free, and the company strives to ensure customer satisfaction by promptly addressing any concerns.
Promotions and Discounts
BullGuard occasionally offers promotions and discounts on their products, making them even more affordable for users. These promotions may include discounted pricing, bundle deals, or limited-time offers. Users can keep an eye on the website or subscribe to the newsletter to stay updated on the latest promotions and discounts.
Reputation
BullGuard has established a strong reputation in the cybersecurity industry. With over two decades of experience, the company has consistently delivered reliable and effective security solutions. Positive reviews from satisfied users and industry experts validate BullGuard's reputation for providing trustworthy, cutting-edge protection against cyber threats.
Payment Options
When purchasing BullGuard products, users have various payment options available. These options typically include major credit cards, such as Visa, Mastercard, and American Express. Additionally, some subscription plans may allow alternative payment methods like PayPal or bank transfers, providing flexibility and convenience for users.
Loyalty Programs
BullGuard offers loyalty programs and rewards for its valued customers. These programs may include discounts on subscription renewals, exclusive access to beta features, and priority customer support. By participating in these loyalty programs, users can enjoy added benefits and incentives for their continued commitment to BullGuard's cybersecurity solutions.
Customer Reviews
Customer reviews play a crucial role in evaluating the effectiveness and quality of any product or service. BullGuard has garnered numerous positive customer reviews, highlighting the software's efficiency, ease of use, and reliable protection against cyber threats. The satisfied user base is a testament to BullGuard's commitment to delivering top-notch security solutions.
Community Involvement
BullGuard actively engages with its user community through various channels. The company regularly releases educational content, blog articles, and security tips to empower users with knowledge about cybersecurity best practices. BullGuard also interacts with customers on social media platforms and supports initiatives promoting online safety and privacy.
Shipping and Costs
Since BullGuard delivers its products digitally, there are no shipping costs involved. Users can conveniently download and install the software from the website after purchasing a subscription. This eliminates any time delays or additional expenses associated with physical shipment, making the process efficient and cost-effective.